Entwistle Green Liverpool reviews

★★★★★ 5/5

Trustpilot

I never actually got a property with…

I never actually got a property with Entwistle Green but Ryan was extremely helpful & accommodating. Thank you Ryan

Kyle · 2 October 2024

★★★★★ 5/5

Google

I had a wonderful experience with Ross. His expertise and willingness to assist with my inquiries were truly impressive. I appreciate his thorough knowledge and support, and I want to extend my heartfelt thanks

Dionne · 17 October 2024

★★★★★ 1/5

Trustpilot

We had an extremely poor experience…

We had an extremely poor experience with Entwistle Green. The service and communication were awful. On one occasion we were even told that the vendor was angry and had been put on speakerphone so the entire office could listen. Completely unprofessional.

Megs · 26 August 2025

★★★★★ 1/5

Trustpilot

The worst experience in my life

The worst experience in my life , very unprofessional behaviour by the landlord as well as the agency, first they said to move as soon as possible and after chasing the references when everything was complete the landlord said i no longer want to continue , wasting time and i had no where to go as I already gave a notice to my previous landlord it was quite un pathetic and absolutely not acceptable behaviour entirely rude people the dont deserve to advertise an property

Isma · 5 January 2024

★★★★★ 5/5

Google

Lettings are really amazing and are very helpful and have i have recommended them to my friends who are landlords and thanks to bev and Sarah and Alex and the team

Michael · 15 June 2019

★★★★★ 5/5

Google

Many thanks to all the team at Entwhistle Green for their friendly support throughout my purchase. A special shout out to Jamie who was a diamond!!! Thanks again guys, Debbie x

Debbie · 15 June 2019

★★★★★ 1/5

Trustpilot

DON'T BOTHER

Entwistle Green (St Helens)Unfortunately I have to give 1 star review and even that is being generous. After telling us that we were going to be given another contract after our renewal date by the way a week and a half later we were issued with an section 21 no fault eviction so they lied. Apparently the landlord was sentenced to 10 years in prison which has nothing to do with us but when we did find a property they wouldn't allow us to leave earlier. They lied from the start and then we get given a council tax bill for 4 days after we moved out. We moved out on the 24th November they have charged us until the 28th November. STAY AWAY FROM THIS RENTAL AGENT. I SERIOUSLY WOULDN'T GO THROUGH THEM AT WHATEVER THE COST. There unscrupulous and pushy and useless and the staff turnover is terrible.

Amy · 18 December 2023

★★★★★ 1/5

Google

At first I was told to rent a property there is only bond and a month rent. On the meeting when the agent realised that I am serious, and really want to rent it, she added 240 of fees. When I finally decided to move in, they another 140. Hate the agencies...landlords, why the he$# are you using them? Poor communication. Wasted my time. Ps.check their website about the fees. Ask the confirmations before you do something. Check contracts they are using to bind you. There are much more additional fees you can expect.

Artur · 15 June 2018

★★★★★ 1/5

Google

Poor communication. From the outset all seemed fine. Informed that there would be no initial charges only to find they more or less take all of the first months rent for "advertising fees" and inventory checks which aren't discussed in the first meeting. Hidden fees including renewal of contracts, cease of agreements and told regular inspections would be performed. Despite chasing the regular inspections, they still weren't done. After ceasing the agreement they continued to take money off the tenant and again poorly communicated the process of righting accounts. All in all a poor service, poor communication for both landlord and tenant. Fully investigate any hidden charges but all in all stay away!

Dave · 15 June 2017

★★★★★ 1/5

Google

Only giving 1 star and can not give zero. Quite possibly the most incompetent business I've ever had the misfortune of dealing with. Basically paid to be a middleman, not to actually look after property. Lost keys had to replace locks, signed a tenant into the property for 6 months without checking even though we stated we wouldn't take any less than 12 months. When tenant lost building keys we had to arrange replacements (difficult when living abroad!) again, why do we pay for their service? Left messages as needed questions answering, no answer, physically visited the shop when back in the UK to get answers to questions, lady was going on her break so said would answer our questions when back if we leave a list with her colleague. No answer, left messages no calls returned. Missed opportunity to have sofa delivered because of this. Finally got an answer to simple questions over a week later. Supposed to be moving into property this weekend, but as of now check out report hasn't been completed, property been vacated over a week, called yesterday to inform yet again keys have been lost so can't be completed until we get another replacement set to them, whilst we still have our sofa in storage! Awful, awful firm, shocking knowledge of landlords rights regarding access, made everything difficult. Never use.

Marc · 15 June 2017

★★★★★ 5/5

Trustpilot

Professionals!

Thank you very much for the professional and prompt response service.Shannon and Mike were very helpfull. The best! Thank you guys!

Alex · 5 July 2024

★★★★★ 1/5

Google

If there was a zero; this is what I would give for this branch, a one is too generous as service is terrible and practically non existent. One member of staff in particular needs to attend a 6-week customer service training course. Lies told: “Your tenants have paid six months in advance” which persuaded me to go with them, total lie, when tenants moved in they had only paid 1 month ( Tenants not at fault) Promised repeatedly that paperwork would be sent for info, never received any. Gas Safety Certificates: I had one for the property and the tenants. It had been asked for the night before, so sent a picture via email and text. She wasn’t happy and pressured me to “buy” one from them, stating that it was a legal requirement (you don’t say!) she then went on to say “Well the move cannot go ahead then!” this was the day of the move for the tenants. Moving in: Didn’t explain the process to me prior to the moving in day for the tenants and when I met the tenants at the property, I was expecting the agent to be present also, this was not the case and when speaking to her on the phone from which she herself had text re tenancy issues, she shouted and was very aggressive in her tone and language shouting “WHATS YOUR PROBLEM!!” 3 times. DO NOT USE THIS ESTATE AGENTS!!! BE WARNED!!!

Aamir · 15 June 2016

★★★★★ 1/5

Trustpilot

the worst company I have ever dealt…

the worst company I have ever dealt with poor customer service and poor staff side with landlords and do nothing to help the tenants greedy horrible managers preston branch

Gina · 11 November 2025

★★★★★ 5/5

Trustpilot

Could not be happier with the service…

Could not be happier with the service and support we have had from Entwistle in the Widnes/Runcorn area. We have been in contact with Amy for the last few weeks who has been a live saver. My mum has been looking for a new house after receiving a notice from her current landlord. Every agency or rep we have spoken with has been extremely unhelpful, it came across judgemental as soon as we mentioned my mums disability and the support she needs. Amy has gone above and beyond to make us feel valued and supported and did not stop trying to help us. The constant communication and reassurance made us feel so at ease and has made the whole transition so much easier. I can’t thank you enough!l and my mum is extremely grateful.

Demi-lee · 27 October 2023

★★★★★ 1/5

Trustpilot

AVOID!

My mums flat flooded due to a leaking pipe, it's been over 9 weeks and both Entwistle and the landlord have still not fixed the problem. Black mould has overtook the floors and walls in the bedroom causing my mum to have breathing difficulties, a very nasty cough, headaches and nose bleeds. Both Entwistle and the landlord have been made aware or the extent of this health and safety issue and both denied responsibility at first until I went through the contract to disprove their claims. AVOID AT ALL COSTS.

Katie · 25 October 2023

★★★★★ 5/5

Google

I needed a good estate agency to rent out my property. Entwistle Green (Allerton) were very helpful and friendly. Their staff were knowledgeable of the local area and gave me very useful advice. I would strongly recommend this agency to any landlord (or tenant) who needs rental services that are efficient and stress-free.

DR · 14 June 2023

★★★★★ 5/5

Google

I'm thrilled with the exceptional service from the Allerton Road team who handled the sale of my property and the purchase of our new property, particularly their valuer, Sheree. Their professionalism, market expertise, and excellent communication made the entire process smooth and stress-free. Highly recommend their services!

Thomas · 16 November 2023

★★★★★ 1/5

Google

Very POOR communication really Bad services I paid a deposit and within a week they said I have lost the deposit it been taking!! I fill all the ref that was need the guantour only got sent on Thursday by Friday evening they toke it back to the market.. Also when I called on Sataday it was like they didn't want me from the beginning I was so Sad. but never mind there plenty HOUSE out there..

Laila · 15 June 2018

★★★★★ 5/5

Trustpilot

Great profession service

Great profession service, easy communication, helpful and friendly staff. Bethany was be absolutely amazing with all answers and questions.Thank you for your property. 10⭐

Mantas · 27 March 2024

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed. Arranged a Lettings valuation last week for 11am in L4. Didn't bother to turn up. Called and the agent was on the phone and would call back Left another two messages and again nothing. Also has the sales team booked for 2.30.pm. then got a call at 2.50 with a desk top valuation. Why can't people communicate. Very frustrating and very disappointing as we are not often up in Liverpool. Won't bother with them again.

I · 5 December 2023

★★★★★ 5/5

Google

Great experience with the letting team what happened to be a stressful time I was guided and given knowledge from a great team and Thankyou bev for all your support can’t recommend enough

Sarah · 26 July 2024

★★★★★ 5/5

Google

Gail Hines has been excellent in communicating with updates and ideas on letting some of our properties. Would highly recommend.

Theresa · 14 June 2021

★★★★★ 5/5

Google

I sold my house with Entwistle green they were ALL fantastic they made it so simple they did everything for me plus the personal service was second to none they kept me informed all the way I thought it was going to be stressful it was far from that it was unbelievably simple thank you to EVERY member of the team I would definitely use them again.

Jeff · 14 June 2021

★★★★★ 5/5

Google

I cannot praise this team enough! Megan in particular, who reassured me of all of my uncertainties in renting my first home independently, was super helpful and I couldn’t have asked for a smoother experience. Special mentions to her colleague, Joe, who also helped me out!

Keziah · 11 April 2025