Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

The Lettings Team at Entwistle Green are very responsive, and professional. They promptly visited my property, took inventory, assisted in finding trusted traders for minor repairs required as I live miles away. They also diligently found tenants and although I was a bit indecisive about some tenants, the team were very polite and patient with me. I will always recommend them, particularly if you are a landlord who really doesn’t want the hassle of finding and managing tenants. You cannot go wrong by choosing Entwistle Green. I also want to thank Matt and Siobhan for putting up with my numerous demands, you Guys are very professional. Thanks.PositiveResponsiveness, Quality, Professionalism, Value

Lady · 31 August 2021

★★★★★ 5/5

Google

I had a great experience using Entwistle Green Crosby . As a tenant looking to rent a property, I find a lot of letting agents are unresponsive and uninterested in returning calls/emails once they find out you want to rent instead of buy. The exception to this was Elise at Entwistle Green, she was friendly, professional and honest. She told us upfront about some issues with the property and she called me when she said she would. She was helpful if I had any questions and if she didn’t know the answer, she found out the correct information before calling me back. She made the process easy and it was the least stressful time I’ve had when looking to rent a property. Thanks to Elise, Matt and the rest of the team at Entwistle Green.PositiveResponsiveness, Quality, Professionalism

Vicky · 31 August 2021

★★★★★ 5/5

Trustpilot

5* Service and Support

I’ve had my property let through the Lettings Team at Entwistle Green in Blackburn for almost 5 years. Sherry, Tracy & Donna have been brilliant - they answer calls and emails promptly and they have always given honest feedback on my property and any updates required. Any issues have been quickly addressed and resolved - and what is an added bonus is they’re really a great team to deal with.

Thomas · 9 April 2026

★★★★★ 5/5

Google

We recently bought and sold our properties with Entwistlegreen. From the valuation of our property to finding our new home we experienced a truly professional service. They showed people around our property and helped with all the offers that were made. Louisa was our main contact with all negotiations she never failed to answer an email or a message left in the office. A big thank you to all the staff. Clive and Margaret.

Margaret · 14 June 2022

★★★★★ 5/5

Trustpilot

So refreshing to deal with enthusiastic…

So refreshing to deal with enthusiastic knowledgeable staff. Rachael was fantastic on the phone and left a great first impression. Poppy came to do the valuation and was really took time to discuss everything and again had the knowledge and was prepared fully. They put themselves out for viewings etc where others estate agents make little effort to accommodate a date a time you need. I will 100% be using these girls. Brilliant 👏

Brian · 9 August 2024

★★★★★ 5/5

Google

I have recently purchased a property through entwistle green and they made the process extremely easy and stress free. In particular Joshua Daley who was very helpful and knowledgeable which made us as first time buyers feel informed and comfortable throughout the process. They ensured we were made well aware of developments throughout and responded to calls/emails almost instantly. Also a big thank you to Hayley who also helped the process go as smooth as possible. Definitely Recommend.

Joe · 14 June 2021

★★★★★ 2/5

Google

Would never use them again. Very nice people and all over you like a rash promising you the world at the outset. Rubbish as agents in general. They overpriced the house I was selling by 25% despite them being on a fixed fee and me saying I wanted a quick sale. Viewings kept being booked but the buyer wouldn't turn up. Lost a sale because the buyer disappeared. Almost the minute the sale was agreed they stopped communicating and left it to the conveyancers. Assumptions were made that viewings could happen whenever.

Helen · 14 June 2020

★★★★★ 5/5

Google

I have recently secured a property to rent with Entwistle Green and couldn’t be happier with the service. I dealt with Louisa from start to finish and she was so friendly and helpful. Thank you so much

Ann · 22 September 2024

★★★★★ 5/5

Trustpilot

Highly recommend Entwistle Green

I was really impressed with the service and help I received from Entwistle Green Lettings. I was struggling to find a house and Emma Dyson was so helpful and friendly.She made the process so much easier and was always by the phone and returned my calls the same day, I was kept updated with information and felt like she would help as much as she could. I had not received the time and help with any other agent like I did with Entwistle Green. I would highly recommend 👌

Elliemae · 16 February 2024

★★★★★ 5/5

Google

Was looking for my first house to rent with Entwistle Green Crosby. Everything was professional, quick & very organised. Very special thanks to Louise & Sam were very helpful dealing with any queries and made sure to keep me updated along the way!

Michael · 16 May 2024

★★★★★ 5/5

Google

Just bought our family Dream home and Louisa Stewart was the most responsive and best estate agent I have come across, always on top of everything even through our lengthy delayed chain process, she stuck around and was always there. Couldn't be more happier with the service and recommend enough! If I could I'd give 10 stars!

Irena · 14 June 2023

★★★★★ 5/5

Trustpilot

Me and my partner needed a quick turn…

Me and my partner needed a quick turn round for moving out, and that’s exactly what entwistle provided ! Our Lettings Negotiator, Owen, was so helpful and supportive throughout the process, answering even the smaller questions. We much appreciate the smooth transition and are excited to settle in !! :)

Lex · 14 July 2026

★★★★★ 5/5

Google

Thank you to Samantha Mason ! We are finally in our beautiful first home. Mine and my partners experience at buying a home was extremely stressful due to a number of factors. That said without the professionalism and efficiency with which Sam dealt with our emails and calls I doubt we would be here today enjoying it. Sam and the team were always Happy to help and communicated with us every step of the way. A professional service and a very happy pair of first time buyers ! Thank you !

Susan · 15 June 2019

★★★★★ 5/5

Google

Alex Reynders has been fabulous , professional and a joy to deal with finding me a tenant for my Property . She always responds quickly and i would have no hesitation in recommending her to other Landlords. The branch in general is very well run , Sam has always been very helpful to me in the past and they really do stand out for providing a really good service in the area. Well done girls ! keep up the good work and speak to you again when a need a new tenant for either properties.

Vicky · 15 June 2019

★★★★★ 5/5

Google

I would highly recommend Samantha and her team, Alex and Jenna (Crosby team). They are very professional, friendly and knowledgable. I am actually short of words to express how brilliant they they were from the moment I expressed interest in one of their properties up to securing the tenancy agreement. I was very pleased with the service I received. The kind hospitality we received from the landlord was the icing on the cake. Many thanks and we will always be grateful for your help through out the process. SN & family

Sikhanyisiwe · 15 June 2019

★★★★★ 5/5

Google

My experience renting a property through Entwistle Green from initial contact to final completion was exceptional. Initially Sam, but mainly Louisa, could not have been more accommodating and helpful. Louisa in particular went out of her way to make sure that the paperwork and access to the property, including two visits, was always done in a timely fashion and was beyond my expectations. My queries were promptly answered either via phone call or email and I found them to be superb from day one. Would recommend without hesitation.

K · 26 October 2024

★★★★★ 5/5

Google

I would highly recommend Entwhistle Green to anybody who is looking to rent a property. The service given to us by Jenna was professional, competent, and very friendly, along with the rest of the staff. They paid specific attention to our moving situation, as it was very time sensitive. Jenna and the staff went out of their way to make sure we got what we needed, and kept us up to date, to keep the process moving along smoothly.

James · 15 June 2019

★★★★★ 1/5

Trustpilot

Buyers Sellers Beware Scoundrels

If I could rate this Estate Agents minus 10 I would they’re scoundrels. I had 2 viewings on a property I really liked. I put in an offer the day of 2nd viewing for the asking price in cash. I requested I was kept informed of any other offers called them the next day with a query on the property and when I asked had they received any further offers was told yes and it would probably go to sealed and final offer the following week. I called back again 2 days later as hadn’t heard from them was told they would chase the vendor and get back to me by end of day they didn’t. I decided to put my offer in writing to them no reply. 4 days later I walked into their office on Allerton Rd Liverpool and introduced myself as the buyer who had put in the offer and asked for an update only to be told they had accepted the other offer which was higher. I was never given the opportunity to increase my offer never kept informed or given any acknowledgement of my offer. If you want to understand WHY just watch the Panorama documentary on estate agents aired this summer. Entwisle Green are part of the Connellls Group formerly Countrywide they operate on a conditional selling they favour buyers who they can screw with mortgages and conveyancing. Sellers beware you’re not getting the best price for your homes but they’re making lots of money out of your homes on legal packages. To say this is unscrupulous unfair and not operating in the Estate Agents code of practice is an understatement. Avoid at all COSTS. I shall be making a complaint to the property ombudsman.

Diane · 31 October 2025

★★★★★ 5/5

Google

We had a very nice experience with Entwistle green Crosby in getting a nice house for rent. Everything was so professional, organized and quick. And very special thanks to Sam who was so helpful in dealing with our queries.

Salini · 14 May 2024

★★★★★ 5/5

Google

My experience with Entwistle Green in Crosby, both as a landlord and then as the seller of the property, has been a positive one. Sam and the team were supportive, professional and patient throughout a challenging number of months, especially under government covid restrictions. They provided timely responses and kept me informed of progress. I remained confident their experience and knowledge would get the job done...and they did.PositiveResponsiveness, Professionalism

Paul · 31 August 2021

★★★★★ 5/5

Trustpilot

5 stars for the agency and Mrs Dora Seimeni in Warrington's Entwistle Green

I arrived in Warrington in January knowing nobody in the city. Searching a flat online did not help a lot. Walking by entwistle green i decided to enter and ask for more info! Luckily Mrs Dora Seimeni was there who was more than helpful. After she showed me some flats in the city, indecided to review one. Dora could not be more helpful really, she explained everything thoroughly and helped me understand how the bills work, how to accommodate etc. being totally new in the country knowing nothing, i m thankful that i found her. Entwistle Green as well was immediately next to me when something needed to be fixed in my flat! 5 stars, can’t recommend enough both the agency and my agent Dora.

ALEXANDROS · 31 October 2023

★★★★★ 1/5

Trustpilot

Convicted murderer from a notorious…

Convicted murderer from a notorious Liverpool gang shooter family, drug mule, bully XL breeder, friends of murderer. These are the people the horrid incompetents at Entwistle Green (subsidiary of countrywide) put into my home. I made the mistake of trusting entwistle green allerton with renting and “full management” of my home whilst I was away. The first tenant “passed all referencing checks”. It was a young female. She paid rent late (more than 2 weeks late most times) 90% of the time. She did not pay the last two months rent. I had to evict her through the courts before she left. She caused thousands of pounds of damage. Entwistle had ZERO interest in helping when things were getting difficult, instead delegating all the chasing and court navigation back to me, as well as giving seriously bad and damaging advice when pressed. Turns out this tenant was the girlfriend of a convicted murderer, who when he went to jail, she stopped paying rent. The agent admitted they would come in to pay cash. One of the workers, who’s name is incredibly old fashioned and common admitted “6 months of rent up front” was enough to pass referencing. I was shocked to hear this. The agent and countrywide refused to give me ID or any information at all stating “GDPR”. Countrywide’s dats officer was arrogant and uncaring of my need to take the rogue tenant to court and wilfully obstructive using GDPR as an excuse to hold onto the information I instructed him to obtain. I had to hire a private investigator before starting proceedings. The subsequent tenant brought to my attention later that there were constant police raids at the house and the tenant replaced the front door with a “rock door” as the police broke my door down. None of this was run past me. Entwistle acted like the tenant did me a favour. The subsequent tenant also “passed referencing”. Soon after, she moved her boyfriend in, who never admitted who he was not came on the official documentation. Looked like another mule but I was trapped. When I arrived at the house it was wrecked. The back garden was torn up by the dogs. Boards everywhere. Dog poo everywhere. Everything chewed inside and out. The door handle had been broken off the garage door and the hole taped up. The automatic opening function was destroyed. There was no access. Clearly they were dealing from the garage. Neighbours were afraid and told me he was also a bully XL breeder. Entwistle refused to change the contract to incorporate penalties so I couldn’t recover losses anyway. The manager and her staff were incredibly rude. They told me to put their address on the court documents. Everyone knows that doing that would result in a failed court summons and all associated pain. They never answer their phone. They don’t do anything you ask. They pass you to countrywide their umbrella company, at every opportunity, who defend the tenants. At one point they admitted the had a forwarding address then when I kept asking for it they kept stating GDPR then finally “we don’t have a forwarding address”. Eventually I got so fed up and concerned I sold my home which I’ve had for 10 years. I took a huge loss on that. They of course, claimed ignorance about the calibre of people they were putting in. They met these people. They took the cash. The gangster was infamous. They just didn’t care or at worst, complicit. My formal complaints were met with contempt and incompetence, blaming me for the issues. They gaslighted me trying to say it was my fault. Even though I had £100 a month insurance covering the entire house, entwistle had no interest in using them, instead hounding me to do their job for them. I had to fight with them to do their job. They tried to undersell my property and tell me it was worth less than it was, despite the rental market being strong at the time. I made several formal complaints with more detail and events which I could record here, but this review would end up several more pages long and if you have read this far, you get the idea how bad they are.

ElvenLord · 29 October 2023

★★★★★ 1/5

Trustpilot

Just dont waste your time

Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional

Customer · 26 May 2026

★★★★★ 5/5

Trustpilot

Letting Entwistle Green St.Helens

A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.

Carole · 27 January 2026