Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotNever answer the phone.
Never do they answer the phone, (Blackpool), then it goes to answer so they can screen who they wish to ignore. It's been going on for years. They're Ignoring phone calls that could be potentially worth thousands of pounds, are they nuts?
John · 28 June 2017
★★★★★ 1/5
TrustpilotScammers
Scammers, simple as, still up to their old tricks, they used to be Countrywide letting agents which I believe aren't supposed to be trading!!
Aron · 8 September 2022
★★★★★ 1/5
TrustpilotThese scammers can expect a solicitors…
These scammers can expect a solicitors letter when the tenancy is up regarding damage from mold to my personal property and also leaving us without hot water for months
Aron · 22 December 2021
★★★★★ 5/5
TrustpilotIt’s a good one and the letting team…
It’s a good one and the letting team are helpful.
CS · 27 October 2023
★★★★★ 5/5
TrustpilotFriendly and professional
Lovely move in experience with Entwhistle so far- specifically Daniel who was friendly and professional- highly recommend.
Adele · 3 April 2023
★★★★★ 1/5
TrustpilotUnprofessional and incompetent in every…
Unprofessional and incompetent in every manner would not be out of place in the timeshare market
Stephen · 30 April 2023
★★★★★ 1/5
TrustpilotWhat a bunch of absolute clowns
What a bunch of absolute clowns, I trusted them and they have been nothing but disgraceful- do NOT go with those
Hayley · 4 November 2022
★★★★★ 5/5
TrustpilotJust wanted to say a big Thankyou to…
Just wanted to say a big Thankyou to Gail J Hines an the Allerton branch. She has gone above and beyond trying to her us find a home to rent.
Sian · 19 April 2021
★★★★★ 1/5
TrustpilotNever answered the phones the shop in…
Never answered the phones the shop in broadgreen rd never returned messages left sale fell through after 8 months always felt they didn't care
Celia · 4 April 2022
★★★★★ 1/5
TrustpilotTerrible
Horrific, avoid at all costs. Untrustworthy. Unprofessional. Company wide acceptance of deceitfulness. If you are in the unfortunate position of having to deal with this company, have your wits about you.
Kelly · 11 November 2020
★★★★★ 5/5
TrustpilotVery good
The lady came on time and she showed me 2 properties. She was very gentle. No objections so far. At the end of the day I didn't rent a flat with them however my experience was good.
Ivan · 6 February 2018
★★★★★ 5/5
TrustpilotGreat Customer Service
Gail and Sheila really went the extra mile as we found tenants far quicker than expected and had to get everything sorted very fast. Great communication and efficiency. Would recommend.
Mark · 15 January 2021
★★★★★ 5/5
TrustpilotWell done guys for not just helping me…
Well done guys for not just helping me you have helped my parents out keep up the good work and many, many Thanks lots of love Tyra X.
Tyra · 25 February 2021
★★★★★ 1/5
TrustpilotNo deposit back for 5 month!
I am waiting for my deposit now for 5 months! They don't answer emails and when I called, promised to sort it out, it was 2 months ago!! Is it serious?!!!
Dzintra · 29 June 2019
★★★★★ 1/5
Trustpilot3 emails and Can’t answer one simple…
3 emails and Can’t answer one simple question, regarding the property’s, they literally don’t have a clue.. what there flogging, avoiding in the future..
Antony · 17 June 2021
★★★★★ 2/5
TrustpilotI SEEN TO RING BUT NO ONES THERE BUT…
I SEEN TO RING BUT NO ONES THERE BUT READ THERE REVIEV IT SEEMS THEY SCREEN CALLS SO ITS NOT ME BLACKPOOL BRANCH SEPT 2019 C S
Mr · 4 October 2019
★★★★★ 1/5
TrustpilotDon't bother
Don't bother, they take months to fix anything and don't even do it properly, they overcharge on rent, screw this company
Aron · 8 June 2021
★★★★★ 1/5
TrustpilotRUBBISH SERVICE FRONT START TO FINISH…
RUBBISH SERVICE FROM START TO FINISH (Promised everything and nothing ever actually got done complete waste of time to be honest) id recommend avoiding this branch - westhoughton
Patrick · 5 April 2018
★★★★★ 5/5
TrustpilotVery happy to do business with this…
Very happy to do business with this company great team and many thanks for all your help keep up the great work.
Jkev · 4 September 2020
★★★★★ 1/5
TrustpilotSteer clear from this company
Steer clear from this company! Most unprofessional company in the world! Especially the Allerton Road Branch in Liverpool
My · 10 June 2021
★★★★★ 1/5
TrustpilotOne of the worst company's I have ever…
One of the worst company's I have ever dealt with, not surprised they are having problems, rude arrogant, liars, lazy, need I go on.
Ms · 28 August 2018
★★★★★ 5/5
TrustpilotVery happy with the service provided
Very happy with the service provided, professional, quick and beyond my expectations thank you gail hines and team
Saj · 2 October 2020
★★★★★ 5/5
TrustpilotI was very happy with Gail's service.
I was very happy with Gail's service.Very attentive and very propomt.Thank you
Douglas · 22 December 2020
★★★★★ 5/5
GoogleRating only, no written review.
Akhil · 16 October 2025
Agent replied · 16 April 2026
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.