Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

Kirsty, Chernice and team were so helpful with the purchase of our house. No question was too big or small and they always got the answer! We would definitely recommend to anyone who wishes to use Entwistle Green to sell their house, and if your buying a house through Entwistle Green your in very safe hands!PositiveResponsiveness, Professionalism

Flint · 14 June 2021

★★★★★ 1/5

Trustpilot

Went to view a property and spoke to…

Went to view a property and spoke to the landlord of the house and Joe from Entwistle I advised the landlord I didn’t have the best credit and he advised me that shouldn’t be a problem Joe was very insistent that I pay the £161 fee for the search he was trying to get me to do it while I was looking at the house (very pressurising) he also rang the office (he must have a different number to most people as the girl picked up straight away) and the girl said well done (sounds commission based to me to get people to pay and they honestly have no intention of giving you the property ) I have since been trying to get the maghul office and no one picks up to discuss why no one had let me know the outcome I had to get through to them via zoopla and the poor guy had to advise me I have also asked for a follow up phone call but I’m still waiting **** very poor service ***** Be aware they take your money and normally have someone in mind for property or it’s already gone and yet they will still charge you ***** I wouldn’t normally write a review but I feel people need to be aware

Julie · 2 October 2022

★★★★★ 5/5

Google

We’ve had a great experience with Entwistle Green, especially with Beverley Bramill from the Allerton office. She’s been absolutely fantastic, always going the extra mile to make sure our tenants are happy and settled in quickly. Beverley keeps us in the loop with everything and makes the whole process so easy and stress-free. The entire team at the Allerton office is super efficient and always on top of things.

Adnan · 22 August 2024

★★★★★ 5/5

Google

Gail Hines is a superb letting agent. She looks after the tenant's and the landlord's requirements and is excellent at making the both the tenants and the landlord happy. I haven't had to let an Igloo in Africa yet, but if I had to it would be Gail that I would ask to do it, as she would find someone that wanted one!

Helen · 15 June 2019

★★★★★ 5/5

Google

Id like to thank Reece for dealing with repair work for the house i rent, the service has been very good an communication was clear. The work was completed in a timely manner by experienced traders.

Olivia · 26 March 2025

★★★★★ 5/5

Google

A huge thank you to Kirsty at Entwistle Green Allerton - we literally wouldn’t have got our sale across the line without her - Kirsty kept us updated throughout and got both our and the buyers solicitors moving along ! An above and beyond service - highly recommended

Vicky · 14 June 2022

★★★★★ 5/5

Trustpilot

Great Customer Service

After some mix ups with the referencing Claire Phelps the Branch Manager at Entwistle Green personally contacted me to assist with a resolution. She kept in contact with me for 2 days ensuring me that she was working on fixing the mistakes that had been made that were not even her fault. We came to a solution today and I cannot thank her enough for helping us through this stressful time, I would highly recommend Entwistle Green purely because of Claire. Also a special mention to Mandy who has been our point of contact throughout our tenancy and has always been prompt and helpful with any issues we have had.Thanks again to Claire and Mandy!

Sophie · 27 May 2022

★★★★★ 1/5

Trustpilot

Incompetent in Liverpool city centre branch

Incompetent and useless. Dealt with Nicky (branch manager) and Joseph in the Entwistle Green Liverpool city centre branch.They made numerous mistakes when we moved in including not organising a proper clean of the property and not completing the inventory in a professional way. They left boxes on the floor for the inventory and said they couldn’t move them in case they had needles in. (Seriously!!) this covered an issue with the floor which luckily the landlord was aware of but was not included in the inventory so could have led to a liability for us.This was followed by even worse mistakes when we moved out, when they were too incompetent to ensure the return of our deposit within the time frame required by the tenancy agreement. Mistake after mistake led to delays in releasing our deposit back to us, when the landlord sent us proof he approved it on the day we moved out. Caused potential friction with the landlord by not giving us as tenants the legally required notice for viewings when we were moving out, and tried to blame us for losing a car park fob before finding it minutes later.Avoid using this company - especially the Entwistle Green Liverpool city centre branch on Dale St.

Sean · 28 April 2022

★★★★★ 5/5

Google

The team at the Allerton branch really exceeded my expectations! They are very knowledgeable and professional which helped me decide what sort of property I needed right down to every detail, they went above & beyond in securing exactly what I wanted, so thank you guys so much for being amazing and making the process of property hunting so fun & quite frankly exciting instead of being stressful 5*

Khalid · 7 June 2024

★★★★★ 1/5

Google

I've dealt with Country Wide PLC on several occassion and never had any issues with them. Unfortunately I can't say the same as of late. Although i got clear and concise information from Ms S Carrol when (Lettings) Letting propery out . I cant say the same for Mgt .NegativeResponsiveness, Quality, Professionalism, Value

Wayne · 14 June 2021

★★★★★ 5/5

Google

Top notch! Simple process between viewing agreement. With Olivia being absolutely amazing.

Connor · 26 March 2026

★★★★★ 5/5

Google

Joe, Beverley, and the team put in a tremendous effort to move us in less than a week. Thank you so much for your hard work, it’s greatly appreciated.

Ananthu · 16 October 2025

★★★★★ 1/5

Trustpilot

I had a very bad experience

I had a very bad experience. I paid the letting agent a lot of money. They usually not answer my phone or just cut off.

Keaiwen · 7 August 2026

★★★★★ 5/5

Google

These guys were amazing. Couldn’t have asked for a slicker and more personal service getting me into my dream home . Special thanks to Beverley for her dynamism and customer service Trust these guys !!

Tom · 14 June 2023

★★★★★ 5/5

Google

The Entwistle Green Letting Dept is a well-coordinated, friendly and reliable team. Their knowledge of the market is second to none and thanks to Nicole's help and efficiency the recent change of tenancy went seamlessly.

Joanne · 14 June 2023

★★★★★ 5/5

Google

Just wanted to thank Kirsty and the team at Allerton Road branch they made selling my house so easy and were always so pleasant to talk to, thanks guys!

Maddie · 16 November 2023

★★★★★ 1/5

Trustpilot

Honest opinion

I rarely leave negative reviews, but I felt compelled to share my experience. This estate agent was unprofessional and unresponsive throughout the entire process. Communication was slow (if it happened at all), and I constantly had to chase for updates. I felt completely in the dark, and it seemed like they had no real interest in helping or providing a decent level of service.

Kate · 19 September 2025

★★★★★ 1/5

Google

Currently renting a property through this company and seem to be over charging every months tried to change bank details for the last three months which has still not been done and my tenants are also in rent arrears was told today they are holding money of mine due to the licence not yet purchased and told to phone accounts which I have to be told they are not holding money. I Have been to the branch on four occasions now and every occasion they are unable to bring my statements up so I can see were all my money is going and due to tenants being in arrears we are unable to switch letting agancys

Scarlette · 18 August 2023

★★★★★ 1/5

Trustpilot

Stay well away! They will Gazump You

Only gave one star because I couldn’t write a review with zero! These people are liars who are just trying to get as much out of you as they can. Two and a half weeks ago I viewed a house to be told the lady was wanting a quick sale. And to make a offer and the next day final offers would be took to be fair and not mess anyone around! I made a offer. The next day I was asked for my highest and final offer and told no more offers would go forward from here. A few hours later I was told my offer was accepted. I then got this in writing two days later and was told the house was taken off the market and no viewings would take place now I had my offer accepted. I have paid solicitor fees to get searches done, I have paid the Morgage advisor because he has sent off for our Morgage. Our help to buy isas have been closed and sent for. Today I have a call to say someone else has put a higher offer in and I’ve lost the house. Gazumped! Entwistle green are unprofessional and lie stay well away ! The house is still on Zoopla and right move it has not been taken down! Now I have no house and hundreds of pound out of pocket for fees one paid for trying to do everything right for the sale! How is this fair !

Stacey · 26 November 2021

★★★★★ 5/5

Google

Had a very good experience so far with the agency since my hunt of a flat in Liverpool! Once they were aware of my specific situation and research, they didn’t let me down and kept finding properties for me to visit until I match with one! Agent Ross Scholes who took care of me was very accommodating and friendly xxx I felt very lucky 🍀 …

Philomene · 6 June 2024

★★★★★ 4/5

Google

Olivia was very helpful throughout the process of finding our new place... She was kind and answered all my questions... She made the whole process a lot easier... Everything worked out really smooth...

Linsha · 14 June 2023

★★★★★ 5/5

Google

Amazing estate agents communication was brilliant

Terri-Leigh · 15 April 2026

★★★★★ 5/5

Google

I recently purchased my house with Entwistle Green and the experience was nothing short of excellent. From start to finish, their professionalism, responsiveness, and attention to detail exceeded my expectations. Abigail who works for Entwistle Green made the entire process seamless, providing expert guidance and ensuring a stress-free transaction. I highly recommend them for anyone in search of a top-notch estate agent. Thank you for helping me find and secure the perfect home!

Will · 16 December 2023

★★★★★ 5/5

Google

Overall, I am happy with the service and help in renting a property. Olivia was very helpful and helped me with all my questions and quickly responded to my emails and calls.

Mohamed · 14 June 2023