Entwistle Green Liverpool reviews

★★★★★ 5/5

Google

We contacted lots of estate agencies in the area when we had a house to rent out. Entwistle Green was the one we finally choose. They were professional from the start and kept us informed all the way throughout the process. The service we received from Alex really sealed the deal. She would remember to email us with our queries and always responded to our emails in a timely fashion. We contacted other agencies and unfortunately their communication was none existent/not a patch on Entwistle Green hence they lost out on representing us. So far so good with the rental department as well. No issues with the tenants they put forward to us and any repairs were sorted out by the management team in a timely fashion.PositiveResponsiveness, Quality, Professionalism

Steam · 14 June 2021

★★★★★ 1/5

Trustpilot

Do not use them - Very unprofessional

I was recommended by an agency Get Agent (where you can compare different agencies) to contact Entwistle Green as I want to find out about either letting or selling my property in Liverpool City Centre. I spoke to a lady on Wednesday and said that I would like to arrange a combined viewing for letting and sales and she gave me some slots. I then spoke to my managing agent and asked him to be present at the property at the time we arranged also confirmed with Entwistle (Kelis Rogers). I not only spoke to her on the phone, I was then sent an email and two text messages to confirm that Sophie Marlow will be visiting. My agent waited for them for sometime and they never turned up. They did not even have the courtesy to call me and tell me they weren't coming, but finally when I called them and asked them what happened and why no one turned up - that lady had the audacity to tell me that I hadn't confirmed. I was aghast. Instead of apologising that they decided not to turn up, they actually blamed me after the appointment had been confirmed on 4 occasions. I still cant believe they blatantly lied to me on my face. Definitely avoid. And when I came to do a review of this agency - I saw that their rating is 2.6 - which says a lot.

Sajida · 30 May 2024

★★★★★ 1/5

Trustpilot

First I left a message on Rightmove…

First I left a message on Rightmove asking them not to call during the day and they promptly did. Then I've left them multiple messages asking them to email me about a house without my number and they can't be bothered responding. Useless!

Duncan · 4 October 2025

★★★★★ 1/5

Trustpilot

Entwistle - Old Swan Branch

Old Swan Branch - As a company they are abhorent and make the process for first time buyers stressful and difficult. Rang up for several properties, no viewings offered as was supposedly under offer, took copious amounts of information, offered a paid package to search and offer first viewing options before properties come on the market. Bombarded me daily with sales pitches and mortgage advise deals emails and other nonsense. I have continued to block and report. Money hungry scammers.

Your · 23 May 2024

★★★★★ 5/5

Google

We have recently completed on our first property and we have been really impressed with the service provided by Entwistle Green. In particular, Abbey at the Allerton road branch who was always on the end of the phone giving us help and advice. We would highly recommend this estate agents and would definitely use again in the future when looking for another place.

Callum · 14 June 2023

★★★★★ 5/5

Google

Gail Hines and the team were very helpful and friendly. They were extremely professional and provided top notch service. Special thanks to Gail who went above and beyond to help us rent a flat. Would recommend to everyone!

Raf · 15 June 2019

★★★★★ 5/5

Google

Amazing service from beginning to end beginning was always there to help me when needed

Kate · 16 August 2025

★★★★★ 1/5

Trustpilot

I WILL NEVER USE THIS AGENT AGAIN

I WILL NEVER USE THIS AGENT AGAIN, so unprofessional and unorganised and the most rudest women who deals with deposits. I had lived in my little flat for nearly 13 years very happily only be told that the owner was wanting to sell, this isnt the issue, the issue is how i was managed by the Allerton Road branch and the rude and obnoxious the lady who deals with deposits. i spent many hours cleaning the apartment before leaving and had photographic evidence of this only to receive a report to the contrary saying it was dirty dusty and in a state of disrepair, i looked after this property whilst there and it was spotless when i left. I really want to make a complaint about the whole thing but i cant find an email address to contact.

David · 9 May 2024

★★★★★ 1/5

Google

Shambolic and money orientated. The outcome of their business model means that different departments have little or no communication. I'm not sure I've ever received a full month's rent without some obscure arbitrary tax. I asked for a tax statement sending again - £65. You need to be on top of stuff with them and continually challenge bad practice or you'll end up financially down. In response to your message- individual workers are all really personable. It is the model they work under which I take issue with.

Rod · 12 January 2021

★★★★★ 1/5

Trustpilot

This letting agency is the worst

This letting agency is the worst, I was booked in for a viewing, when I got there nobody showed up, I spend over 30mins waiting and they still didn’t show up , I tried calling and they didn’t even pick to atleast explain to me why they didn’t show up , run from them guys !!!

Chika · 24 April 2025

★★★★★ 1/5

Trustpilot

How do they get anything done?

Dreadful. Told us that we had to be there in person to view properties when we're trying to move from another city and work full time so we can't go in person. Won't do virtual viewings or phone calls for us and won't accept offers without viewing the property first. Shambles. How do people move cities when they can't be at all accommodating for anyone else's needs? Embarrassing company and embarrassing policies. Totally unhelpful staff who just sigh down the phone at you. Makes moving so much more stressful when it's completely unnecessary. Just offer virtual viewings!Edit: made the long trip for a viewing. They didn't even bother to show up. This was after changing the time at the last minute and getting our booking wrong multiple times.

Anon · 14 April 2024

★★★★★ 5/5

Google

Went on a viewing with Olivia, excellent customer service, very helpful and knowledgeable

Gillam · 16 August 2025

★★★★★ 5/5

Google

Very professional and knowledgeable, and prompt service to boot! Gail was exceptional in helping me land a rental property - kudos to her for making something as stressful as moving an absolute breeze.

Jenny · 14 June 2020

★★★★★ 5/5

Trustpilot

Shannon is a lovley and very helpfull…

Shannon is a lovley and very helpfull person. I am very happy with the profesionalism and prompt agent. Pleased with the experience with her. Sorina Alexandra Neamtu

Neamtu · 5 July 2024

★★★★★ 5/5

Google

We recently bought a property through Entwistle Green. Although they didn't owe any duty to us as the buyer, we found them outstanding in their care and attention, to enable the completion of our purchase within 5 weeks of first viewing the property, during one of the most hectic periods for house buying as a result of the stamp duty exemption ending at the end of June 2021.PositiveResponsiveness, Quality, Professionalism

Carlton · 14 June 2022

★★★★★ 5/5

Trustpilot

Entwistle Green Maghull, excellent service

If you require a property in the Maghull area, go to Entwistle Green Estate Agents in Maghull Square. Sarah and the team are fantastic, they helped us through a stressful time selling our property.

Happy · 7 February 2024

★★★★★ 1/5

Google

Shambolic and money orientated. The outcome of their business model means that different departments have little or no communication. I'm not sure I've ever received a full month's rent without some obscure arbitrary tax. I asked for a tax statement sending again - £65. You need to be on top of stuff with them and continually challenge bad practice or you'll end up financially down. In response to your message- individual workers are all really personable. It is the model they work under which I take issue with.

Rob · 14 June 2020

★★★★★ 1/5

Trustpilot

A very disappointing experience, avoid.

A very disappointing experience, would avoid. My first tenant through an agent was unfortunately with Entwistle Green (Allerton branch) checks were supposedly carried out before moving in, but somehow huge debt was carried over and bailiffs still attend my property for them, even now they have moved on. I was continuously told one thing over the phone, and then an email would shortly follow to say something different, which shows poor communication amongst the team. My house was fully turned into a cannabis farm for the 12month duration of the tenancy, which the (third party) who carried out an inspection failed to notice or take photos of the many holes cut out of the ceilings, electric cupboard, or related equipment lying around. Once I carried out the 12 month inspection myself and saw the significant water damage, I referred back to the 6 month photos by third party and when zoomed in the evidence was there for them to see!Once I got the tenant out, I was owed rent arrears, and to add insult to injury EW asked for £150 for a check out inspection (same third party with attention to detail) and the rent/legal protection cover I'd paid for all along failed to protect me/refuse to assist because it was under 2 months worth of rent owed. I tried solid for a week to get in touch with the office, left multiple voicemails, and after emailing I was promised a call back and heard nothing. Even though I wouldn't dream about going through these agents again, I was surprised by them ignoring me, as fee's would be involved for them in helping me find a new tenant. Overall shocking experience with this agent, and was enough to put anyone off renting property out.

L · 14 March 2024

★★★★★ 1/5

Google

Terrible at keeping in touch, unhelpful most of the time and often irritated by problems I had as a tenant. Property was in a dreadful state and not at all what we were promised. AVOID AT ALL COSTS!!

Calum · 16 June 2015

★★★★★ 5/5

Google

I recently purchased a house for investment in Wavertree. Excellent service from Kirsty at the Allerton Branch, honest, professional and hard working. Her level of service was above and beyond expectations. Thank you Kirsty.

Andy · 15 June 2019

★★★★★ 5/5

Google

Just completed sale of property with Entwistle green doing a brilliant job from start to finish A special mention must go to a marvellous young lady (Emma) who made the experience very easygoing

G · 12 November 2024

★★★★★ 5/5

Google

Just completed sale of property with Entwistle green doing a brilliant job from start to finish A special mention must go to a marvellous young lady (Emma) who made the experience very easygoing

Graham · 9 November 2024

★★★★★ 5/5

Google

Very happy with the service provided by the whole team. We asked another agent to find the tenant for us. However we been waited for nearly a month but still can't find a suitable one and then we asked Entwistle Green agents to help within a week, we rent the house out. They really did a good job!

Venus · 14 June 2023

★★★★★ 5/5

Trustpilot

I never actually got a property with…

I never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan

Kyle · 2 October 2024