2/5
TrustpilotDifficult to contact
Allerton branch lettings, Never seem to be able to answer the phone when calling them, never call back when leaving messages, emails not responded to either.
Trusted Agent profile · Liverpool
Entwistle Green Liverpool reviews
★★★★★
580 reviews across 2 platforms
18-20 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Entwistle Green's office in Liverpool, at 18-20 Allerton Road, is rated 3.4 out of 5 across 580 reviews on two platforms, including 314 Google reviews rated 4.2.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot5/5
Googlevery nice people with professional services. Follow through transaction of my property at cranwell road with heartful advice.
Agent replied · 9 December 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleTerrible for both tenants and landlords. Worst experience ever. And the parent company Countrywide are the same. No one to complain to. No one cares. KEEP AWAY!!! YOU WILL REGRET!
Agent replied · 13 June 2024
Dear Paul, I am sorry you have not received the service you were expecting. Please could you forward more details regarding this to customercare@countrywide.co.uk and we can look into addressing these for you. Thank You, Countrywide
1/5
TrustpilotThis House agent is racist they don’t…
This House agent is racist they don’t want to sell houses to Asian peopleThat’s person is Sarah Watson
5/5
GoogleHad great service from the team at Allerton Lettings. Recently moved from another agent and really impressed with the service. Keep up the good work! Ralph Lloyd
Agent replied · 13 June 2024
Thank you Ralph for your kind words about our Entwistle Green team. It is great to read that the service provided impressed you. Kind regards, Scott
1/5
TrustpilotVERY BAD Not even one star do not even…
VERY BAD Not even one star do not even think to use their services ,very good luck if they pick up the phone they never respond.It’s all about money and than nothingAbsolutely disgrace.
5/5
GoogleAmazing service, a great estate agency. All the staff are very friendly, helpful and responsive. Would definitely advise using for both purchases and sales!
Agent replied · 13 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
GoogleTakes over a month to fix essential white goods, always late, ignore emails, quote other party's contracts, and never apologise. My advice- avoid at all costs
Agent replied · 13 June 2024
Hi George, Client experience is very important to us, so that we can learn and understand your feedback further, please contact us at review@countrywide.co.uk to discuss any outstanding concerns you may wish to raise. Kindest regards, Mark
5/5
GoogleFrom my experience so far the staff at entwistle green lettings have been friendly, patient and prepared to go to any ends to please me.
Agent replied · 13 June 2024
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
Googlevery nice people with professional services. Follow through transaction of my property at cranwell road with heartful advice.
Agent replied · 13 June 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAwful
Awful service from this company. They took 7 weeks to get my share of the deposit feom the previous Tenant and I'm still waiting for the three months rent they took off the new Tenant upon occupation and it's been 8 weeks now. I can't express how much frustration and anger I have. Appalling service.
5/5
GoogleVery effective and dedicated team at Entwistle Green, Allerton Road.
Agent replied · 13 June 2024
Thank you for your kind 5* review!
5/5
GoogleEverybody here very helpful and friendly. Communications spot-on. All queries answered. House sale went through smoothly. Would use again and recommend to friends.
Agent replied · 13 June 2024
Thank you Jo for your glowing 5* review of our Entwistle Green team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
5/5
TrustpilotAlex from the Liverpool old swan store…
Alex from the Liverpool old swan store was amazing. She wasn't even my agent. She was the agent for the house I bought and did 10X more for me than my own agent and solicitor combined. Highly recommended and thanks for what you did. I wouldn't of done it without her.
5/5
GoogleThank you to the lettings team for providing a fantastic, responsive and efficient service.PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
1/5
Trustpilotawful service
Travelling down from Shropshire to Liverpool for a house viewing only for it to be cancelled last minute when already en route. Unprofessional and unapologetic. Also found out same house has been taken off the market for past 5 days, could have called any time in the last 5 days.
5/5
TrustpilotThe sales team at entwistle green (dale…
The sales team at entwistle green (dale street) are incredible! Gemma and Jamie are wonderfulespecially and I can’t thank them enough for selling my flat. They are totally honest about the whole process and are reassuring at such a stressful period. Gemma goes above and beyond to help-do not hesitate to list with them!
4/5
GoogleBeverley leads a very personable and professional team.
Agent replied · 13 June 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff are very professional and efficient. Well done to Gail and Eleanor!PositiveResponsiveness, Professionalism
Agent replied · 13 June 2024
Thanks for the fantastic 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat team to deal with in the lettings department and very competitive! Will definitely be using them again.
Agent replied · 13 June 2024
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
GoogleWorst company I have ever dealt with. Unfortunately I can't leave zero stars.
Agent replied · 13 June 2024
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
GoogleAllerton Rd are the Worst estate agents ever! 😡!! Sad because the staff in Old Swan are amazing! …
Agent replied · 13 June 2024
I am sorry to hear that you were disappointed with the service you received. We take all comments about service seriously. It would be great to discuss your experience in detail. Kindly send me a message at review@countrywide.co.uk. Kind Regards, Sarah
5/5
TrustpilotExcellent service
Excellent service from start to finish. Kept us updated throughout the process and answered queries promptly. Nothing was too much. Highly recommend.
2/5
Trustpilothigh selling fee's £2000 + VAT
Didn't go with this estate agent tryed to charge me £2000 to sell my £110k house in Blackpool. When I got the follow up email stated that didn't include vat. Went with local estate agent for £900 in end.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
