Entwistle Green Old Swan Sales reviews in Liverpool

★★★★★ 1/5

Trustpilot

I really would not give them one star…

I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill

MISS · 5 May 2023

★★★★★ 5/5

Google

Always very friendly and professional service at the old swan branch. I've used them for years and wouldn't think of going anywhere else. Alex and Stuart deserve a special mention 👏 👌 👍 …

Graham · 22 March 2024

★★★★★ 1/5

Trustpilot

STAY CLEAR OF THEM

I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to £150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.

Youtube · 14 March 2023

★★★★★ 1/5

Trustpilot

I cannot give less than one star

I cannot give less than one star, otherwise I would. Is the worst company to deal with. I had problems since the beginning with the inventory. It was a lot of lies and wrong information. I had to complain about this and they only sent me the right one, with the wrong things after weeks, as I was calling and asking them for the real inventory with the real problems in the house. They said it was a nice house, but was a completely opposite. Every problem that I reported for fixing they took ages to come and I had to call every day, and some of the problems still there because they do not bother to sort it out. I stayed one entire week with problems in the toilet to flush it. They must’ve fixed it in the maximum of three days, but they didn’t. I took half day off to come with them to make the inventory because I do not trust anyone in this company and they just cancelled after 20 minutes late of the time they should be at the property and the excuses was the bad weather, but I came driving in the snow from St. Helens to Liverpool, it is not an acceptable excuse. I called them and they said they cannot do it today or they can do it by themselves without me being present. No way I would let them go to the property and make a mess and ask me to pay for it. I do not trust anyone in this company. They always blame the contractors or some company that work for them. Worst company ever!

Angélica · 9 March 2023

★★★★★ 1/5

Trustpilot

Unresponsive and unprofessional

Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.

Shervinzd1 · 16 January 2026

★★★★★ 1/5

Trustpilot

Incompetent, disorganised and careless

I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.

Alina · 13 September 2025

★★★★★ 1/5

Trustpilot

If I could give them minus 20 stars…

If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.

Lydie · 13 February 2023

★★★★★ 1/5

Trustpilot

Rented a property for a year the roof…

Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!

Mario · 21 January 2023

★★★★★ 5/5

Google

Great dealing with Alex and Beth, really making the purchase of a property straightforward. They are an asset the the agency and I will be happy to recommend them or use them again!! thank you

Arun · 22 May 2025

★★★★★ 1/5

Trustpilot

The Maghull office mismanaged my…

The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.

Nelly · 16 July 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions

Jessica · 3 November 2025

★★★★★ 5/5

Trustpilot

Cannot speak more highly of the…

Cannot speak more highly of the Liverpool City Office Sales team ! I am a property investor and was looking to expand our portfolio to Liverpool and was lucky enough to work with Dan Wharton. He was not only able to find us the perfect property and secure the deal for us but also took time out of his day to show us the rest of the city His knowledge, passion and honesty is truly refreshing and we knew we had not only chosen well with the city but also stumbled upon a person who would be able to help us with our future purchases hereWe are a few weeks into the purchase now and just as Dan promised , he and his team are always happy to help whenever we needed them. A call to Claudia last week ensured the solicitors were chased and paperwork located. Nothing ever seems too much trouble andI would recommend this office for anyone thinking of buying a home as an investment or for themselves in this beautiful city !

Julie · 13 July 2022

★★★★★ 1/5

Trustpilot

My offer was accepted with no Sales Memo issued more than 1 month…

My offer was accepted more than 1 month ago in St Helens, survey done and no sales memo yet issued to my solicitor to process purchase deal. No reply to calls and emails. Before doing survey which is costly, agent confirmed the property sold vacant possession and no chain.Now still awaiting follow up work from the agent.Rather frustrating.

Shelia · 16 March 2024

★★★★★ 5/5

Trustpilot

I have just got my new flat through…

I have just got my new flat through formby entwistle green Ben and Jack were very helpfull theu were great I highly recommend them

Kenneth · 28 March 2023

★★★★★ 1/5

Trustpilot

Discrimination

It was nice to receive a call this morning from the Maghull branch to arrange a viewing for a property in Liverpool only to be told the landlord does not accept DSS, when I explained this was discrimination she said it wasn't as it was a condition of the landlords morgatge. I suffer from poor health and have a disability so this must mean I can't pay my rent and I shouldn't be given some where to live because of this? Is my money not as good as anyone elses? Things are difficult enough as it is without experiences like this making it worse.

Jonathan · 18 May 2022

★★★★★ 5/5

Trustpilot

I’m happily using EG Warrington for the…

I’m happily using EG Warrington for the sale of my house. Liam impressed me from the start no hard sell, but importantly loved my house and I knew he would do everything to sell it. Lisa & Lucy took time to get to know the house which enabled them to sell it to potential purchasers, gaining knowledge of my home ( extra details make a difference).I got to know Chris a few years ago and he with all the others in the team have been true professionals this time around.

Janet · 5 May 2022

★★★★★ 5/5

Trustpilot

Great experience with Karen.

My partner and I had an excellent experience using this branch in particular with Karen. Karen helped us looking at a couple of properties and finally choosing the one for us, where I felt she really cared about helping us through the process of being accepted for the rental. She was a great help and was very reassuring thoughout the process, communicating each step, answering all my questions and making it as smooth as possible for us. Thank you again to Karen, highly recommend this branch.

Chloe · 19 April 2022

★★★★★ 1/5

Trustpilot

Awful - they try to hold onto your good faith / holding deposit

TerribleHave kept hold of my "good faith deposit" that I paid when I viewed the property in order to secure it prior to tenancy. They have been making it incredibly hard to get back. Even though I took up the tenancy and paid rent like clockwork for two years. I think they rely on people giving up.Don't give them any holding deposit OR good faith deposit without a written invoice or document prior to you handing money over.Update. After months of going through the Property Ombudsman Entwistle Green Lost! They had to pay me the good faith deposit back. It was proved that they had tried to keep the deposit (through a process of taking the deposit twice - once at viewing and then trying some fancy accounting on the first rent bill).

Bill · 23 March 2022

★★★★★ 5/5

Google

Manger Stuart and Alex gave outstanding service. They went above and beyond the line of duty . From start to finish professional and such a lovely team . Would definitely recommend.

Julie · 23 October 2023

★★★★★ 1/5

Trustpilot

In breach of the law

Important to bear in mind when trying to use theor services: Residential Estate Agents Code of Conduct Section 9d (cited): By law you cannot make it a condition of passing on offersto the seller that the buyer must use services offered by youor another party. You must not discriminate, or threaten todiscriminate, against a buyer because that person declinesto accept that you will (directly or indirectly) provide relatedservices to them. Discrimination includes but is not limitedto the following:• Failing to tell the seller of an offer to buy the property.• Telling the seller of an offer less quickly than other offersyou have received.• Misrepresenting the nature of the offer or that of rivaloffers.• Giving details of properties for sale first to buyers whohave indicated they are prepared to let you provideservices to them.

Jelena · 21 January 2022

★★★★★ 1/5

Trustpilot

Waste of time

Really upset with this company. Arranged a viewing for a property and showed up early. Waited 20 minutes, called many times and had no answer. When we finally got through, we were told the property was no longer available and they were dishonest with us, claiming to have called and left a message (no missed calls, no voicemails).

Emily · 13 January 2024

★★★★★ 1/5

Trustpilot

Terrible management

Don’t use this agent. Terrible management. Waited a few hours before viewing to tell me I can’t go to view the property. Won’t recommend or use again.

Denton · 16 May 2025

★★★★★ 1/5

Google

wouldn't return call and by the time they did, all of the viewing slots were taken on the day i would be viewing... also went with their mortgage broker who has failed to return multiple calls and emails for weeks now

Olivia · 23 October 2022

★★★★★ 5/5

Google

Really good experience from start to finish Entwhisle Green Old Swan are very professional and caring Would recommend them as the best

Anne · 22 March 2024