1/5
TrustpilotWhat a bunch of absolute clowns
What a bunch of absolute clowns, I trusted them and they have been nothing but disgraceful- do NOT go with those
Trusted Agent profile · Liverpool
Entwistle Green Liverpool reviews
★★★★★
610 reviews across 2 platforms
18-20 Allerton Road, Mossley Hill, Liverpool, L18 1LN
Entwistle Green's office in Liverpool, at 18-20 Allerton Road, is rated 3.4 out of 5 across 610 reviews on two platforms, including 343 Google reviews rated 4.2.
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Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotJust wanted to say a big Thankyou to…
Just wanted to say a big Thankyou to Gail J Hines an the Allerton branch. She has gone above and beyond trying to her us find a home to rent.
1/5
TrustpilotNever answered the phones the shop in…
Never answered the phones the shop in broadgreen rd never returned messages left sale fell through after 8 months always felt they didn't care
5/5
TrustpilotVery good
The lady came on time and she showed me 2 properties. She was very gentle. No objections so far. At the end of the day I didn't rent a flat with them however my experience was good.
1/5
TrustpilotTerrible
Horrific, avoid at all costs. Untrustworthy. Unprofessional. Company wide acceptance of deceitfulness. If you are in the unfortunate position of having to deal with this company, have your wits about you.
5/5
TrustpilotGreat Customer Service
Gail and Sheila really went the extra mile as we found tenants far quicker than expected and had to get everything sorted very fast. Great communication and efficiency. Would recommend.
5/5
TrustpilotWell done guys for not just helping me…
Well done guys for not just helping me you have helped my parents out keep up the good work and many, many Thanks lots of love Tyra X.
5/5
GoogleRating only, no written review.
Agent replied · 12 October 2026
Many thanks for your 5* review. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotNo deposit back for 5 month!
I am waiting for my deposit now for 5 months! They don't answer emails and when I called, promised to sort it out, it was 2 months ago!! Is it serious?!!!
1/5
Trustpilot3 emails and Can’t answer one simple…
3 emails and Can’t answer one simple question, regarding the property’s, they literally don’t have a clue.. what there flogging, avoiding in the future..
1/5
TrustpilotDon't bother
Don't bother, they take months to fix anything and don't even do it properly, they overcharge on rent, screw this company
1/5
TrustpilotRUBBISH SERVICE FRONT START TO FINISH…
RUBBISH SERVICE FROM START TO FINISH (Promised everything and nothing ever actually got done complete waste of time to be honest) id recommend avoiding this branch - westhoughton
5/5
TrustpilotVery happy to do business with this…
Very happy to do business with this company great team and many thanks for all your help keep up the great work.
1/5
TrustpilotSteer clear from this company
Steer clear from this company! Most unprofessional company in the world! Especially the Allerton Road Branch in Liverpool
1/5
TrustpilotOne of the worst company's I have ever…
One of the worst company's I have ever dealt with, not surprised they are having problems, rude arrogant, liars, lazy, need I go on.
5/5
TrustpilotVery happy with the service provided
Very happy with the service provided, professional, quick and beyond my expectations thank you gail hines and team
5/5
TrustpilotI was very happy with Gail's service.
I was very happy with Gail's service.Very attentive and very propomt.Thank you
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Wonderful to hear you had such a fantastic experience, thank you for your feedback! We’d be grateful for any extra details you’d like to share!
5/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
1/5
TrustpilotTerrible customer service and do not…
Terrible customer service and do not fix repairs
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
We appreciate your feedback and are sorry if your experience was less than ideal. Please email us at review@countrywide.co.uk with more details, we are here to help and would be happy to investigate further.
5/5
GoogleRating only, no written review.
Agent replied · 9 September 2025
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
1/5
GoogleRating only, no written review.
Agent replied · 16 April 2026
Thanks for your feedback and we’re really sorry if things didn’t go as expected. If you don’t mind sharing more, just drop us an email at review@countrywide.co.uk and we’d love to help.
5/5
GoogleGreat service!
Agent replied · 16 April 2026
Thanks Joe for your great 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Entwistle Green hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Liverpool.
