Entwistle Green Liverpool reviews

★★★★★ 5/5

Trustpilot

Entwistle Green [Blackpool] - Excellent!!!

I'd like to leave this review to assist other's in their choice of Estate Agent when selling a property.Entwistle Green [Blackpool Branch] are a professional company I would recommend to family and friends.They marketed my property and within a week I had an offer, which I accepted. The staff are approachable, friendly and willing to assist with queries regarding the selling process. Nothing is too much trouble.Unfortunately I experienced solicitor problems which became quite serious. I was stressed, worried and at the end of my tether.Darren Sellwood at the Blackpool branch of Entwistle Green was an absolute life saver. I cannot praise Darren enough....he stepped in and assisted me with the solicitor issues. He went above and beyond to help me and kept me from losing my sanity. At the end of the day, an estate agent's role is to sell your home, not constantly chase solicitors. But Darren took everything in his stride and did just that. Without his help, I'm certain my buyer would have 'cut his losses', withdrawn his offer and moved onto a different property.Yesterday contracts were exchanged to complete on the 19th August!!Darren is approachable, friendly, good-humoured and always willing to help. His customer service is exceptional! He guided me through the selling process and gave sound, sensible advice.I can't thank him enough....he is 'My Hero'I would recommend the Blackpool Branch of Entwistle Green to family and friends with no hesitation whatsoever. Thank-you!!!!!!!

Sharon · 5 August 2022

★★★★★ 5/5

Google

Cannot recommend the team and Entwistle Green Crosby enough. Extremely attentive and thorough. We used Entwistle green as a buyer but would not hesitate to use them to sell our house in the future. With special thanks to Corryn and Louisa who really made this journey seamless and enjoyable.

Jessica · 14 June 2022

★★★★★ 5/5

Google

I have recently purchased a house through Entwistle Green. Louisa Stewart was our point of contact and I cannot thank her enough. The level of communication was excellent. Friends always warned us of the delays and lack of communication when purchasing a house however Louisa always responded to any queries immediately. Thank you again Louisa!

Terrie · 14 June 2021

★★★★★ 5/5

Trustpilot

Great Customer Service

After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!

Sophie · 27 May 2022

★★★★★ 5/5

Google

Thank you so much to the rental team at Entwistle Crosby for helping us move into our new rental. Sarah, Alex and Sam were amazing, always friendly, very professional and extremely helpful. Excellent service. Thank you

Jennifer · 19 July 2023

★★★★★ 5/5

Google

Have been working alongside this branch for a number of years now and they are amazing! Thank you to Louisa and Sarah, your great people who are passionate about what you do

Dea · 18 April 2025

★★★★★ 1/5

Trustpilot

Incompetent in Liverpool city centre branch

Incompetent and useless. Dealt with Nicky (branch manager) and Joseph in the Entwistle Green Liverpool city centre branch.They made numerous mistakes when we moved in including not organising a proper clean of the property and not completing the inventory in a professional way. They left boxes on the floor for the inventory and said they couldn’t move them in case they had needles in. (Seriously!!) this covered an issue with the floor which luckily the landlord was aware of but was not included in the inventory so could have led to a liability for us.This was followed by even worse mistakes when we moved out, when they were too incompetent to ensure the return of our deposit within the time frame required by the tenancy agreement. Mistake after mistake led to delays in releasing our deposit back to us, when the landlord sent us proof he approved it on the day we moved out. Caused potential friction with the landlord by not giving us as tenants the legally required notice for viewings when we were moving out, and tried to blame us for losing a car park fob before finding it minutes later.Avoid using this company - especially the Entwistle Green Liverpool city centre branch on Dale St.

Sean · 28 April 2022

★★★★★ 5/5

Google

Entwistle Green Estate Agents in Crosby. Absolutely amazing especially Sam he got me my forever home with no hassle and he's a really nice man

Nikita · 15 March 2024

★★★★★ 5/5

Google

Louisa and Sam were professional and friendly, thank you 💖 …

Cat · 2 November 2024

★★★★★ 1/5

Trustpilot

I had a very bad experience

I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.

Keaiwen · 7 August 2026

★★★★★ 1/5

Trustpilot

Honest opinion

I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.

Kate · 19 September 2025

★★★★★ 5/5

Google

The service from Matt and Elise was professional, informative and courteous. They really made a stressful situation easy and to be able to contact them when required was fantastic. Matt and Elise were a pleasure to deal with and I would like to extend my thanks for all their help.PositiveResponsiveness, Professionalism

Claire · 14 June 2021

★★★★★ 5/5

Google

We have just put our first property up for rental with Entwistle Green Crosby. They were extremely helpful and informative about the process. The guidance from Matt and his team made the whole process a lot less daunting. Thanks again to the whole rental team for the help and support.PositiveResponsiveness, Professionalism

Michael · 14 June 2021

★★★★★ 1/5

Trustpilot

Stay well away! They will Gazump You

Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !

Stacey · 26 November 2021

★★★★★ 5/5

Google

Corryn and the team at Entwistle Green made the process of selling my house as simple as possible. Once a set of keys had been left with them, photos taken and listed online, they handled all viewings and queries. Couldn’t have been easier!

Steve · 14 June 2022

★★★★★ 5/5

Google

Thank you To Samantha for helping us sell our first home, Sam didn’t just help us sell our first home she also went out of her way and chased things to help us purchase our new home. Always really professional and helpful and nothing was ever to much with my many questions :) Thank you xxx

Shanelle · 15 June 2019

★★★★★ 5/5

Google

I recently purchased a property through the Entwistle Green Crosby office. Throughout the course of the purchase my enquiries were handled professionally and promptly by Hayley (and colleagues). The service didn't waiver even after we had completed - Thanks Hayley would be happy dealing with these guys againPositiveResponsiveness

Geoff · 31 August 2021

★★★★★ 5/5

Google

Had a viewing with Sam and he was so helpful and explained everything and actually listened

Jujhar · 22 January 2026

★★★★★ 1/5

Google

If I could give zero, I would. Contacted them 2 weeks ago to ask for a probate valuation after our mum passed away. We were told they could not do a desktop valuation. It would need to be an appointment at the property. My sister explained that although she was the executor, it would be me attending the appointment as I lived closer, although none of us are local. Appointment initially arranged for last Tuesday, but we were asked to rearrange due to staff sickness. Rearranged for 11am today instead. Reminder text received at 9am to confirm appointment. They then sent a text to my sister asking her to call them regarding the valuation even though they knew it was me attending the appointment so they could have texted or rang me. My sister was at work, so she sent the message on to me. I rang them to be told they have done a desktop valuation as its only for probate. I've taken a day off work and driven for more than an hour after rearranging my life after they cancelled last week's appointment to be told it was all completely unnecessary. I'm incredibly upset that we've been treated this way at a really difficult time for our family. Its safe to say that we won't be using them to sell the property after this. I just hope they treat other grieving families better than us.

Fiona · 14 June 2023

★★★★★ 5/5

Google

Amazing help and assistance from Sam at Entwistle Green Crosby. He made the search for a new property so easy from the start to the moving in date. Thank you Sam.

Alison · 14 June 2023

★★★★★ 5/5

Trustpilot

I 100% recommend Entwistle Green Allerton

A big thankyou to the ladies at Entwistle Green Allerton, especially Gail, Bev and Ellie. We have several properties with various agents but these are by far the best agents we have used. We are renting out a flat in Allerton, it needed some work doing, we had problems getting tenants in. Within 3 weeks of contacting Entwistle Green, they have sorted out all the work at the best cost with little involvement from us, advertised it and got a great tenant in who is paying 6 months in advance. They did it with a smile, professionalism, hard work and they really seem to enjoy their job. We are on a full management agreement and don't expect to spend anywhere near the time or stress we previously had with this property, leaving it in their capable hands. I am now giving Entwistle Green Allerton the management contract for my HMO in Manchester. I fully recommend this team, haven't got a bad word to say about them.

Jeff · 15 May 2021

★★★★★ 5/5

Trustpilot

I was really impressed by…

I was really impressed by professionalism, support and kindness of staff at Widnes/Runcorn office, especially Amy and Oliver. They are there to answer all your queries and go a mile to help in whichever way. I do recommend Widnes office in all aspects of letting and selling issues. Can't thank you both enough. Cheers

Dolly · 7 January 2024

★★★★★ 5/5

Trustpilot

used them before and was helped through…

used them before and was helped through the whole process Mandy boot was supreme to say the least knowing I have good contacts and all will be sorted it a huge help to me

Dave · 27 April 2026

★★★★★ 5/5

Trustpilot

Great service and support

Grace was absolutely great from beginning to the end. Personal touch and concern for both buyers and seller made the process much easier. The whole process from setup to launch was well managed. Photo service and marketing helped for a quick sale.

Chris · 21 August 2024