Entwistle Green Liverpool reviews

★★★★★ 2/5

Trustpilot

I rented a flat from this company and I …

I rented a flat from this company and I felt as though they only really cared about the landlord. The one member of staff Liz deserves a mention however because she was great. The reason for this review is because of the company they use to secure deposits on rented properties, namely, 'Mydeposits' who are still holding my money. The other reason is that when I moved out no one came to complete a closing checklist or collect my keys so basically I am in a position where the landlord of this property has been able to make false claims to the deposit company about the state of the property when I left it. I also had problem getting repairs carried out unless I made a bit of a noise about it.

Adam · 22 January 2018

★★★★★ 2/5

Trustpilot

I let my property with Entwistle Green but won't again

I let my property with Entwistle and requested a minimum letting period of one year. The company found some very good tenants and on my documentation, it stated a year rental period but gave the tenants a different agreement allowing them to vacate the property 3 months short of the year will no offer of compensation to cover the missed rental payments. The company also failed to forward communication from the council regarding council tax payments which caused numerous problems after I moved back to my property. Poor experience, I won't trust them again

Paul · 21 January 2018

★★★★★ 5/5

Google

5* customer service from the staff at Entwistle Green, Allerton Rd branch. Very professional. A special commendation to Gail and Beverley who have been exceptional and understanding throughout the letting of my property. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Nazratul · 26 August 2021

★★★★★ 1/5

Trustpilot

My parents house in Maghull still is…

My parents house in Maghull still is advertised as a detached bungalow when we have told them 4 times it's a semi detached bungalow, even when they came to take photos they still get it wrong , had loads of viewers then you see the reaction when it's not a detached , waste of time and money , I want the head office to call me and arrange a compensation deal

Sean · 29 May 2021

★★★★★ 1/5

Trustpilot

Property Viewing Experience

Went to view a property, was there 15 minutes early.Was contacted by them to let me know the agent was stuck in traffic, can we make another viewing appointment. Rang back and I said that were we were prepared to wait a further 1/2 hour.Not a problem they said, we'll let you know if she still can't make it.35 minutes later contacted them again, to be told that I was now contacting the wrong department(with the same number). Asked to be put through to the correct department, after 15 seconds phone hung up.Phoned up for the third time and got the standard message our offices are now shut, please leave a message.Good grief, never had an experience like it with any estate agent.I would not like to be selling my house or flat through them.

Jules · 8 June 2017

★★★★★ 1/5

Trustpilot

Exceedingly Poor Letting Agents

Used this letting agency to let my home out, much to my regret. The tenant had debts going back several years and was being pursued by various debt collecting agencies.Also a criminal record for fraud and embezzlement.Incredulously Entwistle Greens "rigorous and thorough' vetting procedures did not find any of this information.Instead they gave her the keys to my home and she left owing me over £2000 in arrears Absolutely appalling service!

David · 26 May 2021

★★★★★ 1/5

Trustpilot

Lies and deceit. Disgusting. I have the emails.

"I offered on a house £180,000. This was the reply from Entwistle, Windford: I asked ..... to leave a message - but didn’t pick one up at all yesterday. The seller wants to speak with me today - we tried to speak yesterday - he lives in Sweden. The property is on the market at offer over £180,000 and the offer is less than he was hoping for - so he said based on this he would like to see how the other viewings go. ...... had said that was your best and final offer." Now...if the estate agent didn't talk to the seller, how did she (Caroline) know that the seller wanted the other viewings to go ahead? Poor communication that lost me the house that I wanted. Horrendous experience.

Michael · 24 February 2017

★★★★★ 1/5

Trustpilot

Disgusting company

I hired them to sell my property, 8 months down the line,3 viewings,one potential buyer.Pathetic really. In meantime I decided to rent the property while for sale.So I did,what a mistake,I was lied to from day one.Ignored by rental department,I took full management service,I have been bullied by staff.I was bullied to buy insurance from them.When I raised concerns about my property and not knowing anything about tenants,I was lied that estate agent will attend the property with 24 hours notice given.Lies,lies and more lies.

Greta · 24 February 2017

★★★★★ 1/5

Google

Horrible customer service. False advertise the property and refuse to accept their mistake. Very dodgy, please avoid the allerton branch (lettings team)

Alyy · 14 June 2023

★★★★★ 5/5

Google

Staff were friendly and professional throughout the whole process. They made every step easy and stressful!

Melanie · 16 November 2023

★★★★★ 1/5

Trustpilot

Extremely poor company

Extremely poor company, I am in the unfortunate position of having them as my letting agents based in the north west. The administration is a joke constantly making errors, the maintenance side of things is terrible never get anything fixed and when you call to ask about it you get abuse. Worst thing is that even with the poorest possible service and tenant care they tell you that your rent is going up! Absolute Joke.

Pat · 25 March 2020

★★★★★ 5/5

Google

Professional and exceptional service!

Ben · 26 June 2024

★★★★★ 5/5

Google

Very pleased with the overall experience of renting with Entwistle Green. Great customer service, extremely personable staff and very low fee (almost non-existent). Beverly of the Allerton Road branch helped me in my search for a flat: she provided great advise on the area where I would better off renting, and even drove me around to see places. I couldn't have asked for anything better. Allerton Road has many different agents. Just walk into Entwistle Green they'll treat you great.

Silvio · 16 June 2013

★★★★★ 1/5

Google

Terrible customer service, Says theyll call back but dont call back at all. Got told to not call back because they will contact me and they never. Tried to get a property and just didnt get anywhere with themNegativeProfessionalism

Izzy · 12 January 2021

★★★★★ 5/5

Trustpilot

Excellent service from Sherry and Tracy…

Excellent service from Sherry and Tracy at the blackburn branch, process for applying for a house to rent was smooth and hastle free, very helpful staff, highly recommended, thank you letting team blackburn

M · 2 August 2024

★★★★★ 5/5

Google

Professional and easy to work with. They respond in timely manner, been a pleasure to work with Sophie and Kirsty.

J · 14 June 2023

★★★★★ 1/5

Trustpilot

Terrible letting agents

Terrible letting agents. Absolutely no compassion or empathy to individual situations. Would go as far as saying that Kirstie (I think) at the widnes office is really judgemental and seems to think renters are inferior. Spoke about my personal situation very loudly in the office in front of other staff and customers. Some staff were somewhat helpful in the same office but overall, what an awful experience.

Leia · 26 September 2021

★★★★★ 1/5

Trustpilot

STAY AWAY FROM THIS ESTATE AGRNTS AT…

STAY AWAY FROM THIS ESTATE AGRNTS AT ALL COSTS!!!!

Sarah · 13 June 2025

★★★★★ 5/5

Google

I recently used Entwistle Green to sell my property, I found them to be friendly and professional and they kept me informed of what was going on all through the processPositiveResponsiveness, Professionalism

Siobhan · 10 December 2021

★★★★★ 1/5

Trustpilot

They make booking viewings impossible if you won't use their broker

Rude estate agents who make booking a viewing impossible! I've provided proof of funds for a property that's been on the market for well over a year but they're pushing to have me meet with their broker before they'll even book a viewing. It's no wonder these houses have been up for so long!

Sofi · 2 February 2023

★★★★★ 5/5

Google

Very helpful and a personal service that suits what works solely for you and your needs. Whether or not they find your perfect home they will do their best to find your future house.

D · 14 June 2021

★★★★★ 5/5

Google

Ellie and Gail have been fantastic!! Really helpful and responsive to emails and phone calls. They've made the process of locating a new property to rent very smooth thus far, would highly recommend.PositiveResponsiveness, Professionalism

James · 14 June 2021

★★★★★ 5/5

Google

I saw a property I wanted to rent and was pretty keen. Gail and Sarah at the Allerton lettings branch could do enough for me and facilitated it all kindly speedily and efficiently. I would recommend. Thank you ladies. Dorothy

Dorothy · 15 June 2019

★★★★★ 5/5

Google

We recently purchased a house listed by Entwistle Green Allerton and was very happy with Rachel Atkinson's communication and assistance. The vendors' solicitors were extremely slow so Rachel chased them on a regular basis which helped speed up the process.

Tamara · 15 June 2019