Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

I have recently been dealing with the lettings team at Entwistle Green to get my apartment rented out as I have relocated. The turn around was much faster than I anticipated, I already have a tenant in the property after my initial enquiry was only made a couple of weeks ago. The service from the beginning has been great, Ellie in particular has made the experience extremely straightforward and has been on hand to answer any questions and talk me through the process. I look forward to working with Ellie and the team moving forward. Thanks again - 5 Stars!

Owen · 14 June 2023

★★★★★ 5/5

Google

We bought a house as our first ever investment property last year from this estate agency. As we had a good experience with buying we decided to use the letting side of the business to assist with our rental. Good tenants were found within days of our property being advertised and Beverley , Sheila and the team were always on hand to offer advise and answer any questions we had concerning the letting . It was great to have friendly voices at the end of the phone ! I would highly recommend Entwistle Green Allerton .

Barry · 14 June 2023

★★★★★ 5/5

Google

Joe was a massive help and made everything seamless

Joshua · 16 March 2026

★★★★★ 5/5

Google

The best experience I have ever had with Enwistle Green sales Joe and beverley the best agents I have ever talked to they were really helpful they tried there best to get me into the new property wich they did lots of thanks to them if anyone needs help talk to the most helpful agents Joe and Beverley I will never forget the experience I have ever had with these two people the best

Sera · 16 October 2025

★★★★★ 1/5

Google

Avoid this branch at all costs. Poorly managed, really unprofessional and a member of their staff is racist. You can find another 1 star review on here from someone else who mentioned they were mocked over the phone due to their foreign accent. If you are not white, they don’t want to offer you a property. In fact, they were caught actively avoiding calls and emails after an offer was made on a property, you are treated with no respect. And they have been caught discriminately cancelling viewings. This is embarrassing in 2025, it is not the 60s anymore. They have been reported to the necessary authorities, and are being investigated. I would actively stay away from a company that allows staff to practise prejudice so openly.

J · 16 August 2025

★★★★★ 5/5

Google

I had an excellent experience with Entwistle Green. From start to finish, staff were professional, knowledgeable, and always kept me informed throughout the entire process. They really listened to what I was looking for and found the perfect property for me. Communication was fantastic, every question I had was answered quickly and clearly. They also made what could have been a stressful process feel smooth and straightforward. I would highly recommend to anyone looking to buy, sell, or rent a property. Their friendly approach and dedication to their clients truly sets them apart!

Rachel · 16 August 2025

★★★★★ 1/5

Google

Although I'm not certain any other estate agents would have been better, there were a number of issues that I had whilst selling my property with Entwistle Green. I will however highlight that the process of my valuation was excellent, with a good amount of time spent discussing with me factors to consider when determining what price to market my property at. In terms of issues that I'd suggest sellers watch out for, these were mainly linked to the agents organising the viewings, as well as at time of completion. 1) Agent openly told me that they had flicked through my personal photo album - clearly no understanding of privacy and the respect that should be paid to this when in someone's home. 2) Same agent told me (in person during a viewing) that a previous prospective buyer had asked about when the boiler was installed. This question hadn't been put to me despite the viewing having been a few days prior (and I suspect she wouldn't have asked if the viewer hadn't brought it up on this date) 3) Lack of confirmation of viewings - the majority of the viewings were confirmed in email, but there were a couple of occasions where this did not happen. The first a provisional booking discussed with me over the phone to check availability, but then no email confirmation and the viewing went ahead despite no confirmation. The second was a prospective buyer who had been verbally told a date and time of a viewing, but did not receive email confirmation, and turned up for a viewing without me ever having been contacted. 4) The same agent mentioned in the first two points was contacted by a relative (who had been keeping hold of my keys and taking meter readings after I had moved out of the area) to confirm whether they had a full set (x2) of keys to the property for completion (my relative highlighted that if the agent did indeed have both keys, that she would post the spares through the door to save her going to the office). She was told that they did indeed have both keys, only for me to be called on the day of completion to be told that the new owners could not get into the property as the estate agents only had 1 key. Suggest avoid Entwistle Green for selling a property, unless you are willing to micromanage the process of selling your own home due to the incompetence and unprofessionalism of the agents at this branch.

Kat · 25 July 2025

★★★★★ 1/5

Google

Awful service from the rental manager . She traps you into a two year landlord agreement, is rude, and traps you into extra costs you don't need. She's very sweet until you sign the contract and then you see a different side to her. She tried to get me to pay £15k for decorating a one bed flat I listed with them for rental. This was despite the fact that the flat only needed superficial work. She then reminded me when work needed to be done - minor issues - that I should have paid the £15k. They also trapped me into using Countrywide, their parent company without informing me prior to the tenancy. The tenant they found me reports issues virtually every week which were non-existent prior to him moving in to the property. Instead of looking into this for me given I pay a full management fee, they have consistently ignored my concerns. They make a profit on every call-out charge, of which there have been a number since October of last year, with a new issue at least each month. This is the worst service I've experienced.

MIllie · 16 July 2025

★★★★★ 1/5

Trustpilot

One of the workers Beth was great and…

One of the workers Beth was great and helpful till we had to speak to a manager to secure the place and turned out the manager was a proper angry person with short temper thinks she owns the company. Also thinks she can speak to customers however she wants all reviews are bad be aware

Ahmad · 10 October 2025

★★★★★ 5/5

Trustpilot

We have just sold our property using…

We have just sold our property using Entwistle green would highly recommend very helpful from the beginning until completion day Julie was fab she kept me up to date with everything

Mariemma · 30 April 2026

★★★★★ 1/5

Trustpilot

This company are thieves

This company are thieves. Beware of them. They call you unlimited to convince you to rent a property and when you pay Deposite they tell you that your reff failed and hold onto your money. They do it to immigrants and target people of black race. They target immigrant who newly migrated to the company and try to get money from them. They defrauded us 1 week Deposite. Thieves. Thieves that’s what they’re. Expecially the staff

Omogbai · 21 May 2026

★★★★★ 5/5

Google

Kudos to Entwistle Green Lettings on Allerton Road for the outstanding service provided by Olivia Arnold! Olivia's professionalism and attention to detail made our move a stress-free experience. The personal touch of a thoughtful gift in our new home made us feel valued as customers. Choosing Entwistle Green Lettings was a fantastic decision, and I highly recommend their services for anyone seeking a smooth and personalized renting experience.

Tobi · 16 December 2023

★★★★★ 5/5

Google

My partner and I received excellent service from Olivia at the Allerton branch. She was very understanding to our unique situation regarding both our jobs and kept us up to date and well informed at every stage. There was SO much sorting and organising to do one way or the other in renting our property, but we got there. Many thanks Olivia, Sharon and Dale

Sharon · 15 January 2024

★★★★★ 1/5

Trustpilot

Be aware of Entwistle Green, Countrywide Group, under Connells Group in the UK

We signed a contract for full management with Entwistle Green in Widnes (co-firm of Countrywide and Connells Group) to rent out our property. They caused us damage on a value of our property by about £30000. They concealed their income in Annual tax report to HMRC repeatedly, ignored our complaints, refused to do check up, charged us money for work which has not been supported by any evidence, they charged us for uncomplete services, they have not cared about the law and the rights, they puy phone down or did not pick up their phone, the have not replied, ignored us to provide the documentation, they told answers differently from thr facts, and also the opposite between their workers, they caused irretrievable damages to us-landlord. Entwistle Green and Countrywide team went on Christmas holiday and knowingly left a leaking water on the tenants' heads. They were irresponsible ignorants, uselest unprofessionals, told us the lies, has not provided documentation and services ordered by the law, uncomplete documentatipn, reports, in entory, and check-out report for which they charged us they deducted our rental income without any documentation, quotes, photos for and after repairs, they allowed tenants to change a whole kitchen without our consent, if they changed gas, electricity, or water they had not made the revision reports, they caused us-the landlord many problems, they have not cared about 6x unpaid rent in two months arrears but told us that everything was fine, that the tenants were happy. They made us to feel that we were robbed and the law was ineffective to protect us-the landlord.

Anna · 4 April 2026

★★★★★ 5/5

Google

Kirsty and the team at the Allerton Road branch are the best! I felt so supported and listen to when buying my first home. From booking my first viewing, to getting my mortgage, to actually getting the keys. Even when I had issues with my solicitors, Kirsty was so nice and attentive. So happy to have my keys, the Entwistle Green team made the whole process run as smoothly as possible.

Rebecca · 14 June 2023

★★★★★ 5/5

Google

Beverly has been massively helpful with getting our move across the line. Massively happy with the service

Robert · 16 October 2025

★★★★★ 5/5

Google

I have to share my experience with the Letting Team!!!! I cannot thank Bev enough for her support, empathy and organisation. You made a stressful time in my life so much easier and i’m eternally grateful. Keep up the amazing work both you and your team! You’re a credit to your organisation.

Lyn · 26 July 2024

★★★★★ 5/5

Google

Hi thanks to Sheila and Olivia who did a great job letting two flats for me within a month of them coming empty , they were both very helpful patient and professional and took all the stress away from me dealing with the whole process of viewings and all that goes with it once again many thanks to both of them Stuart Peter

Stuart · 16 December 2023

★★★★★ 5/5

Trustpilot

I can't thank the Maghull Office in Merseyside enough

I can't thank the Maghull Office in Merseyside enough for the help support and commitment the team provided throughout the purchase of my home. The knowledge, skills and abikity the team have is amazing, and although they are very busy, they always had time to help and assist. Communication was excellent throughout my purchase, to include excellent interpersonal skills that always made me feel reassured. The branch Manager Sarah and Georgia were totally amazing at their job and really lovely people. Sam, who was my financial advisor was truly both a lovely person and excellent at his job. Moving home is a stressful time, however. The team at Maghull helped me from start to end. I would highly recommend the team at Maghull to help with house sale,purchase or mortgages. Thank you so much Lynn Handley 😘

M · 21 September 2024

★★★★★ 5/5

Trustpilot

I recently purchased a house and…

I recently purchased a house and received outstanding service from Emma Mallins at Entwistle Green Allerton. From start to finish, Emma was professional, responsive, and incredibly helpful throughout the entire process.

Emma · 16 March 2026

★★★★★ 5/5

Google

Dealt with Bev who sorted a boss little place for me. Kind & friendly and knows her stuff, cheers everyone 👍 …

Andy · 16 August 2025

★★★★★ 5/5

Google

Megan and Joe were really helpful throughout and was a pleasure to deal with - they always responded promptly and kindly offered us a great price for letting the property. Would definitely recommend and I look forward to working with them again.

Yosef · 9 December 2024

★★★★★ 5/5

Google

First time buyer and I couldn't be happier with all the help and support I received at Entwistle Green Allerton. I spoke to mortgage broker Ian Scott and I'm extremely grateful for his handling of the whole process. His knowledge and expertise with guiding me through everything step by step made the whole thing as stress free as possible. Thank you again Ian.

Steven · 16 October 2025

★★★★★ 1/5

Trustpilot

Cancelled Appointment Last Minute

Had an appointment booked for 11:30 Friday as were looking to sell & we were looking to get the property valued, received a call 10:30 the day of the booking with some excuse about another Entwistle Green office boking the appointment wrong, after checking the reviews on Trustpilot I feel like I've had a lucky escape

Dean · 21 August 2026