Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

I would highly recommend Entwhistle Green to anybody who is looking to rent a property. The service given to us by Jenna was professional, competent, and very friendly, along with the rest of the staff. They paid specific attention to our moving situation, as it was very time sensitive. Jenna and the staff went out of their way to make sure we got what we needed, and kept us up to date, to keep the process moving along smoothly.

James · 15 June 2019

★★★★★ 1/5

Trustpilot

Buyers Sellers Beware Scoundrels

If I could rate this Estate Agents minus 10 I would they’re scoundrels. I had 2 viewings on a property I really liked. I put in an offer the day of 2nd viewing for the asking price in cash. I requested I was kept informed of any other offers called them the next day with a query on the property and when I asked had they received any further offers was told yes and it would probably go to sealed and final offer the following week. I called back again 2 days later as hadn’t heard from them was told they would chase the vendor and get back to me by end of day they didn’t. I decided to put my offer in writing to them no reply. 4 days later I walked into their office on Allerton Rd Liverpool and introduced myself as the buyer who had put in the offer and asked for an update only to be told they had accepted the other offer which was higher. I was never given the opportunity to increase my offer never kept informed or given any acknowledgement of my offer. If you want to understand WHY just watch the Panorama documentary on estate agents aired this summer. Entwisle Green are part of the Connellls Group formerly Countrywide they operate on a conditional selling they favour buyers who they can screw with mortgages and conveyancing. Sellers beware you’re not getting the best price for your homes but they’re making lots of money out of your homes on legal packages. To say this is unscrupulous unfair and not operating in the Estate Agents code of practice is an understatement. Avoid at all COSTS. I shall be making a complaint to the property ombudsman.

Diane · 31 October 2025

★★★★★ 5/5

Google

We had a very nice experience with Entwistle green Crosby in getting a nice house for rent. Everything was so professional, organized and quick. And very special thanks to Sam who was so helpful in dealing with our queries.

Salini · 14 May 2024

★★★★★ 5/5

Google

My experience with Entwistle Green in Crosby, both as a landlord and then as the seller of the property, has been a positive one. Sam and the team were supportive, professional and patient throughout a challenging number of months, especially under government covid restrictions. They provided timely responses and kept me informed of progress. I remained confident their experience and knowledge would get the job done...and they did.PositiveResponsiveness, Professionalism

Paul · 31 August 2021

★★★★★ 5/5

Trustpilot

5 stars for the agency and Mrs Dora Seimeni in Warrington's Entwistle Green

I arrived in Warrington in January knowing nobody in the city. Searching a flat online did not help a lot. Walking by entwistle green i decided to enter and ask for more info! Luckily Mrs Dora Seimeni was there who was more than helpful. After she showed me some flats in the city, indecided to review one. Dora could not be more helpful really, she explained everything thoroughly and helped me understand how the bills work, how to accommodate etc. being totally new in the country knowing nothing, i m thankful that i found her. Entwistle Green as well was immediately next to me when something needed to be fixed in my flat! 5 stars, can’t recommend enough both the agency and my agent Dora.

ALEXANDROS · 31 October 2023

★★★★★ 1/5

Trustpilot

Convicted murderer from a notorious…

Convicted murderer from a notorious Liverpool gang shooter family, drug mule, bully XL breeder, friends of murderer. These are the people the horrid incompetents at Entwistle Green (subsidiary of countrywide) put into my home. I made the mistake of trusting entwistle green allerton with renting and “full management” of my home whilst I was away. The first tenant “passed all referencing checks”. It was a young female. She paid rent late (more than 2 weeks late most times) 90% of the time. She did not pay the last two months rent. I had to evict her through the courts before she left. She caused thousands of pounds of damage. Entwistle had ZERO interest in helping when things were getting difficult, instead delegating all the chasing and court navigation back to me, as well as giving seriously bad and damaging advice when pressed. Turns out this tenant was the girlfriend of a convicted murderer, who when he went to jail, she stopped paying rent. The agent admitted they would come in to pay cash. One of the workers, who’s name is incredibly old fashioned and common admitted “6 months of rent up front” was enough to pass referencing. I was shocked to hear this. The agent and countrywide refused to give me ID or any information at all stating “GDPR”. Countrywide’s dats officer was arrogant and uncaring of my need to take the rogue tenant to court and wilfully obstructive using GDPR as an excuse to hold onto the information I instructed him to obtain. I had to hire a private investigator before starting proceedings. The subsequent tenant brought to my attention later that there were constant police raids at the house and the tenant replaced the front door with a “rock door” as the police broke my door down. None of this was run past me. Entwistle acted like the tenant did me a favour. The subsequent tenant also “passed referencing”. Soon after, she moved her boyfriend in, who never admitted who he was not came on the official documentation. Looked like another mule but I was trapped. When I arrived at the house it was wrecked. The back garden was torn up by the dogs. Boards everywhere. Dog poo everywhere. Everything chewed inside and out. The door handle had been broken off the garage door and the hole taped up. The automatic opening function was destroyed. There was no access. Clearly they were dealing from the garage. Neighbours were afraid and told me he was also a bully XL breeder. Entwistle refused to change the contract to incorporate penalties so I couldn’t recover losses anyway. The manager and her staff were incredibly rude. They told me to put their address on the court documents. Everyone knows that doing that would result in a failed court summons and all associated pain. They never answer their phone. They don’t do anything you ask. They pass you to countrywide their umbrella company, at every opportunity, who defend the tenants. At one point they admitted the had a forwarding address then when I kept asking for it they kept stating GDPR then finally “we don’t have a forwarding address”. Eventually I got so fed up and concerned I sold my home which I’ve had for 10 years. I took a huge loss on that. They of course, claimed ignorance about the calibre of people they were putting in. They met these people. They took the cash. The gangster was infamous. They just didn’t care or at worst, complicit. My formal complaints were met with contempt and incompetence, blaming me for the issues. They gaslighted me trying to say it was my fault. Even though I had £100 a month insurance covering the entire house, entwistle had no interest in using them, instead hounding me to do their job for them. I had to fight with them to do their job. They tried to undersell my property and tell me it was worth less than it was, despite the rental market being strong at the time. I made several formal complaints with more detail and events which I could record here, but this review would end up several more pages long and if you have read this far, you get the idea how bad they are.

ElvenLord · 29 October 2023

★★★★★ 1/5

Trustpilot

Just dont waste your time

Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional

Customer · 26 May 2026

★★★★★ 5/5

Trustpilot

Letting Entwistle Green St.Helens

A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.

Carole · 27 January 2026

★★★★★ 1/5

Trustpilot

Awful experience would not use again

Awful experience would not use again. I dealt with Gary Trappe at the Burnley branch. He valued our property for £15,000 more than it was sold for at auction where we had felt pressured to sell. Apart from the initial contact to sign the contract I never heard from him again even though he had been kept in the loop via email communication with the suction company - I am sold. It was particularly misleading and deceptive as we had signed a contract less than a month ago with him and there had been no mention of the valuation price changing and certainly not by that much. Either the valuation price had deliberately been set high to entice us or they hadn’t pushed the sale. We ended up making a loss of £15,000 using them and their auction company. They care about getting their fees paid and they really don’t care to make you the maximum from the sale. To that end they do the bare minimum. I would not use again because they don’t consider your best interest only their own.

Suf · 12 October 2023

★★★★★ 1/5

Trustpilot

I was selling a property with them and…

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!! After 9 months and reducing the offer price to below market for a quick sale, they found a buyer. Only for the buyer to pull out 8 weeks after agreeing the purchase of the property, as they had not been reassured and kept in contact with by Sales team at Entwistle. I only found out as l chased up with Entwistle and only then was l informed of the buyers decision! Absolute shambles from start to finish! I would not recommend EG from my own experience.

Mr · 2 October 2025

★★★★★ 5/5

Google

Took longer than I’d hoped to sell my property but Anna was absolutely amazing from start to finish. No query too big or too small and always on hand for help and advice. Fantastic service 👍🏼 …

Curlyman83 · 23 May 2024

★★★★★ 5/5

Google

I'd like to thank Louisa and team for their excellent service from start to finish. As a first time buyer, she explained everything clearly, answered with my queries (fast response!) and assisted in gathering all the info I needed. I would definitely recommend anyone to EG if they are looking into property!

Feb · 14 June 2023

★★★★★ 5/5

Trustpilot

Entwistle Green Morecambe is the place to go if you want to get things done in a professional manner and with efficiency.

The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.

George · 26 September 2025

★★★★★ 5/5

Google

I had a very professional experience with Entwistle green. Elise the agent who moved me & my partner into out first home together was very friendly & helpful. Elise told us if we have any problems with the property to get in touch with her straight away & she’ll do her best to sort our problems out. Elise was amazing couldn’t be any happier. Thank you entwistle green.PositiveProfessionalism

Louise · 14 June 2021

★★★★★ 5/5

Google

We had a bit of a horrible experience with our private landlord however Matt Tyler the manager of Entwistle Green Crosby went above and beyond to help us move out and get our deposit back, we were in a really stressful situation and he made it a lot easier for us. We will always be grateful to him for his support. Sarah & ChrisPositiveResponsiveness, Quality, Professionalism

Sarah · 31 August 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking company to sell…

Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.

Lucie · 13 September 2025

★★★★★ 5/5

Google

Top notch service from Entwistle Green in Crosby. Samantha was my point of contact who was always clear and thorough in communications which was key with me being a first time buyer. She kept me in the loop at all times, making sure I didn’t have to do any chasing of what stages we were at. Would highly recommend them, thank you EG and especially Samantha on helping me buy my first home!!

Ed · 15 June 2019

★★★★★ 5/5

Google

The service we recieved from the crosby branch whilst purchasing a property was amazing from start to finish. We can not thank Louisa enough for everything she did, she chased vendors when I asked and would come back to me in as little as an hour with a response and was there for advice throughout the process.PositiveResponsiveness, Professionalism

Laura · 31 August 2022

★★★★★ 5/5

Google

From initial enquiry to sell my late dads house, the Crosby team have been excellent. They kept me posted of all the viewings, the feedback and then when we did get an offer, which was in a few weeks of advertising it, the very friendly and professional team kept me updated throughout the conveyancying process. Thank you to Sam and all her team. Well done.PositiveResponsiveness, Professionalism

Angela · 14 June 2021

★★★★★ 1/5

Trustpilot

Saint Anne’s office

If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.

Christian · 19 March 2026

★★★★★ 5/5

Trustpilot

Abby was brilliant

Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.

Sam · 4 April 2024

★★★★★ 5/5

Google

Absolutely brilliant service. Thanks especially to Samuel Jordan who held our hand all the way and went beyond to help us secure the right property. Thanks Sam you are a star and a real asset to Entwistle Green!

Benji · 14 February 2024

★★★★★ 5/5

Google

Special shout out to Sarah from Entwistle Green who was instrumental in getting my property rented out. She was great at keep me updated on the market conditions, setting my expectations and being diligent in finding a tenant. I would recommend Entwistle Green and would use them again.

Steven · 14 June 2023

★★★★★ 4/5

Google

I had a great experience with Entwistle Green Crosby during my recent move. Louisa Stewart was professional, helpful, and explained all my doubts clearly, especially with the paperwork. They made the whole process smooth and stress-free. Highly recommend their services.

Akshay_v__ · 16 May 2025