Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHi all,
My GF and I have just bought our first house yesterday and we felt compelled to review the service we received from Entwistle Green Dale St Liverpool, and in particular our agent Ayden.
Genuinely wouldn’t have been in our place this side of Xmas without him - communicating with us, our solicitors, and the sellers solicitors so effectively and timely.
Like most sales we also hit plenty of roadblocks. One in particular springs to mind with our leaseholder which at the time had lasted well over a month with no progress. We turned to Ayden for help and the *next day* the road was clear again. We picked the keys up yesterday at 4.45pm after another day of drama with the support of Ayden communicating to both sides - mission accomplished,
I’m sure he’ll read this so thank you mate and have a well deserved Xmas break and NYE.
Aaron and Gabs
Aaron · 27 December 2019
Agent replied
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
★★★★★ 5/5
GoogleWe are first time buyers and we got the completion today. Amber and Georgie have been very helpful, we are also grateful for the welcome box that we received to celebrate our special occasion!
Manuela · 18 October 2024
Agent replied · 25 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Manuela. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy husband and I have used Entwistle Green on Dale Street for many years. We have always been extremely impressed with their professionalism, efficiency and great advice whenever we needed it. We have bought property through Entwistle, and they have found us numerous high quality tenants over the years, one which stayed with us about 7 years. We would absolutely recommend Entwistle and had have a great working relationship with them, long may it continue!! Great team, and a real can do approach to everything, always going the extra mile for their customers.
Taryn · 23 October 2019
Agent replied
Hi Taryn,
It's great to see that the team were once again able to provide their proven 5 star service.Thank you.
Kind regards, Sarah
★★★★★ 5/5
GoogleEntwistle Green in Dale Street have truly exceeded my expectations. They are proactive, professional and communicated clearly and effectively.
It’s is clear to anyone who use their services that Gemma Randall(Manger) Hannah, Jamie & Aden have the ability to truly help and guide all types of clients as they have done for me.
It is also important to mention that with their wide scope of offices around Liverpool and their connection internationally. It makes sense to use an agent that offers the full package to all different times of prospective clients.
Christos · 23 October 2019
Agent replied
Hi Christos,
Really great to read another 5 star review. Thank you so much, your comments will be passed on to the team.
Kind regards, Sarah
★★★★★ 5/5
GoogleThe sales team at dale street are wonderful! Jamie and Gemma especially go above and beyond to help. The entire process of selling your property is stressful, but having them on my side made me feel reassured! They found a buyer within a few weeks; previous agents found none in months. They are honest and forthcoming with the whole process, and are happy to answer all questions asked. I can’t refommend them enough, seem to be the best in Liverpool that I’ve encountered!! Well done guys, can’t thank you enough :)
Zahra · 23 October 2019
Agent replied
Thank you Zahra for your wonderful words and 5* review about our team who went above and beyond to help you sell your property. It is wonderful to read that you could not recommend our team enough and that in your opinion our team at Entwistle Green is the best estate agent in Liverpool.
Thank you so much, Scott.
★★★★★ 5/5
GoogleFrom start to finish Entwistle Green were nothing but professional, caring and courteous.
We liaised with Gemma on both buying and selling a property and she was an absolute breath of fresh air, a real asset to the company. Kept us informed on a regular basis on everything we needed, calmed us down and got us a wonderful sale, way more than we thought we could get.
Would definitely recommend using this branch as every time we went in to speak with them, they were so welcoming and we were never rushed out of the door.
Thanks again for a wonderful buying and selling experience, we heard it was meant to be stressful, but it couldn't be further from the truth with the right team.
Kev Brocken and Richelle Hyland
Kevin · 23 October 2019
Agent replied
Thank you for taking the time to leave this wonderful 5 star review. The team at Liverpool strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale and purchase. I will make sure you review is shared with the entire branch team.
Best wishes, Sarah
★★★★★ 5/5
GoogleRegularly deal with Entwistle Green on Allerton Road, was passed to their city centre (Dale St) branch to sell an apartment in the city centre. They were top class and everything that an estate agent should be. Gemma called me promptly to arrange a valuation at the property & she managed to obtain a cash offer within the first week of the property being on the market. I was then passed over to Jamie who dealt with everything between solicitors & did his all to get completed as quickly as we could. He regularly kept me updated and was well & truly on the ball 👍 If Only all estate agents could be like this. 5* to the Entwistle Green team - thanks so much 😃
Zack · 31 July 2019
Agent replied
Thank you Zack for your wonderfully detailed 5* review! I will of course make sure our local team are made aware of your kind words. Kind regards, Scott
★★★★★ 5/5
GoogleGemma and the team where always helpful with any queries we had & helped us through the sales process. Would definitely use again & recommend
Katie · 30 July 2021
Agent replied
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGemma & Aidan made the process quick, simply and efficient from start to finish. Would reccommend & use again for the Liverpool area.PositiveResponsiveness, Professionalism, Value
Matthew · 22 June 2021
Agent replied · 21 June 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEntwistle Green were brilliant in helping me search for my new flat. The communication was great and I felt absolutely no pressure. Carly was very professional and knowledgeable on our viewing and was able to answer all of our questions and made the whole process a lot easier, she explained everything clearly. I would definitely recommend this company to anyone looking to rent in Liverpool. Thanks again!
Kathryn · 24 October 2014
★★★★★ 5/5
GoogleAfter buying a property through Entwistle Green I didn't hesitate in using them for the sale of two other properties soon afterwards. The manager, Gemma, even went out of her way on her final day before holiday to get valuation, photos and listing done within 24 hours of me contacting her. Her team then managed to sell the flat for more than expected the following week. I'd highly recommend them when either buying or selling a property.
Matthew · 23 October 2019
Agent replied
Hi Matthew, thank you for your wonderful 5* review and recommendation of your experience with Entwistle Green. In particular the professional and dedicated approach of Gemma and the team in helping secure such a successful sale of your property. Best wishes, Tracey.
★★★★★ 5/5
GoogleWe had a great experience with the sales team when in the process of selling our apartment. After meeting with a few different agents in the city, we felt confident that Entwistle Green was the right choice for us and a year later we're still very happy with that decision. Having never sold a property before, we did not realise how long a time it could potentially take and we were operating with quite a short time frame. Thankfully, the ladies in the sales team worked quickly and efficiently and managed to help us sell our property very fast. We couldn't be happier! They were easy to communicate with and always available on email and phone. Would definitely use Entwistle Green again.
Mari · 23 October 2017
Agent replied
Thank you Mari for the great recommendation! The Entwistle Green team in Liverpool City branch are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service. Many thanks.
★★★★★ 1/5
GoogleWorst experience I've ever had renting. Expensive and it took months for repairs in the flat. Nobody acknowledge our issues and when they finally sent someone out they didn't have the parts to fix the issues. 2 months after leaving the flat I'm still waiting on any news about my deposit or the refund I was supposed to get because we moved out early and they moved someone else in. I'd try steer clear of this lettings agency if I were you.
Tyron · 31 July 2017
Agent replied
Hi Tyron - If you want us to look at the deposit or refund as you moved out early then please can you contact our Customer Care team on customercare@countrywide.co.uk and we will be happy to help. Many Thanks
★★★★★ 5/5
GoogleHannah at Entwistle Green found us a suitable place in no time, and the process was quick and professional. Absolutely recommend Entwistle Green and especially Hannah 👍 …
Christopher · 31 July 2019
Agent replied
Thanks Chris for your recommendation. Good luck in your new home. Best wishes, Mark
★★★★★ 5/5
GoogleA huge thank you to Jamie, Gemma and all the staff at Dale Street office for their valuable support and incredible friendliness. A very professional service. 🥇 …
Debbie · 31 July 2019
Agent replied
Hi Debbie, thank you for your kind words and 5* rating. Kindest regards, Mark
★★★★★ 5/5
GoogleI would like to say I am a. Landlord and the service ms Leanne provides is wonderful and she is very helpful. Highly recommend the company
Nadia · 6 December 2024
Agent replied · 10 December 2024
Many thanks for the great recommendation, 5* review and your kind words Nadia. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI worked mostly with Gemma Randall who was a consummate professional throughout. Selling a property, particularly in such strange times, was a very stressful matter but she was calm and reassuring at every stage. She would always respond to queries as the earliest opportunity.
If you need an estate agent then I strongly recommend Entwistle Green of Dale Street, Liverpool. If you get Gemma as your agent then you are in good hands.
David · 24 July 2020
Agent replied
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleGemma and Ayden were brilliant - they worked really hard on my behalf to organise the sale and I really enjoyed working with them.
Emily · 28 October 2020
Agent replied · 28 October 2023
Thank you for your 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleFantastic service. Extremely helpful throughout process. Jamie was very quick to respond to all my enquiries and helped to contact sellers and push sale through very quickly.
Jessica · 23 October 2019
Agent replied
Thank you Jessica for your wonderful 5* review about our local Entwistle Green team! It is great to read that you would highly recommend us and I will, of course, make sure you kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleGemma and her team were fantastic from start to finish. We had a very quick sale and they kept us informed throughout. Would highly recommend them.
John · 27 December 2019
Agent replied
Thank you for your fantastic comments and 5* review! I will make sure your kind comments are forwarded to our local team. Best wishes, Scott
★★★★★ 1/5
GoogleIf you looking for a new place dont use their service.
Agent come for a viewing half-hour later and explained himself with a football match. It's not an excuse. If you respect your customers and their time you will predict emergencies and you will be earlier or at least inform customers that you will be late.
I just wasted my time.
Mateusz · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGemma and Ayden were brilliant - they worked really hard on my behalf to organise the sale and I really enjoyed working with them.
Emily · 24 July 2020
Agent replied
Thank you for your 5* review! Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleEntwistle was great for me in my search for a property to rent. A certain Katie Needham supported me and took time to call me to suggest available properties to rent. As a professional myself, I appreciated her ability to balance friendliness and professionalism. It was a great experience for me.
Abdul · 30 June 2023
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmber and Sophie have been incredibly helpful and professional throughout the sale process. They were understanding of my personal circumstances, excellent communicators, and kept all parties in the loop throughout. Thank you!
Jennifer · 26 July 2024
Agent replied · 25 August 2024
Thank you for your 5* review Jennifer. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
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