Trusted Agent profile · Liverpool
★★★★★
611 reviews across 2 platforms
18-20 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Entwistle Green's office in Liverpool, at 18-20 Allerton Road, is rated 3.4 out of 5 across 611 reviews on two platforms, including 343 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
TrustpilotAbby was brilliant
Abby was extremely helpful in the process of me trying to rent a house. She was very good at keeping up with communication and went above and beyond to make sure that I understood everything, and that everything was in order for the day of move. She is very kind and a very professional person and I would highly recommend anyone to go with her from entwhistle green.
1/5
GoogleAbsolute timewasters. Got mocked and talked to like a baby over the phone by one of your agents just because of my foreign accent. They book 15+ groups of people on one time slot and don't tell anyone it's a group viewing, making it impossible for people to properly view the place. Avoid avoid avoid!!
Hello Han, Thank you for sharing your feedback with us. I'm truly sorry to hear about your experience and the way you were treated by our agent. We take such matters seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can discuss this further. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe have had a great experience with Joe from Enwistle Green sales He is a really helpful agent trying and understanding the situation for his costumers so far I have never seen a helpful agent like him he is one of the best
Thank you for sharing your experience with our agent, Joe! We always strive to have the best team, and we're delighted that you found him so helpful. We appreciate your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe bought our first BTL property last year from Entwistle Green and we were very pleased with their sevice during the buying process. Alex and the team were always helpful, friendly and professional. Being a first time investor from a different part of the country on a hot property market did not seem easy but Entwistle Green was there to help us to find the property we wanted. Since we were so happy with their service we decided to ask the letting side of the agency to fully manage our property when it was ready to let. They reacted very quickly to our enquiry, found good tenants within few days and promptly arranged everything that needed in order to start the tenancy. Sheila from Entwistle Green is very knowledgeable and able to give useful advises and answers to any questions or concerns regarding the letting. She and the team are excellent in communication, they are always kind, friendly and professional. Thank you Alex, Sheila and Entwistle Green team for your great service. We look forward to working with you in our next project.
5/5
GoogleI had a complicated move from abroad and Entwistle Green, particularly Olivia Arnold went truly above and beyond. From arranging the viewing and having the contract signed all within a week was amazing. It really removed the stress of an international move. Olivia provided full guidance, advice and had top class communication, keeping me in the loop all along the way. Thank you so much Olivia and the team at Entwistle Green in Allerton, Liverpool. 10/10, first class service
5/5
GoogleExcellent Service from an exceptional team. From start to finish I was happy with the way Olivia kept constant communication with me she excellent; they marketed my flat perfectly, finding many potential tenants, completing all the necessary tasks efficiently, communicating clearly, a genuine delight. I thoroughly recommend!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleSuch a smooth journey from beginning to end, Beverley was our Agent and she was very professional and very friendly, she was a great help to me and my husband, we had never rented before and she was just fantastic and helped us every step of the way. Thank you so much Bev. xxPositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your excellent comments and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleWe highly recommend Entwistle Green Allerton to landlords and tenants also. Megan and Ross are amazing, they will go the extra mile for you. They are professional, polite and helpful. They deserve a pay rise 😁 …
Thank you for your kind words! Our team at Entwistle Green Allerton truly appreciates your recommendation. Megan and Ross are dedicated professionals who always strive to go above and beyond for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI am very happy with the service we received from Entwistle Green Lettings, they were professional, quick and super efficient and would recommend them to both Landlords and tenants, Olivia and her team are amazing and keep you up to date through-out the process.
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleVery poor experience. Arranged to view a property at 2.30pm this afternoon. Waited 20-25 mins, nobody turned up, nobody called to say they would be late or needed to cancel, unable to reach anybody at the office by phone, just straight to answer phone. Left several messages got nothing back. Tried texting and calling the number i got the booking confirmation from, answer phone "not monitored." Emailed, again "inbox not monitored." Completely wasted my afternoon. Why not call and at least make up an excuse if you're not going to turn up? Thanks for nothing.
Hello Phil Roberts, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
TrustpilotScam avoid at all costs
Entwistle Green Crosby is the worst company I have ever had the displeasure of dealing with. The initial inventory was filled with outright lies and took a very long time to rectify, during our rental the problems we reported for maintenance took very long times to be fixed. The exit inventory check was booked for over a month, we both took time off work to attend it because they can not be trusted, only after we had arrived at the property and waited, past the time that they were supposed to arrive did we get a phone call saying that they were not coming. Again we can not trust them to do the inventory without us present to ensure it is done correctly. So we will loose more work to attend if it is rearranged.Disgusting behaviour and a shameful display of customer service.
5/5
GoogleExcellent service from the staff at Entwistle Green, Allerton Rd branch. Special thanks to Sheila and Gail for their efficient and professional letting service. Before that, Alex Malins was very patient and understanding during the COVID affected purchase process of the property. We highly recommend Entwistle Green and look forward to enjoying the same standard of service for years to come.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotCorruption at its best with this agent
Corruption at its best. We tried purchasing 5 Plumer Street Liverpool L15. The house was for sale for £75,000 on the website. The repossessed house was sold by the bank. The deal was sealed on Friday by one of the girls. Monday, Kristy said the bank had declined the offer and asked me to increase it. I increased this to £76,000. Georgia rang and said they have accepted the offer. I asked her to send a confirmation email but she did not. The following day I rang in to chase the email and got Kristy again. The woman was so rude and aggressive and sent me this. Now looking back there were a lot of red flags from the start. We waited for 45 minutes outside the house for viewing. The estate agent had gone to the wrong address. I would not recommend anyone buying, selling, or renting from these girls. They are extremely unprofessional. They also appear not really educational sound. Moving forward I will google the estate agent reviews before contacting them. Your reviews are pathetic and if I would have seen this before I would not be contacting you. I will be reporting this to the regulated body as this estate agent should close it doors."Hello Please accept his offer as confirmation that you offer of is not high enough. The company have now accepted another offer. Many Thanks Kirsty RobertsSenior Branch Manager, Countrywide18-20 Allerton Road, LiverpoolL18 1LNDD: 01517342220EmailKirsty RobertsSenior Branch Manager, Countrywide18-20 Allerton Road, LiverpoolL18 1LNDD: 01517342220email- Kirsty.roberts2
5/5
GoogleSuch a lovely friendly team especially Hana. She answered all my enquiries quickly and patiently. Highly recommend their services for anyone looking in the area.
Many thanks Nikki for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotBidding wars
After putting asking price in on quite a few properties this estate agents are not happy to accept. Entwistle green thrive on bidding wars. Won’t be looking at any more properties related to this company. Bad business
5/5
TrustpilotAbsolutely amising shenon yesterday we…
Absolutely amising shenon yesterday we veuing with her 3 property she's very helpful and shes great very professional the wey presented the houses and telling us about the areas
5/5
GoogleWhat a wonderful experience with Joe, after a thoughtful conversation we arrived at a positive destination. So happy to have a deal with them
Thank you for sharing your positive review, we are thrilled to hear that you had a wonderful experience with Joe! It was our pleasure to help you reach a positive destination. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotHighly do not recommend
I highly do not recommend using Entwistle Green. I dealt with Julie Winkler at the Bury branch. Extremely unhelpful and rude. She made it impossible to book a viewing for a house I was interested in buying. I since contacted the seller directly, to be told that the seller had been lied to on numerous ocassions and Julie was pushing for an inside job to sell the property to a property developer. Very unprofessional.
1/5
TrustpilotUSELESS - buyers/sellers/renters AVOID
We were in the process of looking at buying at house at the start of this year. We found a house listed with this sorry excuse of an estate agent, and they booked us in for a viewing at 12.15pm. We got to the viewing and within 5 minutes there were at least 50 other people waiting outside to view this house. Everyone that had booked a viewing had obviously brought one of two people with them (a lot of first time buyer couples and their parent/s) so it was absolutely heaving.
5/5
TrustpilotGreat experience.
I recently attended a viewing of a rental property in Liverpool City Centre and was greeted by friendly Ryan Rooney. Ryan was very professional, with excellent knowledge of the property and no question was left unanswered. Ryan provided advice and guidance which assisted me with securing a tenancy for the property. Ryan is an asset to Enwistle Green, thank you!!
5/5
GoogleRecently put a new rental property on the market with Entwistle Green and within one day they had already found a tenant. Bev and her team are very responsive and nothing is too much trouble. A very easy process from the start. We hope to have a long and successful relationship with the Team at Entwistle GreenPositiveResponsiveness, Professionalism
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRat infestation but they don’t think…
Rat infestation but they don’t think that’s urgent enough to ring landlady. The lady dealing with it isn’t in work but somehow they can’t tell me anything because she’s not in! What sort of a process is that when colleagues can’t check on what’s happening with maintenance issues. When I asked why they can’t ring rather than email landlady they hung up on me hope they don’t chew through electrics as if I was paying for property management for my home I wouldn’t be very happy.
5/5
GoogleGail Hines is a superb letting agent. She looks after the tenant's and the landlord's requirements and is excellent at making the both the tenants and the landlord happy. I haven't had to let an Igloo in Africa yet, but if I had to it would be Gail that I would ask to do it, as she would find someone that wanted one!
Thank you Helen and Adrian for your wonderful comments and 5* review! I will of course make sure your kind words about Gail and the Entwistle Green team are forwarded. Best wishes, Scott
5/5
GoogleEntwhistle Allerton were amazing throughout the buying process. I was a first time buyer and they really helped me with everything I needed. Particular thanks to Abbie who really looked out for me every step!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
