Entwistle Green Liverpool reviews

★★★★★ 1/5

Trustpilot

This letting agency is the worst

This letting agency is the worst, I was booked in for a viewing, when I got there nobody showed up, I spend over 30mins waiting and they still didn’t show up , I tried calling and they didn’t even pick to atleast explain to me why they didn’t show up , run from them guys !!!

Chika · 24 April 2025

★★★★★ 1/5

Trustpilot

How do they get anything done?

Dreadful. Told us that we had to be there in person to view properties when we're trying to move from another city and work full time so we can't go in person. Won't do virtual viewings or phone calls for us and won't accept offers without viewing the property first. Shambles. How do people move cities when they can't be at all accommodating for anyone else's needs? Embarrassing company and embarrassing policies. Totally unhelpful staff who just sigh down the phone at you. Makes moving so much more stressful when it's completely unnecessary. Just offer virtual viewings!Edit: made the long trip for a viewing. They didn't even bother to show up. This was after changing the time at the last minute and getting our booking wrong multiple times.

Anon · 14 April 2024

★★★★★ 5/5

Google

Great management company, Rebecca is especially helpful. Highly recommend!

Dan · 18 September 2023

★★★★★ 5/5

Trustpilot

Shannon is a lovley and very helpfull…

Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu

Neamtu · 5 July 2024

★★★★★ 4/5

Google

The rentals team have found us two excelent tenants and have always tried to meet our needs in a friendlty and approachable way. The back office has not been as well organised and perhaps internal comunication and keeping the clent informed were both affected by staff shortages and sickness absences, otherwise ths would be a 5 star review.PositiveResponsiveness, Professionalism, Value

Kevin · 15 June 2023

★★★★★ 5/5

Trustpilot

Entwistle Green Maghull, excellent service

If you require a property in the Maghull area, go to Entwistle Green Estate Agents in Maghull Square. Sarah and the team are fantastic, they helped us through a stressful time selling our property.

Happy · 7 February 2024

★★★★★ 1/5

Google

*COST ME A HOUSE* A property came on the market a few weeks ago and within 5 minutes I called to inquire about viewing it. No answer. So as I was driving home I was passing the office and thought I’d call in to arrange a viewing. I did that and the staff rang the landlord to check it was okay that my dad was self employed (which it was). A few days later I went to view the property and upon arrival I received a call from Entwhistle explaining that the contractors had the keys to the house so they’d be cancelling the viewing. I called into the office to ask if I could submit an application without a viewing to which I was told “This landlord is very particular she wants to meet all of her applicants first AND THEN CHOOSE” (Is that even allowed?). Anyway, I left the office being informed I’d receive a call when she was back from holiday to meet me and my dad. I never received that call so on the Friday I rang them to ask what was happening. They told me that she was still away and they’d be in touch as soon as she was back. I’ve just rang this morning and they told me that the house now had an application in. I was absolutely gobsmacked how much running around I’ve done after this estate agent. The only thing I can think of is that we have been discriminated against because we are from an ethnic minority group. Absolutely disgusting from a so-called “professional” business.

Isabella · 15 June 2020

★★★★★ 1/5

Trustpilot

A very disappointing experience, avoid.

A very disappointing experience, would avoid. My first tenant through an agent was unfortunately with Entwistle Green (Allerton branch) checks were supposedly carried out before moving in, but somehow huge debt was carried over and bailiffs still attend my property for them, even now they have moved on. I was continuously told one thing over the phone, and then an email would shortly follow to say something different, which shows poor communication amongst the team. My house was fully turned into a cannabis farm for the 12month duration of the tenancy, which the (third party) who carried out an inspection failed to notice or take photos of the many holes cut out of the ceilings, electric cupboard, or related equipment lying around. Once I carried out the 12 month inspection myself and saw the significant water damage, I referred back to the 6 month photos by third party and when zoomed in the evidence was there for them to see!Once I got the tenant out, I was owed rent arrears, and to add insult to injury EW asked for £150 for a check out inspection (same third party with attention to detail) and the rent/legal protection cover I'd paid for all along failed to protect me/refuse to assist because it was under 2 months worth of rent owed. I tried solid for a week to get in touch with the office, left multiple voicemails, and after emailing I was promised a call back and heard nothing. Even though I wouldn't dream about going through these agents again, I was surprised by them ignoring me, as fee's would be involved for them in helping me find a new tenant. Overall shocking experience with this agent, and was enough to put anyone off renting property out.

L · 14 March 2024

★★★★★ 5/5

Google

Can't thank Tom & Leah at Maghull enough for their total professionalism. They had new tenants in our properties with weeks. We would highly recommend them to other landlords . A well deserved 5 Stars.

Ellen · 16 June 2018

★★★★★ 5/5

Google

I loved the services I received from this real estate company, especially the supports i received from one of the staff 'JOE JAISON'. The support and service from JOE JAISON is unimaginable excellent and he is detailed in executing his job. I definitely will refer anyone to Joe Jaison, nice guy. I give 5 star because of Joe.

Tunde · 15 June 2023

★★★★★ 5/5

Trustpilot

I never actually got a property with…

I never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan

Kyle · 2 October 2024

★★★★★ 1/5

Trustpilot

We had an extremely poor experience…

We had an extremely poor experience with Entwistle Green. The service and communication were awful. On one occasion we were even told that the vendor was angry and had been put on speakerphone so the entire office could listen. Completely unprofessional.

Megs · 26 August 2025

★★★★★ 5/5

Google

Can’t praise the team and Zoe in lettings enough for how brilliant they have been, the communication and professionalism has been amazing from the very first phone call, so efficient nothing has been a problem. Couldn’t be happier with the service we have received from them :)

Holly · 15 February 2024

★★★★★ 5/5

Google

The staff at Entwistle in Maghull have been fantastic. From my first impressions on meeting Sarah, I knew I was in good hands. All the staff have been friendly but very professional. Georgia and Mia have always returned calls and emails promptly and nothing has been too much trouble. Thank you very much ladies

Suzanne · 19 August 2023

★★★★★ 1/5

Trustpilot

The worst experience in my life

The worst experience in my life , very unprofessional behaviour by the landlord as well as the agency, first they said to move as soon as possible and after chasing the references when everything was complete the landlord said i no longer want to continue , wasting time and i had no where to go as I already gave a notice to my previous landlord it was quite un pathetic and absolutely not acceptable behaviour entirely rude people the dont deserve to advertise an property

Isma · 5 January 2024

★★★★★ 5/5

Google

Georgia was really kind and helpful from start to finish. Nothing was too much trouble, excellent service provided.

Samantha · 15 June 2022

★★★★★ 1/5

Google

Very dishonest. They let me a house and said existing issues with damp would be resolved before we moved in, but they just painted over the patches and now we're having to fight with the landlord to get repairs done. They also tried to get us to sign the inventory without having seen it first. Would never rent with them again and will be getting out of this house as soon as the tenancy is up.

Amy · 15 June 2020

★★★★★ 5/5

Google

My husband Andrew McKay and I have recently purchased our first buy-to-let property. We have no experience in this area so were venturing into the unknown. We approached a number of Lettings Management companies and decided to go with Entwistle Green Maghull Branch because we were very impressed with what Tom Lovelady (Branch Manager) had to say. He explained all aspects of the buy-to-let market and discussed all things we need to know in terms of being a landlord. We were his last appointment of the day he didn't mind staying a bit later to finish answering all of our many questions. Since our initial meeting Tom has kept us up to date throughout the process from setting up right up until tenants moving in. He has always made himself available to answer any questions no matter how trivial they may seem. We are very impressed with Tom's professionalism and attention to detail. We have also dealt with other members of his team and have nothing but praise for all concerned. We are extremely happy with the 5-star service we have been provided with and are happy to continue working with Entwistle Green Maghull Branch. We highly recommend them to anyone wanting to rent out a property.

Yiru · 16 June 2018

★★★★★ 1/5

Trustpilot

DON'T BOTHER

Entwistle Green (St Helens)Unfortunately I have to give 1 star review and even that is being generous. After telling us that we were going to be given another contract after our renewal date by the way a week and a half later we were issued with an section 21 no fault eviction so they lied. Apparently the landlord was sentenced to 10 years in prison which has nothing to do with us but when we did find a property they wouldn't allow us to leave earlier. They lied from the start and then we get given a council tax bill for 4 days after we moved out. We moved out on the 24th November they have charged us until the 28th November. STAY AWAY FROM THIS RENTAL AGENT. I SERIOUSLY WOULDN'T GO THROUGH THEM AT WHATEVER THE COST. There unscrupulous and pushy and useless and the staff turnover is terrible.

Amy · 18 December 2023

★★★★★ 1/5

Google

Worst letting agency in the world landlord has only been with them a few months and have already caused so much stress , sending threatening letters out about owing rent and going to put daily charges on if money is not paid , we have been in the property over 5 years and never owed a penny in rent , last month received a letter and was told it was their mistake , today received another . Asked for a receipt once rent is paid never get it , thank god it's paid with a card so have proof .Been told last month not paid , different to what statement says . Surely someone needs to do their job a bit better . The stress don't help when my partner has a life threatening illness at the moment , let's hope it doesn't make this worse , time for legal advice me thinks , already getting it against the GP

Barbara · 16 June 2017

★★★★★ 1/5

Google

I would NOT trust this company as far as I can throw them. Problems trying to get my deposit back even though my former landlord had released my full deposit almost a week ago. I was told by a guy at the agents that it is put straight into my account via bank transfer and takes seconds to do, I was also told by my landlord it is paid into my account immediately with no waiting about. Now I'm being told I have to request it in writing and confirm my details for a second time. Something isn't right with this whole agreement and is currently in the hands of a solicitor.

Dave · 16 June 2017

★★★★★ 1/5

Google

Promise alot but deliver very little when using them to manage your property. I've had the Maghull branch find me 2 tenants. One left suddenly and I was not forewarned. A letter was sent but never received. Entwistle and Countrywide don't appear to communicate with each other and I had one making excuses for the other. Inevitably it was me that paid the price. I've now rented my property again (perhaps the last with them) and the communication breakdown has started again. I've got Countrywide contacting me as they hadn't got my rent and I have to tell Entwistle what they've said. I've also had a maintenance issue of which they've just got an electrician involved and provided no evidence it was actually my tenant's fault. A light 'fell' off the wall. No investigation whatsoever as to how. Each time we have at least 3/4 people involved and they offer very little support! Numerous times I've called with the promise someone will call me back and nothing. I will be looking elsewhere when my current tenant leaves.

Allan · 16 June 2017

★★★★★ 5/5

Trustpilot

Professionals!

Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!

Alex · 5 July 2024

★★★★★ 5/5

Trustpilot

Could not be happier with the service…

Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.

Demi-lee · 27 October 2023