Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCarol and Lesley at Oakwood Fields…
Carol and Lesley at Oakwood Fields Lowton have been fantastic and very professional in helping us to choose our forever home. They couldn't do more for us. They have made the process so far very easy and walked us through all details of the process. We received great customer service throughout. I cannot thank them both enough for being so patient and explaining everything so well.
Stephen · 15 January 2023
Agent replied · 17 June 2024
Hi Stephen, thanks for your amazing review. Carol & Lesley will be so thrilled to hear that they were able to assist you in choosing your forever home! We will be sure to pass this feedback on. We wish you all the best in your home. Many thanks, Melissa
★★★★★ 5/5
TrustpilotExcellent
On day of completion the communication had been amazing. Then arriving to Sales Office to collect my keys. The information was given to me and keys handed over very efficiently. Always very helpful and I know they are there if I have any concerns.
Karen · 4 July 2024
Agent replied · 24 August 2024
Hey Karen, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. I'll pass your comments along to the team here at Redrow at Houlton I'm sure they'll be thrilled. If you have any further questions, please give us a call. We're always happy to help! Best wishes in your beautiful new Redrow Home, Michelle
★★★★★ 5/5
TrustpilotFabulous show houses 🏘️
Michelle -at the Hugglescote development was very helpful this weekend with extensive knowledge of the houses they have for sale and the local area. Plus the houses are finished to an amazing standard. I recommended the houses to another couple also.
MRS · 18 August 2024
Agent replied · 24 August 2024
Thank you for the fabulous feedback Helen! We're pleased to hear you liked our homes and had a great experience with Michelle. We look forward to welcoming you back very soon. Best wishes, Ryan
★★★★★ 5/5
TrustpilotGood construction
The quality of the house is very good and the working team also very helpful and I haven’t found much issues in the house. Overall iam happy and I liked redrow and I feel I choosen the good one
Venkatan · 17 September 2024
Agent replied · 23 October 2024
Thank you for your kind review Venkatan, we are so pleased that you are happy with your new home, I will pass on your comments to the team at Badbury Park who will be delighted to hear. As always if we can help you further please do let us know. Best wishes, Jade
★★★★★ 5/5
TrustpilotA very professional first meeting
We met Charlotte at the site office. She was very helpful and professional and went through the screen options for the houses we were interested in. She took our details and followed up with an informative email. This relates to Polden Meadows.
Mrs · 21 July 2024
Agent replied · 24 August 2024
Hi Mrs Edwards, thanks so much for your review and it's great to hear you’re pleased with the service from Charlotte. It would be great if you could let us know which development you visited so we can make sure we pass your kind words back to her. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotExcellent snag support at All Saints Gardens, Barrington
This week I've had both Glyn and Malcolm at my house working through various jobs from my snag list. Both have been excellent! Great attention to detail and quality in sorting out the issues and proactive in making a plan for what needs to happen next. Incredibly helpful.
Katie · 28 March 2024
Agent replied · 17 June 2024
Hey Katie, thanks so much for taking the time to leave this review for our Technicians Glyn and Malcolm, they will be so happy to hear this great feedback! Many thanks, Lewis
★★★★★ 5/5
TrustpilotIan and his colleague (sorry forgot his…
Ian and his colleague (sorry forgot his name) were both very efficient and professional during the 5 days they were working on our shower replacement. They left all areas in good order and the job was to a good standard.
MRSDEBRABUTTON · 12 August 2024
Agent replied · 24 August 2024
Hi there, thanks so much for your review and it's great to hear you’re pleased with the service from Ian & his colleague. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to them. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotHeritage Fields
Great exceptional service by SAMOnly passing yesterday was so impressed with the quality of build too I have decided to reserve the home. All credit to sam for his patience and knowledge. He is very genuine
Hima · 14 October 2024
Agent replied · 23 October 2024
Good morning Hima, thanks for your lovely review. I will pass on your wonderful comments to our Sam at Redrow Heritage Fields, I'm sure we will be delighted! If you have any more questions please don't hesitate to ask. best wishes, Michelle
★★★★★ 5/5
TrustpilotDoor frame issue
Derek called today to rectify a door frame issue at our property on the Millstone View development in Penymynydd. He turned up exactly when he said he would, did an excellent job, fixed the issue quickly, and cleaned up before he left.
Linda · 4 July 2024
Agent replied · 24 August 2024
Hi Linda, thanks so much for taking the time to leave this review for Derek after he visited your property, he'll be so happy to hear this great feedback! Please don't hesitate to reach out should you need any further help. Best wishes, Lewis
★★★★★ 5/5
TrustpilotWe have had a very positive experience.
We have had a very positive experience. The people we have had contact with are extremely helpful and informative. All contact has been professional and friendly and all questions are answered and we feel very well informed.
MrIanMeller · 24 September 2024
Agent replied · 23 October 2024
Hey there Ian, it's lovely to hear you've had such a great journey with us. We'll pass your comments onto the team who I know will be thrilled to hear this. Many thanks, Andy
★★★★★ 5/5
TrustpilotMet with Ann Donson this morning very…
Met with Ann Donson this morning very impressed with the development and the specifications Looking for the future but a definite to explore Really impressed with Ann in sales, very, very helpful and knowledgeable 5 STARS
ALLAN · 6 October 2024
Agent replied · 23 October 2024
Hi Allan, thank you for this wonderful review! We're so happy you like the look of our Tabley Park development & our homes and please be assured we will pass on this lovely feedback to Ann. Many thanks, April
★★★★★ 5/5
TrustpilotExcellent
MJ was very friendly and helpful. He was always punctual and did an excellent job. He kept me well informed about the progress of the job. He left my property very clean on both days. I would highly recommend him.
S · 25 July 2024
Agent replied · 24 August 2024
Good morning, thank you so much for taking the time to leave this review after MJ completed some works at your property. He will be thrilled to hear you've taken the time to leave this for him and should you need anything further then please let us know. Many thanks, Lewis
★★★★★ 1/5
TrustpilotWe are still waiting for a refund for a…
We are still waiting for a refund for a reservation fee we paid in January. We paid £1000 to reserve a plot on The Nook development in Etwall. We were told if our circumstances changed we would receive a refund of £700. Our circumstances did change and we still haven’t received the £700.
Suzi · 24 April 2025
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service, couldn’t fault the experience, from start to finish Anna and Shanice have been very helpful, friendly, knowledgeable and very professional. The whole new village has a great vibe about it and we are very much looking forward to being a part of it.
Mr · 3 April 2024
Agent replied · 17 June 2024
Hello Mr Hanley, Anna and Shanice will be thrilled to hear you've taken the time to leave this review and we can't wait to welcome you to your new Redrow home! Many thanks, Lewis
★★★★★ 5/5
TrustpilotThe staff from beginning to the end of…
The staff from beginning to the end of the process have been amazing.Anything that I have needed help with have been acted on quickly, or I have been kept in the ‘loop’ in plans and timescales.
Catherine · 24 September 2024
Agent replied · 23 October 2024
Hey there Catherine, thank you so much for taking the time to review your experience with us, we will be sure to pass your comments onto the team at Cottenham Grove. Wishing you many happy years in your new Redrow home, Andy
★★★★★ 4/5
TrustpilotHouse quality is good
House quality is good, but some technical issues can do better before handover to user, many related to the workmanship.Some careless workmanship should check before handover to user, seems this is the acceptance procedure issue.
Sam · 8 October 2024
Agent replied · 17 June 2024
Hi Sam, thank you for your review. It's great to hear your thoughts on our quality and processes on handing over your new home. We take all feedback on board and will look into why this has happened on this occasion. If there is anything more that our customer care team can do, please do not hesitate to get in touch. Best Wishes, Robina
★★★★★ 5/5
TrustpilotMichael and Jason are both brilliant…
Michael and Jason are both brilliant technicians. Michael came on this visit and as always was personable as well as highly skilled. This service has meant the snags have been dealt with, leaving me with a wonderful home
Jennifer · 18 August 2024
Agent replied · 24 August 2024
Hi Jennifer, thank you for your excellent review; Michael & Jason will be really happy when we share this with them. We always strive to provide top quality service to every customer and it's so pleasing to get such fantastic feedback. Many thanks again, Rachael
★★★★★ 5/5
TrustpilotEveryone involved great to deal with
Everyone involved great to deal with, especially Helen Willis.
David · 9 July 2023
Agent replied · 23 October 2024
Hi David, congratulations on completing on your new Redrow Home. I will pass on your lovely feedback to all of the team especially Helen Willis. Our team at Granby Meadows will continue to be on hand should you need anything. Best wishes, Alison
★★★★★ 5/5
TrustpilotWe were always greeted warmly taking…
We were always greeted warmly taking time to answer our questions fully. They followed up appropriately. When we had our offer they led us through the purchase process in an efficient but friendly way
Desmond · 8 October 2024
Agent replied · 23 October 2024
Hi Desmond, we really appreciate you taking the time to let us know about your recent visit to The Maltings! If there’s anything else we can help you with, please let us know. Many thanks, Ellice
★★★★★ 5/5
TrustpilotExcellent Customer Service
We are looking at new build homes and found 2 developments we like. We met Jo at Ash Gardens and Lauren at Harbour Views. They were both so professional and friendly. We had a lot of questions and nothing had been too much for them.
JK · 27 March 2024
Agent replied · 17 June 2024
Hey there, thanks so much for taking the time to leave this review. Jo and Lauren will be so happy to hear your kind words. Wishing you all the best on your new home journey, Lewis
★★★★★ 5/5
TrustpilotNew House Inspection
We had a first inspection of our new house in Castle Donington with Andre, it was great to meet him, he was polite, friendly, professional & extremely helpful. We found his advice & information invaluable.
Angela · 12 September 2024
Agent replied · 23 October 2024
Hi Angela, it's great to read you had such a positive experience during your new home inspection with Andre. I'll be sure to pass your comments along to Andre and I'm sure he will be very pleased to hear this. Wishing you all the best in your new Redrow home, Agnieszka
★★★★★ 5/5
TrustpilotRepairs
MJ came to do works in the house, he worked clean and tidy and did a professional job.Confirmed that our 2 internal doors will be replaced as they were a manufacturers fault, and that someone will be in touch with regards unfinished paint to kitchen
Brian · 15 March 2024
Agent replied · 17 June 2024
Hey there Brian and Lynn, thanks so much for sharing! MJ will be thrilled to hear this. Best wishes, Naysha
★★★★★ 5/5
TrustpilotSnagging
Just had MJ in to clear a couple of snags. Prompt, explained what he was going to do, covered everything, did the jobs, cleared up and did a spot on job. Light years ahead of the service we received when we bought a DWH home.
Nigel · 13 March 2024
Agent replied · 17 June 2024
Hey there Nigel, thanks so much for sharing! I'll pass your comments along to MJ; I'm sure he'll be thrilled. Many thanks, Cat
★★★★★ 5/5
TrustpilotHarbour Views - What a great team
The sales team, the site manager and all those working on site have been amazing through the sales process to moving in. Its a well laid out site with well presented properties that have been built to good standards.
Andrew · 4 July 2024
Agent replied · 24 August 2024
Hi Andrew, thank you for your kind review. We strive to provide a high-quality experience for our customers. Your feedback is greatly appreciated and will be shared with the whole team over at Harbour Views. Best wishes, Lewis
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