4/5
GoogleTo thank Sam Bettison for all the moral support and help throughout this long & sometimes very painful process.
Trusted Agent profile · Boston
Pygott Boston reviews
★★★★★
258 reviews across 2 platforms
24 Wide Bargate, Boston, PE21 6RX
Part of Pygott and Crone, see every office.
Pygott's office in Boston, at 24 Wide Bargate, is rated 3.9 out of 5 across 258 reviews on two platforms, including 157 Google reviews rated 4.5.
Reviews
Every review we hold for the Boston office, from every platform, shown as written. First names only.
Google5/5
GoogleWe had previously tried two other estate agents to sell our deceased mum’s property and had very few viewings and were not impressed with their lack of contact with us. However from the first meeting with Davis we were very impressed with the service from Pygott & Crone. We had viewings booked from the very first week and he was in regular contact with us to keep us informed about the current market. Once we accepted an offer they remained In regular contact throughout the sale process. We cannot fault the whole team and would definately recommend them to family & friends in the future.
5/5
GoogleWe have just completed the purchase of our Dream home with the help of Joe and the amazing team at Pygott and Crone Boston. They were so helpful as we are first time buyers and needed a bit of hand holding. They answered all the questions we had and kept us updated all through the process. Would highly recommend them to anyone looking to move house.
5/5
GoogleOutstanding service from start to finish from the whole team. Kept up to date on the whole process. Big thank you to Davis, Joe, Sam and the rest of the team
5/5
TrustpilotCannot fault, would definitely recommend
We had previously tried two other estate agents to sell our deceased mum’s property and had very few viewings and were not impressed with their lack of contact with us. However from the first meeting with Davis we were very impressed with the service from Pygott & Crone. We had viewings booked from the very first week and he was in regular contact with us to keep us informed about the current market. Once we accepted an offer they remained In regular contact throughout the sale process. We cannot fault the whole team and would definately recommend them to family & friends in the future.
5/5
GoogleWe had a property to sell owing to a family bereavement, complicated by the fact that we live a 2 hour drive away . P and C gave us good market advice , handled all the viewings and the property was sold subject to contract in 3 weeks . We appointed their recommended solicitors to carry out the conveyancing . This turned out to be pivotal when we had some complications further down the chain . Sam , at P and C worked closely with the solicitors to ensure things continued to progress. She was a star ! Their communication was excellent , all phone calls were answered quickly with the relevant information. The staff in the office were very helpful and friendly. We would highly recommend them as estate agents .
Agent replied · 8 December 2024
Thank you for your review, we are pleased that we were able to provide a good service for you. You've really highlighted the levels of service we provide and it's great to hear that Sam did a great job in progressing the sale of your property.
5/5
GooglePurchased through these guys. Absaloute dream and on point every step of the way. I'm not the easiest customer but Sam Bettinsons professional, calm and clearly educated approach was spot on! If I buy/ sell again it'll be through these guys.
1/5
TrustpilotI wasn't going to write a review but…
I wasn't going to write a review but seeing as how they asked me to here goes: I am writing as a seller so this applies to their estate agency business which is separate from their letting business. I have moved a few times this has been the most stressful move of the lot, partly down to P&C and partly down to Stonebow Law, the conveyancers they pushed us towards - probably because they get a pretty big kick back via their legal arm - Pygott and Crone Legal services. Despite paying them over 6 grand they did not attend one single viewing, they only arranged 3. We negotiated with our buyer and got 5k more than P&C had suggested, it was no thanks to them. They charge extra for the media pack - another 300 quid, the guys that did that were exceptional but having paid P&C over 6 grand for virtually nothing you would expect that to be included. A couple of times simple enquiries turned in to shouting matches, it was very unprofessional at times. the only time there was any sense of urgency is when they sent us the final bill within about 5 minutes of exchange of contracts. Another thing that really wound me up was when they found out after the fact that our buyers had visited the property after their initial visit. P&C phoned to ask when it was so they could retrospectively put it in the diary. I got more angry about that than perhaps I should but it was clearly so that in the event of a dispute they could claim that they had done more than they actually had. So at the end of the day they got paid over 6 grand for what totalled no more than a few hours work, we did everything. A truly horrible experience that has left a very bitter taste in the mouth. Things took far too long, I felt every time I contacted them they considered me to be a nuisance. Yes, I am very demanding when I have to work so long to pay them to do so little but I just expect to be treated like a customer - I never really felt that.
5/5
GoogleWe were thoroughly impressed with Pygott & Crone. Holly and Sam have been helpful, patient and professional throughout the whole process. If we ever had to sell again we would definitely approach Pygott & Crone (although this is unlikely as we have found our forever home!).
1/5
TrustpilotAvoid
The communication from this agency is absolutely shocking. Expect to wait at least 24, 48 hours for a reply to even the simplest of queries, which makes the whole process unnecessarily stressful. On top of this, I was told I would have to keep broken furniture in the property, which says a lot about how little care they put into the homes they manage. Overall, very poor experience, slow communication, rude service, no empathy, and no willingness to support applicants. I would strongly recommend avoiding them
5/5
GoogleThe staff at Pygott and Crone went above and beyond to help me find my future home. Will recommend them to everyone I know
5/5
GoogleHi Iam a first time buyer in uk.I really appreciate the team .thanking you for the effort you have showed me. Pygott team in boston is really have outstanding communication, personalised approach,effective and efficient work process and genuine caring and suportive. Once again thank you team. Thank you Praseetha sunil & Murali sunil kumar
5/5
GoogleFrom the buyer's perspective. We have been looking for a property for a quite long time, and we have to admit that the service, we received from this real estate agent was absolutely outstanding and highly professional. The team tirelessly kept offering us properties and arranging countless viewings. Although we ended up completing the purchase through another real estate agent, the 5-star review goes specifically to Pygott & Crone. Special shout out to Joe for his patience and competence level🤝. First class, highly recommend 👍
5/5
GoogleEveryone I met and spoke to at Pygott and Crone was extremely helpful and friendly, also very patient. At the beginning I had various questions and worries, mainly about the legal paperwork, infinitely more complicated since my last move. They explained everything clearly despite it not really being part of their remit. Also at the end when the solicitors needed a real push. I would definitely use them again. ( Although all the legal paperwork has made me vow never to move again.) Not so for Stonebow. I have to say that, in my opinion, Stonebow was pretty useless. Very poor with their communications and on several occasions my responses to direct questions were obviously unread. The Tracker thing was also a waste of time.
5/5
GoogleWe received a fantastic service from Joe Mckue and the team at Pygott and Crone (Boston branch). The dedication, professionalism and service we received was outstanding from start to finish. Joe ensured we was kept up to date and informed on every aspect of our sale and purchase. Knowing that Joe had everything in order helped make a smooth and hassle free process. Thank you Pygott and Crone and more importantly thank you Joe Mckue.
5/5
TrustpilotWe received a fantastic service from…
We received a fantastic service from Joe Mckue and the team at Pygott and Crone (Boston branch). The dedication, professionalism and service we received was outstanding from start to finish. Joe ensured we was kept up to date and informed on every aspect of our sale and purchase. Knowing that Joe had everything in order helped make a smooth and hassle free process. Thank you Pygott and Crone and more importantly thank you Joe Mckue.
5/5
GoogleBought my new home through Pygott Crone and was very pleased with the way all things were handled. I dealt firstly with Joe then mainly with Sam. Very friendly team, professional and kept me informed all the way through, would definitely recommend them to you
5/5
GoogleWe had our house on the market for nearly a year with another agent, switched to Pygotts, x2 viewings within the first couple of weeks and x2 offers. One of which was the asking price! I truly believe this is down to the efforts of Pygotts from the way they advertise, to their professionalism, to the customer services they offer etc. Will never use anyone for any future house sales!
Agent replied · 10 November 2024
Really pleased to hear that, thank you for your review and recommendation.
5/5
GoogleGreat service. Davis and his team work hard to keep everything moving and superb communication from Sam. Much appreciated.
5/5
GoogleI have moved house many times and used various estate agents. The service provided by Pygott was by far the best experience I’ve ever had, agent Joe McKue in particular was extremely professional, very knowledgable and I never felt like a burden to him with all my questions! It’s safe to say I’ll only be using them, and hopefully him, in the future!
5/5
TrustpilotVery happy customer
Cannot recommend this company enough. They sold our property within 10 days of it being on the market, fantastic promotions and incredible photographs. From the start of the journey meeting Aiden who took a real interest in our journey and respected the fact that we were selling our long time home, through to liaising with Fiona and Lauren who are full of information and most of all support. Jonathan guided us through some stressful moments But he was always very reassuring and very supportive. The thought of selling our home was a nervous one, but if we had to do it again in the future, I would not hesitate to use this company again. Thank you so much to all of those involved.
1/5
TrustpilotThe worst experience ever
The worst experience ever. Went for viewing, after viewing went home to apply for property and its shows let agreed, literally 2hours after viewing. Applied for other property no answers on emails, when call agent who dealing with applications was on holiday. At the end calling them someone else got property without letting me know that property is gone. Applied for 1 more property, had to wait for some time. Call them , again agent on holiday, wait some more, no calls, no email , managed to reach them to find out property is gone again. Wasted almost a month waiting.
5/5
GoogleWe have been supported so well by Joe and the team, with regular updates and great communication to make the experience really painless. Thanks for all your help
5/5
GoogleI had no hesitation appointing Pygott and Crone to market my property following my initial market appraisal appointment. I knew instantly and felt confident that my property sale was in proficient hands. Communication was excellent and the entire process managed with integrity, respect and honesty. My property was expertly marketed resulting in a sale agreed within a couple of weeks. I congratulate the entire team at Pygott and Crone and thank you for your excellent service.
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