Entwistle Green Old Swan Sales reviews in Liverpool

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Etasham · 28 March 2018

★★★★★ 1/5

Trustpilot

I was selling a property with them and…

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!!

Mr · 2 October 2025

★★★★★ 5/5

Trustpilot

Jack Butterworth at the Blackpool…

Jack Butterworth at the Blackpool branch was very efficient and was able to help us move quickly to a new rented flat. Also we given vouchers off at various places to help with new furniture.

Kirsty · 27 January 2026

★★★★★ 5/5

Google

Recently dealt with the Entwistle Green Old Swan office when purchasing my house, a very positive experience when dealing with the team in there and in particular Daniel Williams who provided me with excellent advice when arranging my mortgage.

James · 23 October 2020

★★★★★ 1/5

Trustpilot

Entwistle Green

Entwistle Green, Blackpool are probably the worst estate agency I have dealt with in a very crowded field. I agreed to them letting a flat I owned and they failed to make me aware that the tenant had failed the reference check. They rang and asked if I would accept a guarantor for the rent, but gave me no explanation as to why that was required. The tenant was the worst tenant I have ever experienced in 30 years of letting property. He assaulted three policemen in the house, threatened my other tenants and myself. He was dealing in Spice and was, for the most part drugged up to his eyeballs. He wrecked the flat which had just been renovated and paid no rent at all apart from the initial amount. I was given no help from the office and in the end had to pay him £700 to leave. They have kept the deposit he paid and said they can't pay it back to either of us. I cannot recommend this agency in any way, shape or form.

Gill · 9 August 2024

★★★★★ 1/5

Trustpilot

Abysmal Communication From Liverpool Branch

Overall my partner and I have had an absolutely horrendous experience with Entwistle Green's Liverpool City Centre branch.

Michael · 2 June 2026

★★★★★ 4/5

Trustpilot

Eve and team were great

Eve was very helpful, has a friendly personality and gave us the information that we needed at the time. When she said she would ring us back she did. She knows that we wanted 10 Ronwood instead of the one in town and informed us straight way that it was available. All staff were great as well.

Louise · 5 December 2022

★★★★★ 1/5

Trustpilot

A bit disorganised

First valuation was cancelled by them as it was apparently booked, under the wrong branch, only told on the morning of the valuation , second valuation missed as valuer was ill, told I'd have to wait 2 weeks for another booking. Didn't want to take the chance as I'd already taken two days off work for them. Understand people get ill but when you've let someone down twice you move them to the head of the queue not keep them waiting for another 2 weeks.

Martin · 31 July 2024

★★★★★ 1/5

Trustpilot

There tenants next to use have been the…

There tenants next to use have been the worst in civilised people I have seen in my life. They have smashed up there property drugs on the street police have been involved more times then I count absolute living hell for over 5 years. But somehow these people think it's fine to keep such an abusive rough tenant in the same property. Were sick to death of them. Weve complained so many times to them and police nothing gets done. There tenant dings loudly all day of the top of her voice were fed up. I will be taking legal action against this agancy

Mohsin · 30 July 2024

★★★★★ 1/5

Trustpilot

I had a deeply disappointing experience…

I had a deeply disappointing experience with Entwistle Green, particularly with an agent named Joe Jaison. I arranged to rent a property through them and paid both the deposit and the first month’s rent after viewing the house with Joe. He showed me the property, and everything was discussed clearly or so I thought.

Syed · 10 July 2025

★★★★★ 5/5

Trustpilot

Gail J Hines... superstar ⭐

Gail J Hines was recommended to me by a friend who had a positive experience with her previously. I was new to all this and was apprehensive due to my dyslexia (so much paperwork!!) However, as my friend suggested, Gail allowed this overwhelming experience to be a smooth transition, supporting me throughout and making sure I understood everything correctly. Thanks so much for making my dreams come true Gail.

Rebecca · 5 October 2020

★★★★★ 1/5

Trustpilot

First I left a message on Rightmove…

First I left a message on Rightmove asking them not to call during the day and they promptly did. Then I've left them multiple messages asking them to email me about a house without my number and they can't be bothered responding. Useless!

Duncan · 4 October 2025

★★★★★ 5/5

Google

They were amazing, kept us up to date and kept the ball rolling for our house buying process to run smoothly

Lois · 20 June 2025

★★★★★ 1/5

Trustpilot

Do not use them - Very unprofessional

I was recommended by an agency Get Agent (where you can compare different agencies) to contact Entwistle Green as I want to find out about either letting or selling my property in Liverpool City Centre. I spoke to a lady on Wednesday and said that I would like to arrange a combined viewing for letting and sales and she gave me some slots. I then spoke to my managing agent and asked him to be present at the property at the time we arranged also confirmed with Entwistle (Kelis Rogers). I not only spoke to her on the phone, I was then sent an email and two text messages to confirm that Sophie Marlow will be visiting. My agent waited for them for sometime and they never turned up. They did not even have the courtesy to call me and tell me they weren't coming, but finally when I called them and asked them what happened and why no one turned up - that lady had the audacity to tell me that I hadn't confirmed. I was aghast. Instead of apologising that they decided not to turn up, they actually blamed me after the appointment had been confirmed on 4 occasions. I still cant believe they blatantly lied to me on my face. Definitely avoid. And when I came to do a review of this agency - I saw that their rating is 2.6 - which says a lot.

Sajida · 30 May 2024

★★★★★ 1/5

Trustpilot

Entwistle - Old Swan Branch

Old Swan Branch - As a company they are abhorent and make the process for first time buyers stressful and difficult. Rang up for several properties, no viewings offered as was supposedly under offer, took copious amounts of information, offered a paid package to search and offer first viewing options before properties come on the market. Bombarded me daily with sales pitches and mortgage advise deals emails and other nonsense. I have continued to block and report. Money hungry scammers.

Your · 23 May 2024

★★★★★ 1/5

Trustpilot

I WILL NEVER USE THIS AGENT AGAIN

I WILL NEVER USE THIS AGENT AGAIN, so unprofessional and unorganised and the most rudest women who deals with deposits. I had lived in my little flat for nearly 13 years very happily only be told that the owner was wanting to sell, this isnt the issue, the issue is how i was managed by the Allerton Road branch and the rude and obnoxious the lady who deals with deposits. i spent many hours cleaning the apartment before leaving and had photographic evidence of this only to receive a report to the contrary saying it was dirty dusty and in a state of disrepair, i looked after this property whilst there and it was spotless when i left. I really want to make a complaint about the whole thing but i cant find an email address to contact.

David · 9 May 2024

★★★★★ 1/5

Trustpilot

Allerton Branch, Liverpool

Allerton Branch, Liverpool.

Kathryn · 5 August 2026

★★★★★ 1/5

Trustpilot

How do they get anything done?

Dreadful. Told us that we had to be there in person to view properties when we're trying to move from another city and work full time so we can't go in person. Won't do virtual viewings or phone calls for us and won't accept offers without viewing the property first. Shambles. How do people move cities when they can't be at all accommodating for anyone else's needs? Embarrassing company and embarrassing policies. Totally unhelpful staff who just sigh down the phone at you. Makes moving so much more stressful when it's completely unnecessary. Just offer virtual viewings!Edit: made the long trip for a viewing. They didn't even bother to show up. This was after changing the time at the last minute and getting our booking wrong multiple times.

Anon · 14 April 2024

★★★★★ 5/5

Google

Great service from start to finish from Dan and the team. As a landlord, Dan done a full review of my portfolio and saved me £1000's per year on my mortgages👍🏼 …

Geoff · 23 October 2020

★★★★★ 5/5

Trustpilot

Shannon is a lovley and very helpfull…

Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu

Neamtu · 5 July 2024

★★★★★ 5/5

Trustpilot

Entwistle Green Maghull, excellent service

If you require a property in the Maghull area, go to Entwistle Green Estate Agents in Maghull Square. Sarah and the team are fantastic, they helped us through a stressful time selling our property.

Happy · 7 February 2024

★★★★★ 5/5

Google

Go to place for property investors, Alexandra was incredibly helpful providing me with 3 appointments on the day of which I'm hoping to purchase one. Great quality stock and great agency!

Raphaela · 23 October 2020

★★★★★ 1/5

Trustpilot

A very disappointing experience, avoid.

A very disappointing experience, would avoid. My first tenant through an agent was unfortunately with Entwistle Green (Allerton branch) checks were supposedly carried out before moving in, but somehow huge debt was carried over and bailiffs still attend my property for them, even now they have moved on. I was continuously told one thing over the phone, and then an email would shortly follow to say something different, which shows poor communication amongst the team. My house was fully turned into a cannabis farm for the 12month duration of the tenancy, which the (third party) who carried out an inspection failed to notice or take photos of the many holes cut out of the ceilings, electric cupboard, or related equipment lying around. Once I carried out the 12 month inspection myself and saw the significant water damage, I referred back to the 6 month photos by third party and when zoomed in the evidence was there for them to see!Once I got the tenant out, I was owed rent arrears, and to add insult to injury EW asked for £150 for a check out inspection (same third party with attention to detail) and the rent/legal protection cover I'd paid for all along failed to protect me/refuse to assist because it was under 2 months worth of rent owed. I tried solid for a week to get in touch with the office, left multiple voicemails, and after emailing I was promised a call back and heard nothing. Even though I wouldn't dream about going through these agents again, I was surprised by them ignoring me, as fee's would be involved for them in helping me find a new tenant. Overall shocking experience with this agent, and was enough to put anyone off renting property out.

L · 14 March 2024

★★★★★ 1/5

Google

Called to get a desktop valuation for a deceased estate. I was initially promised a callback, but nothing materialised so tried to call, but after 5 calls ringing out over two days I gave up. I did however have much more help/success with their competitors, so my advice is go with somewhere more professional.

Andrew · 23 October 2023