Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

I am trying to buy house in Liverpool. I have contacted a number of Estate agent and found dealing with Entwistle and especially Georgia, very pleasant experience. Staff in Entwistle have been very friendly, approachable and efficient. Staff have been very pleasant and professional. Nothing was too much trouble for them especially Georgia. I certainly will recommend Entwistle.

Ozzy · 20 July 2023

★★★★★ 5/5

Google

Phenomenally quick purchase. Accepted in mid May to completion in mid July. Couldn't be happier. Special shout out to Georgia Kilroy for who nothing was too much trouble; whether it was nudging sellers or arranging extra visits to the house before we completed. Also to Nick Gatti who got me a great deal on my mortgage. Thanks again team!

Niko · 15 June 2023

★★★★★ 1/5

Google

after leaving my one star ive had calls from the maghull branch harrassing me ringing my phone my one star review is very generous after how ive been treated i was a long term tenant 6 plus years with a rogue landlady entwisle were little to no help at all to point of me having the local MP advise me on my situation in 2022 which resulted in sefton council helping me out with the issue to the property in in september 2024 the estate agent called me to tell me i had 2 months to leave as the landlady was selling this was a lie i was lucky enough to find a good home for myself and my daughter ive had endless phonecalls from the estate agents since leaving the property this estate agents should be avoided at all costs

Alex · 26 November 2024

★★★★★ 5/5

Trustpilot

Highly recommend Entwistle Green

I was really impressed with the service and help I received from Entwistle Green Lettings. I was struggling to find a house and Emma Dyson was so helpful and friendly.She made the process so much easier and was always by the phone and returned my calls the same day, I was kept updated with information and felt like she would help as much as she could. I had not received the time and help with any other agent like I did with Entwistle Green. I would highly recommend 👌

Elliemae · 16 February 2024

★★★★★ 4/5

Google

I chose EG Maghull because i was a former employee of Countrywide PLC. From the moment i signed up to sell our home, Mia, Georgia and latterly Sarah were very proffesional, helpful, persistant and patient!....the sale process was longer than we exoected but that was down to the legal team at Countrywide. Would reccomend using EG Maghull

John · 15 June 2023

★★★★★ 5/5

Trustpilot

Me and my partner needed a quick turn…

Me and my partner needed a quick turn round for moving out, and that’s exactly what entwistle provided ! Our Lettings Negotiator, Owen, was so helpful and supportive throughout the process, answering even the smaller questions. We much appreciate the smooth transition and are excited to settle in !! :)

Lex · 14 July 2026

★★★★★ 1/5

Trustpilot

I previously left a good review for…

I previously left a good review for Entwistle Green because we were so happy with how quick and smooth the process initially seemed, but it has since turned into a complete disaster. We paid both the holding deposit and tenancy deposit for a property after being told everything had gone through, that the landlord had agreed, and that we were due to collect the keys on the 29th. They reassured us multiple times that there were no issues, even sending us information to set up our utility accounts. Based on this, we spent hundreds of pounds on furniture, Wi-Fi installation, and other essentials ready for move-in day. Then, the day before we were due to move in, we received a call saying the landlord had not signed the tenancy agreement and had pulled out, meaning the tenancy was never confirmed. This was completely shocking, especially as Entwistle Green had told us everything was approved. To make matters worse, we’ve since discovered that the same property is now listed again with another agent (Adore Property) at the same rental price, which makes us question whether the landlord truly pulled out or whether this was mishandled by Entwistle Green. Although they’ve agreed to refund our money, we have to wait nearly two weeks to get it back, leaving us unable to secure another property and out of pocket for cancellation fees. The entire experience has been incredibly stressful, inconvenient, and disappointing. Would not recommend using Entwistle Green, their lack of communication, internal errors, and failure to handle things professionally have caused us a huge amount of unnecessary hardship.

Liam · 6 November 2025

★★★★★ 5/5

Google

We recently rented through the Entwistle Green in Maghull and the whole process was made easy and stress free. We dealt with Alex who was really helpful. Definitely recommend!!

Shaun · 26 November 2024

★★★★★ 1/5

Trustpilot

Buyers Sellers Beware Scoundrels

If I could rate this Estate Agents minus 10 I would they’re scoundrels. I had 2 viewings on a property I really liked. I put in an offer the day of 2nd viewing for the asking price in cash. I requested I was kept informed of any other offers called them the next day with a query on the property and when I asked had they received any further offers was told yes and it would probably go to sealed and final offer the following week. I called back again 2 days later as hadn’t heard from them was told they would chase the vendor and get back to me by end of day they didn’t. I decided to put my offer in writing to them no reply. 4 days later I walked into their office on Allerton Rd Liverpool and introduced myself as the buyer who had put in the offer and asked for an update only to be told they had accepted the other offer which was higher. I was never given the opportunity to increase my offer never kept informed or given any acknowledgement of my offer. If you want to understand WHY just watch the Panorama documentary on estate agents aired this summer. Entwisle Green are part of the Connellls Group formerly Countrywide they operate on a conditional selling they favour buyers who they can screw with mortgages and conveyancing. Sellers beware you’re not getting the best price for your homes but they’re making lots of money out of your homes on legal packages. To say this is unscrupulous unfair and not operating in the Estate Agents code of practice is an understatement. Avoid at all COSTS. I shall be making a complaint to the property ombudsman.

Diane · 31 October 2025

★★★★★ 5/5

Google

What can I say about entwhistle . Excellent service. So fast. Phonecalls throughout the sale. All mainly from Mia at maghull branch. Absolutely amazing service. Will be telling everyone not to use noone else. Mia made the whole process easy. Thanks so much. Amazing service. Helaine Horrocks Brennan

Helaine · 29 November 2023

★★★★★ 5/5

Google

After managing properties myself for the last 5 years I decided to take a back seat. Entwistle Green were recommended to me by a friend. What a great decision it has been. Tom Lovelady & Philippa Ellison have been extremely professional & a pleasure to deal with. With their fast & efficient letting service my property in Kirkby was tenanted within a week. Would highly recommend them, I don't think I will ever manage a property myself again 😊

Gregory · 16 June 2018

★★★★★ 1/5

Google

Awful service with lettings, problems right from the start not to mention the extortionate letting fees. Signed us up to an electricity supplier we didn't ask for. House was disgusting clearly not been cleaned prior to us moving in. Boiler broke so had no hot water and took over 2 weeks to repair, not due to the plumber who was fine but due to their incompetence in arranging for approval for the repair. Had a plumber contact us 3 days before our gas safety certificate was due for renewal to arrange an appointment, never heard anything for a week then they came to do certificate all fine. Have since received a back dated letter from Entwistle claiming we are uncontactable and it is our fault the certificate is about to run out, the letter was dated prior to the first occasion we were contacted however the envelope was dated after the certificate was out of date (10 days after the letter). I have rented properties for over 10 years an have never had such poor service.

Jenny · 16 June 2017

★★★★★ 5/5

Google

What can I say about entwhistle . Excellent service. So fast. Phonecalls throughout the sale. All mainly from Mia at maghull branch. Absolutely amazing service. Will be telling everyone not to use noone else. Mia made the whole process easy. Thanks so much. Amazing service. Helaine Horrocks Brennan

Molly · 17 November 2023

★★★★★ 5/5

Google

I had a wonderful experience dealing with Kaitlyn, she was prompt with communicating and kept me in the loop at all times! Fab experience compared to other estate agents!

Tom · 2 April 2026

★★★★★ 5/5

Trustpilot

5 stars for the agency and Mrs Dora Seimeni in Warrington's Entwistle Green

I arrived in Warrington in January knowing nobody in the city. Searching a flat online did not help a lot. Walking by entwistle green i decided to enter and ask for more info! Luckily Mrs Dora Seimeni was there who was more than helpful. After she showed me some flats in the city, indecided to review one. Dora could not be more helpful really, she explained everything thoroughly and helped me understand how the bills work, how to accommodate etc. being totally new in the country knowing nothing, i m thankful that i found her. Entwistle Green as well was immediately next to me when something needed to be fixed in my flat! 5 stars, can’t recommend enough both the agency and my agent Dora.

ALEXANDROS · 31 October 2023

★★★★★ 1/5

Trustpilot

Convicted murderer from a notorious…

Convicted murderer from a notorious Liverpool gang shooter family, drug mule, bully XL breeder, friends of murderer. These are the people the horrid incompetents at Entwistle Green (subsidiary of countrywide) put into my home. I made the mistake of trusting entwistle green allerton with renting and “full management” of my home whilst I was away. The first tenant “passed all referencing checks”. It was a young female. She paid rent late (more than 2 weeks late most times) 90% of the time. She did not pay the last two months rent. I had to evict her through the courts before she left. She caused thousands of pounds of damage. Entwistle had ZERO interest in helping when things were getting difficult, instead delegating all the chasing and court navigation back to me, as well as giving seriously bad and damaging advice when pressed. Turns out this tenant was the girlfriend of a convicted murderer, who when he went to jail, she stopped paying rent. The agent admitted they would come in to pay cash. One of the workers, who’s name is incredibly old fashioned and common admitted “6 months of rent up front” was enough to pass referencing. I was shocked to hear this. The agent and countrywide refused to give me ID or any information at all stating “GDPR”. Countrywide’s dats officer was arrogant and uncaring of my need to take the rogue tenant to court and wilfully obstructive using GDPR as an excuse to hold onto the information I instructed him to obtain. I had to hire a private investigator before starting proceedings. The subsequent tenant brought to my attention later that there were constant police raids at the house and the tenant replaced the front door with a “rock door” as the police broke my door down. None of this was run past me. Entwistle acted like the tenant did me a favour. The subsequent tenant also “passed referencing”. Soon after, she moved her boyfriend in, who never admitted who he was not came on the official documentation. Looked like another mule but I was trapped. When I arrived at the house it was wrecked. The back garden was torn up by the dogs. Boards everywhere. Dog poo everywhere. Everything chewed inside and out. The door handle had been broken off the garage door and the hole taped up. The automatic opening function was destroyed. There was no access. Clearly they were dealing from the garage. Neighbours were afraid and told me he was also a bully XL breeder. Entwistle refused to change the contract to incorporate penalties so I couldn’t recover losses anyway. The manager and her staff were incredibly rude. They told me to put their address on the court documents. Everyone knows that doing that would result in a failed court summons and all associated pain. They never answer their phone. They don’t do anything you ask. They pass you to countrywide their umbrella company, at every opportunity, who defend the tenants. At one point they admitted the had a forwarding address then when I kept asking for it they kept stating GDPR then finally “we don’t have a forwarding address”. Eventually I got so fed up and concerned I sold my home which I’ve had for 10 years. I took a huge loss on that. They of course, claimed ignorance about the calibre of people they were putting in. They met these people. They took the cash. The gangster was infamous. They just didn’t care or at worst, complicit. My formal complaints were met with contempt and incompetence, blaming me for the issues. They gaslighted me trying to say it was my fault. Even though I had £100 a month insurance covering the entire house, entwistle had no interest in using them, instead hounding me to do their job for them. I had to fight with them to do their job. They tried to undersell my property and tell me it was worth less than it was, despite the rental market being strong at the time. I made several formal complaints with more detail and events which I could record here, but this review would end up several more pages long and if you have read this far, you get the idea how bad they are.

ElvenLord · 29 October 2023

★★★★★ 5/5

Google

I am really happy with the service of entwistle green especially Joe Jaison who helped me to find a suitable and secure tenancy. He was always approachable and clarified all the queries in such a simple way. I would like to approach entwistle green in future also. Thank you for the great help.

Sneha · 15 June 2023

★★★★★ 1/5

Trustpilot

Just dont waste your time

Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional

Customer · 26 May 2026

★★★★★ 5/5

Trustpilot

Letting Entwistle Green St.Helens

A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.

Carole · 27 January 2026

★★★★★ 1/5

Trustpilot

Awful experience would not use again

Awful experience would not use again. I dealt with Gary Trappe at the Burnley branch. He valued our property for £15,000 more than it was sold for at auction where we had felt pressured to sell. Apart from the initial contact to sign the contract I never heard from him again even though he had been kept in the loop via email communication with the suction company - I am sold. It was particularly misleading and deceptive as we had signed a contract less than a month ago with him and there had been no mention of the valuation price changing and certainly not by that much. Either the valuation price had deliberately been set high to entice us or they hadn’t pushed the sale. We ended up making a loss of £15,000 using them and their auction company. They care about getting their fees paid and they really don’t care to make you the maximum from the sale. To that end they do the bare minimum. I would not use again because they don’t consider your best interest only their own.

Suf · 12 October 2023

★★★★★ 1/5

Trustpilot

I was selling a property with them and…

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!! After 9 months and reducing the offer price to below market for a quick sale, they found a buyer. Only for the buyer to pull out 8 weeks after agreeing the purchase of the property, as they had not been reassured and kept in contact with by Sales team at Entwistle. I only found out as l chased up with Entwistle and only then was l informed of the buyers decision! Absolute shambles from start to finish! I would not recommend EG from my own experience.

Mr · 2 October 2025

★★★★★ 5/5

Google

Thank you to Rebecca for the amazing service and support from start to finish. Also, a special thanks to Joe for all the advice and help. Rebecca and Joe went above and beyond and if it was up to me the two should get a well deserved promotion. Highly recommend Entwistle Green!

Hillaria · 15 June 2023

★★★★★ 5/5

Trustpilot

Entwistle Green Morecambe is the place to go if you want to get things done in a professional manner and with efficiency.

The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.

George · 26 September 2025

★★★★★ 5/5

Google

I have been dealing with Georgia out of the Maghull branch. I cant fault her customer service. She has kept me fully up to date and is always on hand to offer advice and guide me through the process of selling my home and looking for my onward purchase! Thanks Georgia.

Anna · 15 June 2023