Entwistle Green Liverpool reviews

★★★★★ 1/5

Trustpilot

I would give no stars if I could

I would give 0 if I couldJust enquired to the blackpool office about a house a snotty young girl answered and told me more or less not to bother with a viewing as they already had quite a few and to call back in a few days and see if it had gone.She kept talking over me butting in and even laughed at me at one point. She then said if I wanted a viewing she would have to put my details in a computer which I think she wasn't happy about and is why she put me off.Will never contact these again.

Dawn · 24 March 2021

★★★★★ 5/5

Google

Brilliant service from all the team. Always on hand to answer calls, and go the extra mile to resolve any issues. Totally professional and all lovely people. Would definitely recommend.

Nikolas · 14 June 2023

★★★★★ 1/5

Trustpilot

What a disaster

I’m not usually one to leave negative reviews but the customer service was quite possibly the worst I have ever experienced. If they would allow me to a zero star rating, I most definitely would do. The level of incompetence is beyond belief. The most unprofessional estate agents I’ve ever had the displeasure to deal with. I spoke to one their members of staff last Thursday 11/02/2021 and arranged a property viewing for Wednesday 17/02/2021. I travelled from over an hour away and when I got there the property had a sold sign up. No one bothered to notify me. All it would have taken is a simple phone call to advise me of this and it would have saved me the unnecessary journey. They even had the nerve to say the viewing wasn’t logged on their records but continue to spam my inbox with other properties available in the area. They didn’t have the decency to cancel the appointment or notify me property had been sold on the Friday. Made me drive more than 2 hours (there and back) for no reason. Avoid at all costs! If you do decide to use their services I’d suggest calling them in advance on the day of the viewing because if the property has been sold since you booked your viewing chances are they will NOT notify you at all. AVOID AVOID AVOID

Customer · 19 February 2021

★★★★★ 5/5

Google

Sheila and the lettings team were fab; they helped me find an amazing flat below budget and had me all moved in within two weeks.

Holly · 17 October 2023

★★★★★ 1/5

Trustpilot

Not trusted

I was rushed to move in by Martin from Entwistle Green Lettings Bury branch even though the property was nowhere near ready to be rented. Had several issues, damage, mould and things missing. The rent is stupidly high for what you get. Had nothing but stress with the property. Wish I never signed the contract.

Jay · 27 November 2023

★★★★★ 1/5

Trustpilot

One of the worst agency we dealt with

One of the worst agency we dealt with. Unprofessional approach from the allerton branch manager. Raised official complaint to their customer service but offered £50 as compensation !!! Refused their offer as money was not our intention but no further action taken against the complaint. Due to time constraints did not move further.

San · 4 January 2024

★★★★★ 5/5

Trustpilot

Excellent professional care from the…

Excellent professional care from the team at Entwistle Green lettings team.Gail Hines was exceptional .Professional advice on marketing and every step of the way up to moving the tenants in.

Adel · 19 April 2021

★★★★★ 1/5

Google

Lazy, arrogant, rude, ignorant ‘staff’ they like to rent out houses with mould, damp and leaking boilers that don’t work. When you’re forced to move house through their laziness- they’re spiteful enough to give bad references. If you want a nice house that’s managed properly - don’t use these!

N · 14 June 2020

★★★★★ 1/5

Google

I received very poor customer service here. The staff were not at all helpful in assisting me to purchase a property. When I tried to speak to the manager he was not interested in listening to my feedback but tried to sell me alternative properties. Very disappointed, I would never recommended!

Ian · 27 August 2019

★★★★★ 1/5

Trustpilot

Missing Keys & Missing estate agent

Today I was meant to be viewing a flat apartment building for rent via another online estate, but entwistle also had some affiliation towards the property, not only did they say that the building itself had already had a Tennant, which wasn't correct, the person who had the key for viewing the property wasn't even at the branch in question on that particular day. What kind of estate agents let's there estate agents waltz off with keys to the property when there were multiple viewings scheduled for the property that very day! This is my first time looking to rent a property, I will be staying far away from any properties advertised with an Entwhistle in future, they couldn't organise a chimps tea party never mind mind a housing & letting agency, I have found this episode to to be absolute champoluc disgrace, steer clear of them

Michael · 1 September 2020

★★★★★ 1/5

Trustpilot

Just stay away from this thieving…

Just stay away from this thieving company if you end the contract with them for 24 months you still have to pay them if you sell it yourself. it's in small print of contract that they make you sign. They are under different companies Countrywide. Go with honest Estate agents like Sapphire don't get ripped off. Don't find it the hard way. They promise more than other states agents but as their poor reviews you can see best thing you can do stay away from them.

Orod · 22 August 2020

★★★★★ 1/5

Trustpilot

If I could give this company a minus 10…

If I could give this company a minus 10 I would. Stay away from this company it is nothing but bad news. We had a leak since December and other things started to go wrong shortly after. It took more than 7 months to get any repairs done although they had 4 months to do repairs prior to the lockdown. During the lockdown they did not reply to a single email of ours until we sent a letter to the landlord saying that we are leaving. When the landlord received this letter than the bells started ringing. We have wanted to leave early due to the poor service from both landlord and lettings agency but they’re not letting us. Instead we can only leave on their terms and not ours. The team are extremely manipulating and misleading. True con artists.

PhuguDotOne · 25 June 2020

★★★★★ 1/5

Trustpilot

As a landlord i will rate it as Worst…

As a landlord i will rate it as Worst experience. I was on fully managed contract with Entwistle and noticed after few months that I was being charged deposit maintenance fee. When I rang and checked i was told its a standard fee that they charge to maintain deposit even when i have signed up for zero deposit scheme with my tenant. I was told the charges are correct and non refundable. I had to raise a complaint and then those charges were refunded. I had decided to leave Entwistle after end of my contract when I received the invoice for June month and noticed I have been charged CRL exclusive tax. As per their terms and conditions the charge is applied if i ask them to provide the statement for my annual returns which i never asked. My friend is also with Entwistle and he also noticed the same charge applied. Entwistle is refusing to refund those charges even when its wrongly charged. So i wonder how many landlords have been wrongly charged with such charges. Real poor experience and would not recommend. After weeks waiting for a response for my complaint I have been told that they have sent an initial response and if I need to appeal then I need to email customer care manager for final response and then I can take it to ombudsman. I am already in process of contacting ombudsman as I cant wait any longer for customer care manager to come back to me.

Swapnil · 22 June 2020

★★★★★ 5/5

Google

Excellent experience, and very talented and active team. Well done and many thanks.

T · 14 May 2024

★★★★★ 1/5

Trustpilot

I rented a property through Entwistle…

I rented a property through Entwistle Green and countrywide lettings I paid a deposit along with 1 months rent and £400of fees I gave notice end Feb 2020 I moved out mid March landlord satisfied and said to release deposit. Its now end of May and they have now said they didn't put it in a government holding account and have paid my old landlord a month's money and my deposit money when I questioned this they said they made a mistake and now I have to take my old landlord to small claims court to get my £1100 back this is outrages as they were at fault all the way through and now have washed their hands of it I'm now homeless due to them stealing my money and can't afford to get aywhere else do not use either of theses companies they are theives

Lee · 27 May 2020

★★★★★ 5/5

Google

Had the best service viewed and moved in within 10 days, special thankyou to Olivia for making it so straight forward. Thankyou.

Mike · 17 October 2023

★★★★★ 1/5

Trustpilot

very poor will not do their duties

very poor will not do their duties. My daughter had mice in the flat and they refused to take any action even though it is the landlords responsibility. i had to deal with these mice at my own cost!! they do not act on concerns as her front security door has been broken for sometime, they admitted to knowing about this for sometime and had been reported by previous tenants but again had failed to take any action. this poor service compromises the flat security, AVOID LIKE THE PLAGUE DO NOT USE THIS SHODDY COMPANY

Neil · 2 March 2020

★★★★★ 1/5

Trustpilot

Just an awful company

Just an awful company. My property was listed with 'zero deposit, no fees' and it was quite the opposite. My parents had to help me scrape together nearly £700 in extra fees, they even tried to charge me £300 extra on top of that, but I queried what it was for. They didn't bat an eyelid as they took that off my invoice. It felt very much like they had tried to get an extra £300 off me. 'zero deposit' is the name of the company that you need to pay a percentage of your rent to, in order to get the property. This was around £150, and I'll never get that back. The way it was listed on the website was purposely misleading. I've had several issues with my property, and they couldn't care less. Even adding another tenant has cost me £50, but because they put it down as 'admin fees' they can get away with it. It's illegal.I'll never use these ever again. Lying, scamming bunch.

Deborah · 21 February 2020

★★★★★ 5/5

Google

I received such excellent service from the Allerton branch - everyone I spoke to was so friendly, polite and helpful. I have already recommended them to a couple in my family who are looking to sell their property in a few months time.

Gem · 14 June 2021

★★★★★ 5/5

Google

Superb service all the way. Really helped take away the stress of securing the property and helped push on with everything we needed. Would highly recommend.

Nick · 14 June 2023

★★★★★ 1/5

Google

The very worst estate agents around. Extremely rude, unprofessional and inaccurate. Use one of the many other estate agents in the area. Avoid at all costs.

India · 14 June 2023

★★★★★ 5/5

Google

Fab experience using Entwistle Green Allerton for the 5th time running! Olivia dealt with everything perfectly in a friendly, professional and fast manner. Would definitely recommend!

Chantal · 14 June 2023

★★★★★ 1/5

Trustpilot

my experience as a buyer started off…

my experience as a buyer (Bowood Street) started off very positively but once my offer was accepted a completely different experience. Bully shouting and aggression. It first started when they were contacting my solicitor!! secondly the reaction to the survey was astounding. I raised 4 major/significant concerns that needed to be discussed with the Seller what happened next was shocking - the way they spoke/shouted at me was unbelievable and showed a complete lack of respect for myself or the seller. As a result of this attitude I have withdrawn my offer and will not deal with Entwistle Green again.I feel sorry for the seller. Keep away from Entwistle Green and be careful if dealing with Daniel.

David · 22 November 2019

★★★★★ 5/5

Trustpilot

Friendly and helpful service

I wanted to buy a property in Bury which was on sale through the local branch. I did not proceed with the purchase in the end, due to the legal side (which was set up by the vendors). However, I was very pleased with the friendly help and interest given by the staff at the branch, and felt I wasn't just a number with them. I would certainly be happy to deal with them again, and hopefully next time the deal will go through.

Christine · 18 November 2019