Trusted Agent profile · Liverpool
★★★★★
610 reviews across 2 platforms
18-20 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Entwistle Green's office in Liverpool, at 18-20 Allerton Road, is rated 3.4 out of 5 across 610 reviews on two platforms, including 343 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleWe let are house with Entwistle Green they are a very professional company and rhe process was so simple/quick and stress free would recommend this company to anyone !
Hi Lauren, thank you for your 5* review. It's good to hear that you would recommend the lettings team. All the best, Mike.
1/5
TrustpilotAbsolute disgrace
Absolute disgrace. We had problems with the waste pipes and they left us live in a house full of fecal matters. When I was calling them and crying they have said to me there is no need to be upset. We have reported multiple issues in the house and they did not even reply or replied after months. Refused to give deposit back and when I told them they have 10 days to give the deposit back, they tried to convice me it is 28 days.Absolute s**t show this company. Avoid at all cost if you don’t want to deal with incompetent agency.
5/5
Trustpilotjack helped us through moving from…
jack helped us through moving from amberbanks grove to warley road and made the move go smoothly, he is great, highly recommend this company.
1/5
GoogleMoved my viewing from Thursday to Friday which is fine because they communicated this with me. No one showed up the next day. Phone calls were not answered. No email response. Waited 30 mins, then I decided to leave.
Hi Jan, Please contact us via review@countrywide.co.uk with further details so that we can look into what has occurred here and if the viewing was to be undertaken jointly by the team or if other arrangements had been made for the occupants to assist. Kind regards, Scott @ Customer Care
1/5
GoogleMoved my viewing from Thursday to Friday which is fine because they communicated this with me. No one showed up the next day. Phone calls were not answered. No email response. Waited 30 mins, then I decided to leave.
Hi Jan, Please contact us via review@countrywide.co.uk with further details so that we can look into what has occurred here and if the viewing was to be undertaken jointly by the team or if other arrangements had been made for the occupants to assist. Kind regards, Scott @ Customer Care
5/5
GoogleGail was very helpful and really went the extra mile to find us the right property
Thank you for the amazing 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI really would not give them one star…
I really would not give them one star we reported faults throughout our tenancy we left the property because the toilet was not fixed and the bath was broken and shower was leaking we even reported this to the landlady and the landlady has relet the property after we left the property even though she knew the property was inhabitable and yet the estate agents are saying were liable for the rent and any damages to the property even the landlord has relet the property there were also lead pipes in the property the lead was so high in the drinking water it made my partner loss her hair the landlady saw the blood test results and water board did reading of the drinking water in the property which the landlady saw the results of this which she denies ever seeing and she even says she can not speak English and she is making the new tenant so ill
5/5
GoogleWe can highly recommend Entwhistle Green, Allerton. Professional and helpful throughout our sale. Thanks all!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleAwful sadly. Any issues are left to me to solve and nothing is chased up. It can take weeks or months for small issues to be solved and it’s up to me to be more proactive than Entwistle green. So would advise against
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleA huge thank you to the whole Allerton team! Everyone is extremely approachable and very helpful. A big thank you for making the whole process so smooth for us.
Thank you for taking the time to leave us this great 5* review Melissa. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotSTAY CLEAR OF THEM
I paid them to manage my house some years back that I had rented out. They must be in some kind of an arrangment with a little known energy provider (To my recollection called 'Sparks') who they tried to push onto my tentants, but the tenants refused.However, when the house became empty again and I put it up for sale. Entwhistle must have informed this energy company that the house was empty, because after some months, that energy company sent me a bill close to £150 for standing charges. I never agreed to them being an energy provider, but they threatened me with legal recovery of the bill if I didn't pay it. I had no choice but to pay. On confronting them, Entwhistle didn't deny what they had done and tried to justify it. Their excuses were as pathetic as they are. Stay clear of this organisation.
5/5
GoogleWhen looking for a home for myself I was completely lost until I spoke with Nat Dunbar . She was the answer to all problems being helpful, attentive, compassionate and had a certain which filled me full of assurance and confidence which helped me make all the right choices. Thanks million Nat I am well and truly settled and stress free and I owe it all to you
Hi Keith, Thank you for the great 5 star review. I'm pleased to see that you benefited from the passionate and personal approach taken by Natalie. Kind Regards, Sarah
1/5
TrustpilotI cannot give less than one star
I cannot give less than one star, otherwise I would. Is the worst company to deal with. I had problems since the beginning with the inventory. It was a lot of lies and wrong information. I had to complain about this and they only sent me the right one, with the wrong things after weeks, as I was calling and asking them for the real inventory with the real problems in the house. They said it was a nice house, but was a completely opposite. Every problem that I reported for fixing they took ages to come and I had to call every day, and some of the problems still there because they do not bother to sort it out. I stayed one entire week with problems in the toilet to flush it. They must’ve fixed it in the maximum of three days, but they didn’t. I took half day off to come with them to make the inventory because I do not trust anyone in this company and they just cancelled after 20 minutes late of the time they should be at the property and the excuses was the bad weather, but I came driving in the snow from St. Helens to Liverpool, it is not an acceptable excuse. I called them and they said they cannot do it today or they can do it by themselves without me being present. No way I would let them go to the property and make a mess and ask me to pay for it. I do not trust anyone in this company. They always blame the contractors or some company that work for them. Worst company ever!
5/5
GoogleWe recently sold our property with Entwistle Green, who were really fantastic. The whole team went above and beyond to help the sale to go through and the communication and customer service have been excellent. Kirsty in particular has been brilliant, she is professional, approachable, efficient and all round amazing at her job. Thank you!
Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe worked with the local financial advisor from Countrywide, Carol Smith. Carol was wonderful. She helped us find the right mortgage for us, and also helped us with all paperwork and dealing with solicitors, insurance, etc. We wouldn't be home owners now if it weren't for her. We definitely recommend her as a financial advisor.
5/5
GoogleIt was a nice experience with the staff while I was occupying the accommodation they rented to me. Always easy to reach and they are responsive
Thank you for taking the time to share your experience and for your wonderful 5* review Blessing! Kind regards, Lucy, Customer Relations.
1/5
GoogleDisgraceful service. Phoned a week ago to make an appointment to view a property. All booked in for 11am today. I phoned to confirm we will be attending today and was told I did not have a booking as the property was sold!!!!! The property is still at the present time listed for sale. No communication from this agent all week. They are a disgrace.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
1/5
TrustpilotUnresponsive and unprofessional
Unresponsive and unprofessional. Deposit funds withheld long after tenancy ended, requiring escalation. Avoid.
1/5
TrustpilotIncompetent, disorganised and careless
I had a truly awful experience with this estate agent during my tenancy. They were disorganised, unhelpful, and constantly failed to take responsibility for their mistakes.
1/5
TrustpilotIf I could give them minus 20 stars…
If I could give them minus 20 stars I would.Avoid this estate agent if you can. Wish I had read these reviews before I tried to buy a property listed by them. No replies to emails. Made me meet with their mortgage advisor despite my partner being a mortgage advisor which was a complete waste of my time. Offer on a house accepted in November, surveys and quotes paid for as well as solicitors fees to find out in February that probate hadn't even been applied for yet so they had lied from the start. Currently still waiting for just an acknowledgement response for a complaint email I sent them a week ago! They haven't even apologised for what's gone on which would clearly be a stressful and upsetting situation for me or anyone really. Their lack of contact only exacerbates things and I'm left waiting with no indication of a timeline at all. Absolute joke.
5/5
GoogleExcellent service quick and responsive
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotRented a property for a year the roof…
Rented a property for a year the roof had been leaking from day 1 reported to the agent whilst I was sat there in the office I could not believe my ears lettings manager on the phone with landlord admitted that not the tenant before me but the tenant before the previous tenant reported the leak.The property was not clean when we moved in also furniture left behind no smoke alarm no carbon monoxide sensor.They or the landlord do not care about their tenants when the contract was up I moved out even the council got involved.The leak was resolved after we moved out what a coincidence.Gues what even arguing took a month to get our deposit back.Avoid at all cost they do not care about you!
5/5
GoogleWow... What an excellent team of dedicated vendors. Kirsty, Sheree (think I've spelled that right) and the team were so helpful and available whenever needed, made selling my house an absolute breeze... kudos folks and Thank You
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleMy sister received awful customer service. They lied about trying to call her and wouldn’t let her change guarantor and refused to refund £160 deposit
Hi Shaun, we're sorry to hear about the experience your sister had. We take feedback seriously and would like to address this matter. Please contact review@countrywide.co.uk so we can investigate further and assist you. Thank you. Kind regards, Lucy, Customer Relations.
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Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
