Trusted Agent profile · Liverpool
★★★★★
527 reviews across 2 platforms
26 Central Square, Liverpool, L31 0AE
Entwistle Green's office in Liverpool, at 26 Central Square, is rated 3.4 out of 5 across 527 reviews on two platforms, including 260 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleRebecca was fantastic from start to finish. Great communication and found a suitable tenant immediately. Will definitely use Entwistle Green again in the future and highly recommend Rebecca
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom start to finish Alex, Rebecca & Zoe were friendly, helpful & informative. Very professional service would definitely recommend Entwistle Green Maghull
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMy partner has bought a new build…
My partner has bought a new build through these guys, zero communication, every time she calls they just say the main guy is in a meeting they’ll get him to call her back, never does. Sent emails to the guy & he never replies. Was meant to move in about 3 months ago and still no idea of when the move in date will be. All as it takes would be to email every person updates of where they’re at with a move in date.
1/5
TrustpilotWent to view a property today and the…
Went to view a property today and the property wasn't nice on the inside. Fairly enough! That is something people, like or dislike, it is not a personal thing against someone in specific or an attack to the agency or whoever works there.But I must say If you had a bit of more sympathy and engagement with customers maybe you would have a better reviews...Telling people that they understood wrong what was said by someone from one of their staff its like ignoring the necessities of the customers- like saying to the customers that they are "fools"!You must understand this :CUSTOMERS that GIVES YOU the money in the END of the MONTH! treat them well!Can you please show more empathy for people ?I mean in Britain you are so good faking and lying to each other - you just need to try harder a bit more!Show some empathy for god sake!!!!! And by law you must have everything clean and tidy and well presented!
1/5
TrustpilotPoor Customer Service
Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.
1/5
GoogleUseless time wasters. Was booked to view a property, they rang an hour before the appointment asking me to arrive early, we agreed 15 minutes early. I travelled up with a baby in a pram, arrived the 15 minutes early and stood waiting, after 25 minutes and two phone calls they didn't bother answering I left. It's a shame Google makes you give a minimum of 1 star.
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer.
1/5
TrustpilotDue to the arrival of our new child
Due to the arrival of our new child, the fact that we live Manchester and my wife being diagnosed with cancer, I left the management of my property in Wavertree, Liverpool, in what I assumed were the capable hands of Entwistles, Liverpool Allerton branch. It is only recently with my wife recovery that I've had time to get back on top of things. And what I've uncovered has unravelled into a nightmare.Horrendous mismanagement and possible fraud. In just one case I discovered I'd been charged £500 for repairs that were never carried out. In another case I paid £120 for new mixer tap's that were not installed. When challenged they played dumb were obstructive and unhelpful. Inspection visits were not carried out. New smoke alarms were not installed that I'd requested.I'd lost tenants because they failed to update me with issues. One tenant had contacted the council because repairs to a bathroom toilet arranged by Enwistle were of such a poor quality they had left the toilet a health hazard. I found this out by contacting the tenant myself. My tenant told me she's been complaining to them for months and they claimed I wasn't responding to there requests to authorise new works (Lies). They constantly failed to reply to emails and phone calls, I was charged for services, that I was not subscribing too, despite my phone calls requesting to cancel this and refund me. I could go on.In short horrendous and abysmal service. Avoid, avoid, avoid !!!!
1/5
TrustpilotAvoid if you can
Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.
2/5
TrustpilotWill never reply to you
Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication
5/5
GoogleFrom women I contacted Entwhistle Green at Maghull. I had excellent service from the team, especially Georgia Kilroy. Always prepared to do extra mile for us. Thank you so much Dr Graham KempPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GooglePurchased a property through the Maghull branch and I received excellent service. Especially Georgia who was always repsonsive, very helpful and remained professional at all times. I would definitely recommend using Entwistle Green.PositiveResponsiveness, Professionalism
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotVery professional letting agents
Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.
1/5
TrustpilotJust shocking no service at all.
Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.
5/5
GoogleGeorgia Kilroy & Sam Gifford have been an absolute delight to work alongside when locating and purchasing our first house! They're both incredibly polite and helpful, and have gone over and above what I'd expected to find out any information we have enquired about! - Lovely company to be in communications with and I'll be recommending them onwards for future friends and family housing enquiries.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleVery happy with the service from the entire lettings team at Entwistle green Maghull and particularly to James Clague who helped to secure a perfect Tennant which I am very happy with. James always took my Tennant criteria into consideration and pushed to secure the highest possible rental income rather than the first prospects through the door. Highly recommend to anyone looking to rent out their property with a smooth service throughout.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
3/5
TrustpilotWorst Branch Manager Experience
Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.
5/5
GoogleHighly recommended. Millie was very helpful throughout the letting process. Thank you
Thanks for the wonderful 5* review and recommendation Shahbaz Gul! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPlanned viewing gone wrong
Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.
5/5
GoogleI had a terrible experience after dealing with another letting agent for months. Tom and the team @ Maghull branch, helped to find the perfect tenant in a very short period of time, and also dealt with all the issues I had with renovating the property that was left in a bad state. I can't thank them enough! A special thanks to Tom and Leah for an outstanding Job! I will be more then happy to recommend you to family and friends. You have taken a weight of my shoulder! A heartfelt Thank you!
1/5
TrustpilotCoutrtwide conveyancing own these guys
My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE
1/5
TrustpilotWould not recommend to my worst enemy
Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.
5/5
GoogleRebecca, if i have the opportunity of choosing the number of stars, i would have given you a Billion stars +, thank you for always coming through and the little extra you do for anyone I recommend. I will always recommend your services, your team and your agency at Maghull. keep up the good work 👏 . L32. …
Thank you for your brilliant 5* review and thank you for your recommendation Itodo Daniel. Best wishes, Lucy, Customer Relations.
5/5
GoogleSpecial mention to Joanne and Sarah for all there tireless work . Very professional. Very attentive to the people and the job at hand. A credit to the company.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGood experience, Rebecca was very helpful
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
