Trusted Agent profile · Liverpool
★★★★★
526 reviews across 2 platforms
26 Central Square, Liverpool, L31 0AE
Entwistle Green's office in Liverpool, at 26 Central Square, is rated 3.4 out of 5 across 526 reviews on two platforms, including 260 Google reviews rated 4.5.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleI had a wonderful experience dealing with Kaitlyn, she was prompt with communicating and kept me in the loop at all times! Fab experience compared to other estate agents!
Thank you for your kind words! We're thrilled to hear that you had a positive experience with Kaitlyn. We strive to provide top-notch communication and service to all our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Trustpilot5 stars for the agency and Mrs Dora Seimeni in Warrington's Entwistle Green
I arrived in Warrington in January knowing nobody in the city. Searching a flat online did not help a lot. Walking by entwistle green i decided to enter and ask for more info! Luckily Mrs Dora Seimeni was there who was more than helpful. After she showed me some flats in the city, indecided to review one. Dora could not be more helpful really, she explained everything thoroughly and helped me understand how the bills work, how to accommodate etc. being totally new in the country knowing nothing, i m thankful that i found her. Entwistle Green as well was immediately next to me when something needed to be fixed in my flat! 5 stars, can’t recommend enough both the agency and my agent Dora.
1/5
TrustpilotConvicted murderer from a notorious…
Convicted murderer from a notorious Liverpool gang shooter family, drug mule, bully XL breeder, friends of murderer. These are the people the horrid incompetents at Entwistle Green (subsidiary of countrywide) put into my home. I made the mistake of trusting entwistle green allerton with renting and “full management” of my home whilst I was away. The first tenant “passed all referencing checks”. It was a young female. She paid rent late (more than 2 weeks late most times) 90% of the time. She did not pay the last two months rent. I had to evict her through the courts before she left. She caused thousands of pounds of damage. Entwistle had ZERO interest in helping when things were getting difficult, instead delegating all the chasing and court navigation back to me, as well as giving seriously bad and damaging advice when pressed. Turns out this tenant was the girlfriend of a convicted murderer, who when he went to jail, she stopped paying rent. The agent admitted they would come in to pay cash. One of the workers, who’s name is incredibly old fashioned and common admitted “6 months of rent up front” was enough to pass referencing. I was shocked to hear this. The agent and countrywide refused to give me ID or any information at all stating “GDPR”. Countrywide’s dats officer was arrogant and uncaring of my need to take the rogue tenant to court and wilfully obstructive using GDPR as an excuse to hold onto the information I instructed him to obtain. I had to hire a private investigator before starting proceedings. The subsequent tenant brought to my attention later that there were constant police raids at the house and the tenant replaced the front door with a “rock door” as the police broke my door down. None of this was run past me. Entwistle acted like the tenant did me a favour. The subsequent tenant also “passed referencing”. Soon after, she moved her boyfriend in, who never admitted who he was not came on the official documentation. Looked like another mule but I was trapped. When I arrived at the house it was wrecked. The back garden was torn up by the dogs. Boards everywhere. Dog poo everywhere. Everything chewed inside and out. The door handle had been broken off the garage door and the hole taped up. The automatic opening function was destroyed. There was no access. Clearly they were dealing from the garage. Neighbours were afraid and told me he was also a bully XL breeder. Entwistle refused to change the contract to incorporate penalties so I couldn’t recover losses anyway. The manager and her staff were incredibly rude. They told me to put their address on the court documents. Everyone knows that doing that would result in a failed court summons and all associated pain. They never answer their phone. They don’t do anything you ask. They pass you to countrywide their umbrella company, at every opportunity, who defend the tenants. At one point they admitted the had a forwarding address then when I kept asking for it they kept stating GDPR then finally “we don’t have a forwarding address”. Eventually I got so fed up and concerned I sold my home which I’ve had for 10 years. I took a huge loss on that. They of course, claimed ignorance about the calibre of people they were putting in. They met these people. They took the cash. The gangster was infamous. They just didn’t care or at worst, complicit. My formal complaints were met with contempt and incompetence, blaming me for the issues. They gaslighted me trying to say it was my fault. Even though I had £100 a month insurance covering the entire house, entwistle had no interest in using them, instead hounding me to do their job for them. I had to fight with them to do their job. They tried to undersell my property and tell me it was worth less than it was, despite the rental market being strong at the time. I made several formal complaints with more detail and events which I could record here, but this review would end up several more pages long and if you have read this far, you get the idea how bad they are.
5/5
GoogleI am really happy with the service of entwistle green especially Joe Jaison who helped me to find a suitable and secure tenancy. He was always approachable and clarified all the queries in such a simple way. I would like to approach entwistle green in future also. Thank you for the great help.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJust dont waste your time
Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional
5/5
TrustpilotLetting Entwistle Green St.Helens
A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.
5/5
GoogleLovely team, always wanna help.
Thank you so much for your kind words! Our team always strives to go above and beyond to assist our customers. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAwful experience would not use again
Awful experience would not use again. I dealt with Gary Trappe at the Burnley branch. He valued our property for £15,000 more than it was sold for at auction where we had felt pressured to sell. Apart from the initial contact to sign the contract I never heard from him again even though he had been kept in the loop via email communication with the suction company - I am sold. It was particularly misleading and deceptive as we had signed a contract less than a month ago with him and there had been no mention of the valuation price changing and certainly not by that much. Either the valuation price had deliberately been set high to entice us or they hadn’t pushed the sale. We ended up making a loss of £15,000 using them and their auction company. They care about getting their fees paid and they really don’t care to make you the maximum from the sale. To that end they do the bare minimum. I would not use again because they don’t consider your best interest only their own.
1/5
TrustpilotI was selling a property with them and…
I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!! After 9 months and reducing the offer price to below market for a quick sale, they found a buyer. Only for the buyer to pull out 8 weeks after agreeing the purchase of the property, as they had not been reassured and kept in contact with by Sales team at Entwistle. I only found out as l chased up with Entwistle and only then was l informed of the buyers decision! Absolute shambles from start to finish! I would not recommend EG from my own experience.
5/5
GoogleThank you to Rebecca for the amazing service and support from start to finish. Also, a special thanks to Joe for all the advice and help. Rebecca and Joe went above and beyond and if it was up to me the two should get a well deserved promotion. Highly recommend Entwistle Green!
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotEntwistle Green Morecambe is the place to go if you want to get things done in a professional manner and with efficiency.
The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.
5/5
GoogleI have been dealing with Georgia out of the Maghull branch. I cant fault her customer service. She has kept me fully up to date and is always on hand to offer advice and guide me through the process of selling my home and looking for my onward purchase! Thanks Georgia.
Thank you Anna for such wonderful comments about Georgia and our local team! Best Wishes, Scott @ Customer Care.
1/5
TrustpilotAbsolutely shocking company to sell…
Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.
1/5
TrustpilotSaint Anne’s office
If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.
5/5
TrustpilotAbby was brilliant
Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.
5/5
GoogleA brilliant experience from start to finish. Extremely polite and friendly staff who go out of their way to support and accommodate any request or question, from viewings all the way to the moving-in date and beyond. The entire team I dealt with, Millie, Zoe, Rebecca, and Alex, was incredible throughout. They actively suggested properties that suited my requirements and worked hard to make the process as pain-free as possible. I could not recommend them more.
Thank you for your glowing 5* review and recommendation Joshua. Kind regards, Lucy, Customer Relations.
4/5
GoogleWow... I am grateful to the team for their understanding and patience in ensuring that I rent this property. Of notable mention is Millie Burge who was the agent I had most conversation with. Millie ensured that I had the necessary information and documents that were required to secure the property. Quite polite and transparent with the necessary info so I do not make any mistake in my application. Most peeps that have visited my flat have commended that it's neat and spacious.
Hi Akinola, thank you for sharing your positive experience with us. We're delighted to hear that Millie provided you with excellent service and that you're enjoying your new property. Kind regards, Lucy, Customer Relations.
5/5
GoogleMassive thanks to Sam the mortgage advisor who has been brilliant! He provided excellent mortgage advice and has been so helpful throughout the whole process, chasing things when needed and keeping me updated. He is friendly, professional and efficient - thanks again Sam!
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
Google** Fabulous service ** I highly recommend the letting team. They were very responsive when I was searching for an apartment, and within a day they found me one. Special thanks to Alex, Zoe and Rebecca.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently rented a property from Entwistle Green. Service from Zoe was amazing! Kept us up to date with everything over the weeks and was helpful with anything we needed answers too! Highly recommend to anyone!
Thank you for your thoughtful 5* review and recommendation Ben! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotScam avoid at all costs
Entwistle Green Crosby is the worst company I have ever had the displeasure of dealing with. The initial inventory was filled with outright lies and took a very long time to rectify, during our rental the problems we reported for maintenance took very long times to be fixed. The exit inventory check was booked for over a month, we both took time off work to attend it because they can not be trusted, only after we had arrived at the property and waited, past the time that they were supposed to arrive did we get a phone call saying that they were not coming. Again we can not trust them to do the inventory without us present to ensure it is done correctly. So we will loose more work to attend if it is rearranged.Disgusting behaviour and a shameful display of customer service.
5/5
GoogleOur special thanks to the Entwistle Green for finding excellent tenants! Special mention to Rebecca Gravner ,who was particularly helpful, efficient and fast! Will definitely be using this agency again.
sandy chowdhury many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotCorruption at its best with this agent
Corruption at its best. We tried purchasing 5 Plumer Street Liverpool L15. The house was for sale for £75,000 on the website. The repossessed house was sold by the bank. The deal was sealed on Friday by one of the girls. Monday, Kristy said the bank had declined the offer and asked me to increase it. I increased this to £76,000. Georgia rang and said they have accepted the offer. I asked her to send a confirmation email but she did not. The following day I rang in to chase the email and got Kristy again. The woman was so rude and aggressive and sent me this. Now looking back there were a lot of red flags from the start. We waited for 45 minutes outside the house for viewing. The estate agent had gone to the wrong address. I would not recommend anyone buying, selling, or renting from these girls. They are extremely unprofessional. They also appear not really educational sound. Moving forward I will google the estate agent reviews before contacting them. Your reviews are pathetic and if I would have seen this before I would not be contacting you. I will be reporting this to the regulated body as this estate agent should close it doors."Hello Please accept his offer as confirmation that you offer of is not high enough. The company have now accepted another offer. Many Thanks Kirsty RobertsSenior Branch Manager, Countrywide18-20 Allerton Road, LiverpoolL18 1LNDD: 01517342220EmailKirsty RobertsSenior Branch Manager, Countrywide18-20 Allerton Road, LiverpoolL18 1LNDD: 01517342220email- Kirsty.roberts2
1/5
TrustpilotBidding wars
After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business
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