Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHarbour Views - What a great team
The sales team, the site manager and all those working on site have been amazing through the sales process to moving in. Its a well laid out site with well presented properties that have been built to good standards.
Andrew · 4 July 2024
Agent replied · 24 August 2024
Hi Andrew, thank you for your kind review. We strive to provide a high-quality experience for our customers. Your feedback is greatly appreciated and will be shared with the whole team over at Harbour Views. Best wishes, Lewis
★★★★★ 5/5
TrustpilotDebbie at Silverbrook Meadow has always…
Debbie at Silverbrook Meadow has always been incredibly friendly and knowledgeable. She constantly goes out of her way to try and find a solution to enable us to purchase the house we want and never tires of my endless questions and visits!
Jayne · 6 May 2024
Agent replied · 17 June 2024
Hey Jayne, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. I'll pass your comments along to Debbie; I'm sure she'll be thrilled. If you have any further questions, please give us a call. We're always happy to help! Many thanks, Michelle
★★★★★ 5/5
TrustpilotCarol at Grace fields Halewood
Carol at Grace fields Halewood , was great full of information and advice . She was curious and professional throughout or appointment with her . Will will definitely be back in touch with her .
Mrs · 1 September 2024
Agent replied · 23 October 2024
Hi Amanda, thank you for taking the time leaving us such a great review. We will be sure to pass on your kind comments to Carol and we look forward to hearing from you soon. Best wishes, Paul
★★★★★ 5/5
TrustpilotInformative and approachable Sales…
Informative and approachable Sales Advisor. Lisa has made the process of searching for and securing our home a painless experience. No detail is forgotten, and she has gone the extra mile to keep us informed.
Samantha · 27 August 2024
Agent replied · 23 October 2024
Hi Samantha, we're glad you had such a wonderful experience with us at Hedera Gardens! I'll pass your comments along to Lisa; I'm sure she’ll be thrilled. Many thanks, Emma
★★★★★ 5/5
TrustpilotOakwood fields .
Wonderful experience from carol.Very friendly and pleasant.Carol has exceptional customer care and is a credit to this company !Although we decided not to go ahead due to the location for my family these homes are lovely .Thank you carol for all your time and effort .
Talia · 1 February 2024
Agent replied · 17 June 2024
Hi Talia, thank you for your 5 star review. We really value your feedback. I will pass on your comments to Carol who I’m sure will be thrilled. Best wishes, Paul
★★★★★ 1/5
TrustpilotDon’t let redrow cut holes In your…
Don’t let redrow cut holes In your ceiling because they will patch the work up and do a really bad job of painting the little patch in. Oh then blame the bad paint job on you because you have previously burnt a candle.
George · 1 April 2024
Agent replied · 17 June 2024
Hi George, I'm sorry to hear you feel this way. It would be great if you could let us know which development you live on so we can get this looked into. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotExcellent experience with Holly at Newton Garden Village
We had an excellent experience with Holly Strachan at the Newton Garden Village development. The houses are amazingly build and we finally decided to make it our home by reserving a property. If you're in the market for a well finished home, look no further.
Chris · 12 February 2024
Agent replied · 17 June 2024
Hi Chris, thank you for your kind words following your visit to our Newton Garden Village development. We will pass on your kind comments to the team. We look forward to seeing you again during the process of purchasing your new home. Many thanks, Yvonne
★★★★★ 5/5
TrustpilotThank you Lesley and Carol! X
Lesley and Carol are professional, personable and extremely helpful and the process so far has been seamless!! Looking forward to moving in to our new home so thank you ladies! X
Lynsay · 19 October 2024
Agent replied · 23 October 2024
Hi Lynsay, Thank you for your great review, we love to read comments likes this. I will pass on your kind words to the team at Grace Fields who I'm sure will be thrilled. Best wishes, Paul
★★★★★ 5/5
TrustpilotGrace Fields
We had a very good experience at the Grace Fields Office. Lesley does understand our requirements which saved time for back and forth communications. She also provided our family tailor-made solutions together with professional inputs. Our family appreciates the support from Lesley.
Anna · 10 April 2024
Agent replied · 17 June 2024
Hi Anna, thank you for your 5 star review. We strive for 100% satisfaction, and it is great to see you had such a positive experience with Lesley at our Grace Fields development. I will pass on your comments to Lesley who I'm sure will be thrilled. Best wishes, Paul
★★★★★ 5/5
TrustpilotPhil COOK - Hoplands, Canterbury
Just had Phil Cook come to our home on the Hoplands Estate, Canterbury, to fit a piece of trim, he was clean, friendly, polite and very efficient, he explained everything and was extremely helpful, a credit to the company.
AndyH · 4 June 2024
Agent replied · 17 June 2024
Hi Andy, thank you for the great feedback, I'll pass your comments along to Phil; I'm sure he'll be thrilled to hear this. Many thanks, Vicky
★★★★★ 1/5
TrustpilotMade me feel like on the name of paying…
Made me feel like on the name of paying the LTT as incentive, you guys saved that amount on my house specifications. totally disappointed , NEVER EVER WILL GO BACK TO RED ROW FOR MY FUTURE PROPERTIES
Suvarnan · 8 July 2024
Agent replied · 24 August 2024
Good morning, I'm sorry to see you've left this negative review. Just so we can understand this in more detail, please can you send an email to nw.customerservice@redrow.co.uk outlining your full complaint. Many thanks, Lewis
★★★★★ 5/5
TrustpilotInternal door
Had a problem with an internal door not matching the rest was sorted and Pete hung the new door quickly and efficiently. What a lovely member of the team very friendly and professional left no mess and with little disruption to our day.
Patricia · 13 March 2024
Agent replied · 17 June 2024
Hey Patricia, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. I'll pass your comments along to Pete; I'm sure he'll be thrilled. Many thanks, Jenny
★★★★★ 5/5
TrustpilotMJ was great
MJ was great. He came and quickly and efficiently sorted out my vents even when it looked like he wouldn’t be able to. I didn’t even know he was there. Really kind, friendly guy.
Stephanie · 16 August 2024
Agent replied · 24 August 2024
Hi Stephanie, thanks so much for your review and it's great to hear you’re pleased with the service from MJ. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to him. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotAbsolutely wonderful service July 2024…
Absolutely wonderful service July 2024 from Peter NW technician to resolve some long standing issues on our house in the Tabley Park estate , his thoroughness and focus on the customer are second to none
MJ · 29 July 2024
Agent replied · 24 August 2024
Hi MJ, we're happy to hear you had such a positive experience with our technician. We will be sure to pass on your lovely comments to Peter. Many thanks, Shannon
★★★★★ 5/5
TrustpilotIt was great to look around the show…
It was great to look around the show home to get an idea of what it would look like. Simon also couldn’t do more for us, he answered every question we had and made us feel very welcome
George · 4 June 2024
Agent replied · 17 June 2024
Hi George, thank you for the great feedback. I'll pass your comments along to Simon I'm sure he will be thrilled. Many thanks, Shannon
★★★★★ 5/5
TrustpilotKingsley Manor
We were well informed throughout all stages of the purchase. All questions we had were answered quickly. Our sales Rep (Kat) was particularly helpful and efficient. Made the entire process as smooth as possible.
Penny · 12 August 2024
Agent replied · 24 August 2024
Hi Penny, thanks so much for sharing this review. Kat and the rest of the team over at Kingsley Manor will be so happy to hear this! Wishing you all the best in your new Redrow home, Lewis
★★★★★ 4/5
TrustpilotThe sales team were amazing so…
The sales team were amazing so supportive and knowledgeable. After care support good so far, so close to 5 stars but a few too many snags, mostly paintwork. These will all be sorted soon.
Laura · 12 August 2024
Agent replied · 24 August 2024
Hi Laura, I'm so pleased to hear your review regarding our sales team over at Plas Ty Draw, they'll be thrilled to hear this. I am so to hear about the snags but I'm glad that the local customer services team are aware of these and are putting plans in place to rectify this. We wish you all the best in your new Redrow home, Lewis
★★★★★ 5/5
TrustpilotExcellent job, thanks Steve and Callum!
Steve from South Midlands did an excellent and professional job of re-painting our garage door following a replacement on the Bloxham Vale, Oxfordshire development. Professional, courteous and took pride and care in the work. Callum in the office was also great at arranging the work. Great job, thanks you!
Mrs · 9 October 2023
Agent replied · 17 June 2024
Hi Mrs Reed, thanks so much for the fantastic review. I'll pass your comments along to Steve & Callum, I'm sure they'll be thrilled. Many thanks, Gemma
★★★★★ 5/5
TrustpilotWarm welcome and knowledgeable presentation.
A warm welcome on our Initial visit and knowledgeable presentation of house layout and availability.Follow up after our agreed reservation was very good.Disappointed with lack of extra options available but understand most of the reasons.Overall very satisfied and look forward to moving in.
Hugh · 20 February 2024
Agent replied · 17 June 2024
Hey Hugh, thanks for so much for taking the time to leave this review regarding your experience at Maple Walk. Please feel free to reach out to the sales team should you have any further enquiries. Many thanks, Lewis
★★★★★ 5/5
TrustpilotMJ and John did a great job re-fitting…
MJ and John did a great job re-fitting my pantry. I am quite particular and they were very mindful and careful with things in my house and keeping it clean and tidy! Perfect job
Cherrie · 29 July 2024
Agent replied · 24 August 2024
Hi Cherrie, thanks so much for your review and it's great to hear you’re pleased with the service from MJ & John. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to them. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotClint
Clint, was amazing, went above and beyond. Very polite, very professional. Has helped with all the jobs we have and was just really friendly and helpful a great assest to redrow homes.
Steve · 29 August 2024
Agent replied · 23 October 2024
Hi Seve, thanks so much for your review and it's great to hear you’re pleased with the service from Clint. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to him. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotWe were shown around by Jo at redrow…
We were shown around by Jo at redrow who was an extremely knowledgeable lady very polite and friendly who gave us a very warm welcome if we were too buy a property on that development we would definitely buy it thru her.Angela
Angela · 25 February 2024
Agent replied · 17 June 2024
Hi Angela, thanks so much for your review and it's great to hear you’re pleased with the service from Jo. It would be great if you could let us know which development you visited so we can make sure we pass your kind words back to her. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotGreat experience and fantastic support received!
The team I have been in contact with has been extremely helpful and always there to assist with my queries and/or requests. They are polite, informative and have made the experience of purchasing a new home simple and efficient.
GP · 24 April 2024
Agent replied · 17 June 2024
Hi there, it's always lovely to receive great feedback and I'll be sure to pass on your kind words to all of the team over at Temple Woods. Many thanks, Lewis
★★★★★ 5/5
TrustpilotPeter came to fix a few defects in the…
Peter came to fix a few defects in the house and I asked for a favour with one of the rooms, he didn't hesitate to offer his help, which was really amazing!!
Diana · 22 August 2024
Agent replied · 24 August 2024
Hi Diana, thanks so much for your review and it's great to hear you’re pleased with the service from Peter. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to him. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
