Trusted Agent profile · Liverpool
★★★★★
337 reviews across 2 platforms
11 Broad Green Road, Old Swan,, L13 5SD, Liverpool, L13 5SD
Entwistle Green's office in Liverpool, at 11 Broad Green Road, is rated 2.7 out of 5 across 337 reviews on two platforms, including 77 Google reviews rated 3.5.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
4/5
GoogleSwift sale with Entwistle green. David kept us updated at all times and chased up Solicitors to ensure everything went through smoothly and as quickly as possible. Thank you David!
Thank you for taking the time to leave your wonderful review about our local team. Best wishes, Scott
4/5
GoogleI just bought my first property through Entwistle Green and they supported me every step of the way. Alex in particular was great and very friendly, she had to pick up our case half way through and was able to effectively manage it without …
Many thanks for your fantastic review and for your feedback. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI never actually got a property with…
I never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan
1/5
TrustpilotWe had an extremely poor experience…
We had an extremely poor experience with Entwistle Green. The service and communication were awful. On one occasion we were even told that the vendor was angry and had been put on speakerphone so the entire office could listen. Completely unprofessional.
1/5
TrustpilotI previously left a good review for…
I previously left a good review for Entwistle Green because we were so happy with how quick and smooth the process initially seemed, but it has since turned into a complete disaster.
5/5
TrustpilotMe and my partner are very happy with…
Me and my partner are very happy with the service from Jack Butterworth in the Blackpool office. Very professional at all times. Was always in constant contact with us and never left us in the dark. From the looks of things Jack will go very far in that industry just due to the sheer dedication he shows towards his position and helping other people Kind regards , Declan
1/5
TrustpilotThe worst experience in my life
The worst experience in my life , very unprofessional behaviour by the landlord as well as the agency, first they said to move as soon as possible and after chasing the references when everything was complete the landlord said i no longer want to continue , wasting time and i had no where to go as I already gave a notice to my previous landlord it was quite un pathetic and absolutely not acceptable behaviour entirely rude people the dont deserve to advertise an property
5/5
GoogleI bought a house through this branch last year and found the experience very smooth and easy. The property had only been listed for an hour or two but they were still able to get me in that day for a viewing. David handled the sale and I found the communication with him very good, he quickly passed on queries to the owner and got back to me straight away. Overall a very pleasant experience.
Thank you for taking the time to leave us this excellent review, it's great to see that the team were once again able to provide their proven, 5* service! Best wishes, Donna.
1/5
TrustpilotDON'T BOTHER
Entwistle Green (St Helens)Unfortunately I have to give 1 star review and even that is being generous. After telling us that we were going to be given another contract after our renewal date by the way a week and a half later we were issued with an section 21 no fault eviction so they lied. Apparently the landlord was sentenced to 10 years in prison which has nothing to do with us but when we did find a property they wouldn't allow us to leave earlier. They lied from the start and then we get given a council tax bill for 4 days after we moved out. We moved out on the 24th November they have charged us until the 28th November. STAY AWAY FROM THIS RENTAL AGENT. I SERIOUSLY WOULDN'T GO THROUGH THEM AT WHATEVER THE COST. There unscrupulous and pushy and useless and the staff turnover is terrible.
1/5
GoogleUsed this company to sell my Dad's house after he passed away promise d us the world and seemed very slick but unfortunately had problems with them answering the phone returning emails really felt let down from the beginning to the end we uesd their solicitors who were even worse
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
TrustpilotProfessionals!
Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!
1/5
GoogleWe have initially put an offer on a property(freehold) Street on Friday 11th March. I spoke to an agent called Alex and she said, she would give us a call on Monday 14th. Since then I have never received any call from her. I have contacted their office 5 times and left messages with other agents. sent an email on 21st requesting an update from Alex. Finally today 22nd had a reply from her to say vendor is going with previous buyer. No loss for me as I have already been offered other properties. Very poor communication and bad quality support. If you're looking for peace of mind and trust go with a different agency and avoid them. Although I might be unlucky to receive this bad service but I would not recommend them to anyone. To respond to your comment, as a manager you have to investigate this further. I apologise to say this very rudely but your employee might miss lead you to legit their action. I came to your branch as soon as we were requested for documents with my wife at the time and presented all my employment, bank statement (with the full amount) and IDs (passport). Your employee(a lady) looked at them and said will get back to us. Yet never did.
Thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. The property, Freehold Street, is a corporate property and within their guidelines we have to financially qualify all offers that are made on our corporate stock. Unfortunately in this circumstance we merely carried out our vendors instructions, we requested proof of funding and ID’s on numerous occasions and to date we still have not been able to qualify you. We cannot entertain any unqualified offers, as per our vendors instructions. We understand that the matter has now been drawn to a close but I would like to apologise that you found this to be a frustrating process. If there is anything further we can do to help in the future please don't hesitate to contact us at the office. Many thanks, Branch Manager
5/5
TrustpilotCould not be happier with the service…
Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.
1/5
TrustpilotAVOID!
My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.
5/5
TrustpilotGreat profession service
Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐
1/5
TrustpilotVery disappointed
Very disappointed. Arranged a Lettings valuation last week for 11am in L4. Didn't bother to turn up. Called and the agent was on the phone and would call back Left another two messages and again nothing. Also has the sales team booked for 2.30.pm. then got a call at 2.50 with a desk top valuation. Why can't people communicate. Very frustrating and very disappointing as we are not often up in Liverpool. Won't bother with them again.
2/5
GoogleAbsolutely shocking. I’ve had several viewings with this company, some were fine and had no issues. But twice I had been told no offer could be placed until viewed, and then the same day as the viewing told offers were closed when I called …
1/5
TrustpilotIf you want money stolen from you then rent from these scammers
My pensioner father moved out of one of their properties in June into sheltered accommodation. They have owed him over £1000 since then in rent overpayment and deposit. Despite numerous emails and calls they are still withholding his money and he's now in arrears at his new property. Sheila and Anthony from the Allerton branch have been no help in sorting this problem despite numerous attempts to get his money back. We will now have no option than to seek legal advice on how we can get his money back. They are shameless scammers, avoid at all costs or you will regret it.
1/5
TrustpilotMyself and my wife finally got a…
Myself and my wife finally got a viewing of a ground floor not far from where we were living! Ground floor flat based in mater close long lane L9 after the first time the agent never showed up last Saturday.
1/5
TrustpilotAbsolute disgrace
Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.
5/5
Trustpilotjack helped us through moving from…
jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.
5/5
GoogleI chose to go with entwistle green to sell my house and within 1 week i had 5 veiws and an offer . The property was sold and i was kept updated throughout with Entwistle green and they where helpfull with all my questions as it was my first time selling a property. 100% recomend and would use again if needed !PositiveQuality
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
TrustpilotI really would not give them one star…
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
1/5
GoogleVery poor agent, nobody answers the phones or returns your calls, will almost force people to view your property just to make it look like they are doing their job,no communication from their office staff about anything. This agent is good for renting not selling and their fees are a joke for the service you get Sold with another agent within three weeks with no hassle.
Thank you for taking the time to leave a review, I am sorry if that has been your experience. Please do share with us more information and our Customer Relations Team will be happy to launch an investigation independent of the branch. You contact us at review@countrywide.co.uk. Kind Regards, Amy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Entwistle Green's Liverpool office has 337 reviews across two platforms: 77 on Google, 260 on Trustpilot (across the whole business).
Entwistle Green Old Swan Sales is rated 2.7 out of 5 across all 337 reviews, and 3.5 out of 5 on Google from 77 reviews.
Entwistle Green Old Swan Sales, 11 Broad Green Road, Old Swan,, L13 5SD, Liverpool, L13 5SD.
