Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
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5/5
GoogleI have to share my experience with the Letting Team!!!! I cannot thank Bev enough for her support, empathy and organisation. You made a stressful time in my life so much easier and iβm eternally grateful. Keep up the amazing work both you and your team! Youβre a credit to your organisation.
Lyn Β· 26 July 2024
Agent replied Β· 25 August 2024
Thank you for your thoughtful 5* review Lyndsey! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleHi thanks to Sheila and Olivia who did a great job letting two flats for me within a month of them coming empty , they were both very helpful patient and professional and took all the stress away from me dealing with the whole process of viewings and all that goes with it once again many thanks to both of them
Stuart Peter
Stuart Β· 16 December 2023
Agent replied Β· 13 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotI can't thank the Maghull Office in Merseyside enough
I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley π
M Β· 21 September 2024
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5/5
GoogleDealt with Bev who sorted a boss little place for me. Kind & friendly and knows her stuff, cheers everyone π β¦
Andy Β· 16 August 2025
Agent replied Β· 16 April 2026
Itβs really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Feedback and Support Team.
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5/5
GoogleMegan and Joe were really helpful throughout and was a pleasure to deal with - they always responded promptly and kindly offered us a great price for letting the property. Would definitely recommend and I look forward to working with them again.
Yosef Β· 9 December 2024
Agent replied Β· 9 December 2024
Many thanks for the great recommendation, 5* review and your kind words Yosef. Best wishes, Lucy, Customer Relations.
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5/5
GoogleFirst time buyer and I couldn't be happier with all the help and support I received at Entwistle Green Allerton. I spoke to mortgage broker Ian Scott and I'm extremely grateful for his handling of the whole process. His knowledge and expertise with guiding me through everything step by step made the whole thing as stress free as possible.
Thank you again Ian.
Steven Β· 16 October 2025
Agent replied Β· 16 April 2026
Thank you for your kind words! We are thrilled to hear about your positive experience with our mortgage broker, Ian Scott. Our team at Entwistle Green Allerton is dedicated to providing top-notch customer service and guidance through the home buying process. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotCancelled Appointment Last Minute
Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape
Dean Β· 21 August 2026
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1/5
GoogleThey are absolutely horrible, particularly when you finish the agreement with them. They will not helpful at all for releasing deposits money.
I have been waiting to get my deposit back for over 2 weeks now still they havenβt done anything and they didnβt contact to landlord as well. They asked me to contact to landlord whereas I booked the property and deposited through them and now theyβre not even trying to help me out.
Not recommended at all. Be careful, if you go for any agreement with this Allerton Brunch.
Foysal Β· 11 April 2025
Agent replied Β· 25 April 2025
We apologise for the inconvenience regarding your deposit. We value our customers and strive to provide excellent service. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
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5/5
GoogleVery helpful supporting us in quite a long a complicated sale. Stuart and Emma in particular were engaged, proactive , supportive and good at explaining things. They and us ended up achieving the completion despite a very poor conveyancer, who was quite the opposite! Be careful who you appoint as a conveyancer!
Cath Β· 16 January 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! We are so happy to hear that Stuart and Emma were able to provide you with excellent support and guidance during your sale. We always strive to go above and beyond for our customers, and we are glad to hear that their efforts paid off. We agree, choosing the right conveyancer is crucial - that's why we have a trusted team in place to ensure a smooth transaction. Best Wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleVery helpful all the way in the procedure for renting. Especially Ross and Beverly.
Dora Β· 16 October 2025
Agent replied Β· 16 April 2026
"Thank you so much for your kind words! We always strive to provide excellent service and we are glad to hear that Ross and Beverly were able to assist you throughout the rental process. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleLiv was amazing and they were always available for a phone call. Would definately recommend. ππ β¦
Tom Β· 5 September 2025
Agent replied Β· 11 January 2025
Thank you so much for your glowing review! We are thrilled to hear that Liv provided excellent service and was readily available to assist you. It means so much to us that you would recommend us to others. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
Trustpilot5* Service and Support
Iβve had my property let through the Lettings Team at Entwistle Green in Blackburn for almost 5 years. Sherry, Tracy & Donna have been brilliant - they answer calls and emails promptly and they have always given honest feedback on my property and any updates required. Any issues have been quickly addressed and resolved - and what is an added bonus is theyβre really a great team to deal with.
Thomas Β· 9 April 2026
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5/5
TrustpilotSo refreshing to deal with enthusiasticβ¦
So refreshing to deal with enthusiastic knowledgeable staff. Rachael was fantastic on the phone and left a great first impression. Poppy came to do the valuation and was really took time to discuss everything and again had the knowledge and was prepared fully. They put themselves out for viewings etc where others estate agents make little effort to accommodate a date a time you need. I will 100% be using these girls. Brilliant π
Brian Β· 9 August 2024
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5/5
GoogleI am over the moon with the service I received from Entwistle Green lettings,an overall fantastic experience from start to finish especially from Sheila and the team who were incredibly reliable, delivering top notch customer service throughout the process of me and my husband moving into our new home , would definitely recommend to a friend! Keep it upπ
Shenice Β· 18 August 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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5/5
Googlerecently had the pleasure of working with Hana AL-Shamiri at Entwistle Green during the process Hana was professional ,She went above and beyond to ensure everything ran smoothly, making the entire experience stress-free thanks so much for all your help
Megan Β· 24 August 2024
Agent replied Β· 25 August 2024
Thank you for taking the time to leave us this great 5* review Megan. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe started working with the team at Allerton, at first with a degree of scepticism, having dealt with a number of estate agents in the past as landlords, some treated us with indifference & some were just incompetent. However, after a short while we were very pleasantly surprised by Shelia Carroll & her excellent team (Gail Hines, Alex O'Shea & Beverley Bramil), they were extremely efficient, polite & kept us up to date with progress. They found us tenants within two weeks & dealt with the paperwork and closed all the loops.
We would highly recommend Sheila & her team it was a pleasure working with them.
Tahir Β· 14 June 2020
Agent replied Β· 13 June 2024
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
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5/5
TrustpilotHighly recommend Entwistle Green
I was really impressed with the service and help I received from Entwistle Green Lettings. I was struggling to find a house and Emma Dyson was so helpful and friendly.She made the process so much easier and was always by the phone and returned my calls the same day, I was kept updated with information and felt like she would help as much as she could. I had not received the time and help with any other agent like I did with Entwistle Green. I would highly recommend π
Elliemae Β· 16 February 2024
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5/5
GoogleJoe and Bev at the Allerton office took all the stress away from the job of reletting our property.
The process has been so slick and very quick with both Joe and Bev going out of their way to get the reletting process completed and new contract over the line, even taking calls on their days off!
I can't believe when our previous tenant moved out at short notice that in less than a week Entwistle Green managed to get new tenants in, with the added bonus of a significant improvement to the rent achieved.
This benfitted all parties involved as it saved the outgoing tenant a month's rent, got the new tenants moved in quickly and achieved an improved yield for us as landlords.
We will be using the Allerton team for our other rentals going forward.
Ian Β· 21 November 2024
Agent replied Β· 23 November 2024
Thank you for your thoughtful 5* review Ian! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
TrustpilotMe and my partner needed a quick turnβ¦
Me and my partner needed a quick turn round for moving out, and thatβs exactly what entwistle provided ! Our Lettings Negotiator, Owen, was so helpful and supportive throughout the process, answering even the smaller questions. We much appreciate the smooth transition and are excited to settle in !! :)
Lex Β· 14 July 2026
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2/5
GoogleEntwistle Green were excellent in selling the house, but fell short on a number of occasions.
1. They didnβt place the for sale sign at the property for a week or so after agreeing to sell the property.
2. The after sales service was very poor. There was a lack of communication about what was happening during the sales process. I had to phone repeatedly to find out what was happening and struggled to get through on the phone most times I rang the office. Most times all I got was an answer machine and on the rare occasions I did get through I was made to feel like a nuisance for asking about updates on the sale. Finally, not one estate agent remained with me throughout the sale process and it was obvious they didnβt relay details of what was happening to each other.
Overall if you want a fast sale with poor after sales service then Entwistle Green are for you.
Philip Β· 15 June 2019
Agent replied Β· 13 June 2024
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk. Kind regards, Tracey.
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5/5
GoogleI tried to rent a property with these guys which fell through for no fault of the estate agents. My needs/wants were specific (location,pet friendly and type of neighbourhood etc) and within a couple of hours Gail pulled another property out of the bag that was just as good,if not better than the one that got away! After that I was dealing with a couple of people in the office of which all were accommodating,friendly and all went the extra mile(Shout out to Beverley also. I recommend these guys any day. Great work ethics.....all they need to do now is bring me some furnishings and some beers and Im super happy!!!!
SV Β· 15 June 2019
Agent replied Β· 13 June 2024
Thank you for your wonderful 5* review about our local Entwistle Green team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
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5/5
GoogleWe have recently sold our property with Entwistle Green Allerton.
We mainly dealt with Fiona, who valued our house and produced the literature and Rachel who was an invaluable point of contact. Our house sold for full asking price within days of being put on the market and we were unable to find a suitable property for our purchase. Rachel and Fiona phoned around all their contacts trying to find a property and also drove around our search area posting leaflets through houses they thought may be of interest to us.
Rachel and Fiona we're a pleasure to deal with, returning our calls promptly and answering our questions professionally and effectively We would not hesitate in recommending Entwistle Green Allerton.
Michelle Β· 15 June 2019
Agent replied Β· 13 June 2024
Hi Michelle, thank you for your 5* review and recommendation. I'm delighted you had such great service from Rachel, Fiona and the team at Entwistle Green. Best wishes, Tracey.
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5/5
GoogleSold my property with Kirsty and Sophie and the team in Allerton around a month ago, so so glad i chose this estate agents. I was relatively nervous about selling as i havent bought or sold a property for a number of years but Kirsty made me feel confident and as though nothing was too much trouble, i was kept informed through the whole process, i was made to feel welcome and important everytime i popped in. Sophie kept me informed of any new properties she thought i would be interested in and although i didnt buy with Entwistle i felt i got a the full service... my experience with the estate agent i bought my flat from just reiterated how happy i was with entwistle green. i I would definitely recommend them! Thank you
Gemma Β· 15 June 2019
Agent replied Β· 13 June 2024
Many thanks Gemma for taking the time to leave such a wonderful 5* review. I am so pleased to hear you were glad you chose Entwistle and Sophie gave you confidence and kept you informed throughout.
Best wishes Lucy
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5/5
GoogleWe recently completed on the purchase of our new home through Entwistle Green and our experience was fantastic.
Firstly, the viewing was arranged very quickly and we were very excited by the property and itβs potential. Although I canβt remember his name, the man who showed us around the property was very friendly, gave us information about the house and allowed us some extra time to look around. This led to us putting an offer in, however due to other interest the property went to best and final offers. During this time I dealt almost exclusively with the interim branch manager, Peter Ryder. Peter was wonderful and I canβt speak highly enough of him. He was very friendly, polite and kept us updated at regular intervals via email and over the phone. Dealing with Peter was nothing but a pleasure, therefore it was fantastic to receive the news from him that our best and final offer had been accepted.
As conveyancing progressed I then dealt with Vicky Roberts. Vicky was completely fabulous! She kept me informed at regular intervals over the phone which was really pleasing. If I had any questions or concerns Vicky always addressed them in a very timely manner. At all times she was really enthusiastic and professional whilst being super friendly, super fun, and a complete joy to deal with. Again, I canβt speak highly enough of Vicky, she made the experience of buying our new home easy and fun too! It was therefore very fitting that we were able to meet Vicky a couple of weeks ago to pick up the keys and to personally thank her.
The whole process from first viewing to completion took approximately 2 months, and a lot of this is down to the team at Entwistle Green and I am extremely pleased with them hence my rating.
John Β· 15 June 2019
Agent replied Β· 13 June 2024
Hi John, thanks for your wonderful 5 * review. I'm delighted to read that the service you received from Peter, Vicky & the team at Entwistle Green in Allerton was such a positive experience through out the purchase of your new home. Best wishes, Tracey.
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