Entwistle Green Old Swan Sales reviews

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 5/5

Google

We previously had our house for sale with another estate agent and not having a particularly good experience. On moving to Entwistle (Old Swan) we found the experience to be totally the opposite. Alex has been fantastic from the very beginning, always keeping us up to date with how things were progressing, always listening to what we wanted and providing any help or guidance requested. She is a credit to your company and deserves recognition. Thank you !!

S · 2 July 2025

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 1/5

Google

Sold our house with Entwistle Green. Matt was great at the beginning although I can’t say much more was great as they never answered the phone, never replied to voice mails we left, they were always too busy to take the house viewings & the one house viewing they took for us they turned up late. No communication when offers were put in. Got what we wanted for the house but I can’t say I would use them again. Honest review for anyone thinking of selling with Entwistle Green old swan.

Kieran · 17 May 2025

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 5/5

Google

Myself & my wife recently sold our home with Entwistle Green Old Swan, to buy what we consider to be our forever home. To support us we had Alex Malins, who was just incredible from start to finish. Not just with our property, but she also helped when trying to complete on our new house, offering advice and guidance along the way. I genuinely dont think we would have completed had it not been for Alex. She is a credit to Entwistle Green and we cannot thank her enough.

Michael · 17 March 2026

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Google

Great thanks to Entwistle green in helping me sell my house. Especially Alex & Jess those girls went above & beyond for me. Thanks ladies

Willow · 17 March 2026

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 5/5

Trustpilot

Great agent to sell through

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

James · 30 April 2026

★★★★★ 1/5

Trustpilot

Obstructive and awful experience

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Jasmine · 6 August 2026

★★★★★ 5/5

Google

I recently bought a house with Entwistle Green estate agent. They were very friendly and helpful throughout the process. A particular thank you to Kie who helped with our house purchase.

Alan · 11 November 2025

★★★★★ 1/5

Google

After not getting a response from emails about us wanting to get a valuation to sell our home going through probate. We gave them a call, they had initial computing problems with trying to book a valuation in so called me back later to confirm. We arranged a viewing at 1.30 a few days later. I was called the day before to confirm and I explained I would be taking my two children and would they make sure they come on time or earlier if possible (was told between 1-1.30 definitely). I received an automated text reminding me about the valuation at 1.30. I arrived at 12.55pm and sat outside the house until 1.45 with not a call or text to explain the delay. Must not need the custom. Won't be using them now. Maybe they need a reminder text...

Joel · 1 October 2025

★★★★★ 5/5

Google

We had a great experience with the Entwistle Green agency throughout our purchase. Communication was clear and timely, and they were always helpful and responsive when we had questions. The agent kept us updated at every stage and helped push things forward when needed, which we really appreciated. Overall, a smooth and professional service, thank you for all your help!

Simona · 17 February 2026

★★★★★ 5/5

Google

Excellent service,the whole team are so professional,all very helpful, especially Alex helping me with lots of forms to fill in.Big thanks to you all. I would definitely recommend this company if you are selling your property.

Mandy · 10 June 2025

★★★★★ 1/5

Google

Repeatedly Ignored, Extremely Unprofessional I’ve tried to arrange a viewing for a property on Ravenswood Road, L13, which they still have listed on Zoopla and their own website, but despite calling during office hours and leaving a voicemail, I’ve had absolutely no response. This isn’t the first time I’ve had issues with this branch. A few months ago, they told me the same property wasn’t for sale, clearly it was. This has been going on for years: unreturned calls, zero follow-up, and a complete lack of interest in dealing with serious buyers. After checking other reviews, I now see I’m not the only one. Viewings missed, phones never answered, listings mishandled, it’s an ongoing pattern. If you’re a seller using this branch, I’d seriously question whether they’re doing anything to help sell your property.

Nicola · 10 July 2025

★★★★★ 1/5

Trustpilot

One of the workers Beth was great and…

One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware

Ahmad · 10 October 2025

★★★★★ 5/5

Trustpilot

We have just sold our property using…

We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything

Mariemma · 30 April 2026

★★★★★ 1/5

Trustpilot

This company are thieves

This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff

Omogbai · 21 May 2026

★★★★★ 1/5

Trustpilot

Be aware of Entwistle Green, Countrywide Group, under Connells Group in the UK

We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about £30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.

Anna · 4 April 2026

★★★★★ 2/5

Google

Unfortunately I’ve not had the best experience with Entwistle Green. Amazing sales pitch but that’s where it ends. 1. Visits are not conducted appropriately. Thankfully neighbours have kept an eye on things for me, turns out they’ve literally been in and out of the house for a very short period of time. One two separate occasions they failed to lock the front upvc door which left the property insecure. When I questioned this they claimed that they had done so and recorded a video - however ring door bell footage of my house from the neighbour clearly shows otherwise. This frankly wasn’t good enough. 2. Then they’ve stated that the property was overpriced and I felt brow beaten to reduce it to get someone through the door. I’ve followed their instructions and this has been given the run around as we’ve been clear that we wouldn’t accept such a low offer. 3. Phone lines and emails are rarely answered. Constantly going to machine, and when they are picked up, as there are several new staff it’s clear they don’t know how to manage sellers expectations. I’m informed that I’ll get feedback however we’ve had to chase this on every occasion. The estate agent has frankly left us feeling burnt, disillusioned and frankly out of pocket and we’ve felt that we’ve go zero trust in them, we don’t believe they have chased any buyer given poor communication, not advertised - been up for nearly 3 months and there’s still no for sale sign that we’ve had to instruct them that we are cancelling the contract. We’ve subsequently gone elsewhere. They’ve informed us they’ve got new staff and a member of staff on maternity leaves. This isn’t our problem, they clearly can’t manage, and the manager I found was abrupt if not bordering on rude. We’ve escalated a complaint over the above to country wide and would advise to avoid

Gemma · 17 May 2025

★★★★★ 5/5

Trustpilot

I can't thank the Maghull Office in Merseyside enough

I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley 😘

M · 21 September 2024

★★★★★ 5/5

Trustpilot

I recently purchased a house and…

I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.

Emma · 16 March 2026

★★★★★ 1/5

Trustpilot

Cancelled Appointment Last Minute

Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape

Dean · 21 August 2026