Entwistle Green reviews

★★★★★ 1/5

Google

My experience with Entwistle Green Sales and Letting Agents Allerton has been extremely disappointing. Their lack of punctuality and basic respect for clients is unacceptable. On multiple occasions, they scheduled property viewings and simply did not show up, no notice, no apology. Attempts to call or get any explanation were pointless, as they did not answer the phone. This level of unprofessionalism clearly shows a disregard for clients’ time. I would not recommend this agency to anyone who values reliability and proper communication.

Христина · 2 April 2026

★★★★★ 1/5

Trustpilot

Horrific communication

I moved out of the Reliance house property on the 4th of August 2026 and I was very unsatisfied how the Liverpool central team handled my moving out process. There were multiple concerning issues throughout the moving process, mainly an inability of the team to answer the phone or their emails and providing incorrect information to me and my partner during the process, leading to us having more money than expected taken out of our deposit.

Mariella · 22 September 2026

★★★★★ 5/5

Google

I had an outstanding experience working with Joe Jason during my house hunt in Liverpool. From the very first conversation, he was patient, transparent, and incredibly supportive. Joe went above and beyond to make the entire process smooth and stress-free, something I truly appreciated during a very busy period in my life. He answered every question with clarity, responded promptly, and made sure I felt confident at every step of the journey. It’s rare to find a letting agent who genuinely cares, but Joe absolutely does. His professionalism, friendliness, and commitment to excellent service really stood out. Thanks to Joe, I was able to secure a home I genuinely love. I’m deeply grateful for his help and would recommend him to anyone looking for a reliable, trustworthy, and exceptional letting agent. Thank you, Joe Jason, you made this experience effortless.

Ifeoma · 16 December 2025

★★★★★ 5/5

Google

We recently got approved for a mortgage to buy a house through Entwistle Green Sales and Letting Agents, Allerton, and I cannot recommend them highly enough. From start to finish, the process was smooth, professional, and incredibly supportive. Our application was not straightforward, but thanks to the expertise and guidance of their mortgage broker, Ian Scott (CeMAP), we made it through successfully. Ian was absolutely fantastic, guiding us at every step, handling the documentation, and making sure everything was in place to get us approved with the lender. His knowledge, patience, and dedication truly made the difference, and we are very grateful for his help. I would also like to thank the wider Entwistle Green Allerton team for their support throughout this journey. They have been efficient, approachable, and always ready to assist. If you are looking for a reliable, professional, and supportive estate agent and mortgage service, I would highly recommend Entwistle Green Allerton and especially Ian Scott.

Roshan · 16 October 2025

★★★★★ 5/5

Trustpilot

Blackburn branch - Tracy and the team

Absolutely amazing from the start. Went to view a property last week late afternoon, once viewing the property i put in an application to rent the property and was told it could take up to a week for the referencing to come back, the following morning I received a phone called to confirm all my referencing has passed and to arrange a move in date. In all my time renting this has been the most fastest and less stressful experience I have ever experienced while renting a property! They have been so supportive and very helpful from the get go and have also sent me emails to help set up new bills at the new property which has helped alot and really has just took so much stress away. When receiving the keys yesterday the checks done on the property was so professional and every smoke alarm was checked and any not working was replaced immediately with brand new replacements in their cars. Could not be more thankful for how smooth the whole process has gone and how helpful and professional Tracy and the team has been. Absolutely amazing experience and a massive thanks to Tracy and the team at the Blackburn branch! Would highly recommend this company if your looking for a less stressful, professional and very speedy experience. A***

Yasmin · 1 July 2026

★★★★★ 4/5

Google

We chose E G because of a recommendation from another seller. We found them very friendly and professional. Chernice was very helpful and informative when she visited us at the property. When our first buyer had to withdraw her offer E G were very quick to readvertise and now we are in the happy position of having sold our property. Many thanks to the team.

Chris · 16 February 2026

★★★★★ 5/5

Google

I have dealt with a few lettings agents over time but would only ever have Allerton Entwistle Green manage any of my properties, Beverley, who I deal with mostly, is professional and honest and I can say that she is an asset to this company. She seems to have been here for as long as I can remember and this in itself is a big deal for me, I can trust her. Staff in other companies change all the time but Beverley is a constant and this I really like. Good relationships are hard to come by in this field but not here.

The · 16 August 2025

★★★★★ 1/5

Trustpilot

We rented out our property

We rented out our property, signed for a full management. Was is a THEFT, unlawfull enriechment into their pocket? Entwistle Green/Countrywide made two incorrect HMRC annual reports that hid their real income and incorrectly made our higher income, ignored our complaints; they also deducted our income rental money by £710 per repairs without a quote, photos, documentation provided to us, and totally ignored our complaints. They done it again. Nobody cared. Another time, they deducted our rental income for repairs that has not been done. Their negligence, ignorance, careless, and damages to our house showed after one rental year, after second year, the market value of our property dropped down by £30000 from year 2023 when cash offer was offerred as high as £139000 by a fast buyer when we maintained our house by ourselves and kept it in tip top condition, inside and outside, before Entwistle Green took over the management. Entwistle Green left the tenants in unrepaired house over Christmas with leaking water on tenants' heads. We terminated the contract, no full check-out report, no inspection report to changes they made to our house with water, electricity or gas, installed a new kitchen without any permission, the house was left after tenants moved out leaving damages, a dirt, a mess. In addition, unclaimed insurance, unpaid rent, the repairs in 2025 and 2026 paid from our rental income deducted without our consent or permission, the value of our property dropped down by £30000 as Entwistle Green left it, ignored our complaints, Entwitle Green is a part of Countrywide Group and Connells Group. Nobody cared. Is it way do deal with clients? Is this way of their wellfare? Their ignorance, putting phone down, refusing to say their name, no replies, missing rental invome, chaos-mess in their money reserve that did not match the figures, negligence, nonody knew what the other person was doing, several people answered differently or the opposite facts,...

Jana · 3 April 2026

★★★★★ 5/5

Google

From initial valuation through to completion, Stuart, Emma and Jack were professional and helpful as well as friendly. A buyer was found quickly and they guided us through all aspects of the sale/conveyancing of the property. First class service and would not hesitate to recommend.

Phil · 9 April 2026

★★★★★ 5/5

Google

Five star service from Stuart at the Allerton branch. During what turned out to be a rather protracted sale for us Stuart went the extra mile for us at every stage. He even provided his own ladders for some building work to avoid us having to drive over from York with ours. He took over our sale midway through and that made such a positive difference. Excellent communication and a great advocate for us. Thank you Stuart.

Fiona · 24 May 2025

★★★★★ 5/5

Trustpilot

Couldn't recommend more

After being scammed with purple bricks I was very weary especially having 2 young children! However from start to finish entwistle green was really helpful really good with communication and couldnt of got the location or house any better for us it has took me 5 days in my new house for it to sink in but I cannot recommend entwistle green enough! Thank you Tracey and team

Jenny · 25 May 2026

★★★★★ 5/5

Google

Recently appointed Entwistle Green to find tenant for my apartment and it went very well. Ross was my assigned agent - professional, friendly, always phone you with a positive greeting! Ross also looked after tenant viewing which were executed without fault. Always on time, answered questions to tenants and always follow up with emails to show progress. Cannot fault anything really. They train staff really well and the response rate is very fast.

Kirsty · 16 June 2025

★★★★★ 5/5

Google

Dealing with this agency was a breath of fresh air, everything was made simple from viewing the property to getting the keys, I was never kept in the dark with every step being explained. Joe Jason was the agent, 5 stars.

Khatab · 2 April 2026

★★★★★ 5/5

Google

Joe is letting agent who assisted us through the process to rent our new home and he is very professional and knowledgeable and he always kept me informed. He always communiticated and listened to what I was looking for until I found the perfect property. I would highly recommend anyone to rent property to speak to him.

Mberi · 16 November 2025

★★★★★ 5/5

Google

I’m currently about to move into a property through Entwistle Green , Joe has been amazing throughout always reassuring us finding us the best property and nothing is ever to much for him he is very kind and trustworthy and very professional , through the renting process I also spoke to Beverley and Megan they was both so professional and polite I would recommend to use Entwistle Green everything is straight forward I’m looking forward to this new move thankyou so much again youse have all been amazing to us Nicole

Nicole · 18 December 2024

★★★★★ 5/5

Google

Joe Jason has been very helpful, he has very good communication skills and he is a good listener. He gave me good advice when I was looking for a property to rent. He goes above and beyond to make sure renting is easy.He is approachable and knowledgeable about renting issues.

Kudakwashe · 16 November 2025

★★★★★ 1/5

Trustpilot

Booked a valuation with anna

Booked a valuation with anna. Visit was short she was very brief and not much help. Thought the valuation was poor compared to others x her manner was impersonal x promised follow.up email which never came . Would not advise anyone to use this service . J jones

Jacqueline · 27 June 2026

★★★★★ 5/5

Google

We had an excellent experience with entwistle green, our letting agent was Joe and he was brilliant, even when things weren't going quite as we wanted them to with the property Joe was amazing and resolved the situation the same day. Highly recommend renting through this agency! Thanks for all your help :)

Tiffany · 11 August 2025

★★★★★ 5/5

Google

I just collected the keys to my house and I must say that Entwistle Green Sales and Letting Agents is a definition of professionalism, Megan precisely who attended to me from the day of viewing until today, is nothing short of amazing. I am very happy with their timely (Beverly included) communication and great customer service. I am truly satisfied with both the property and this company. Highly recommend to anyone who wants to rent with clear transparency and great experience. Thank you to Megan, I'm really happy with the entire process and your professionalism.

Adeyemo · 22 August 2024

★★★★★ 5/5

Google

I recently had the pleasure of working with Mrs. Megan Wilson and the entire team at Entwistle Green during my rental process. From start to finish, Megan’s professionalism, dedication, and kindness were evident. She went above and beyond to ensure everything ran smoothly, making the entire experience stress-free and enjoyable. The Entwistle Green staff were equally impressive, always ready to assist with any queries and providing exceptional service. I highly recommend Megan Wilson and the Entwistle Green team for anyone in need of reliable and supportive letting agents. Thank you for making my renting journey a delightful one!

Idris · 11 August 2024

★★★★★ 5/5

Google

Our experience with Entwistle Green has been very smooth, quick and efficient. Liv is a credit to the company as she has shown us around 3 properties and finally find the one we love she has been very patient and informative and we very much appreciated her time thank you.

Jessica · 3 September 2025

★★★★★ 5/5

Google

I recently sold and bought through this branch. I couldn't recommended the Allerton branch more highly. Emma went above and beyond to help me in a very difficult and stressful situation, maintaining my privacy. The whole chain would have fallen through without her. I will be writing to the head office because she deserves recognition for this. The staff are all friendly and helpful and really listen to your needs. A* customer service.

Jennifer · 18 November 2024

★★★★★ 5/5

Trustpilot

Rental Property Search Made Easy

I was searching for a rental property with very specific requirements, which made the process quite challenging. Bella was absolutely incredible throughout the entire journey. With a perfect balance of patience, persistence, and professionalism, she guided me through every step and went above and beyond to ensure that all my needs were met. Thanks to her dedication and tenacity, she was able to secure the perfect property for me, something I couldn’t have achieved without her support. I am deeply grateful for her hard work and expertise. Thank you, Bella!

Peter · 18 August 2025

★★★★★ 1/5

Google

I am trying to assist in the sale of my late father’s property! I have spoken to the lady in the office and she is very polite and professional! The Bloke? What a clown! Very rude and by the sounds of it. He needs ANGER MANAGEMENT. After he got quite heated his comments to where ‘JUST GIVE THE SOLICITORS YOUR BANK DETAILS AS ‘I’ WANT MY COMMISSION!!! Not a very pleasant man…

Scal51 · 16 March 2026