Trusted Agent profile · Lincoln
★★★★★
464 reviews across 2 platforms
29 Silver Street, Lincoln, LN2 1AS
Mundys's office in Lincoln, at 29 Silver Street, is rated 4.1 out of 5 across 464 reviews on two platforms, including 397 Google reviews rated 4.2.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish, Mundys have been truly fantastic! This is my first house purchase and I wasn't expecting the process to be smooth but with the help of Mundys, we managed to complete the process in just 7 weeks. I was promised a completion date before Christmas and that is exactly what I got. I would definitely recommend Mundys and will be using them in the future. Thank you :)
5/5
TrustpilotThe right people to let out my property
Everyone I've dealt with a Mundys have been extremely professional, friendly and knowledgeable. They have made the whole process of letting and re-letting my property a breeze.
1/5
TrustpilotPlease avoid.
Our dad recently passed away, unexpectedly in his rented accommodation. As a result of his passing, there has been some damage to a small area of carpet which was left unsalvagable.We kept Mundys well informed throughout, only to have a young gentleman from the lettings department asking if it could be cleaned. I diplomatically explained this wouldn't be possible, to which he continued to try and encourage me to use cleaning companies on his reccomendation.He also advised he could probably clean it as he had "no emotional attachment".We eventually agreed that the carpet could be removed. Myself and my husband offered to replace it which was initially agreed. An hour later, he called to say the landlord didn't want this and that we would need to contribute to the cost of replacing a much larger area. He wasn't able to tell us how this would be fairly calculated, he followed that by telling us rent was due in a week and we would be liable for that if the property was not cleared by then. No condolences, no respect and zero empathy. He advised he would contact us. He didn't.We have rang the company since to ask for support in finding meters to take final readings and to continue to resolve the issues with the carpet. They were not able to tell us how to access these or about how we could resolve the outstanding issues. I also complained about the attitude of this young gentleman. I was finally offered some condolences and reassured by the manager that she would take over, deal with any questions and get back to me promptly with a response. But of course, they didn't ring. There had also been documentations on their systems of supposed conversations with the young gentleman that had never happened. Today I handed back the keys to the property. I sincerely hope that they should never find themselves in a similar position in future with such an appalling lack of support and empathy for an incredibly stressful situation. I would warn anyone who may be considering renting property through them in future to consider an alternative.
5/5
GoogleThe service provided by Mundy’s - particularly Vicki - when buying my new home was second-to-none. Always cheery and helpful, all the Lincoln branch staff went the extra mile to help me comlplete my purchase as smoothly and expediently as possible. A huge thank you from me.
1/5
GoogleBEWARE. Mundys Estate Agents in Lincoln are only interested in making money by any means. I had the misfortune to employ them for the sale of my house recently. I took their professional advice regarding the value of my property thinking that they knew what they were talking about when it comes to the sale of properties. No they don`t! The house was grossly undervalued. The first person who viewed my property bought it with the comment: "I have viewed many houses in the area and cannot believe that the price is so reasonable" For reasonable read: CHEAP!! I had tried to add another agent to the operation but was informed that Mundys don`t allow that. One house in the same vacinitiy to mine was advertised at £125,000 more - the house was smaller with less land and on a main road. Making enquiries, after giving my word to the prospective buyer that the property was his, nine independant estate agents said that Mundys had grossly undervalued my property - but they did sell it quickly!NegativeProfessionalism
5/5
GoogleMany people now rate estate agents by how fast they sell the property etc based upon figures which in a perfect world would useful but this sale would distort them. The property was sold 3 times in the time with Mundys and this should be highlighted. Each sale was agreed within days of being on the market with fantastic service from Mundys and twice was let down by factors outside of Mundys control. Our advice to all who ask us is to use Mundys.
5/5
GoogleOnly a valuation at moment but a very honest and very instructive appraisal of property and realistic but not under rated assessment of present market conditions and valuation. Very impressed with openess and marketing strategy. No sign of usual estate agent waffle and pressure to market property. Simply good honest advice before leaving you to decide time scale etc. Very relaxed and very informative. Before you make a decision on value or when to market and who to market with i recommend you get an assessment from Mundys.
1/5
GoogleVery poor buying experience we offered asking price when no other offers had been received to only be told they have more viewings to entice a bidding war and entice their buyers into paying way over what the house is valued at. If the owners wanted more money they should have advertised as offers over a price so everyone was aware they could be entering into a bidding war. If a price is listed it should be the first asking price offered should be accepted this country is still in the dark ages and this company is certainly not for the purchasers . Greedy sharks
5/5
GoogleMyself and my partner purchased our first house through Mundys and the whole process couldn't have been easier. Lorraine was extremely helpful and we wouldn't have found the house we purchased if it wasn't for her! Thank you so much Lorraine and the team! :)
5/5
TrustpilotSo Helpful
We have lived in a house for 5 years which was managed by Mundys and during that time there have been several maintenance issues which have been dealt with very promptly so inconvenience was at a minimum.
5/5
GoogleEverything was handled professionally and efficiently. Would have no hesitation in recommending them.
5/5
GoogleThe process was long , with no fault of anyone, just our luck, but cant thank enough to Mundy's for their help , patience and dedication in always being on top of the situation and processes of buying the house . Thank you and would highly recommend for anyone that wants to buy their dream home.
5/5
GoogleVery positive experience with our purchase. Lovely staff always happy to help.
1/5
TrustpilotThere isn't a zero mark otherwise I…
There isn't a zero mark otherwise I would've given it as a score. Where to start, maybe best place is when you finish really, don't expect, whatever you do to the property to be enough in Mundys eyes to hand it back, they want your deposit and will make sure they get it, no compromise, no negotiation, just bullying tactics to make you pay. I am currently arguing about carpets I paid to have cleaned and deodorised, sent them the receipt, they allegedly stated that they still smelt and sent in another carpet cleaner £35 more than the one I paid for. It doesn't stipulate, which carpet cleaner you get, so how can you argue ? They also got in a gardener after the garden had been cleared £185 quids worth of gardener for the day (I want his job) , they tried to charge me extra rent, after putting in a tenant and me buying myself out of the contract. Whilst in the property they did fix things promptly, but you try leaving without them hounding you and being rude and argumentative, good luck with that, I would steer well clear from then and their greed.
5/5
GoogleValued accurately, marketed my property well, achieved the sale within 4 weeks & kept me informed of progress to completion. Their selling fee was competitive & I was happy with the service throughout, I would use Mundy's again.
5/5
GoogleLorraine was very professional from start to finish. Good customer service and communication is obviously important to Mundy's. from start to finish, with the viewing then purchase, with regular updates on progress. A great agent to deal with.
1/5
TrustpilotWhatever you do stay well clear of…
Whatever you do stay well clear of Mundys.All they are interested in is making money, quickly.My house was grossly undervalued by their salesman even though a house close by was valued by a professional agent at over £125,000 more. The said house was smaller, less land and on a main road. When I realised the errors of my way I tried to employ another agent to work along side Mundys. I was informed that this would not be possible.My house sold within a day to the first person who viewed. "I can`t believe that I am getting so much property for such a resonable price" he said. Nine independant estate agents, that I subsequently contacted, all valued the property at a much higher price.
5/5
TrustpilotI got a prompt response from the…
I got a prompt response from the agency.. also my request was quickly approved..thanks..
2/5
GoogleRather worrying reviews.. put in an offer at the asking price, left all day to stew and then told that more viewings are taking place, also offered their in house mortgages first, before my offer was sent to the vendor... have read reviews about how they encourage bidding wars based on what they think you can afford................ I will just have to see. 3 stars because no 'bidding war' has started - but I wonder
1/5
TrustpilotVery Poor, from a buyer's perspective....
Very Poor, from a buyer's perspective....Found Amy Lee to be a dishonest and unhelpful.Entered us into a bidding war when we were the first to place an asking price offer and after a lot of phone calls and emails to get feedback on our offer we only found out at the very last minute that there was another interested buyer. We feel that our offer was used as a base to get more money. A bit of honesty goes a long way. Left feeling quite frustrated and a bit sad :( :( :(
5/5
TrustpilotQuick to respond to emergencies
When I got locked out of my house on a cold night, Jack picked up the phone straight away and was able to get to me with a spare key in less than half an hour!
5/5
TrustpilotI’ve found Mundy’s to be a reliable and…
I’ve found Mundy’s to be a reliable and proactive agent for me. They communicate well so I’m never unsure of what’s going on with my property. I trust them to act on my behalf.
5/5
GoogleI am more than pleased with the service provided by Mundys - the valuation was appropriate, the property received a high number of viewings and the team was supportive throughout the process. They took the stress out of the process and quickly achieved my sale.
1/5
GoogleI was supposed to be contacted as I booked to review a house, which I found out was sold subj.to contact. Not only I wasn't contacted, I had to find out via the house owner. After ringing Mundy's they said they left a message on my phone, which clearly I hadn't received. I don't drive and it took three hours to get home! Please could Mundy's ring their potential clients in the future so they can arrange things around work!
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