Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

We recently bought our house through Entwistle Green Sales & Lettings in Maghull, and we honestly couldn’t be happier with the experience. From start to finish, Mia was professional, friendly, and incredibly supportive. Buying a home can be stressful, but Mia made every step feel smooth and straightforward. Mia was always available to answer my questions, no matter how big or small, and would reply within a couple of hours at most along with keeping us updated throughout each stage of the process. Mias communication was excellent, and we always felt reassured that everything was being handled efficiently and with care. What really stood out was how genuinely invested Mia was in helping us secure our forever home, and not just making a sale, she always had our best intentions In mind all throughout the process. We can’t thank Mia enough for her hard work and dedication, she went beyond our expectations to make sure we felt at ease during our whole 8 month buying process.

Ethan · 16 March 2026

★★★★★ 1/5

Trustpilot

Horrific communication

I moved out of the Reliance house property on the 4th of August 2026 and I was very unsatisfied how the Liverpool central team handled my moving out process. There were multiple concerning issues throughout the moving process, mainly an inability of the team to answer the phone or their emails and providing incorrect information to me and my partner during the process, leading to us having more money than expected taken out of our deposit.

Mariella · 22 September 2026

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 5/5

Google

I am so pleased with the service from this team especially Sian , Alex & Caitlin. They went above an beyond whilst I was looking to rent my property out , although we ended up selling it I was super happy with all they done, so accommodating and kind. I will definately use these again for future properties. Entwistle green maghull 👍

Brian · 16 March 2026

★★★★★ 5/5

Google

I had a really positive experience renting through Entwistle Green, Kaitlyn was amazing throughout the whole process. She was so friendly, professional, and always quick to respond to any questions I had. Moving can be stressful, but she kept me updated and helped it all run smoothly I really appreciate everything. Thank you again!

Keira · 16 March 2026

★★★★★ 5/5

Google

I was referred to Entwistle from a friend who is renting many properties by them as I was struggling to find a suitable tenant from an existing Agent. I am over joyed with the service. 10 stars 🌟. Rebecca was my point of contact she was excellent in keeping in touch with me communication was incredible. Found a tenant within 2 weeks. They did a sterling job. Extremely happy from start to finish .

Anupma · 3 September 2025

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 5/5

Google

Thank you so much Sian Crocker, for all your helpful advice and time you gave me when I visited your Maghull office recently. I will certainly be recommending you Sian Crocker to my family and friends. Thank you so much 😊 Shirley Newton

Shirley · 16 March 2026

★★★★★ 5/5

Google

Kaitlyn helped us with our move and she couldn’t have handled it any better. Assisted us right from the start in regards to viewing the property, sending all the documents over and making sure everything was done correctly and smoothly. Thanks Kaitlyn!

Will · 16 February 2026

★★★★★ 5/5

Google

Hi, my name is Kerry Taylor. I have recently moved property with Entwistle Green. I had a good experience with the staff; they were polite and professional, especially Sian, who dealt with me. So thank you so much.

Kerry · 16 March 2026

★★★★★ 5/5

Google

I recently worked with Enwistle Green to find a home to rent as we're relocating to Liverpool, and I couldn't be more impressed with their service. From start to finish, the team was professional, attentive, and genuinely committed to helping me find the perfect home. They took the time to understand my requirements, provided regular updates, and were always available to answer my questions. Their local knowledge and expertise were evident throughout the process, and they went above and beyond to ensure everything went smoothly. What stood out most was their friendly and approachable attitude, Catherine especially went out of her way (standing in the cold with me for an hour lol) to make sure I got the keys on time. She really helped making what could've been be a stressful process feel effortless and enjoyable.

Yenas · 3 December 2024

★★★★★ 5/5

Google

My experience with Entwistle Green Maghull was excellent! The staff there were wonderful , particularly Mia. She was always helpful and sensitive to our situation. We couldn't have asked for more support. Thank you Mia!

Sandra · 16 March 2026

★★★★★ 5/5

Google

I bought my new home from Entwistle green in Maghull. My sales person was called Mia Durkan, who was outstanding. When I mean I couldn't fault this purchase, I mean it! Mia knows her job inside and out and made the whole experience flawless. No stress, no anxiety and kept me informed every step of the way. She is wonderful and an asset to the company. I would recommend Entwistle Green in Maghull Square and Mia Durkan to anyone and I know that they wouldn't be disappointed. Thank you so so much for making my purchase, plain sailing. You are worth your weight in gold and a super star. Deborah

Deborah · 16 March 2026

★★★★★ 5/5

Google

I had a great experience with entwistle and green from start to finish. The girls were absolutely tremendous. They made the process so easy and simple. Sian and Caitlin especially, they where continuously updating me from start to finish with the process and what I needed to do to proceed with my application as quick as possible. Sian knew my circumstances and that I had to find somewhere to move within a few days as my house sale had processed quicker than expected and made sure I was moved in on the day I needed to. I’d definitely recommend using them again

Nicole · 16 March 2026

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Google

Can’t thank Mia enough from Entwistle Green for the quick and efficient transaction of our first property. All her knowledge and help was very appreciated, would definitely recommend!

Maisie · 16 March 2026

★★★★★ 5/5

Google

Sian is very kind , helped me with my property and has fantastic customer service , I would recommend her and also Alex he is great. Thankyou

Salman · 16 March 2026

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 5/5

Google

Kaitlyn was amazing throughout the whole process start to finish. Very professional and so down to earth, made it so easy for me 😄 …

Meda · 16 March 2026

★★★★★ 5/5

Google

Where do I start?! What an amazing journey it has been selling and purchasing through Entwistle Green. My property was on with two other local agents but the staff at Entwistle green secured me a buyer and my onward purchase. From the minute Catherine came out for a valuation it was nothing but professional. Catherine advised marketing strategies and the best price to get my property sold. Georgia, Mia and Sarah were amazing. If I had any questions or queries they were always there to help, nothing was too much trouble. Georgia in particular helped me through the whole selling and buying process. I can’t thank her enough for everything she has done for me the past few months. I used their recommended conveyancers for the sale and purchase to ensure a smooth transaction. The mortgage advisor, Sam, compared the market and secured me the best rate available and made the process as straight forward as possible. I could not recommend Entwistle Green highly enough. Thank you so much to the team!

Jerry · 31 May 2024

★★★★★ 5/5

Google

Highly Recommend Samuel Gifford at Countrywide Mortgage Services! I recently worked with Samuel Gifford at Countrywide Mortgage Services to secure a mortgage for my new home, and I can't recommend him highly enough. Samuel's expertise, professionalism, and dedication made the entire process smooth and stress-free. Here's what truly impressed me about Samuel: * In-depth knowledge: Samuel has a deep understanding of the mortgage market and was able to find the perfect loan option for my specific needs and financial situation. * Exceptional communication: He kept me informed throughout the entire process, clearly explaining every step and promptly answering all my questions. * Proactive approach: Samuel anticipated potential roadblocks and worked diligently to overcome them, ensuring a timely closing. * Positive Demeanor: Samuel is a friendly, easy-going, and very helpful professional. His kindness and professionalism made the process even more enjoyable. Overall, Samuel Gifford's exceptional service made a significant difference in my home buying journey. He is a true asset to Countrywide Mortgage Services, and I highly recommend him to anyone seeking a knowledgeable and trustworthy mortgage consultant. Sincerely, Nonna Salianova

Assemgul · 15 May 2024

★★★★★ 5/5

Google

As a first-time buyer, I found the prospect of buying a house an overwhelming daunting experience. However, from the 1st enquiry with Entwistle Green they put me at ease with their knowledge and experience. They have been incredible, and I can’t praise them enough! All the staff there are so helpful and friendly! After having many viewings with other estate agents, this was the 1st one with Entwistle Green and they certainly surpass the others, nothing is ever too much trouble for them. My initial enquiry was with Sarah who was extremely helpful and advised me to speak to Sam, a mortgage consultant at Countrywide Mortgage Service, to provide support with me being a first-time buyer. I am so happy that I did as he’s been brilliant, goes above and beyond, helped me out with everything I was unsure on, and keeps me updated regularly throughout the process. I advise anyone in a similar boat to use Sam’s expertise as you won’t regret it! Again, a massive thank you to Sam, Sarah, Georgia, Emma and all the team who I have spoken with at Entwistle. You have been amazing in helping the process be so smooth!

Craig · 15 May 2024

★★★★★ 5/5

Google

Kaitlyn is the best in the letting department she is kind and gets the job done. Others in the department not so much

Albraa · 16 March 2026