Entwistle Green Liverpool reviews

★★★★★ 1/5

Trustpilot

I had a very bad experience

I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.

Keaiwen · 7 August 2026

★★★★★ 1/5

Trustpilot

Honest opinion

I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.

Kate · 19 September 2025

★★★★★ 1/5

Trustpilot

Stay well away! They will Gazump You

Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !

Stacey · 26 November 2021

★★★★★ 5/5

Google

being new to the rental/landlord market we were unsure of the various pit falls involved, Tom and his team helped us though some difficult rentals with professional manner and kept us informed throughout. Tom in particular could not have bee more helpful and was quick to resolve any problems arising. Thank for all your help. Karen & Steve

Steve · 16 June 2018

★★★★★ 5/5

Google

Georgia and her team were absolutely amazing! Couldn't fault the service I received. Thanks so much! :)

Gabrielle · 24 May 2024

★★★★★ 1/5

Google

I DO NOT RECOMEND !! I came for an appointment to view the house. Nobody came to show me the place. So I called them, and some guy told me, they are really sorry, but nobody can show me the house right now (they should let me know that before appointment, but they didn't), and he can book another appointment for another day. So i came another day, and guess what? Nobody came! Again! They didn't answered the phone. Incompetent people. I've wasted time and money to get there. They don't even deserve for 1 star

Bart · 15 June 2023

★★★★★ 5/5

Google

Fantastic, friendly and professional service from start to finish. Cameron Hardy was the young gentleman who dealt with us and I must say that we could not have asked for more from an agent. Without doubt 5 star service!!! Highly recommend this company and more to the point Cameron. Huge Thank you.

Julie · 15 June 2020

★★★★★ 5/5

Google

Thank you so much Rebecca Gravner from the Maghull branch. You were a great help in finding tenants for my property. Definitely recommend using Entwistle Green. All the best, Ricardo Santana.

Sophia · 15 June 2023

★★★★★ 5/5

Trustpilot

I 100% recommend Entwistle Green Allerton

A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.

Jeff · 15 May 2021

★★★★★ 5/5

Trustpilot

I was really impressed by…

I was really impressed by professionalism, support and kindness of staff at Widnes/Runcorn office, especially Amy and Oliver. They are there to answer all your queries and go a mile to help in whichever way. I do recommend Widnes office in all aspects of letting and selling issues. Can't thank you both enough. Cheers

Dolly · 7 January 2024

★★★★★ 5/5

Google

We recently rented a property with Tom, from the beginning of our dealings he has been great and helped us secure our perfect property. Since we have moved in there have been a couple of issues which he has dealt with quickly and efficiently for us, would recommend Tom and his team (especially Tom) highly

Georgina · 16 June 2018

★★★★★ 5/5

Trustpilot

Great service and support

Grace was absolutely great from beginning to the end. Personal touch and concern for both buyers and seller made the process much easier. The whole process from setup to launch was well managed. Photo service and marketing helped for a quick sale.

Chris · 21 August 2024

★★★★★ 5/5

Google

Rebecca was amazing to deal with and extremely helpful and knowledgable throughout the process of renting making it very easy. I couldn’t recommend her enough. A credit to the team.

Adam · 15 June 2023

★★★★★ 5/5

Trustpilot

used them before and was helped through…

used them before and was helped through the whole process Mandy boot was supreme to say the least knowing I have good contacts and all will be sorted it a huge help to me

Dave · 27 April 2026

★★★★★ 5/5

Trustpilot

First class service hassle free 5…

First class service hassle free 5 houses soldI would like to thank David Hall Sales Negotiator, and the team from Entwistel Green11 Broadgreen Road, Liverpool, L13 5SDVery professional first class service from start to finish. They helped sell 5 houses, very quick and simple no hassle, It was the luckiest phone call I have ever made as the properties were not easy properties to sell, but they did it no fuss no messing straight forward and took all the stress away from me.I recomend them 10000 % and will always be great full for there help.Thank you once again DavidSue Gibbons

Mrs · 24 February 2021

★★★★★ 5/5

Trustpilot

Telephoned yesterday and spoke with…

Telephoned yesterday and spoke with Gail at Entwistle Green, Allerton. I feel I need to break a habit of a lifetime to recognise outstanding service. I found her to epitomise everything I believe in when delivering exceptional service. To summarise my thoughts: · Diplomatic · emotionally intelligent · highly knowledgeable, able to explain complicated points in a simplistic way and come up with options. Gail is clearly someone who enjoys what she does, as it was very clear that customer service is intrinsic as she's a natural. She has certainly set the bar and should be used as a benchmark for others. Gail has the right attitude - (something that cannot be trained)Entwistle, look after her, as I wouldn’t hesitate to recommend her to others, as she will rise through the ranks of any organisation!In an industry that is constantly bombarded with negativity, it was great to come across a shining example of a true customer champion. Gail is a wonderful ambassador for Entwistle Green and the overall industry. It’s been a pleasure to write an unbiased positive review. Mrs P.

Mrs · 17 February 2021

★★★★★ 5/5

Trustpilot

Entwistle green allerton road

I contacted entwistle green about a property i wanted to view to possibly rent, i was in a position where i had to find somewhere quickly and very close to christmas so with two young children i was understandably extremely stressed, Alex Oshea answered my call and from that moment on the stress began to fall away, Alex was very professional but also caring and empathetic to my situation and did all she could to help me, i truly feel she went above and beyond what most people would do these days, whilst remaining professional and keeping within covid safe guidelines when we met, Alex is a true professional as problem solver and she was a joy to liase with, keeping me informed of all relevant information at every step of the way , thank you so very much Alex i hope you know how much i appreciate all youre hard work many thanks wonderful lady. Excellent at youre job and heart of gold. Thanks so much. Vikki. X

Vikki · 11 February 2021

★★★★★ 5/5

Google

I have both purchased and rented out few properties through entwistle green. Sarah viggars was very helpful and maintained excellent communication during the whole letting process. I would definitely recommend them and would work with them for many other properties. Thanks to Sarah and the team.PositiveProfessionalism

Hari · 15 June 2021

★★★★★ 5/5

Google

Excellent service,a pleasant experience,Especially Georgia and Mia's customer service

Carol · 25 August 2024

★★★★★ 4/5

Trustpilot

Helpful advice and courtesy when dealing with Gail

Not sure if helpful for most, but in my search for a rental flat that would accept pets (yup, still in 2021) Gail Hines was a pleasure to speak to and whilst I didn't have any viewings or secure a property via Entwistles, Gail was able to advise me on a few things that may help with my search, instead of "No, sorry no pets, good bye" that I received from so many others. Thanks again Gail.

Suzanne · 21 July 2021

★★★★★ 5/5

Trustpilot

I needed to move from my current…

I needed to move from my current private rental property & ideally wanted to stay with the same letting agents However when I viewed a property with Gail J hines I decided to go with Entwistle Green Allerton and All the staff in that office are extremely helpful As English is my second language I felt that they allowed extra time to explain things From the very start everything was so efficient and ran smoothly. We were updated daily on the progress of moving out and they couldn’t do enough for us!

Javad · 2 October 2020

★★★★★ 1/5

Trustpilot

Awful customer service

Entwistle Green Allerton made renting for us such a stressful experience. From the beginning there were issues - our agent sent us setup documents for the wrong address, emails were ignored and they generally seemed to have no record or notes for us whenever we spoke. Case in point: I received a call whilst on holiday to come in to sign our tenancy agreement. I explained that we were in Australia(!) and that I had asked repeatedly before leaving if there were ANY documents left I needed to action, which had obviously been ignored, and the reply I got was, "well, we need it signed by 4pm today." The fact we had to pay an admin fee was the biggest joke. We also had issues with a leaking shower which was, again, repeatedly ignored leading to significant damage to the property and a costly repair. Entwistle Green said that they had 'not deemed the issue serious' and as such had ignored it, but didn't notify us or our landlords of their decision - water damage does not fix itself?! This led to months of stress and wasted time chasing for us as the issue was reported to them in September 2019 and it was not repaired until April 2020. At no point did we receive an apology or explanation for how poorly it was handled. Even when we left our rental contract, I couldn't get a straight answer about receiving our deposit back and again had to chase multiple times because my emails were ignored. I wouldn't recommend this branch to anyone.

Claire · 14 September 2020

★★★★★ 5/5

Trustpilot

Property sale/purchase

The process to sell and purchase a property started January 2020 pre-Covid. Laura surveyed the house, I was so impressed as to how prepared she was with all paperwork and documentation she brought with her to the appointment this is what swayed me to go with Entwistle Green, Westhoughton. After the appointment most of my contact was with Tammy who was always there to provide support and advice. Things went quiet for a while with the sale process as a result of Covid and people being furloughed once things started to return to some form of normality Tammy was there every step of the way constantly providing reassurance, I could not fault the services they provided.

Miss · 1 September 2020

★★★★★ 5/5

Google

Rebecca was fantastic from start to finish. Great communication and found a suitable tenant immediately. Will definitely use Entwistle Green again in the future and highly recommend Rebecca

G · 15 June 2023