Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

I used Entwistle Green, Crosby, for the first time renting out my property. Both Sam and Louisa couldn’t have been more helpful and patient. As it was our first time becoming landlords there was a lot of unknown territory and they were alway to answer any questions. I couldn’t recommend them enough.

Naomi · 8 October 2024

★★★★★ 1/5

Google

Having worked with different estate agents within the area regrettable that Entwistle Green were the ones selling the house we wanted to buy. We found them to be unprofessional, difficult to work with and made the process ( which is already stressful) much more difficult. We believe they work in their best interest and not in the interest of either the buyer or the seller.

Sarah · 14 February 2024

★★★★★ 5/5

Google

Louisa at Entwistle Green was fantastic and very professional to deal with renting out my flat. The team did everything really quickly, got the photos done and got the flat advertised, they sorted out lots of viewings within the first couple of days and found a tenant for me at a good rent very quickly, I can’t recommend highly enough.

Alison · 14 May 2024

★★★★★ 5/5

Google

Fantastic service from the guys at Entwistle Green. Matt and Elise were extremely efficient and professional at all times and found a good tenant for my property within days! I would highly recommend the lettings serivce at Entwistle Green, Crosby.PositiveResponsiveness, Quality, Professionalism, Value

Kay · 14 June 2021

★★★★★ 1/5

Trustpilot

Due to the arrival of our new child

Due to the arrival of our new child, the fact that we live Manchester and my wife being diagnosed with cancer, I left the management of my property in Wavertree, Liverpool, in what I assumed were the capable hands of Entwistles, Liverpool Allerton branch. It is only recently with my wife recovery that I've had time to get back on top of things. And what I've uncovered has unravelled into a nightmare.Horrendous mismanagement and possible fraud. In just one case I discovered I'd been charged £500 for repairs that were never carried out. In another case I paid £120 for new mixer tap's that were not installed. When challenged they played dumb were obstructive and unhelpful. Inspection visits were not carried out. New smoke alarms were not installed that I'd requested.I'd lost tenants because they failed to update me with issues. One tenant had contacted the council because repairs to a bathroom toilet arranged by Enwistle were of such a poor quality they had left the toilet a health hazard. I found this out by contacting the tenant myself. My tenant told me she's been complaining to them for months and they claimed I wasn't responding to there requests to authorise new works (Lies). They constantly failed to reply to emails and phone calls, I was charged for services, that I was not subscribing too, despite my phone calls requesting to cancel this and refund me. I could go on.In short horrendous and abysmal service. Avoid, avoid, avoid !!!!

XxxKalixxx · 23 January 2020

★★★★★ 1/5

Trustpilot

Avoid if you can

Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.

Mis · 24 September 2025

★★★★★ 2/5

Trustpilot

Will never reply to you

Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication

Adam · 25 November 2024

★★★★★ 5/5

Google

Louisa from Entwistle Green Crosby was extremely helpful theoughout the process and was quick to support with anything we needed. Would highly recommend buying through them!

Dan · 14 June 2023

★★★★★ 5/5

Google

Great service, found a tenant for us very quickly. Sam and Sarah were extremely helpful throughout the whole process. Would definitely recommend.

Calderstones · 17 September 2023

★★★★★ 5/5

Google

Dealt with Samantha Mason through the process of selling my house , very efficient and professional , kept me up to date from start to finish and got me a sale over the asking price . Amazing service and would highly recommend!

Adam · 14 June 2021

★★★★★ 5/5

Google

I would just like to thank Samantha for all her help in making my move possible she was amazing as were all the staff but Sam kept me up to date and went above and beyond so thank you all so much, from Kathleen Rigby xxx

Kathy · 14 June 2020

★★★★★ 5/5

Google

I dealt with Hayley & Sam at Entwistle Green Crosby. I bought my home within the area and the both of them made this happen. Everything was smooth, fast and efficient so thank you very much for all your help and support from start to finish.

Unknown · 14 June 2020

★★★★★ 5/5

Trustpilot

Very professional letting agents

Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.

Stephen · 31 July 2023

★★★★★ 5/5

Google

Property rented out very quickly as it is based in a good location. Matt and the team did a great job on letting, moving in the tenant and post move in activity. Very approachable and responded quickly to me.PositiveResponsiveness, Quality, Value

Sean · 14 June 2021

★★★★★ 1/5

Trustpilot

Just shocking no service at all.

Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.

Claire · 29 October 2024

★★★★★ 3/5

Trustpilot

Worst Branch Manager Experience

Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.

Natnael · 15 October 2024

★★★★★ 1/5

Trustpilot

Planned viewing gone wrong

Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.

Beatamaria · 14 October 2024

★★★★★ 1/5

Trustpilot

Coutrtwide conveyancing own these guys

My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE

Stuart · 16 June 2018

★★★★★ 1/5

Trustpilot

Would not recommend to my worst enemy

Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.

Etasham · 28 March 2018

★★★★★ 5/5

Google

A suitable tenant was found and My Property was let in double quick time. Everything was handled professionally and Siobhan kept me up to date with the letting procedure every step of the way. I could not fault the service in any way.

Mike · 14 June 2020

★★★★★ 5/5

Google

We have just sold our house with entwistle green and can not recommend this company enough. We went to a few estate agents and Steph who came out to us was by far the most professional and the most knowledgable about other properties in our area. She filled us with great confidence and was keen to help us in anyway possible. Sam was our negotiator and she was fantastic, extremely professional and efficient. Together the girls and all the team at entwistle green made moving a house (a stressful time) that much easier. They were there to support us from start to finish whenever we experienced hiccups and the move manager Adam barber was also supportive and like the rest of the team happy to help you in anyway possible.

Alison · 15 June 2017

★★★★★ 5/5

Google

I recently had a fantastic experience with Entwistle Green Estate Agents in Crosby. The level of professionalism and expertise displayed by their team was truly commendable. From the initial consultation to the final stages of closing the deal, the staff at Entwistle Green were proactive, responsive, and went above and beyond to ensure a smooth and efficient process.

Jolene · 15 March 2024

★★★★★ 5/5

Google

Great Service from the people at Entwistle Green Crosby branch. Tom always kept me in the loop with proceedings and contact was only made when necessary. Would definitely recommend Tom and his team, it was a pleasure to sell through Entwistle Green Thank You

Adam · 15 June 2019

★★★★★ 5/5

Google

I recently had a fantastic experience with Entwistle Green Estate Agents in Crosby. The level of professionalism and expertise displayed by their team was truly commendable. From the initial consultation to the final stages of closing the deal, the staff at Entwistle Green were proactive, responsive, and went above and beyond to ensure a smooth and efficient process.

Jolene · 3 March 2024