5/5
TrustpilotThe Maghull office helped me with…
The Maghull office helped me with selling my property, absolutely great service throughout the entire process from Abby, Jess and Steve. Highly recommend!
Trusted Agent profile · Liverpool
Berkeley Shaw Estate Agents Liverpool reviews
★★★★★
297 reviews across 2 platforms
35 Road, Crosby, Liverpool, L23 5SD
Berkeley Shaw Estate Agents's office in Liverpool, at 35 Road, is rated 4.4 out of 5 across 297 reviews on two platforms, including 236 Google reviews rated 4.4.
Reviews
Every review we hold for the Liverpool office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleChris and Kerstie were super helpful in organising viewings and providing information. Really smooth process to buy our house, thanks guys.
Agent replied · 12 June 2024
That's great Emma, thanks a lot for taking the time to make the review. We hope you are really happy in your new home!
5/5
GoogleI have been liaising with Rachael Doyle since 2020 for two of my rental properties. I have to highlight that if not because of her top notch professionalism, I already left Berkeley Shaw.
Agent replied · 12 November 2024
Thank you Aiman. Your support and business is greatly appreciated
5/5
Trustpilotlovely experience
lovely experience Thank you for all the advice I was given..Jess was great and so helpful
4/5
GoogleReally responsive real estate agents. They were always quick to answer my questions of help to communicate with the vendors' solicitors. While I was buying a flat, it will have been nice if they were giving a bit more info on the residence and its wow once the sell was completed.
Agent replied · 12 June 2024
Thanks Amelie.
1/5
GoogleAvoid this letting agency as a tenant at all costs. We have experienced terrible communication, financial damages and mainly health and safety hazards due to failure of their due diligence. You can refer to people in your office who managed the properties in Great Mersey street. I genuinely don't believe your competitors will do such thing, this company is ruining everything by themselves by providing terrible service.
Agent replied · 12 June 2024
Hi Sarah, which property are/were you a tenant in? We do not have a Sarah B in any of our properties(as a bona fide tenant). We also notice that you have left other 1 star reviews and they also have no record of you using them. Please provide further information or we will accept this is a fake review (maybe commissioned by a competitors of ours?)
1/5
GoogleAfter viewing a Ground floor flat for my Mother of 85 for a second time we placed a deposit £120 down to secure the property at the Crosby Office and paid the Guarantors fees We where not contacted by the letting team to say they had received the deposit I went to the Office a week later to try and get some information they said they where dealing with it. all relevant paper work was sent back to the landlord via Email then I drove past the property only to see a sold sign Berkley shaw had not phoned text or Emailed to inform us about the sale when asked they said that they had just found out so could not inform me but had time to contact said people to put up the sold sign Totally Unprofessional letting team even on first viewing were left outside for 45mins with a 85 year old, they could not keep to set appointment would not trust them at all, will be using other Estate Agents in future very unsatisfied
Agent replied · 12 June 2024
The property was up for both sale and let but you are right, you should have been told of the landlord's decision earlier and for that we sincerely apologise. We found the missing link in the communication chain and they have not worked at Berkeley Shaw for more than a year now. We wish you the very best and hope that you have a better experience next time.
1/5
GoogleWorst company I had to deal in my life! Extremely unprofessional. Me and our neighbors all had problems with our houses and they don’t even reply to our emails (waited a month most of the times). The houses are brand new built and already have water leaks on the electric system and they don’t even treat as urgent. Neighbors without heating in December for 2 weeks. Part of our roof fell two weeks ago and they still didn’t reply my emails. I’m sure if our landlords knew this they wouldn’t be happy!
Agent replied · 12 June 2024
Hi We remember this. The properties were brand new and the builder had gone bust but there was a 10 year warranty on them. We worked really hard with the developer to get the repairs done, and whilst much of it was out of our hands, we did eventually get the repairs done. We did tell you all this at the time but I appreciate it wasnt a pleasant experience for you. We hope you are safe and well now.
1/5
GoogleTried to speak to someone in lettings for 3 days. Let countless messages. No call back. Obviously don't need my business. If you want service then go elsewhere This was at the L1 branch to speak to Rachel
Agent replied · 27 August 2024
Hi Marc, we are sorry to see that you have given us a 1 star review. As you can see this is very unusual. Can you please let us know the dates and times you called and we can check our call records. 17.25hrs 5th July Hi Mark, You have since added a sentence to your review to say "This was at the L1 branch to speak to Rachel". Please let us know whether you came in person or called by telephone? It is very important that we investigate this as its highly unusual. What were the dates and times please? Thank you. Mon 8th July 1201hrs Assume this is a fake review
1/5
TrustpilotThis company doesn't care about it's tenants
This company doesn't care about it's tenants. We have recently had to move out of our apartment for a month for the cladding on the building to be replaced: the project was poorly managed and our needs were not accounted for at any stage. When we returned to our apartment it was a complete mess, and the company are refusing the replace our blinds, which are no longer functional due to the work that they have done.
5/5
GoogleFantastic service from start to finish. Kept updated with every step of the process in a professional manor. Can’t thank the team at Berkeley Shaw enough for their hard work in ensuring a smooth sale process.
Agent replied · 27 August 2024
Thank you Elliot. You were a pleasure to deal with throughout, and selling lovely homes in Formby such as yours is a real pleasure. Best wishes
1/5
TrustpilotSubstandard service
Once BS become your Block Mgmt service, you can expect a drop in standards. They have forced me to pay for an issue without clear communication in the matter and without my prior agreement. Throughout, they have ignored emails and have not been consistent with events. My experience has been extremely disappointing.
5/5
GoogleA friendly firm with a great knowledge of the local market regarding house prices whether buying or selling. Communication is excellent with regular, timely updates by phone, email and via their own Internet app. Recommended.
Agent replied · 27 August 2024
Thanks Rob, we are glad that you're pleased and that you also used our online app which is available 24/7 to keep you informed. Very best wishes
5/5
GoogleSold my house through Berkeley Shaw and found them very professional. Laura Reid dealt with the sale who couldn’t have been any more helpful. I would highly recommend this agent. Thanks again Laura for all your hard work!
Agent replied · 12 June 2024
Thanks Roger. We love Laura too. We are glad you are so happy having worked with us.
1/5
TrustpilotClass action brewing....?
Shared experience with other reviews here. Years of leaks with inaction, when action has happened it has been clueless. Going round in circles asking the same things. Even messed the insurance claim up and rarely respond to emails. Phone doesn't get answered. Put a complaint in following their procedure and best I got was a response on how to file a complaint!
5/5
GoogleWent with Berkeley Shaw to sell our home after they were recommended to us, but not before speaking to some other agents for comparison. We achieved the price we wanted and the whole transaction was swift and seamless, so have no hesitation in recommending them wholeheartedly.
Agent replied · 12 June 2024
A perfect review. Glad we me met your or exceeded your expectations
5/5
TrustpilotGreat experience from start to finish.
Great experience from start to finish. Nothing was ever too much for Laura. Would highly recommend.
5/5
TrustpilotConsistent attention to detail regarding any issues
We have had received excellent attention to detail since dealing with this agent from the lady who priced the property and took photographs. More recently from the sales staff with prompt and informative information and always replying promptly and politely to any queries.
5/5
GoogleI have just moved into my first rented house. Peter and Claire were great and sorted everything out within a week. Thanks guys!
Agent replied · 12 June 2024
Thanks for sharing the time to thank them Peter Hope you are well
5/5
GoogleMy wife and I have recently bought a property through Berkeley Shaw Estate agents. The purchase of the property went through very smoothly and efficiently. Berkeley Shaw kept us updated with the progression of the purchase and were very professional and helpful throughout. I'd happily do business with them again.
Agent replied · 12 June 2024
Hi Keith Thank you for taking the time to thank us and give us a good review regarding the purchase of your new home in Formby. We wish you the very best.
5/5
Trustpilot5 star service
I’ve been in the industry for over a decade and i can wholeheartedly say not a single other agency comes close. Not in London, Birmingham, Amsterdam… this team wins. I’ve dealt with them for a year or so now. Enough time to see any serious red flags. I’ve dealt with over a handful of diff team members, all are responsive and good communicators, hard working, honest. Rachael in fact, impressed me so much with her work ethic i moved another tenanted property to be managed by them. You deserve the commission you work so hard for. Keep up the good work, and you’ll do so well at this rate. Can’t say thank you enough. You can’t go wrong with being good to your clients.
5/5
GoogleExcellent communication throughout and a competitive price for their services. Unlike some of their competitors they didn't push for you to use solicitors that had awful on line feedback.
Agent replied · 27 August 2024
Thank you for the positive feedback. Our priority is indeed to sell your property for the best price to the best buyer and not drive referral fees like many of the corporate agents. We do of course have great relationships with many excellent local solicitors and mortgage advisors. Thanks again for working with us.
5/5
GoogleVery impressed with the service received from Berkeley Shaw. I was buying a property from them and when I was having delays with solicitors from my sale, they went above my expectations and pushed them along. Something my own agent didn’t bother helping with at all. Anytime I called Berkeley Shaw they were helpful, happy and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 12 June 2024
Great to hear Barrie....really appreciate you taking the time to post the review! Enjoy your new home!!
1/5
GoogleAwful customer service from sales team. Sale of my property fell through due to lack of communication between them and management company (who are also Berkeley Shaw). Once sale fell through, sales team couldn't care less about assisting. Lost thousands in fees which could have been easily avoided.
Agent replied · 12 June 2024
Unfortunately your buyers' withdrew after taking advice from their lawyers. I am really sorry about that. You were kept informed at all times and we did not earn a penny's commission from this. It has indeed cost us money. We really wish you the very best.
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