Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

Great experience letting out my property. Olivia was very helpful and extremely informative along the process. Highly recommend if you're looking to let.

Jessica · 16 March 2026

★★★★★ 1/5

Google

Disastrous Experience with Entwistle Green Allerton Lettings I wish I could give zero stars to Entwistle Green for the horrendous experience I had with them during my tenancy. The apartment they advertised was nothing short of a nightmare from day one. Firstly, let's talk about the state of the apartment. It was riddled with damp and mold, making it nearly inhabitable. The walls were practically weeping with moisture, and the stench of mildew permeated every corner. Not to mention the filth that seemed to be ingrained into every surface. It was as if cleanliness was a foreign concept to the previous occupants, and the estate agents couldn't care less about rectifying it before leasing it out again. Upon making numerous complaints about the apartment's cleanliness when we took on the property we was told the property was sufficiently clean. However there was mud ingrained into the carpet, the oven was that filthy it had to be replaced. There was excrement stains on the toilet seat. Despite numerous complaints about the appalling conditions, the Landlord did nothing to address the issues. They promised to send someone to assess the situation, but it was nothing more than empty words. We were left to fend for ourselves in a living environment that was detrimental to our health. But wait, it gets worse. Upon vacating the property, we were horrified to discover that Entwistle Green had already advertised the apartment again, without even attempting to fix the underlying problems. It was a slap in the face to see them try to pass off this uninhabitable space to another unsuspecting tenant, likely facing the same issues we endured. It's clear that Entwistle Green and the Landlord prioritizes profits over the well-being of their tenants. They have demonstrated a complete disregard for basic standards of living and ethical business practices. I would strongly advise anyone considering renting through them to look elsewhere unless they enjoy living in squalor and dealing with negligent landlords. Avoid Entwistle Green and Apartment 305 Belem Tower, at all costs. Update: after getting in touch with Entwistle Green on the email stated below. I was phoned by a lady called Ellie who proceeded to be very unpleasant on the phone to me, arguing that all I had put in my review was false. Not once with dealing with Entwistle Green have they been helpful, understanding, supportive or remorseful. As stated, avoid Entwistle Green and Apartment 305 Belem Tower, at all costs.

Tom · 14 April 2024

★★★★★ 5/5

Google

From the very first contact with Abbey we had a great journey with Entwistle Green Allerton. Great initial communication and friendly. We were shown around the property by Nyla who had made sure she had lots of information to share and the all important brochure. Nyla was very accommodating with our list of questions and we never felt pressured to rush. Once we made our offer the team handled this really well considering there was a lot of interest and other offers. They recommend DC law for our conveyance services which I’m always a bit dubious of but they were great too. Once the process started we had great support from Kirsty who provided that link between ourselves, the sellers and all solicitors. We’ve now got the keys and despite the usual panic moments I can honestly say these guys were great throughout. A company is only as good as the people they employ. The team in Allerton are superb. Thank you so much. We love our new house. Tony and Diane.

Tony · 14 April 2024

★★★★★ 5/5

Trustpilot

Great agent to sell through

I worked with Alex, Jess and Matt at the Old Swan branch. Great team and helped pushed the sale through. I have used them twice and will use them in the future for future sales. From setting up viewings to chasing the buyer, they were great. Thanks team

James · 30 April 2026

★★★★★ 5/5

Google

Megan was lovely, she was with me when I was viewing the flat. Everyone was so friendly and helpful even though I had zero information about uk rental process. So thoughtful and genuine people. They are there for you to help!

Derin · 16 September 2025

★★★★★ 1/5

Trustpilot

Obstructive and awful experience

This is a review for the Bury branch. I am an 84 year old widow and I am absolutely disgusted with the way this company acts, and I will be pursuing them further, through the Property Ombudsmen. They were not providing an adequate service, with hidden charges and poor value for money, and when I tried to change to a different estate agent they claimed they were not receiving any emails. I know for a fact they were sent these emails by the other estate agents, as we were cc'd in the email chain, and Entwistle Green are just being deliberately obstructive. They have carried on in this way for the past few weeks, and they are causing me a lot of stress.

Jasmine · 6 August 2026

★★★★★ 1/5

Google

If I could rate this Estate Agents minus 10 I would they’re scoundrels. I had 2 viewings on a property I really liked. I put in an offer the day of 2nd viewing for the asking price in cash. I requested I was kept informed of any other offers called them the next day with a query on the property and when I asked had they received any further offers was told yes and it would probably go to sealed and final offer the following week. I called back again 2 days later as hadn’t heard from them was told they would chase the vendor and get back to me by end of day they didn’t. I decided to put my offer in writing to them no reply. 4 days later I walked into their office on Allerton Rd Liverpool and introduced myself as the buyer who had put in the offer and asked for an update only to be told they had accepted the other offer which was higher. I was never given the opportunity to increase my offer never kept informed or given any acknowledgement of my offer. If you want to understand WHY just watch the Panorama documentary on estate agents aired this summer. Entwisle Green are part of the Connellls Group formerly Countrywide they operate on a conditional selling they favour buyers who they can screw with mortgages and conveyancing. Sellers beware you’re not getting the best price for your homes but they’re making lots of money out of your homes on legal packages. To say this is unscrupulous unfair and not operating in the Estate Agents code of practice is an understatement. Avoid at all COSTS. I shall be making a complaint to the property ombudsman.

Diane · 16 November 2025

★★★★★ 5/5

Google

I wish I could give this agency six stars because, truly, they’ve mastered the art of property comedy. First, they never bothered to tell me that once a tenant drops a holding deposit, you’re locked in. Surprise! You get the tenant whether you want them or not. Then, any tenant issue automatically becomes their gospel truth and to send out their own contractors who’ll charge you double the going rate who also will quote to knock down and re built part of the property, when it’s a user issue, unless you challenge it, you will get to foot the bill. It’s like a never-ending West End show of surprises. They’ve got a revolving door of staff so you never know who you’ll deal with next, high turnover, and when you call, they see your number and just decide not to pick up. No callbacks either, it’s all part of the fun package for a full management fee. It’s given me a good laugh and made me realize you don’t need agents in this day and age. In the end, I’m lucky to have had this experience early on. It’s all about numbers and commission for them with no effort. Thanks for the laughs and the life lesson, six stars for the sheer entertainment! I agree also with Millie C review Watch out !

Sak · 16 November 2025

★★★★★ 5/5

Google

I have recently bought a house through this estate agents. Their service to me as a prospective buyer has been excellent. The whole 'best and final' process was new to me and quite confusing at times, but they were the only agents who explained it and kept me informed throughout. I then had considerable issues with my solicitors and Entwistle & Greene provided advise and support over and above what you would expect. Emma in particular has been fantastic throughout and I will be forever indebted to her for listening to my rants and supporting me through some stressful times. I am so impressed with their service to me as a buyer, I would not hesitate to use or recommend them to anyone selling a property.

Sharon · 16 November 2025

★★★★★ 5/5

Google

Entwistle Green Allerton branch did exceed the expectations of me and my wife. Their staff are very friendly, objective,supportive and ready-to-assist. They really mean business. I went to the Widnes branch and met one wonderful lady by name Amy, she assisted us to get in touch with their Liverpool branches. Robin did a good job during the viewing and Olivia Arnold was exceptionally patient, understanding and helpful.I promised her I would give a good review for the Allerton branch where she is located. I would recommend everyone I know to work with them. The only challenge is getting in touch with the branch on phone.

Bismark · 15 January 2024

★★★★★ 1/5

Google

Sold my house through this estate agents, I was promised they would help me find somewhere to live and that they wouldn't allow me to go homeless, when I tried to rent from their letting team they were too lazy to even attempt to try and find me accommodation or do my referencing and straight up refused to help me find anything. I've been homeless for a month now

Adam · 16 February 2026

★★★★★ 5/5

Google

I want to take this moment to express my heartfelt appreciation to Joe Jaison for all help you have done to me and my family to get a proper house,your dedication to to this task has been incredible,and I've been truly impressed by your skill quality .Your efforts have made a significant difference .I am grateful to share this because of your hard work and commitment. Best regards,Steven Muvirimi

Kudakwashe · 16 February 2026

★★★★★ 5/5

Google

It is my 1st time renting from entwistle green and I am very satisfied with their service and communication. Ross was dealing with my file and property and was fantastic in arranging and helping our with everything. I will highly recommend this agency.

Poppy · 16 June 2025

★★★★★ 5/5

Google

Hi everyone! I would like to share my fantastic experience with EntWhistle Green and specially Hanna and Megan who made my lettings experience stress free!They were always helpful and very polite with me!They explained all the steps and advertise my property in the best way! I highly recommend this company and specially the Alerton branch! Thank you Hanna and Megan!

Petar · 18 October 2024

★★★★★ 5/5

Google

Excellent service again from Beverly and her team. Thanks for your help.

Cory · 16 March 2026

★★★★★ 1/5

Google

Incompetent, disorganised and careless. I have had such a rubbish experience with these estate agents over the year I’ve been a tenant. I was harassed with multiple noise complaints from a neighbour letters and emails from the estate agent come to find out it was a man 2 doors down from me that admitted to the noise. 4 months of harassment they did not bother to confirm if it was me or listen to me. Then I was given keys that did not work for the postbox I contacted them and made them aware it took weeks for a response when I did finally get one they said the landlord has dropped them off come and collect. I went in the office on the agreed time the staff there were completely clueless. I emailed to let them know and the responses were the staff member was in you must’ve missed her however we’ve checked the keys they don’t work we’ll get back to you. They never did. I have been without a key for 12 months putting my hand into the box to retrieve mail. After checkout the property manager Beverley emailed me asking if I had returned the postbox keys!!! The keys that were NEVER given to me. I responded with the exact story. She then replied gaslighting me that I had the keys. I had to dig up the email trail to show her, her own response. I’ve asked for the complaints teams number and she didn’t bother to reply. They are useless will say something and then continually not bother to follow up. I had 4 maintence issues through out my tenancy not one was addressed or fixed. If you’re a tenant do yourself a favour and find another estate agent and avoid the headache.

Alina · 16 September 2025

★★★★★ 1/5

Google

I wanted to make an offer on a house but was told I had to meet with the in house mortgage broker first and make my offer in person. Told the lady on the phone several times I didn't want to meet with the mortgage broker as I already had one. Came all the way to the shop to make my offer which was basically a ploy to force me into meeting with the broker, who told me my offer was more likely to be accepted if I went with the in house services. Get a call the next day from the broker to say the seller really liked my offer and that she had a few other good ones but if I was willing to go with the in house services then she'd accept mine. As a first time buyer I was naive and obviously just agreed. Long story short, it didn't sit right with me what had happened so I knocked on the sellers house and asked her would she still accept my offer if I didn't go with the in house services. Unsurprisingly she knew nothing about this arrangement and accepted my offer purely based on the number not any made up strings attached. She was mortified I'd been pressured into using the in house services and said she couldn't care less who I used. Spoke to my independent broker who said Entwistle Green are one of the worst for strong arming people into using their in house service. There are also several articles about the practice that name Entwistle specifically, just google conditional selling Countrywide (the company that own Entwistle and the in house services) Anyway my sale has gone through now and to be fair the communication from Abbi has been great but I 1000% would not recommend Entwistle to anyone.

Zoe · 18 August 2023

★★★★★ 5/5

Google

Just rented my property through this agency and cannpt reccomend them enough. Sheila was an absolute pleasure and very helpful from start to finish, absolutely cannot fault her. Sam is my new property manager aswell and has been extremely helpful already, ive only had the keys less than a week! Highly reccomend using this estate agents, really grateful to the team and will definitely be using them in the future. Massive thank you for all the help!

Meg · 17 September 2023

★★★★★ 5/5

Google

I recently sold my property with Entwistle Green Allerton and was very pleased with their service. Every stage went smoothly and I got a quick sale in the price range which we discussed and agreed on. This is what I wanted and they delivered exactly what they promised. All the staff I dealt with at the agency were both professional and pleasant to deal with. If I was ever selling another property then I'd happily use Entwistle Green again.

Richard · 2 September 2025

★★★★★ 1/5

Google

I have review previous for letting team that was helping but the maintainance team of this company is so useless. The landlords don't respond for weeks even for urgent issues and all they can say is that we are trying to get in touch with your landlord and he isn't responding. When I was booking the property they said he is very responsive!!! Terrible management!! Other agencies give few chances for the landlords to sort our urgent matters in a certain time frame and if they don't then they sorts it out and the landlord has to pay for their contractors. I was in my 3rd trimester when I begin my contract with them and now I have a 7 weeks baby and still they aren't bothered to fix any issues!! I have rat infestation with a newborn at home!! Any issues are not dealt with soon. It takes 2-4weeks or a month!!! So my advice to new consumers is don't get into signing a contract with them. All I can say is they have inefficient, poor management and unreliable service.

Popy · 19 August 2025

★★★★★ 5/5

Google

The team here at entwistle are second to none !! they made the whole process of buying our first home really enjoyable, in particular Georgina she was delight to deal with and kept us upto date every step of the way, if we had any enquiries she was always available to deal with it and made us feel really at ease we cant thank you enough Gee for making all of this such an enjoyable process, you truly are a great assest to Entwistle green

James · 14 June 2023

★★★★★ 5/5

Google

I must commend Kirsty Roberts, branch manager at Entwistle Green Allerton Road Liverpool. for her exceptional professionalism and diligence throughout the process of the sale of our property (107 Benfleet House). Kirsty is supported by an excellent team who are supportive and communicative throughout a stressful process. Kirsty is a consummate professional who has a great manner and demeanour. Nothing is too much trouble. We were kept fully informed throughout the process and I couldn't commend he highly enough. Terry McGuire

Terry · 14 June 2023

★★★★★ 5/5

Google

We sold and bought simultaneously through Entwistle Green. The whole process was extremely protracted (through no fault of ours or the estate agents); we were met with many hurdles along the way - however Kirsty was incredible! She kept us sane throughout the whole process - I spoke to her most days during the seven months it took to finally move. At various points I really didn't think it would happen - even up until our completion day - but Kirsty went above and beyond to keep us calm and believe that it would all go through okay. She kept us informed, even calling outside of normal working hours when necessary. I felt that she was personally invested in all aspects of the chain, and I would highly recommend her to anyone looking to sell a house. Thanks so much for everything Kirsty (and everyone at Entwistle Green); it's been a real journey - and we are so grateful that we can now start the next chapter of our life in our beautiful family home. I'm already missing speaking to you every day!

Becka · 14 June 2023

★★★★★ 5/5

Google

I contacted Entwistle Green to let my house for the first time and Beverley Bramill was absolutely amazing, she was super efficient and very friendly, I trusted her straight away and she took the stress out of the process. The day my house was ready to let, I called her and she had come over that day, took photographs and listed my house. By the next day she had several viewing and I already had a tenant secured who has now moved in very quickly. Bev helped me with all the landlord registration forms. If I knew if would have been this easy and quick I would have rented my home earlier. I would recommend this service to anyone and honestly do not think it could be better. Excellent service all round. Thank you so much Bev you are an absolute credit to estate agents across the world.

Afroza · 14 June 2023