Trusted Agent profile · Lincoln
★★★★★
191 reviews across 2 platforms
34 Silver Street, Lincoln, LN2 1EH
Starkey and Brown's office in Lincoln, at 34 Silver Street, is rated 4.4 out of 5 across 191 reviews on two platforms, including 181 Google reviews rated 4.5.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
5/5
GoogleThe whole team was very supportive during the purchase of our first home but in particular, Angie was beyond helpful at every opportunity! Queries were always responded to quickly and she didn't mind our endless questions...I hope! Also, the new home box we were given with our keys was such a lovely touch that we both really appreciated.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAfter a difficult sale with my first buyer pulling out and second buyer dragging heals, Angie kept in touch with all parties and we have finally exchanged and are able to complete on our purchase. Thanks for all the help.
Hi Amanda, thanks very much for your review, were gald to hear that we were to help you with what sounds like a stressful move!! All the best in your new home from all at Starkey&Brown.
5/5
GoogleAn exceptional level of service from start to finish. Cared for at every stage of the sale. A knowledgable, person centred and professional service. Thank you.
5/5
GoogleAngie from Starkey and brown was very helpful and kept me informed along the process. Always happy to answer questions
5/5
GoogleFrom the start just before the lockdown and then through the lockdown the company were very supportive and maintained contact. We knew at all stages who our company contacts were. Sophie in Lincoln and Lucy in Grimsby were particularly good. We’ve used Starkey’s this time and on one other occasion they were our vendor’s agents. We can’t fault them.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleAnita has been absolutely amazing ! So helpful, friendly & professional.
Thanks for the great review Ruth! We have passed your kind words onto Anita.
5/5
GoogleEngaged Starkey and Brown to sell my father's house. Their valuation was spot on to excite right amount of interest. The staff were brilliant, someone always available to ask questions and raise queries. From initial listing (done very quickly with great pictures) to final completion of the sale, I cannot recommend them highly enough.
Thanks for the great review Chris!
4/5
GoogleA very friendly team who continued to show great determination in a very challenging market to get the right purchaser at the right price.
5/5
GoogleI couldn't recommend Starkey and Brown enough. Very helpful during my first time buy. Particular thanks to Anita, Vicky and Ben!
It was a pleasure Jarena in helping you purchase your first home! I'll pass your comments onto Anita, Vicky and Ben. Kind Regards Sophie
5/5
GoogleFrom start to finish, the whole team involved in the sale has been nothing short of amazing. From the speed the property was valued, put on the market, viewing arrangements and sold (though never feeling rushed), to the help, support and knowledge given in various areas, I always felt like I was in safe hands.
Hi Thomas, thanks for the great review! I have passed your kind words onto the team.
5/5
GoogleWe found the Team at Starkey and Brown to be efficient. Angie made regular enquiries with the other parties involved in our purchase and kept us informed every step of way. A professional service.
Hi Mr Robson, just a quick message to say thanks very much for sharing your thoughts on our service, it is greatly appreciated, thank you. We wish you all the best.
1/5
GoogleMe and my partner lived in a property managed by starkey and brown for three years. Communication between letting agent, tenant and landlord is very below par as we had been reporting cracks in the walls that were getting bigger for 2.5 years. The landlord did come round and say, oh those cracks are coming back and don’t worry about it. Since moving out we have now been charged for those structural cracks. Also after moving out and handing the keys back to starkey and brown in May we have also been charged for rent in June. We have tried to resolve this by phoning starkey and brown to be told they won’t talk to us about this. This review is only scratching the surface of problems but we would be here all day writing an essay.
Hi chris, thanks for the very nice comments, glad we served you well!!
5/5
GoogleI can wholeheartedly say Starkey and Brown are the best estate agents in the area and would recommend them with no hesitation. I recently went through Starkey and Brown to sort out renting my first home, so naturally I was full of uncertainty and questions. I was lucky enough to be looked after by Vicky, the service and support she provided was superb and second to none. Going the extra mile to ensure that I was always sure of what was going on, even making sure that all service providers and council were sorted, which as someone who has not done the whole house process before I found extremely helpful and a massive weight off my mind.
Hi Alex It's great to know that you had such a positive experience when renting a property through Starkey&Brown Lettings. Thank you for leaving your feedback, it is really appreciated. Wishing you all the best. Starkey&Brown
4/5
GoogleWe've just purchased a house through them & it's been a thoroughly pleasant experience. They've been helpful, attentive and forgiving when I messed up. Angie has been a delight to deal with. Wholly recommend.
Good evening Mr Crabbe, it is great to hear that you have had a pleasurable experience whilst dealing with Starkey&Brown. We really do appreciate your comments (particularly Angie!) and we wish you all the best in your lovely new home.
1/5
GoogleVery disappointing the Agents definitely do not work for the purchaser I had an offer accepted in February 2017 on a property in Greetwell Drive Number 66 to be precise, each month completion was further away in August I through the solicitors and Starkey and Brown that I requested completion by 30th September 2017 as I felt I had waited long enough I was told by Anita and I have a recorded telephone conversation when Anita states that the Sellers are unlikely to complete before December 2017 if then, yet Starkey and Brown re market the property knowing the fact and it is now again SSTC I am awaiting as to what date the property completes and wondered if the whole sale was a scam or whether another would be purchaser is in for an expensive waiting game?
Dear Valerie, we believe that you are referring to a property on Westfield Drive. Whilst we always act in the best interests of all parties involved, we are appointed as agents by the sellers of the property and therefore the sellers are the client we 'work for'. We are sorry that you feel the way you do. It is our understanding that the sale was progressing much slower than you would like, and that you withdrew your offer as a result. We have since agreed a sale to another buyer who is fully aware of the potential lengthy timescales involved and is perfectly happy and flexible with regards to completion dates. Naturally we could elaborate with more specific details, however we do not think this would be professional on such an open public forum, so if you would like to contact the office we would be happy to discuss the matter.
5/5
GoogleI walked the whole length of Silver Street to find a home to rent and was dreading the process. The team at S&B however were from the first very friendly and helpful. They stood out. Vicky looked after me for most of the process of setting up renting the house that I liked. She was always able to answer my questions and I felt very well looked after. Billie did the deposit and key handover and explained everything clearly. The office in general has a lovely vibe and I would highly recommend them to anyone.
Dear Katayun, thank you very much for taking the time to write such a lovely review, we are really pleased to hear that you were impressed with the service. Thanks again from all at Starkey&Brown!
5/5
GoogleI recently purchased a property which Starkey & Brown were selling. I was lucky enough to have Debbie acting as my sales progress contact who was absolutely amazing. She contacted me most days to let me know how things were going and went above and beyond to ensure that the sale went through as smoothly as possible. I had a particularly difficult sale and purchase and Debbie helped out in so many ways that kept me totally sane. She is so professional as were all of the team and the service that they offered was so individulised that by the end of my purchase I felt like part of the family. I would so recommend them as a company and if you get Debbie as your contact then you can count on her to chase, chase, chase until you are sat in your lovely new home.
Hi Julie, thanks from everybody at Starkey&Brown for your very kind words, we are delighted to hear that you were impressed with our service, particularly from Debbie! We wish you all the best in your new home.
5/5
GoogleStarkey and Brown were professional and knowledgeable from start to finish of the sale of my house and I didn't imagine it would be as straightforward and stress free as it turned out to be. Their valuation of my house was very accurate leading to a good amount of interest but not so much interest which would have led to me thinking it was undervalued, something which happened to a neighbour a month or so before my property went up for sale. Each time I contacted Starkey and Brown with any questions I always felt they were pleased I had asked for their support and advice, whether that was dropping in at their office, phoning or e-mailing. If I ever sell again I won't approach 3 estate agents as I did this time but I'll be going straight to Starkey and Brown and will always recommend them to anyone else.
Hi Jon, thanks very much for taking the time to leave such a brilliant review, it really is appreciated. We're glad you were impressed with our service, we wish you and your family all the best. Thanks again from all at Starkey&Brown.
5/5
TrustpilotHouse sale
We just bought our house with them, they were quick, efficient and friendly.
5/5
GoogleThe Team were great to work with, especially Angie (our Sales Progress Contact) who was brilliant, always happy, polite and easy to talk to. Many thanks for all the hard work!!!
Hi Mr Trolley, thank you for you very kind review, we are glad you were impressed with our service and we wish you all the best in your new home!! From all at Starkey&Brown
5/5
GoogleAs a landlord, I have found the service provided by S&B to be excellent both for me and for our tenants. Call and Care visits are carried out on a regular basis which ensures that any problems tenants may have can be addressed and speedily resolved. Starkey & Brown also arrange for all contractual requirements to be met (e.g. Gas Certificates, boiler servicing etc.) which saves me having to constantly check that things are being done. Being a considerable distance away form rthe property, a contract with S&B gives me peace of mind. The accounts department are prompt with the correct payment into my account and provide detailed invoices by e-mail within 7 days. The professional staff in the Lettings Department are very approachable and do their level best to resolve any difficulties the tenant or landlord may have
Good Morning Mr Holt-Chasteauneuf, Thank you very much for your kind compliments. It is always our aim to ensure that our customer experience is as pleasurable as possible, and we are delighted that you were impressed with the service provided by our team! Thanks again for taking the time to share your thoughts, its greatly appreciated.
5/5
GoogleI was originally selling my property through a different estate agent, but when it fell through I moved to Starkey & Brown because I had such a good experience of them with the property I was trying to buy. They managed to get multiple offers for my house and they helped me through every step of the sale process to make sure it all ran smoothly. The whole team was great, they were all very kind and helpful and I would recommend them to anyone.
Hi Clare, We are really glad that you have finally made your move, and delighted that you were impressed with our service. Thanks for taking the time to leave such a lovely review, it is greatly appreciated. All the best in your new home, you know where we are when you need us!
5/5
GoogleMy husband and I recently used Starkey & Brown for the sale of our property. Throughout the process they were extremely helpful in dealing with any questions we had and always communicated regularly on each stage of the house selling. For every viewing we had they followed up and fed this information back to us in a timely manner. In addition to this they were extremely friendly and Anita who we dealt with offered the emotional support, understanding that a house in not just bricks but a home to myself and our young family for many years. Nothing was too much trouble for them and I would certainly recommend.
Hi Caroline, Thanks very much for your wonderful comments. We pride ourselves on the service we offer to our clients and we are delighted that you were impressed, particularly with Anita. Thank you very much for choosing Starkey&Brown to sell your property, wish you and your family all the very best in your new home.
5/5
GoogleSelling a house is stressful? Not with Starkey&Brown... At Chris Vaughan Photography, I pride myself of working closely with my clients to provide the best possible service. And I try and use like-minded business when I require their services for either my business or personal life. When my partner and I decided to sell our house, we had no hesitation of using the expertise of the team at Starkey&Brown. From day one they were nothing short of superb. They were friendly, professional but most importantly good at their job! Within 24 hours of our house being on the market, we had eight bookings confirmed, which in less than 12 hours later was upped to 11! Well within 72 hours of our house going on the market we had received, and accepted an offer for the full asking price. But the great service didn’t stop there. We were kept fully up to date with the sales progression of the house, with regular calls to let us know how the whole process throughout the chain was going. The whole team at Starkey&Brown took the stress away from selling our house. Thank you. I’d happily recommend anyone looking to sell their house to speak to Starkey&Brown. Chris Vaughan
Hi Chris, Thanks for your kind words. We are so pleased to hear that you were impressed with the sales team and also the sales progression team here at Starkey&Brown. We are proud to offer a great service to our clients and we are delighted to hear that you were impressed. Thank you very much for the clients you have recommended to us since your move, it means a lot. All the best in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Starkey and Brown's Lincoln office has 191 reviews across two platforms: 181 on Google, 10 on Trustpilot (across the whole business).
Starkey and Brown Lincoln is rated 4.4 out of 5 across all 191 reviews, and 4.5 out of 5 on Google from 181 reviews.
Starkey and Brown Lincoln, 34 Silver Street, Lincoln, LN2 1EH.
