Trusted Agent profile · Liverpool
★★★★★
610 reviews across 2 platforms
18-20 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Entwistle Green's office in Liverpool, at 18-20 Allerton Road, is rated 3.4 out of 5 across 610 reviews on two platforms, including 343 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleI’ve let my property through EG in Allerton for 3 years now. My experience with Beverley Bramill and more recently Gail F Hines has been superb. Always available to help me or my tenant to ensure a happy coexistence. Can’t go wrong. Thanks guys.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPoor Customer Service
Poor Customer Service, taking money from vulnerable people in a time of desperate need by falsely holding deposits, by not entering them into a scheme. Then they have the audacity to tell their customers who have paid fees to Entwistle Green to look after their deposits etc that they have to take the individual landlord to small claims court to get their deposits back. The landlord had instructed Entwistle GREEN that they were happy that the property was in good condition but they have still failed to reimburse me. Jessica Thwaites was very unhelpful and is not complying with the tenants to protect them.
1/5
TrustpilotDue to the arrival of our new child
Due to the arrival of our new child, the fact that we live Manchester and my wife being diagnosed with cancer, I left the management of my property in Wavertree, Liverpool, in what I assumed were the capable hands of Entwistles, Liverpool Allerton branch. It is only recently with my wife recovery that I've had time to get back on top of things. And what I've uncovered has unravelled into a nightmare.Horrendous mismanagement and possible fraud. In just one case I discovered I'd been charged £500 for repairs that were never carried out. In another case I paid £120 for new mixer tap's that were not installed. When challenged they played dumb were obstructive and unhelpful. Inspection visits were not carried out. New smoke alarms were not installed that I'd requested.I'd lost tenants because they failed to update me with issues. One tenant had contacted the council because repairs to a bathroom toilet arranged by Enwistle were of such a poor quality they had left the toilet a health hazard. I found this out by contacting the tenant myself. My tenant told me she's been complaining to them for months and they claimed I wasn't responding to there requests to authorise new works (Lies). They constantly failed to reply to emails and phone calls, I was charged for services, that I was not subscribing too, despite my phone calls requesting to cancel this and refund me. I could go on.In short horrendous and abysmal service. Avoid, avoid, avoid !!!!
1/5
TrustpilotAvoid if you can
Don’t answer emails or pick up the phone if they know they may have to have an awkward conversation. Completely misinformed us( I suspect on purpose, you know who you are,Ben!) and have avoided all contact with us since. Their & the vendors loss I’d have been happily have increased my offer by another £15k.
5/5
GoogleFast and efficient. Brilliant service always had time for my questions as I’m new to all this Beverley and Olivia been top drawer thank you
Thank you for your kind words! We are so glad to hear that you had a positive experience with our team. We pride ourselves on providing fast and efficient service and are always happy to answer any questions. Kind regards, Lucy, Customer Feedback and Support Team
2/5
TrustpilotWill never reply to you
Viewed a property beginning of October, had a few questions they didn’t have answer to so had to wait, still waiting for reply, had to find out answers myself. Put offer in, no replies from emails, had phone call week later for final offer. Send emails again cause 2 weeks no answer and still never got a reply from those emails, three weeks after putting in offer got a phonecall to say had gone with a higher offer. They never reply to any communication
5/5
GoogleExcellent from start to finish , Really kept it as smooth as possible and kept any updates I required in a very timely manner Thank you X
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleSophie went above and beyond when helping me out and her communication throughout the process was A*! Based on how her and the rest of the Allerton Road team have treated me I would gladly use their services again and would recommend Sophie especially for her willingness to help.
Thank you Peter for your 5* review and kind words of our dedicated team. It is great to see that they went above and beyond your expectations and that you would recommend Sophie and the team them to anyone. Best wishes, Lucy.
5/5
GoogleSo happy with the service, they really do go above and Beyond. As a first time renter I was really nervous but Bev was so helpful and put me at ease. She reassured me every step of the way thank you all what an amazing lettings team 😊 …
Hi Jen, thank you for your 5* review and kind words. Kind regards, Mike.
5/5
GoogleAfter visiting various estate agents, we decided to use Entwistle Green. We are so glad,we used them to sell our property. Kirsty and her team were first class, always in contact, always available, always there to help and advise us through the sale process. We cannot praise them enough, highly recommended.
Hello Karl, Thank you for the wonderful 5 star review and recommendation! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by Kirsty and the team at Entwistle Green, Allerton Branch. Many thanks once again.
4/5
GoogleI bought a property through this branch and had a great customer service journey. Rachel was always quick to respond to any queries I had and was great ensuring the process ran smoothly so that we got the keys to our new house Christmas week. Would recommend them!
Hi Hannah, many thanks for your great 5* review and that the service you received enabled a smooth purchase process. Best wishes, Tracey.
5/5
TrustpilotVery professional letting agents
Entwistle Green Blackburn have been our letting agents for many years. Sherry and her team have always been very professional and proactive and always go the extra mile to organise any work or maintenance required at our apartment. We would highly recommend them if you are looking to rent a property in the Blackburn area.
5/5
GoogleExcellent service - thank you Hana
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotJust shocking no service at all.
Just shocking. Property management agents should be regulated properly.I am a landlord who handed over my property to be managed by this company whilst a tenant occupied my property. I have just been given my property back since the tenant left and it has been given back in a absolute disgusting state, which is costing me money to put it right when all of it could have been avoided if the managing agent had done their job. No management service was provided in this instance. Avoid, Avoid at all costs unless you want to be the one paying to get your property back after it's been left in a disgusting state. I question where the true references come from.
5/5
GoogleLovely, smooth, relaxed but efficient process and Olivia and the team made moving a lovely process! Thank you
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleGail Hines and the team were really nice to us and help my partner and I find the nicest place in a record time. We really appreciated how quickly everything was handled and how smooth the communication was during the process. All the best to the team!
Thank you Roberto for recognising Grace and the Entwistle Green team with your wonderful 5* review. Kind regards, Lucy
3/5
TrustpilotWorst Branch Manager Experience
Worst Branch Manager ExperienceI had the unfortunate experience of dealing with the worst branch manager ever. Initially, they presented me with a lower offer, which was fine. However, they failed to inform me, their client, that there was also a higher offer. When I mentioned that the initial offer was too low and referred to the valuation they first provided, the manager suddenly presented a second, higher offer from the buyers within seconds. This raised doubts in my mind about the transparency of the offers and made me suspect there might be ulterior motives to push the price down or other incentives at play. The manager was, quite frankly, the worst negotiator I've encountered and was rude and pushy on the phone.The initial valuation and approach by another team member were fine, and things started off well. However, a potential deal was missed due to how the initial offer and negotiation were handled. After two and a half weeks, I emailed another team member to reconsider the negotiations, only to be informed that they had made an offer on another property.Since they came on board as part of a multi-agent arrangement, I haven't had any discussions about the market report, except for a copy sent by email . The personalized client engagement was non-existent. When I informed them of the end of my contract, the branch manager herself asked why. After I explained my reasons, none of my subsequent emails were replied to, except for chasing the removal of their advert. This behavior was completely immature, to say the Least. But after the removal I got sent email contract doesn't end till November - the irony. They didn't bother to inform me of this on my initial email. What was once a good estate agent is no longer for me. I have now returned /remained with my first estate agent, who has been absolutely brilliant throughout years as a customer with them.Personally I do no recommend nor come touch their services ever again. @nearly 4k price tag for their fees, the standard is just awful.
5/5
GoogleAmazing people and so helpful with everything ❤️
Thank you for the glowing feedback! Our team strives to provide exceptional service and we're thrilled to know we exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotPlanned viewing gone wrong
Had booked a viewing, to go view a property they had to offer (got a confirmation text and everything). When going to view the property no one answered the door or was waiting outside. Waited near 30min and when the office finally answered they said the person who was in charge of the keys was on holiday and shouldn’t have booked the viewing in the first place. Adding to all of the annoyment I had to use time off work for this, the company wasn’t even sorry and im also quite heavily pregnant so going to places isn’t comfortable for me either… Conclusion won’t be looking at Entwistle Green Lettings properties anymore.
1/5
TrustpilotCoutrtwide conveyancing own these guys
My partner bought a house from this estate agents and the people were friendly ok people. The trouble is these guys suggested she use a service fior providing the mortgage and conveyancing from a company called Countrywide as they said it would make life easier, so I agreed! WORST DECISION EVER!!!!!!Countrywide were incompetent in setting up the mortgage and the conveyancing side are incompetent, obstructive and obscenely exspensive. Please please please do not take the estate agents recommendation to use Countrywide!!!!What they estate agent fails to tell you is Countrywide owns the estate agents and they use the agents service as salesmen - it’s not impartial advice it’s salesspeak when they say it will be easier etc it WONT trust me If you see a house you love with this agent, buy it but DO NOT USE COUNTRYWIDE
5/5
GoogleEntwistle offer impeccable service and go that extra mile to really make sure you get looked after. I'd recommend to any landlord
Thank you so much for the kind words! We strive to provide top-notch service and ensure our clients are taken care of. We appreciate your recommendation and look forward to continuing to go the extra mile for you. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotWould not recommend to my worst enemy
Would not recommend to my worst enemy. A terrible experience with Entwistle Green (Westhoughton branch). The team were never really interested in helping us pursue the house we wanted and made up lies, excuses and tried to delay our purchase as much as they physically could. We dealt with Tammy and Claire who made little effort in easing what should be a fun and exciting experience for a first time buyer. They tried their absolute hardest to keep us from viewing the house, despite the fact we rushed to put together a proof of deposit for them as this was apparently a requirement. They then claimed to have "accepted" our offer.. yet still listed a previous lower offer on their website. They kept taking other offers and completely backtracked on the fact they accepted our offer. Meanwhile, we were still adamant we wanted this house, so we raised the stakes.. so much to the point that both Tammy and Claire claimed that they would be opting for another buyer for a LOWER PRICE. It was never about price.. they never took our offer seriously and tried to delay our purchase from going ahead (by claiming they were having "technical issues").. and it was always me that chased them for updates. If they ever faced an issue, they wouldn't contact me. I had to pick up the phone 5 times a day to get every little update and attempt to hold their hand through the process. It's now become apparent that they never wanted us to hold hands. Service was so poor - Claire (someone who is clearly in the wrong job!) could barely count up our deposit figures. I am still trying to understand what their hidden agenda was, but one thing is for sure... they are rotten to the core and made our lives an absolute misery. What a waste of time and effort. This experience has made me lose faith in the fact that there must be good, honest and hard-working people out there.
5/5
GoogleExcellent and professional staff. Always return phone calls and deal with issues. Highly recommend. Thank you Sheree.
Many thanks for your glowing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe recently agreed to let a house with this team. They are the definition of quality professional service. The whole process was seamless from viewing to the picking up the key to our new home. Really stress free and quick but thorough service. Houses in their care are well looked after for sure! Thank you
Thank you for taking the time to leave us your 5* review Nicholas Parris! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
