Entwistle Green Liverpool reviews

★★★★★ 1/5

Trustpilot

Rented a property for a year the roof…

Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!

Mario · 21 January 2023

★★★★★ 5/5

Google

Had 3 properties redeveloped, had Rebecca Gravner take over and she had them all rented out within 3 days, has also been on hand to answer any questions i have had, would recommend working with her again, was straight forward and hastle free.

Jono · 15 June 2023

★★★★★ 1/5

Google

We were contracted to do work on one of their letting properties.5 months later we're still chasing them for payment ,terrible attitude ,and that's when they can bo bothered to pick up your call

Gary · 21 May 2025

★★★★★ 5/5

Trustpilot

Great estate agents

Found the blackpool branch to be very responsive and helpful in looking to purchase a property. Amy in particular as be very helpful with suggestions and advise very pleasent and approchable, always happy to help in a friendly manor.Definatly one of the best estate agents I've been dealing with.

Maureen · 26 October 2024

★★★★★ 1/5

Trustpilot

The Maghull office mismanaged my…

The Maghull office mismanaged my property from 2017-2024, according to the contract they were supposed to inspect the property every 3 months, this never happened despite regular requests.

Nelly · 16 July 2025

★★★★★ 5/5

Google

I have recently dealt with Entwistle Green at Central Square, Maghull, Merseyside to let my property and am extremely happy with the level of service provided. Not only were they very prompt and professional in the way they addressed our needs but also delivered the promises made at our first meeting with them and the property was let 3 weeks afterwards. I would highly recommend.

Gordon · 16 June 2018

★★★★★ 1/5

Trustpilot

Avoid at all cost

Wouldn't use the blackburn branch staff are awful, houses are being rented out in unsafe conditions

Jessica · 3 November 2025

★★★★★ 1/5

Google

When we apply for a mortgage with no penalty clauses for early payment they said ok no problem guess what we had to pay £600 for paying off the mortgage early they don't listen to what the customer wants

Michael · 15 June 2023

★★★★★ 5/5

Google

Alex was very helpful when I called. Hope to deal with Entwistle Green again.

James · 16 June 2019

★★★★★ 5/5

Trustpilot

Cannot speak more highly of the…

Cannot speak more highly of the Liverpool City Office Sales team ! I am a property investor and was looking to expand our portfolio to Liverpool and was lucky enough to work with Dan Wharton. He was not only able to find us the perfect property and secure the deal for us but also took time out of his day to show us the rest of the city His knowledge, passion and honesty is truly refreshing and we knew we had not only chosen well with the city but also stumbled upon a person who would be able to help us with our future purchases hereWe are a few weeks into the purchase now and just as Dan promised , he and his team are always happy to help whenever we needed them. A call to Claudia last week ensured the solicitors were chased and paperwork located. Nothing ever seems too much trouble andI would recommend this office for anyone thinking of buying a home as an investment or for themselves in this beautiful city !

Julie · 13 July 2022

★★★★★ 5/5

Google

A very smooth sale achieved with support from Georgia and Maia at Entwistle Green Maghull. Kept informed throughout and nudged along when needed. Always bright and cheery and always very welcoming. Thank you for all of your help

Philip · 15 June 2023

★★★★★ 1/5

Google

I will write a review, although I rarely write reviews. I went to view a house for rent, I liked everything, it was a nice house, the … More

Tamila · 7 June 2025

★★★★★ 5/5

Trustpilot

I have just got my new flat through…

I have just got my new flat through formby entwistle green Ben and Jack were very helpfull theu were great I highly recommend them

Kenneth · 28 March 2023

★★★★★ 1/5

Trustpilot

My offer was accepted with no Sales Memo issued more than 1 month…

My offer was accepted more than 1 month ago in St Helens, survey done and no sales memo yet issued to my solicitor to process purchase deal. No reply to calls and emails. Before doing survey which is costly, agent confirmed the property sold vacant possession and no chain.Now still awaiting follow up work from the agent.Rather frustrating.

Shelia · 16 March 2024

★★★★★ 1/5

Trustpilot

Discrimination

It was nice to receive a call this morning from the Maghull branch to arrange a viewing for a property in Liverpool only to be told the landlord does not accept DSS, when I explained this was discrimination she said it wasn't as it was a condition of the landlords morgatge. I suffer from poor health and have a disability so this must mean I can't pay my rent and I shouldn't be given some where to live because of this? Is my money not as good as anyone elses? Things are difficult enough as it is without experiences like this making it worse.

Jonathan · 18 May 2022

★★★★★ 5/5

Trustpilot

I’m happily using EG Warrington for the…

I’m happily using EG Warrington for the sale of my house. Liam impressed me from the start no hard sell, but importantly loved my house and I knew he would do everything to sell it. Lisa & Lucy took time to get to know the house which enabled them to sell it to potential purchasers, gaining knowledge of my home ( extra details make a difference).I got to know Chris a few years ago and he with all the others in the team have been true professionals this time around.

Janet · 5 May 2022

★★★★★ 5/5

Google

John Skipsey at Entwistle Green Lettings sorted out a serious problem with the bathroom at my property as soon as it was reported. Very pleased with the communication and level of service.

Mike · 18 October 2023

★★★★★ 5/5

Trustpilot

Great experience with Karen.

My partner and I had an excellent experience using this branch in particular with Karen. Karen helped us looking at a couple of properties and finally choosing the one for us, where I felt she really cared about helping us through the process of being accepted for the rental. She was a great help and was very reassuring thoughout the process, communicating each step, answering all my questions and making it as smooth as possible for us. Thank you again to Karen, highly recommend this branch.

Chloe · 19 April 2022

★★★★★ 1/5

Google

**Beware**. Appalling and wholly unacceptable business practices.This company have lost an important signed contract and have caused real issues in providing a tenant who damaged the property and left without paying 3 months rent. Many attempts made to make contact with this business but they don’t pick up the phone.NegativeResponsiveness, Quality, Professionalism, Value

Nick · 15 June 2021

★★★★★ 1/5

Trustpilot

Awful - they try to hold onto your good faith / holding deposit

TerribleHave kept hold of my "good faith deposit" that I paid when I viewed the property in order to secure it prior to tenancy. They have been making it incredibly hard to get back. Even though I took up the tenancy and paid rent like clockwork for two years. I think they rely on people giving up.Don't give them any holding deposit OR good faith deposit without a written invoice or document prior to you handing money over.Update. After months of going through the Property Ombudsman Entwistle Green Lost! They had to pay me the good faith deposit back. It was proved that they had tried to keep the deposit (through a process of taking the deposit twice - once at viewing and then trying some fancy accounting on the first rent bill).

Bill · 23 March 2022

★★★★★ 5/5

Google

I would like to say how helpful and supportive Alex, Rebecca and all the staff have been. Thanks again for your ongoing support, it’s much appreciated. Kind regards. Mark.👍🏻 …

Mark · 17 November 2023

★★★★★ 1/5

Trustpilot

In breach of the law

Important to bear in mind when trying to use theor services: Residential Estate Agents Code of Conduct Section 9d (cited): By law you cannot make it a condition of passing on offersto the seller that the buyer must use services offered by youor another party. You must not discriminate, or threaten todiscriminate, against a buyer because that person declinesto accept that you will (directly or indirectly) provide relatedservices to them. Discrimination includes but is not limitedto the following:• Failing to tell the seller of an offer to buy the property.• Telling the seller of an offer less quickly than other offersyou have received.• Misrepresenting the nature of the offer or that of rivaloffers.• Giving details of properties for sale first to buyers whohave indicated they are prepared to let you provideservices to them.

Jelena · 21 January 2022

★★★★★ 5/5

Google

I cannot rate Entwistle Green highly enough. Sarah in particular at the Maghull branch is absolutely amazing. She goes above and beyond every time and her local knowledge and expertise has been invaluable. If there was an option for a 6 star review I would give that!PositiveResponsiveness, Quality, Professionalism, Value

Connor · 25 August 2021

★★★★★ 1/5

Trustpilot

Waste of time

Really upset with this company. Arranged a viewing for a property and showed up early. Waited 20 minutes, called many times and had no answer. When we finally got through, we were told the property was no longer available and they were dishonest with us, claiming to have called and left a message (no missed calls, no voicemails).

Emily · 13 January 2024