Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPoor estate agent
We have experienced extremely long delays and very poor communication throughout this process. We have been waiting since 6 October to complete on our house, with little to no meaningful progress. We were told that the case had been escalated to a senior case worker, but nothing changed and no improvements were made. Updates were minimal and often required chasing, which added unnecessary stress to an already difficult situation. Based on our experience, I would not recommend this company to anyone.
Calton · 8 January 2026
★★★★★ 5/5
GoogleEmily at Pygott and Crone was incredible with the process of our sale and purchase. Always on hand when I had any queries or worry. It’s been a stressful process as the sale fell through 2 months after offer got accepted , and she managed to find another buyer for our house within a matter of days. She’s friendly, knowledgeable and even offered to go the extra mile and call third parties involved for us to speed the process up. Everyone else in the team who have helped while Emily has been out of office, have also been incredible and really helpful. We would happily use Pygott and Crone again, and definitely worth the extra money compared to other estate agents!
We used AJ for our new mortgage and he has also been amazing and so friendly. He had quick responses to any questions I had and he kept us updated throughout.
Again, would definitely use the whole team again.
Thanks again to everyone involved in our sale and purchase.
Jasmin · 24 September 2024
Agent replied · 23 November 2024
What a great review, thank you so much! It's very pleasing to hear that the whole team went above and beyond to exceed your expectations - this is exactly what we try to do. Great to hear that AJ (one of the mortgage advisers based at our Lincoln branch) was so responsive and friendly - we've let him know your feedback. We know buying and selling houses can be stressful, especially when, for whatever reason, a sale falls through. Along with Emily, it sounds like our dedicated sales progressor Alisha also went the extra mile to keep everything on track. We've passed your feedback onto the whole Lincoln team, thanks again
★★★★★ 5/5
GoogleFantastic estate agents, really good service all around, special mention to Josh the financial advisor and Oli in Lincoln branch for making my experience of being a first time buyer as easy as possible with no issues at all, would recommend to anyone looking to buy or sell!
Liam · 17 February 2026
★★★★★ 5/5
TrustpilotProfessional, quick, friendly above 5*
If we could give more than 5* we would! Fabulous service, especially from Jonathan who went above and beyond to enable our sale to go through as smoothly as possible. We had one or two hiccups with our buyers, however Jonathan kept us updated constantly and everything progressed quickly and professionally. Fiona and Lauren were incredible too and always onhand with any queries. We would 100% recommend Pygott and Crone to any of our family and friends looking at selling their property.
Mrs · 24 March 2025
★★★★★ 5/5
GoogleBig thanks to Charlotte, Alisha, Emily, Tommy and Daniel for all their help in selling a property for us in Lincoln. We don't live in Lincoln so it was essential to be able to trust the team to look after our property. Their support and excellent comminication skills with everyone involved in the process has made a huge difference. Professional team.
Alison · 25 August 2024
Agent replied · 23 November 2024
Sounds like the whole team played their part in selling your property! Thank you for your review, it's very pleasing to read and your comments have been passed onto everyone
★★★★★ 5/5
TrustpilotGreat service!
We would like to express our sincere gratitude to Pygott & Crone Team, especially Jack, Simon, Dale and Warren for their outstanding professionalism and dedication. Throughout the entire process of selling our house, everything was handled with great clarity and efficiency. Their deep understanding and knowledge made the experience smooth and stressfree. It was truly a pleasure to work with people so knowledgeable and attentive. We highly appreciate their efforts and would happily recommend them. Thank you!
Ewa · 18 March 2025
★★★★★ 1/5
GoogleI today tried to obtain a brochure for on of pygott and crones properties I spoke to Charlotte in the Lincoln office and was told I could only have a brochure of I went into their office to pick one up as they wouldn't send one out via the post , so that's a potential sale lost for the price of a stamp , I won't be sellingy house though them if that's how they conduct business and would advise others to steer clear too howuch is a stamp theses days ? Against their huge commission charged ?
Paul · 7 December 2024
★★★★★ 2/5
GoogleI would not recommend Pygott & Crone in Lincoln to sell a property. Keen once approached to value and market the house, it was then a constant battle to be kept up to date with progress of the sale. The app that was supposed to be weekly updated with progress was quite simply not. Staff members were not updated when phoned to assess progress , often citing..'I've only worked here a couple of months and don't know how to access your notes'. When being told that someone would phone me back, I expect them to...obviously not! The firm was employed to work for me, not the other way around, they should note this for other clients that book them. All in all not a positive experience on the whole ( apart from a couple of helpful staff) was not impressed. Considering them not being the best value for commission on the market, I'd certainly advise shopping around for a more reputable Estate Agents.
Susan · 3 April 2026
★★★★★ 1/5
GoogleI cant quite believe how difficult it is just get a viewing on a house with this company. It took me 3 phone calls leaving 2 different contact numbers to see if they had availability for us to have a weekend viewing. No call back, I called them, said I would get a call back....no call back. 8 hours after my initial call I spoke to the original lady who said she had emailed me......no email received. Eventually told we could have a viewing in 3 weeks time......I would seriously think about selling your property with these guys. 3 weeks to view a house!!! Bad customer service
Kelly · 17 March 2026
★★★★★ 5/5
GoogleSo helpful from start to finish. Alisha was particularly helpful in progressing the sale. She was patient when answering my questions and communicated with me frequently to make sure I knew what was happening and what to expect next. This was really appreciated as a first time buyer. Would 100% recommend.
Luce · 24 September 2025
★★★★★ 1/5
GoogleA completely laughable experience from start to finish.
We received an email from the branch manager confirming that our offer on a property had been accepted. Naturally, we informed our solicitor and started moving things forward. Then, out of nowhere, Oli called to tell us the offer had never been accepted and that a higher offer had been taken instead, without giving us any opportunity to increase ours.
To make matters worse, they then lied to the seller who we have been in contact with - claiming they had never told us our offer was accepted. Unfortunately for them, email trails exist, even if Pygott & Crone don’t seem to understand that.
I would strongly advise anyone to avoid this estate agent. They are more than happy to lie to both sides to cover their own mistakes, and the lack of professionalism is staggering.
Sam · 17 February 2026
★★★★★ 5/5
TrustpilotHighly recommended
Aiden went above and beyond, providing an excellent service for a property being prepared for auction. His communication skills were excellent by keeping me fully informed throughout the process.
Audrey · 22 February 2026
★★★★★ 5/5
GoogleWhat can I say about George Reed, absolute pleasure to do business with. The star of the show, I wouldn’t buy a house anywhere else and that’s all because of George!! The best customer service I have ever had, just his nice inviting smile makes you feel happy! If anyone ever needs any help with your next house purchase looks no further than Mr Reed. Will be back next time 100%.
Shaiden · 3 April 2026
★★★★★ 5/5
GoogleI would highly recommend Pygott & Crone Estate Agents. Although they weren't the agents selling my property, Alisha was my contact regarding my purchase, and she was superb from the start. Communication between solicitors was variable, but …
Sarah · 17 November 2025
★★★★★ 5/5
GoogleI have just purchased my property with Pygotts & Crone and they have been fantastic. The have been clear with communication and explained next steps as and when required. Ed Nearn has been really good to work with.
Antony · 2 November 2024
Agent replied · 23 November 2024
Thank you for your review, your feedback has been passed onto Ed and the team
★★★★★ 5/5
GoogleThank you Emily for your support and kindness and all your team.
We gonna start a new chapter in Portugal now. Again thanks for your help and support. 🌹 😘 …
Nuno · 17 December 2025
★★★★★ 5/5
GoogleVery professional team and relatively quick to find a buyer. Very helpful during the stresses of selling a property. Danielle was always there to respond to my messages at all hours of the day.
Simon · 24 October 2024
Agent replied · 23 November 2024
Thank you for your kind comments, it's pleasing to hear that Danielle provided you with a helpful and responsive service and we have shared your review with her and the rest of the Lincoln team.
★★★★★ 5/5
GoogleThank you to Charlotte at the Lincoln branch. Very helpful to a first time buyer who had a lot of questions.
Making the process as smooth as possible.
Chris · 17 December 2025
★★★★★ 5/5
GoogleJust bought our first home, the team at the Lincoln office were amazing. Danny & Alisha made the process so easy and I would definitely recommend them in the future. Thank you
Ricky · 24 October 2024
Agent replied · 23 November 2024
Thank you for your review, great feedback which has been passed onto Danny, our property expert, and Alisha our dedicated sales progressor who helped guide you through the process from sale to completion. We wish you many happy years in your new home. Thanks again.
★★★★★ 1/5
TrustpilotI wasn't going to write a review but…
I wasn't going to write a review but seeing as how they asked me to here goes: I am writing as a seller so this applies to their estate agency business which is separate from their letting business. I have moved a few times this has been the most stressful move of the lot, partly down to P&C and partly down to Stonebow Law, the conveyancers they pushed us towards - probably because they get a pretty big kick back via their legal arm - Pygott and Crone Legal services. Despite paying them over 6 grand they did not attend one single viewing, they only arranged 3. We negotiated with our buyer and got 5k more than P&C had suggested, it was no thanks to them. They charge extra for the media pack - another 300 quid, the guys that did that were exceptional but having paid P&C over 6 grand for virtually nothing you would expect that to be included. A couple of times simple enquiries turned in to shouting matches, it was very unprofessional at times. the only time there was any sense of urgency is when they sent us the final bill within about 5 minutes of exchange of contracts. Another thing that really wound me up was when they found out after the fact that our buyers had visited the property after their initial visit. P&C phoned to ask when it was so they could retrospectively put it in the diary. I got more angry about that than perhaps I should but it was clearly so that in the event of a dispute they could claim that they had done more than they actually had. So at the end of the day they got paid over 6 grand for what totalled no more than a few hours work, we did everything. A truly horrible experience that has left a very bitter taste in the mouth. Things took far too long, I felt every time I contacted them they considered me to be a nuisance. Yes, I am very demanding when I have to work so long to pay them to do so little but I just expect to be treated like a customer - I never really felt that.
David · 8 November 2025
★★★★★ 1/5
TrustpilotABSOLUTE DISGRACE OF AN ESTATE AGENT
ABSOLUTE DISGRACE OF AN ESTATE AGENT! DO NOT EVER USE ANY BRANCHES OF THIS AWLFUL BUNCH - EVER! - LINCOLN AND THEIR HEAD OFFICE IN SLEAFORD ARE PARTICULARY BAD!!!! Rude, Extremely Unprofessional, Totally Discourteous, Patronising, Youngsters with Zero Experience in Life, let alone in Selling Property! Don't even get me started on the so-called 'Directors and de Management'! They do NOTHING to SELL your property - FACT! Promise the earth, deliver zero! Do not fall for their deceit, devil smiles and untruths! They put the smarmy distrust back into all Estate Agents! ALWAYS READ their Contract Terms and Conditions! Otherwise they will try to tie you in to a 28 day notice period, even though they themselves have broken all of their own Contractual Legal Agreements, Obligations and Terms and if you withdraw your property from them, they even try to send you a £300 bill exit fee!!! DO NOT PAY THIS!!! - EVER!!! Let them chase you for it, if they can be even bothered. Do not let this Company 'Piggies and Cronies' bully you and take you for a fool, they will do NOTHING to help or assist you! Complete waste of your valuable time, who just add unnecessary stress to complicate matters and seem to relish in it! You should be Billing them for all your time wasted and for the aggravations! DO NOT USE!!! Warning Update The Branch Manager of Lincoln is also an out & out Pathological Liar! - FACT - & the Sleaford H/Q are the very same! DO NOT EVER TRUST THEM!
Susanne · 29 August 2023
★★★★★ 5/5
GoogleThis is my first experience with Pygott & Crone. I am in the process of purchasing a property with them. My first point of contact has been with Millie Todd, one of their Client Relations Officers.
This is a stressful process, but I have to say she has always kept me well informed, been very patient, and overall, I cannot fault the way the process has been handled so far. Thank you, Millie.
Pippa · 15 November 2025
★★★★★ 5/5
GoogleP&C have been fantastic from day 1 until completion. A special mention to Sian Bedford and Alisha Hate who have been instrumental in ensuring our sale and onward purchase have happened. They’ve made an extremely stressful process less stressful and have done everything they can to help along the way. Couldn’t recommend them and the whole team who have helped enough. Thanks all!!
Ryan · 26 July 2024
★★★★★ 5/5
GoogleHad to move out of the bailgate as the landlord wanted to sell quickly and in turn, was kicking us out quickly, "Lucy R" sorted us out ASAP, was freindly, understandable and helped us achive our goals as quickly as possible. Flipping fantastic! We were in the new rented property in under a week, so easy to do and any questions she answered were compressively and coherently responded too.
Many thanks
Henry and Rebekah
Henry · 24 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
