Trusted Agent profile · Lincoln
★★★★★
225 reviews across 3 platforms
36 A Silver Street, Lincoln, LN2 1EW, LN2 1EW
Pygott & Crone's office in Lincoln, at 36 A Silver Street, is rated 3.6 out of 5 across 225 reviews on three platforms, including 126 Google reviews rated 4.0.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
5/5
GooglePurchased my first property through Pygott & Crone, excellent from top to bottom and the process was smooth and without issues, Alisha Hate was outstanding and I would recommend using her if you are ever looking to by a house with Pygott & Crone.
1/5
TrustpilotCome on guys , get your basic tenancy act together
It’s with great distress I write this review 3 members of my family rent a house at a cost of £1,250.00 per month , plus bills. They have lived there 1 year. They pay the most rent in the street even though all the house are pretty much a mirror image. It’s in Rainworth Okay so that’s not worth 1 star. What is worth a one star is the fact that my family were sleeping in a brand new build , never lived in until (until 1 year ago) and over the weekend the boiler was de-commissioned by British Gas as a danger to life. They were minutes away from either being gassed or blown up. Ironically the house had an annual inspection a few days before and it was deemed as ok. British Gas tell a whole different story. Weekend’s Friday Pm to Monday AM Nobody at the agency was available after hours. No emergency number was provided by them Closed over the weekend means just that That’s no hot water. No heating No cooking Plus THEY have to pay the bill as they were desperate to get the gas back on and called an emergency plumber. The call out alone was £400.00. To them it was worth it. They all have full time Customers Service Jobs. Which requires a shower minimum. ! If 3 young Adults in your family were living in a brand new build house with a faulty gas boiler that was marked as safe and you lost them due to this companies negligence, I wonder where they’d be and if they’d even have a consciousness ! I won’t recommend them to anyone ever and I definitely will try and move my family because who knows what the rest of the houses , built the same in the street are like. An apology to the 3 Tenants in the Property could just be a way of gaining some redemption. The main Gentleman dedicated to this type of issue at the Company hasn’t even called them yet of course we can’t mention his name because as we know you can remove negative reviews regardless of there being any truth Appalling On behalf of T Polak. J Polak
5/5
GoogleVery happy with how the selling of my house has been managed. Ed has been fantastic, advising us through the entire process, his knowledge and the personal touch have been greatly appreciated.
5/5
TrustpilotHappy Purchaser
0 Just had confirmation that our second offer for a home in Lincoln as been accepted. All aspects of the transaction have been handled by Charlotte who has been very professional throughout the process. Very pleased with outcome and 5 Stars for Charlotte. As a retired Sales Manager I was very impressed. JH
5/5
GoogleThis was my second experience with Pygott & Crone. I bought a house they were selling several years ago and so when it came to selling my late parents house I chose to use them for that. Danny Cook came to value it and from there, once an …
1/5
TrustpilotDisgusting and incompetent behaviour
If I could have put no stars or minus I would. I offered on a property full asking price but the agent wanted it Subject to viewing. Sent my aip across holly in boston confirmed vendor happy with the offer just need to view on return from holiday today at 4.30. Gets a call and email from a joe saying vendor accepted offer over weekend and therefore viewing cancelled. Also tries to tell me cant offer without viewing which being a senior conveyancer for 27 years i know is totally wrong. Many people offer not viewing and I had seen it outside offered straight away just unfortunate that flew out. Have email stating offer accepted by vendor to come back to this just an absolute joke. Funny tho as was messed about on a bungalow in quadring years ago tenanted but we were not advised also subsidence it was a joke and the vendors Conveyancers couldn't deal with the issues again misrepresented. This will certainly be taken further. Absolutely rubbish service and to not even know what another advisor in office had done is just totally and utterly incompetent . Trying to make out it's my fault for going on holiday but I would have given full asking price without the viewing, obviously not even advised to the vendor. Emails from Holly very clear as are Joe's so let's see the poop hit the fan now!!
5/5
GoogleExcellent service from Ed. Very professional, some fantastic advice and really seemed like he just wanted to get our house sold regardless of choice of agent. Would highly recommend.
5/5
GoogleEmily and Alisha were both fantastic and pushed the sale along smoothly and effectively.
1/5
GoogleTreated appalling by this branch. Verbally said offer accepted over phone for house they were selling, confirmed we had accepted an offer below our asking price to a cash buyer all so we wouldn't lose the house, all agreed to go ahead over phone and took one evening to sort a solicitor only to be told the next day that an offer from another buying had been accepted!! Kept waiting hours at a time, trying to get more information, if we could put in a higher bid. Not just letting us down but our buyer who also thought could more in time for Christmas. Unbelievable, disgusting way to treat people. Agree with other reviews, clearly all they care about is money.
Hi Jo, Thank you for your feedback. Without knowing the specific details it is hard to comment as I cannot find a Jo Goss on our system. I can confirm though that at present multiple offers are coming in on properties all the time as it is such a competivie market, with a shortage of available stock. We do not make the decision on who a seller choses to sell to, however whenever an offer is received we are under a legal obligation to notify the sellers. The seller taking a higher offer will have no effect on our income as we work on fixed selling fees, so it has nothing to do about money for us. I am more than happy to look into this furher if you are willing to email customerservices@pygott-crone.com I will investigate and come back to you with a full explanation.
5/5
GoogleAlthough I am a competing estate agent in Lincoln it wouldn't be fair or honest of me not to leave a review. We bought a house from Pygots and between us we got it through in 4 weeks. Communication was good and we had no issues. We just got our heads down and got the transaction done. Some of the Pygots team have bought through us previous too and although they have never left us a review I think it was a positive experience. ThankyouPositiveProfessionalism
Thank you for the kind review, which as you say is even better coming from another agent. We are delighted you a great experience and wish you every success with your property. When you come to sell it, we are happy to help... Ha ha.. Oh and Alisha and Danielle said thank you so much for their gifts, that was very kind.
1/5
TrustpilotABSOLUTE DISGRACE!
ABSOLUTE DISGRACE! We was due to view a property on Friday 05/07/2024 and this was confirmed via email on 29 July 2024. the property (land) was due to go to auction in 2 weeks. With viewing ready for Friday we have been emailed today saying that the property has been sold. The worst thing about this is that the person who is selling the land isn't aware that we was viewing on Friday therefore has accepted an offer, my questions to Pygott and Crone how has this fallen through your system? you have undervalued the land as we would of offered more than what you have sold it for! Its amazing also how the secure deposit has been paid same day! I await your phone call from the director!
5/5
GoogleWe were very pleased with the professional and effective service from Pygott & Crone at every stage of selling my deceased father’s house in Lincoln. We were contacted regularly by Siân and her colleagues throughout the process, and the …
5/5
TrustpilotGreat Service, stress free from start to finish
Great Service. Stress free from start to finish. Charlene was a great help with all the paperwork and Tracy made sure our sale went through as smoothly as it possibly could. Would highly recommend.
5/5
TrustpilotOutstanding Estate Agents
We bought a property through Pygott & Crone Holbeach. As purchasers, we had an outstanding experience. We collaborated with Jade through viewing and offer stages and Tracy took us through the purchase process to completion. Their levels of customer service and care were outstanding, checking in with us regularly and following up with others, gently pushing things forward to ensure a smooth and speedy process through to completion. We have experienced many estate agents over the years and Pygott & Crone stood out in front of all the others for their professional, proactive and personal approach.
5/5
GoogleMillie has especially been really helpful within the buying of our house! She’s been a great help throughout the whole process and is always thorough with her updates and making sure everyone is happy! Thankyou
5/5
GoogleI have just sold my father's bungalow with Pygott & crone, they were all amazing! I've never had to sell a property before and was so nervous as I didn't have a clue what to do, but they held my hand every step of the way and all went well.
5/5
TrustpilotFantastic experience working with Fiona…
Fantastic experience working with Fiona and team. Great, fast, easy house sale due to their expertise and professional approach. Would highly recommend them to anyone wanting a stress free property sale.
5/5
GoogleExcellent service. Clearly a great team who take pride in delivering an all round professional service. From first contact everyone involved has gone above and beyond to support us in our sale. The valuation and marketing was clearly spot …
5/5
GoogleI must say Caitlin in particular has been very helpful, and managed to go above and beyond to help me. I would fully recommend these guys.
2/5
GoogleWriting on behalf of my mum who asked pygott and crone to value her house. The gentleman who came out was 15 minutes late with no apology claimed he had left a message on our answer phone, no such message existed. After looking around he undervalued the property by 50,000 from the value given by 3 agents from other companies being quite dismissive throughout. He made it blatantly clear he was not interested in taking on this property even when other agents are fighting over the property due to its uniqueness.
Hi Melissa, I am very sorry to hear this. I would like to be able to look into this in greater detail to establish who and where things may have gone wrong. Would you mind helping me establish which property is your mum's so I can look into it. Do you mind providing me with the postcode, alternatively please email us info@pygott-crone.com with her details and I will look into it and come back to you. Kind regards Paul
5/5
GoogleWe had several viewings with Sian (all on a Sunday) all at very short notice. We have now found a property but not with Pygott & Crone, we would have really liked to buy through them. Nothing was too much trouble for Sian, she was friendly & professional throughout & knowledgeable about the local areas. I can't thank them enough for all their help - its a real shame the property we found was listed with another agent as Sian definitely deserved the sale.
Hi Sophie, thank you so much for your kind remarks, we will ensure these are passed on to Sian as she should be very proud. We wish you all the best with your purchase and don't hesitate to contact us at our Lincoln or North Hykeham branches should you require any further help on any property related matter. Best Regards Pygott and Crone.
2/5
TrustpilotDidnt listen not very helpfull and rude…
Didnt listen not very helpfull and rude in the end canceled sale and was very rude unprofessional
1/5
GoogleUtterly poor. I was interested in a commercial property and spoke with William Downing who told me that the property was no longer available and hadn't been available for over a week. I told him that the property shouldn't be listed on a 'live' website if this was the case, yet instead of actively listening, acknowledging that the problem is real and apologising for the trouble, he just said it's an IT issue. Three days later, the same commercial property is still listed as available to rent. Pygott & Crone and William Downing are a perfect example of bumbling incompetence. Avoid!
1/5
TrustpilotPoor Customer Service
Too many issues to list all of them, however, key ones includes: Never answering the phone despite calling on different days and at different times. Response to emails were typically longer than 24 hrs and in most cases 48 hrs. Lack of understanding of offer details I made by the Branch Manager! Incoherent final email from the Branch Manager to inform me another offer had been made that was accepted. This was not an auction property, I would have thought the agency would have given me the opportunity to increase my offer, no such luck. Will avoid contact in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pygott & Crone's Lincoln office has 225 reviews across three platforms: 126 on Google, 2 on Yell, 97 on Trustpilot (across the whole business).
Pygott & Crone Lincoln is rated 3.6 out of 5 across all 225 reviews, and 4.0 out of 5 on Google from 126 reviews.
Pygott & Crone Lincoln, 36 A Silver Street, Lincoln, LN2 1EW, LN2 1EW.
