Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWe have just moved into our Hampton…
We have just moved into our Hampton house and from day one till the moving and after, the service has been 100% amazing. All staff are so thoughtful, kind and understanding. The house itself is beautifully made and finished to the top standard. We are so happy to be in our beautiful home.
Gurjit · 29 July 2024
Agent replied · 24 August 2024
Good afternoon Gurjit, thanks so much for taking the time to leave this wonderful review. All of the team over at Stone Hill Meadow will be delighted to hear this! Wishing you all the best in your new Redrow home, Lewis
★★★★★ 5/5
TrustpilotEfficient
Very pleasant Ladies in Your office, particularly Nafisa. Informative, patient and efficient.
Ms · 19 March 2024
Agent replied · 17 June 2024
Thank you for the great feedback Ms Laws. I'll be happy to share this with the team over at Leestone Park. Many thanks, Ellice
★★★★★ 5/5
TrustpilotFantastic experience
We have had a fantastic experience with Pam at Bishops Meadow in Oldham. She has been there every step of the way since April. She has helped us out massively with choosing extras and has now found us our perfect home. Looking forward to moving in next year now!
Paul · 29 September 2024
Agent replied · 23 October 2024
Hi Paul, I will be sure to pass on your lovely comments about Pam and your experience at Bishop Meadows. We wish you every happiness in your new Redrow Home. Best wishes, Amy
★★★★★ 5/5
TrustpilotRepair wall & ceiling in garage on Bloxham Vale…
Malcom came to replace two panels in our garage which had been cut out to access a leak.He arrived on time , carried out the repair , sanded and re painted the wall and ceiling areas.He did a great job , you cannot even see where the repairs were.He started around 9am and left at 3:15 pm.
Paul · 14 May 2024
Agent replied · 17 June 2024
Paul, it's experiences like yours that really keep us motivated! We strive for 100% satisfaction, and it is great to see you had such a positive experience when Malcolm visited your home. Wishing you all the best in your new home, Emma
★★★★★ 5/5
TrustpilotExcellent technician Ian …
Huge thank you to technician Ian from Braintree Rayne Gardens. He discovered the smell we had in our downstairs cupboard was due to a missing bung. He cut out a section of the wall rectified the problem and his work was faultless to make good. Great work, happy and polite and very informative guy.
Kim · 4 July 2024
Agent replied · 24 August 2024
Hi Kim, we're thrilled to hear about your positive experience with Ian. It's wonderful to know that he was able to identify and resolve the issue so efficiently and professionally. We appreciate you taking the time to share your feedback. Many thanks, Rosie
★★★★★ 5/5
TrustpilotI just had a visit from Rob Blaza (I…
I just had a visit from Rob Blaza (I think that was what he said his name was). Came over to install the dishwasher door. He ended up fixing multiple other things while he was at it, and gave me tips on how to sort out other issues. Top bloke.
Alex · 3 September 2024
Agent replied · 17 June 2024
Hi Alex, thanks so much for your review and it's great to hear you’re pleased with the service from Rob. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to him. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 2/5
TrustpilotAttention to detail in the quality of…
Attention to detail in the quality of finish could be better for example tv aerials not working shower plumbing in correct, no instructions or codes to access the pv panels, cleaning sub standard the welcome pack was a tatty plastic bag, touch up paint promised and we had to ask for it three times
Nigel · 26 June 2024
Agent replied · 24 August 2024
Hi Nigel, thanks for taking the time to leave this review. It's disappointing to read that things weren’t quite as we would expect them to be, as we want nothing more than for you to enjoy your Redrow Home. I know we are due to visit you soon to carry out your courtesy visit, but between now and then, we’d like the chance to address the issues you’ve included in your review and our team will be in touch directly to arrange this with you. Many thanks, Becky
★★★★★ 5/5
TrustpilotLovely site and show home
Lovely site and show home. Dawn was absolutely lovely and patient
Hisham · 22 March 2024
Agent replied · 17 June 2024
Hi Hisham, thanks so much for your review and it's great to hear you’re pleased with the service from Dawn. It would be great if you could let us know which development you visited so we can make sure we pass your kind words back to her. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotWe visited Hedera Gardens today and met…
We visited Hedera Gardens today and met with Lisa. She was so helpful and friendly. She spent nearly two hours with us patiently answering our numerous questions and showing us the different, available properties. Definitely the best sales person we’ve encountered over the years at a new development.
Fiona · 28 September 2024
Agent replied · 23 October 2024
Hi Fiona, thank you so much for your lovely review, I'm so pleased to hear of your experience at Hedera Gardens. I will make sure I pass on your kind words on to Lisa who I know will be thrilled to hear this. Many thanks, Elizabeth
★★★★★ 5/5
TrustpilotChoosing a new build…
We met with Dawn Ward the sales executive at poppyfields in Rotherham who was incredibly helpful and informative in helping us decide which house best suited our needs. This is just the start of our journey into buying our first new build but we have confidence that Dawn will look after us along the way
Viv · 27 May 2024
Agent replied · 17 June 2024
Hi Viv, thank you for your lovely review, we're so pleased Dawn was able to help you chose a property. It's always nice to receive such positive feedback from our customers, I will ensure this is passed on to Dawn. Many thanks, Joanne
★★★★★ 5/5
TrustpilotI purchased a property at Anson Meadow…
I purchased a property at Anson Meadow a year ago which I experienced a lot within the 2 years' house warranty. Rob, the Quality Service Manager did a great help to fix the issue I raised, I really appreciate his work. And also, the customer service is excellent, they always gave a favorable answer for my enquries.
May · 19 April 2024
Agent replied · 17 June 2024
Hey May Wong, thanks for taking the time out to leave us such a good review. It's great to read things like this. Please don't hesitate to get in touch if there is anything we can help with. Many thanks, Shannon
★★★★★ 5/5
TrustpilotSqueeky floor
Thanks to Phil fir sorting out squeeking joist hangers upstairs
Steven · 11 March 2024
Agent replied · 17 June 2024
Hey Steven, thanks for taking the time to leave a review. It's always lovely to hear from happy customers. I'll pass your comments along to Phil; I'm sure he'll be thrilled. Many thanks, Cat
★★★★★ 5/5
TrustpilotDebbie was very friendly and…
Debbie was very friendly and knowledgeable.Professional and helpful throughout.First rate.
Michael · 9 March 2024
Agent replied · 17 June 2024
Hi Michael, thanks so much for your review and it's great to hear you’re pleased with the service from Debbie. It would be great if you could let us know which development you visited so we can make sure we pass your kind words back to her. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotGrace fields site Halewood - The customer service we had was great
The customer service we had was great. The ladies are very informative and answered all our questions promptly. Lesley and Hilary are so easy to liaise with a they come straight back to you when you ask about something. We wish everyone’s work ethic were like theirs. Thank you for your great service
Leanne · 11 June 2024
Agent replied · 24 August 2024
Hi Leanne, thank you for your fantastic review. Lesley & Hilary over at Grace Fields will be so happy to hear this feedback. Please don't hesitate to get in touch if we can help with anything further. Best wishes, Paul
★★★★★ 5/5
TrustpilotDawn was extremely helpful and very…
Dawn was extremely helpful and very informative!
Sally · 28 April 2024
Agent replied · 17 June 2024
Hi Sally, thanks so much for your review and it's great to hear you’re pleased with the service from Dawn. It would be great if you could let us know which development you visited so we can make sure we pass your kind words back to her. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotPositive experience
Yvonne and Jess are friendly, approachable and very helpful.The process can be stressful just because there are so many unknowns, however we felt listened to, and both assisted wherever they could.We really appreciate them both going the extra mile to help us successfully reserve our home.
Cathryn · 1 October 2024
Agent replied · 23 October 2024
Hi Cathryn, thank you for the great review, the team will be so pleased to hear this. Thanks, Rebecca
★★★★★ 5/5
TrustpilotAs always Phil was great done superb…
As always Phil was great done superb job and always helpful.
John · 5 February 2024
Agent replied · 17 June 2024
Hey John, thanks for taking the time out to leave us such a good review. It's great to read things like this. All the best, Vicky
★★★★★ 3/5
TrustpilotBe flexiblei
The sales team were friendly and always positive but they were unable to update us accurately. We had delays and dates for work to be completed that failed on a regular basis and this request for a survey is too early to be exact as we are still waiting for work to be completed so although we are pleased with our home the experience has tried our patience
Alan · 27 June 2023
Agent replied · 24 August 2024
Hi Alan, thank you for taking the time to leave us a review. Your feedback is important to us and we will use this to improve. Please do not hesitate to contact us if there is anything else we can help with. Thanks, Jenny
★★★★★ 4/5
TrustpilotNew build and doing well!
Apart from some commications being a bit slow overall the service and moving process has been great. When requested they have tried to accommodate with issues around the new house and everyone dealt with have been polite and helpful with nothing seeing too small a question.Lovely property and area and overall very good!!
Daniel · 31 May 2024
Agent replied · 17 June 2024
Hi Daniel, thank you for the review! We hope you are settling in well to your new home and please remember we are very much here to help if you need us! All the best, Emily
★★★★★ 5/5
TrustpilotMy experience with Jo and Mads has been…
My experience with Jo and Mads has been amazing.They are both very supportive and kind.
Tayyibu · 31 October 2023
Agent replied · 17 June 2024
Thank you Tayyibu for your 5 star review, Mads and Jo can't wait to move you in your new home. Anything you need, let us know. Best wishes, Joanna
★★★★★ 4/5
TrustpilotRob Blaza
Rob Blaza is good and nice work.
Customer · 7 April 2024
Agent replied · 17 June 2024
Hi there, thanks so much for your review and it's great to hear you’re pleased with the service from Rob. It would be great if you could let us know which development you live on so we can make sure we pass your kind words back to him. Please do let us know by updating your review or you can reply to the message you should have received from Trustpilot asking for more information. Best wishes, Lewis
★★★★★ 5/5
TrustpilotLewis went that extra mile
Lewis from home owner support went beyond what I expected. I wanted the name of some lights I had seen in a Richmond show Hse, not only did he supply this info he took time to give me the links where to buy, saving me the stress of trying to source. Lewis your one in a million.
Billy · 26 February 2024
Agent replied · 17 June 2024
Hey Billy, thanks so much for taking the time to leave this review. I wish you all the best in your new Redrow home and I hope the planning goes well for you :) Best wishes, Lewis
★★★★★ 5/5
TrustpilotWe have visited the Heritage Fields…
We have visited the Heritage Fields site in Nuneaton and have been very impressed with the personal attention we have been given to us by Sam Butt. Nothing is too much trouble for Sam and he has answered all our questions in detail and we are extremley happy and went ahead with our reservation.
Gopi · 21 April 2024
Agent replied · 17 June 2024
Hey Gopi, we are very happy we could provide you with a positive experience! Please don't hesitate to get in touch if there is anything we can help with. Best wishes, Michelle
★★★★★ 5/5
TrustpilotJodie has been excellent, she knows the answer to any question. I am impressed by her professionalism.
Jodie has been excellent,
Carole · 23 May 2024
Agent replied · 17 June 2024
Hey Carole, that's great to hear and I know Jodie will be so happy with this feedback when I tell her! Best wishes, Lewis
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
