Entwistle Green Liverpool reviews

★★★★★ 1/5

Trustpilot

I previously left a good review for…

I previously left a good review for Entwistle Green because we were so happy with how quick and smooth the process initially seemed, but it has since turned into a complete disaster. We paid both the holding deposit and tenancy deposit for a property after being told everything had gone through, that the landlord had agreed, and that we were due to collect the keys on the 29th. They reassured us multiple times that there were no issues, even sending us information to set up our utility accounts. Based on this, we spent hundreds of pounds on furniture, Wi-Fi installation, and other essentials ready for move-in day. Then, the day before we were due to move in, we received a call saying the landlord had not signed the tenancy agreement and had pulled out, meaning the tenancy was never confirmed. This was completely shocking, especially as Entwistle Green had told us everything was approved. To make matters worse, we’ve since discovered that the same property is now listed again with another agent (Adore Property) at the same rental price, which makes us question whether the landlord truly pulled out or whether this was mishandled by Entwistle Green. Although they’ve agreed to refund our money, we have to wait nearly two weeks to get it back, leaving us unable to secure another property and out of pocket for cancellation fees. The entire experience has been incredibly stressful, inconvenient, and disappointing. Would not recommend using Entwistle Green, their lack of communication, internal errors, and failure to handle things professionally have caused us a huge amount of unnecessary hardship.

Liam · 6 November 2025

★★★★★ 5/5

Google

Recently I graduated and was looking to find my first place to live. It was very daunting as I had heard people can get messed about. Ross really took his time to listen to me and my worries and then reassure me that he was there to help me every step of the way. He kept true to his word and was available to contact whenever I needed. It was a personable experience which made me feel like I was being supported by a friend, he even told me about his cat Emilio. Could not recommend him enough

Sarah · 17 October 2024

★★★★★ 1/5

Trustpilot

Buyers Sellers Beware Scoundrels

If I could rate this Estate Agents minus 10 I would they’re scoundrels. I had 2 viewings on a property I really liked. I put in an offer the day of 2nd viewing for the asking price in cash. I requested I was kept informed of any other offers called them the next day with a query on the property and when I asked had they received any further offers was told yes and it would probably go to sealed and final offer the following week. I called back again 2 days later as hadn’t heard from them was told they would chase the vendor and get back to me by end of day they didn’t. I decided to put my offer in writing to them no reply. 4 days later I walked into their office on Allerton Rd Liverpool and introduced myself as the buyer who had put in the offer and asked for an update only to be told they had accepted the other offer which was higher. I was never given the opportunity to increase my offer never kept informed or given any acknowledgement of my offer. If you want to understand WHY just watch the Panorama documentary on estate agents aired this summer. Entwisle Green are part of the Connellls Group formerly Countrywide they operate on a conditional selling they favour buyers who they can screw with mortgages and conveyancing. Sellers beware you’re not getting the best price for your homes but they’re making lots of money out of your homes on legal packages. To say this is unscrupulous unfair and not operating in the Estate Agents code of practice is an understatement. Avoid at all COSTS. I shall be making a complaint to the property ombudsman.

Diane · 31 October 2025

★★★★★ 1/5

Google

Initially, as we moved into our new rented accommodation In L18 allerton, their service was great. Suddenly things started to become confusing to say the least as i was banded between Entwistle Green (Allerton branch) and Countrywide whenever i raised various issues. I would constantly be put through to what appeared to be a foreign call centre (when told to contact Countrywide) and they were very hard to deal with, and didn't leave crucial notes on their systems (sadly i found this out at the end of my tenancy when it was too late.) We left the property in good condition but struggled to get our deposit back. When we questioned this, we were informed that our payments had been made slightly late on a few occasions. I struggled to understand this as when i made the payments to Coutrywide (foreign call centre staff) they never appeared to have any problems with the payments being 1 to 2 days late (if ever late) After multiple phone calls and lodging a complaint i managed to get most of the deposit back. The branch manager (Terry) insisted on holding on to some of the deposit even though i'd explained i wasn't made aware on any issues regarding payments. The worst part of this whole scenario was the manner in which Terry handles the situation and spoke to me. He was extremely unprofessional and very aggressive. I'm unsure whether or not he is still employed there or not. I wouldn't recommend using them at all UNLESS he no longer works there, as all the other members of staff seemed very polite and friendly. Some of the names of these polite staff spring to mind (Beverley and Tracey i think - a polite girl with a very strong Irish accent.) This is my honest review. I don't normally post reviews at all generally, but my experience with the branch manager has pushed me in to doing so. Their Allerton branch would be a much better place without him there. Its shocking to think that clients pay good money to them andare then dealt with like the way i was and the way other reviews reveal. Message to Entwistle Green: Before you respond by saying your sorry about my experiences, or my name doesnt appear on your records i would like to say: "There is nothing that you can say to fix what went wrong, other than the fact that he no longer works for your organisation." Potential clients - YOU HAVE BEEN WARNED !

A · 15 June 2016

★★★★★ 5/5

Trustpilot

5 stars for the agency and Mrs Dora Seimeni in Warrington's Entwistle Green

I arrived in Warrington in January knowing nobody in the city. Searching a flat online did not help a lot. Walking by entwistle green i decided to enter and ask for more info! Luckily Mrs Dora Seimeni was there who was more than helpful. After she showed me some flats in the city, indecided to review one. Dora could not be more helpful really, she explained everything thoroughly and helped me understand how the bills work, how to accommodate etc. being totally new in the country knowing nothing, i m thankful that i found her. Entwistle Green as well was immediately next to me when something needed to be fixed in my flat! 5 stars, can’t recommend enough both the agency and my agent Dora.

ALEXANDROS · 31 October 2023

★★★★★ 1/5

Trustpilot

Convicted murderer from a notorious…

Convicted murderer from a notorious Liverpool gang shooter family, drug mule, bully XL breeder, friends of murderer. These are the people the horrid incompetents at Entwistle Green (subsidiary of countrywide) put into my home. I made the mistake of trusting entwistle green allerton with renting and “full management” of my home whilst I was away. The first tenant “passed all referencing checks”. It was a young female. She paid rent late (more than 2 weeks late most times) 90% of the time. She did not pay the last two months rent. I had to evict her through the courts before she left. She caused thousands of pounds of damage. Entwistle had ZERO interest in helping when things were getting difficult, instead delegating all the chasing and court navigation back to me, as well as giving seriously bad and damaging advice when pressed. Turns out this tenant was the girlfriend of a convicted murderer, who when he went to jail, she stopped paying rent. The agent admitted they would come in to pay cash. One of the workers, who’s name is incredibly old fashioned and common admitted “6 months of rent up front” was enough to pass referencing. I was shocked to hear this. The agent and countrywide refused to give me ID or any information at all stating “GDPR”. Countrywide’s dats officer was arrogant and uncaring of my need to take the rogue tenant to court and wilfully obstructive using GDPR as an excuse to hold onto the information I instructed him to obtain. I had to hire a private investigator before starting proceedings. The subsequent tenant brought to my attention later that there were constant police raids at the house and the tenant replaced the front door with a “rock door” as the police broke my door down. None of this was run past me. Entwistle acted like the tenant did me a favour. The subsequent tenant also “passed referencing”. Soon after, she moved her boyfriend in, who never admitted who he was not came on the official documentation. Looked like another mule but I was trapped. When I arrived at the house it was wrecked. The back garden was torn up by the dogs. Boards everywhere. Dog poo everywhere. Everything chewed inside and out. The door handle had been broken off the garage door and the hole taped up. The automatic opening function was destroyed. There was no access. Clearly they were dealing from the garage. Neighbours were afraid and told me he was also a bully XL breeder. Entwistle refused to change the contract to incorporate penalties so I couldn’t recover losses anyway. The manager and her staff were incredibly rude. They told me to put their address on the court documents. Everyone knows that doing that would result in a failed court summons and all associated pain. They never answer their phone. They don’t do anything you ask. They pass you to countrywide their umbrella company, at every opportunity, who defend the tenants. At one point they admitted the had a forwarding address then when I kept asking for it they kept stating GDPR then finally “we don’t have a forwarding address”. Eventually I got so fed up and concerned I sold my home which I’ve had for 10 years. I took a huge loss on that. They of course, claimed ignorance about the calibre of people they were putting in. They met these people. They took the cash. The gangster was infamous. They just didn’t care or at worst, complicit. My formal complaints were met with contempt and incompetence, blaming me for the issues. They gaslighted me trying to say it was my fault. Even though I had £100 a month insurance covering the entire house, entwistle had no interest in using them, instead hounding me to do their job for them. I had to fight with them to do their job. They tried to undersell my property and tell me it was worth less than it was, despite the rental market being strong at the time. I made several formal complaints with more detail and events which I could record here, but this review would end up several more pages long and if you have read this far, you get the idea how bad they are.

ElvenLord · 29 October 2023

★★★★★ 5/5

Google

Thank you to Ross Scholes who I recently had a viewing with for one of the properties. He was very friendly and helpful for questions about both the house and the local area. Positive experience all round!

Rhys · 12 June 2024

★★★★★ 1/5

Trustpilot

Just dont waste your time

Me and my wife traveled over an hour to view a house, when we arrived the agent lied and said he had sent her a voicemail stating that he had not recieved keys and that the viewing was off, nobody called her phone and they couldnt care less about their customers.. extremely unprofessional

Customer · 26 May 2026

★★★★★ 5/5

Trustpilot

Letting Entwistle Green St.Helens

A huge thank you to both Karen and Sam at Entwistle Green - St. Helens for finding me a perfect tenant within days of marketing my property. As a first-time landlord, I was nervous about the process, but they guided me through every step, from valuation and photography to completing all necessary documentation. Their local market knowledge and thorough tenant screening gave me complete peace of mind. Highly recommend.

Carole · 27 January 2026

★★★★★ 5/5

Google

This was my 2nd time using this agent and the service is excellent. Olivia kept me informed regularly by email and texts. She went out of her way to help as I do not live in Liverpool. She liaised with my trades ref key collections and documents required. Will use again when required

Anthony · 14 June 2023

★★★★★ 5/5

Google

This is my first time renting through Entwistle Green, and I have been working with Bev Bramill. Bev is really helpful and informative and a very nice person. I have also met with Olivia who facilitated the viewing of the property and she was helpful also. I have had a very smooth and positive experience with Entwistle Green and would recommend them wholeheartedly.

Karen · 14 June 2022

★★★★★ 1/5

Trustpilot

Awful experience would not use again

Awful experience would not use again. I dealt with Gary Trappe at the Burnley branch. He valued our property for £15,000 more than it was sold for at auction where we had felt pressured to sell. Apart from the initial contact to sign the contract I never heard from him again even though he had been kept in the loop via email communication with the suction company - I am sold. It was particularly misleading and deceptive as we had signed a contract less than a month ago with him and there had been no mention of the valuation price changing and certainly not by that much. Either the valuation price had deliberately been set high to entice us or they hadn’t pushed the sale. We ended up making a loss of £15,000 using them and their auction company. They care about getting their fees paid and they really don’t care to make you the maximum from the sale. To that end they do the bare minimum. I would not use again because they don’t consider your best interest only their own.

Suf · 12 October 2023

★★★★★ 1/5

Trustpilot

I was selling a property with them and…

I was selling a property with them and from the first viewings experience and either poor or clear lack of feedback, l had doubts this was not going to work well. They did not turn up for viewings and the potential buyers had to be escorted by the then tenant?!! After 9 months and reducing the offer price to below market for a quick sale, they found a buyer. Only for the buyer to pull out 8 weeks after agreeing the purchase of the property, as they had not been reassured and kept in contact with by Sales team at Entwistle. I only found out as l chased up with Entwistle and only then was l informed of the buyers decision! Absolute shambles from start to finish! I would not recommend EG from my own experience.

Mr · 2 October 2025

★★★★★ 5/5

Google

Had a great experience throughout the whole ordeal & they really made sure all our questions & worries were put to rest. Would highly recommend as the customer service was 10/10. Would definitely go with again.

Daryl · 16 January 2026

★★★★★ 5/5

Trustpilot

Entwistle Green Morecambe is the place to go if you want to get things done in a professional manner and with efficiency.

The services provided by the staff at Entwistle Green in Morecambe are outstanding and exceptional. I am very delighted and happy about my experience. Staff members work as a team and are very experienced, honest, respectful and effective and just great at what they do. I cannot thank them enough for their service and help. Shaun, Emma, Janice,Emilia,Bryn and Cerys are fantastic. I will always be grateful for their help and support and I can honestly say it was one of the most memorable experiences of my life. I have a house and I finally achieved one of my life goals. I thank them for it because they deserve it.

George · 26 September 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Entwistle Green Sales and Letting Agents while searching for a house to relocate to Liverpool from Cambridge, and I couldn't be happier with the experience. From the moment I contacted them, their professionalism and dedication were evident. Communication was seamless throughout the process. They kept me updated at every stage, answered all my questions promptly, and made the entire experience stress-free. Their attention to detail and commitment to excellent customer service truly set them apart. I wholeheartedly recommend Entwistle Green Sales and Letting Agents to anyone looking for a new home. Their expertise, efficiency, and genuine care for their clients make them the best choice for anyone relocating to Liverpool or seeking property in the area. Thank you, Entwistle Green Sales and Letting Agents, for making my move to Liverpool such a positive experience!

Thomas · 26 July 2024

★★★★★ 5/5

Google

Exceptional customer service, Ross, Beverley & Sheila helped , advised and supported me & my family into a lovely rental in a nice area as it can be difficult to secure one having two cockerpoos, They went above and beyond and guided us right through the process keeping us informed throughout, they listen and understand your needs especially as I had never rented before . I would highly recommend Entwistle Green who get back to you right away as time was of the essence for us. Thank you so much ☺️

Paula · 26 July 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking company to sell…

Absolutely shocking company to sell your house with, never keep you in the loop about your house and you have to constantly ring them for updates, tell you there’s nothing they can do to help boost your homes selling, and charged over £5,000 to sell the house as they don’t let you come out the contract as they put in the clause if you cancel and the house sells within 12 weeks they will still charge the £5,400 fee, disgusting company.

Lucie · 13 September 2025

★★★★★ 5/5

Google

Amazing service from the team, especially Hana who worked none stop to get paperwork sorted for me. I can’t thank her enough. A real credit to Entwistle Green

Asad · 26 September 2024

★★★★★ 5/5

Google

I've had a great start up with Entwistle Green. I cannot thank Nicole enough for all of her efforts in making the move in process quick, stress free and easy! I'm looking forward with working with these lot again in the future. Thank you very much Nicole & Team. Charlie

Charlie · 14 June 2023

★★★★★ 1/5

Trustpilot

Saint Anne’s office

If i could give minus 1 star i would, especially for the business in saint Anne’s, very prejudiced and judgy, i am a wealthy man and when inquiring about a property to rent to the snotty woman in charge of rental properties she immediately told me all properties are not available, such a horrible character trait to have.

Christian · 19 March 2026

★★★★★ 5/5

Google

We have had a great experience with Joe from Enwistle Green sales He is a really helpful agent trying and understanding the situation for his costumers so far I have never seen a helpful agent like him he is one of the best

Raul · 16 October 2025

★★★★★ 1/5

Google

Absolute timewasters. Got mocked and talked to like a baby over the phone by one of your agents just because of my foreign accent. They book 15+ groups of people on one time slot and don't tell anyone it's a group viewing, making it impossible for people to properly view the place. Avoid avoid avoid!!

Han · 11 June 2025

★★★★★ 5/5

Trustpilot

Abby was brilliant

Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.

Sam · 4 April 2024