Trusted Agent profile · Liverpool
★★★★★
611 reviews across 2 platforms
18-20 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Entwistle Green's office in Liverpool, at 18-20 Allerton Road, is rated 3.4 out of 5 across 611 reviews on two platforms, including 343 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
5/5
GoogleThanks so much for making the sale of my house go through so smoothly, I can’t recommend all the guys in the office enough, I’ll never go anywhere else!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotWaste of time
Really upset with this company. Arranged a viewing for a property and showed up early. Waited 20 minutes, called many times and had no answer. When we finally got through, we were told the property was no longer available and they were dishonest with us, claiming to have called and left a message (no missed calls, no voicemails).
5/5
GoogleExcellent communication and professional service provided by very friendly Beverley and Sheila. Thanks for your help!
Many thanks for your marvellous 5* review Hannah. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotTerrible management
Don’t use this agent. Terrible management. Waited a few hours before viewing to tell me I can’t go to view the property. Won’t recommend or use again.
5/5
GoogleJust rented a house from this branch and the girls, Nicole and aellie especially, have been amazing. They were so happy to help and went above and beyond for us. Its been a breeze.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotSCAM COMPANY DO NOT USE!
This company is a scam. I strongly regret going with them from the get go. Beverly, who is the lettings manager is completely incapable of understanding and executing basic tasks. She originally lied to us about when originally renting a flat and told us there was someone else interested to offer £25 extra a month, in which I later found out was a lie. She also mentioned that the flat was "fully furnished", and also was advertised as such, which was also a lie. The landlord told me he would never had agreed to allow them to say this. She told us the mattresses in the flat were "brand new", but after arriving looked at least 10 years old. She then took over a month, with a lot of emailing and calling to give us our deposit back, refusing to admit, she had anything to do with it. The company is so unorganised, it seems like it's ran by interns. Beverly's attitude over the phone is horrendous, she has terrible customer service skills. But hey! at least now I know, if I ever see an Entwistle Green Lettings logo on a property, to run for the hills!
1/5
TrustpilotAWFUL COMPANY DO NOT USE
I have been waiting for my deposit for 22 days after I had moved out which is unacceptable. The staff are exceptionally rude and pass you on to other people to avoid blame. Beverly who is the manager does nothing to help you out and is incapable of doing her job., Sheila who is also another member of staff is also as useless as Beverly. Do not use this letting agents I repeat do not use this letting agents they are absolutely awful and cannot do a simple task of returning a deposit which should take 3-4 working days not nearly a month.
4/5
TrustpilotMano
I would like to thanks Beverley Bramill, Gail J Hines, Sheila Carroll, Eleanor and rest of team in Entwistle Green Lettings Team for helping me rent out my house, They are very polite and approachable
5/5
GoogleGreat service from start to finish - I rented my property through Enwhistle Green and found Bev/ Lisa and all the team great to deal with it. Very response in all dealings and always had my best interests at heart throughout their time managing the property. Would highly recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMiss leading, dishonest agent
When to view a property with this agency and there was no mention of any parking restrictions when enquiring about the property and many questions were asked.When I turned up to view the property and saw the restriction I asked if the agent had a parking permit give that no mention of any restrictionshad been mentioned. I was told no however, not to worry as there may be one inside the property.This turned out to be untrue, in that there was no permit inside and the agent was aware of this already which has now come out after complaining. As a result of the miss information, it resulted in me getting a £70 fine and Entwistle Green have basically denide any conversation ever took place regarding the parking and that I should have known prior to arrival because of a tiny sign that is in the corner of an image of the property online.If they can't even make you aware of something as simple as a parking restriction............ need I say anymore. I for 1 won't be using this agent again.£70 to view a property.
1/5
TrustpilotScammers! Do not pay holding deposit!
Took my holding deposit for an agreed let, was very excited about the place! Then started asking for things they hadn’t previously mentioned, said student loans didn’t count as proof of finance (despite knowing this prior and it saying nothing on the application contract about only professionals being allowed to rent) and kept me in limbo for almost a month with very slow replies. Suddenly they took back their offer and rejected the application but refused to refund the holding deposit. Absolutely scammers.
5/5
GoogleNicole and Sheila have been great to deal with, personable and pleasant throughout. Very helpful in the difficult market of finding a place to rent from out of city! Would recommend :)
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have been working on a transaction for a house purchase with Rachel and her colleagues. She and they have been nothing but helpful, despite a difficult situation and nightmare solicitor being involved. Without fail, they have returned every call and fulfilled every single one of my expectations. I would not hesitate to recommend them.
Hi Alan, many thanks for your wonderful 5* review and recommendation. It is great to read that Rachel and the team provided you with such high customer service in the purchase of your new home. Best wishes, Tracey.
1/5
TrustpilotUseless Lettings Agents
My family and I have been renting from Entwistle Green since September 2020 in Maghull. NEVER AGAIN! Nothing EVER gets fixed or reported to the landlord, even when we get through to the landlord nothing gets done. We were promised a new turf, which we got but was laid by some odd jobs man that obviously didn’t have a clue what he was doing because you can see the joins we’re the turf hasn’t knitted together. We were promised that drawers in the kitchen would be realigned as they weren’t quite right, which were still waiting for except now we have a drawer face HANGING OFF. Entwistle Green don’t seem to think this is much of an issue even though we have a toddler running around. Paying a ridiculous amount of money every month for a house that’s falling to bits. Dont bother with this company. Only care about the landlords and not the tenants.
1/5
GoogleFew years ago since dealing with this company but was left feeling suicidal. (Lies, deceit, being ignored, none existent communication).I wouldn't wish this company on anyone or anything if it is still being run in the same manner. A horrific ordeal. Only posting this now as the named popped up and I feel people should be warned.
Hi Brad, I'm sorry to read that you were unhappy with the service you received whilst using the branch but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you faced in more detail please email me at review@countrywide.co.uk. Many thanks.
5/5
TrustpilotBest experience
Me and my brother was trying for weeks trying to get a place for ourselves but the people at entwhistle green in bury helped us so much , they did everything in a professional manner and were very supportive throughout the whole process. I’d just like to say the level of professionalism was through the roof as they just constantly were the best people to do this for us, not only that but some of the most caring and considerate people, not to mention how genuine they are. Thankyou very much to Martin and Leanne at bury entwhistle green.
1/5
TrustpilotGarbage Agency
I can't understand how the people can use this garbage agency to sell their property. It is 3 months that I looking to buy house and I call them at less 20 time for different properties , guess what ?Nobody answer!I will never call them again, absolutely garbage !
1/5
GoogleThis letting agents are absolutely dire. They are slow or non existent to respond, don’t contact landlords to chase up urgent repairs, hidden rip off fees in contracts to name as just a few issues. All in all one to avoid if you can, my experience has completely put me off using them again.
Hi Linda Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk Kind regards, Jake
1/5
TrustpilotHorrible company
Horrible company. Never answer calls. They get the young girl on the desk to make excuses and never return calls. False promise after false promise. There are better estate agents around. Avoid these liars at all costs!
5/5
TrustpilotGail in Liverpool Office has been very…
Gail in Liverpool Office has been very helpful in suggesting ad showing us possible new home. She has been a great help and willing to understand the minds of new immigrants.
1/5
GoogleAwful customer service, no communication. Absolute scam 0/10 do not use them to rent
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotThis estate agents is a complete waste…
This estate agents is a complete waste of time and money.I offered on a property, offer was accepted, valuation booked and paid for, searches started, ready for completion in 2 weeks.They have accepted an offer from another buyer. What a waste of time, I’m an experienced landlord and this has never happened to me with other estate agents.Usually I have a good relationship with my estate agents and they work well with me as they know I buy a couple of properties every year. Never using these people again
5/5
GoogleE.G. were great when we came to buy our first house. As first timers, it was a bit daunting but Sophie M and her colleagues were really professional, helpful and kind when it came to what seemed quite daunting at first! I'd not hesitate to recommend them.
Many thanks for your brilliant 5* review and recommendation. Best wishes Lucy, Customer Relations.
1/5
Trustpilotthis might come across a bit harsh
this might come across a bit harsh but do not view ,sell , or rent your property through this company i paid full asking price for a property they marketed on monday i offered them full £425000 tuesday they made me run around asking for silly documents eg driving licence copy but needs to be in colour i spoke to the seller who accepted my offer and by friday my solicitor had contacted them my mortgage advisor has given them all required.Why not be honest they kept showing the property to buyers even though the seller had said no he tells me they told him he had signed a contract.the 2 ladys who work in thjs office julia and steph have no idea and customer service they dont understand.there words we work for the seller buyers dont mean anything to uson monday they started playing myself off with others and coming with, would you like to up your offer as we got higher than the asking price.my point on all this is why not just be honest and say we will keep viewing open and best price gets instead off making you run around for silly documents when theyve no intention of accepting the offer.
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Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
