Mundys Lincoln reviews

★★★★★ 5/5

Google

2019. We bought our first house through Mundys and cannot recommend them enough. Always on hand for any questions we had and always did their best to answer them! Very supportive throughout the whole process! 2026. We have since sold our house through mundys. Vicki, Associate/Head of Sales Progression was outstanding in our purchase and sale. Ian, who did a few of our viewings was excellent at managing expectations and helping with our difficult situation and Lorraine in the office was incredibly helpful.

Yasmin · 17 February 2026

★★★★★ 5/5

Google

I bought a property through Mundy’s but without a doubt would sell through them in the future. Nothing but outstanding customer service and friendly staff that always went above and beyond. I personally dealt with Lorraine and Rachel and I couldn’t praise either of them more. Excellent company, thank you for all your help!

Georgie · 11 April 2026

★★★★★ 5/5

Trustpilot

Amazing

Amazing! We have just finished the process of selling - and moving - my 86 year old mother. From professional valuation - not hyperactive sales person - who actually looked at the outside space not just the number of bedrooms, to the photographer and brochure the start was brilliant. But it’s what came next that has blown me away. Lorraine and Claire you are special people. Yes, you have a job to do but you cared! You understood she was old and she’d been there 52 years. You understood it was hard sometimes. You were patient but still got the job done when it needed doing. Can’t fault anyone at Mundy’s Lincoln, as I know you looked after our buyer too. You are very good at what you do! Thank you!!! Would recommend you to anyone ( as some old friends recommended you to me!)

Parker · 28 January 2025

★★★★★ 5/5

Google

Purchased our new home from Mundys, was kept up to date with new properties that were due to come on the market. Jane was a star and kept us up to date with all the progress on our property and always got back to us. Very pleased, Thank You

Mick · 14 December 2025

★★★★★ 5/5

Google

Recently bought a house through Mundys and had fantastic service from start to finish. Lorraine was fantastic and always available to help us out, even going the extra mile when communicating with our seller. Highly recommend!

Matt · 27 March 2026

★★★★★ 5/5

Google

Jess has been absolutely first class with her communication and supporting and coordinating our mortgage process. Her experience has made this move so re-assuring and stress free. We have felt supported and re-assured throughout.

Sara · 17 March 2026

★★★★★ 5/5

Google

Mundys and team, especially Maxine, right at the beginning, and Clare, throughout our purchase process, were fantastic! Nothing was too much trouble and communication was just right-enough to keep in touch with any updates and enough time in between to let us do what we needed to. Thank you so much for making what was at times a stressful situation go successfully, for your good humour, patience, professionalism, and compassion!

Gina · 8 January 2025

★★★★★ 5/5

Trustpilot

Excellent service

Due to the current issues with renting out property the government has caused we have decided to sell our rental property portfolio and chose Mundy's due to our past help from Steven Spivey in the commercial department. With regards to the sale we were appointed Vicki to deal with sales progression and she was brilliant chased everything constantly, annoyed everyone in the process further down the chain but without her the last sale wouldn't of happened. In my experience Mundys works for the seller but really tries hard to help everyone in the chain. Brilliant service

Customer · 11 February 2026

★★★★★ 5/5

Google

Thank you to all the team at Mundy’s Lincoln for successfully selling our property. Special mention to Rachel who chased up the sale with the other agents and solicitors and kept us up to date - overall a very smooth sale process - highly recommended.

Simon · 13 October 2025

★★★★★ 5/5

Trustpilot

Company employees are knowledgeable and helpful

The field staff were knowledgeable regarding the letting market and made useful suggestions to prepare the property for the rental market. They were on top current regulations and of the new changes to the rental law to ensure I had all the correct checks done in good time. They explained the different levels of service they provide with clear costs involved. The Office staff were reactive and meticulous correcting any errors and were quick to supply paperwork and keep me updated regarding potential tenants.

D · 2 February 2026

★★★★★ 5/5

Google

Jess is so incredibly supportive and so approachable. No question was too silly, no request was too much, she was absolutely amazing from start to finish and she’s kept me sane

Caity · 9 January 2026

★★★★★ 5/5

Trustpilot

Highly Recommended Letting Agent

We have been using Mundy's for a few years now as a letting agent for our properties. They've been quick to find new tenants, and sort out all the relevant paperwork that goes with this. Issues, of both ours and our tenants, are dealt with quickly, and Jack is always very helpful. We would recommend that you use Mundy's as your letting agent too

Kate · 8 January 2025

★★★★★ 5/5

Google

We recently bought a house through the agency, and we are very pleased with the professionalism and fast service that the staff provided us and when I say staff I mean a specific person with whom I am completely satisfied. I don't know the lady's name but she works in the office in Lincoln and when you enter she is there right across from the first desk I have never met a more radiant person. Thank you to her and the rest of the team for the help they provided us.

Georgi · 23 December 2025

★★★★★ 5/5

Trustpilot

Quality, friendly service.

The service provided was prompt and responsive. I was kept in the loop at all times and found the staff very friendly and approachable and we're always happy to deal with any queries I may have had. There was always somebody readily available at the end of the telephone if and when I needed to call.

Neil · 14 April 2025

★★★★★ 1/5

Google

Called to let them know that a viewing on the property I'm letting (landlord is selling) would not be viable on Friday due to resting for a nightshift and that I would be happy to re-areange (I was planning to suggest saturday or sunday); the tone of the operator instantly switched from friendly to annoyed and I was told that they would look into re-arranging. Fast forward to today and a family turned up for a viewing followed by an agent from mundys who claimed I never told them today would not work, that nobody had told him anything and then further proceeded to guilt trip me by telling me how the family had come from far away. I understand that recently I had been hard to reach due to being in hospital after a mental health crisis and suicide attempt, however if this is how Mundys plans to operate then I shall ensure I recommend nobody use their services in the future. I have never had such audacity from my current letting agents, who have been amazing for the entire 6 years I have been with them. I should also mention that I had advised them early on that I would be hard to reach h if they called in the morning on weekdays due to working nights, however they frequently choose to call first thing when my phone is off, which has made me less willing to return the contact at times.

Liam · 14 December 2025

★★★★★ 1/5

Google

I wish I’d read these reviews a year ago, I would never have got involved I renting from them. I moved into the property after 3 people moved out (within days of them leaving) the inspection report was sent to me but there was quite a bit not shown on it, broken parts of the fridge, dirty cabinets in the kitchen, broken lamp shades in the hallway (well missing fixings actually), rusty towel rail, mould around the bath, broken bath facia to name a few, I sent the photos in on day 1. I spent the first day cleaning cupboards and removing cotton wool from the window ventilation. A year on, I spent a week cleaning the place had all the carpets cleaned and left the place better than I found it! I had rugs down and never entered the house without removing my shoes, I kept the place better than if it were my own, I’m a 62 year old bloke who works 4 12 hr shifts and when I’m not working I’m out Touring the uk and Europe on my motorcycle so I was very seldom at home. I was warned a few months back that Mundy’s have a habit of withholding deposits and making unwarranted charges, but I thought that would happen to me, they inspected the property 3 times during my 12 month lease and never once Meade any concerns about the condition. Nearer the end of my tenancy I made a complaint about how they had left the property after a planned viewing (I wasn’t there) they left every light on, every door open and the patio doors were left unlocked!! I actually moved out 10 days earlier (with all cleaning done) but it took them 12 days to do an inspection, the inspection was not a like for like inspection to the one when I moved in, despite their claims it was (strange how I cannot access the property file though to prove it) anyway it was a damming report regarding cleanliness which I wasn’t absolutely livid about, I was blamed for the light shades being broken and a missing fire remote! I did challenge the report but found out it was done by one of the partners of the company so that was a waste of time! I could go on for hours but I urge you to read the 49% of 1 star reviews and steer well clear!!!

John · 17 November 2025

★★★★★ 1/5

Trustpilot

I wish I’d read these reviews a year ago

I wish I’d read these reviews a year ago, I would never have got involved I renting from them. I moved into the property after 3 people moved out (within days of them leaving) the inspection report was sent to me but there was quite a bit not shown on it, broken parts of the fridge, dirty cabinets in the kitchen, broken lamp shades in the hallway (well missing fixings actually), rusty towel rail, mould around the bath, broken bath facia to name a few, I sent the photos in on day 1. I spent the first day cleaning cupboards and removing cotton wool from the window ventilation.

John · 14 November 2025

★★★★★ 5/5

Google

Vicki was amazing from start to finish and the sale very nearly collapsed but Vicki got it back on track

Jonathan · 17 February 2026

★★★★★ 1/5

Google

Mum bought a park home through Mundys. It was a total fiasco, they didn't even get proof from the seller that they owned the property! The park site suggested to us to ask for some as the previous owner had thrown all paperwork out before he died. The sales team don't know what they're doing, and the sales negotiator Claire is clueless. Avoid at all costs.

Electra · 25 July 2024

★★★★★ 1/5

Trustpilot

Mundys have a culture of fraudulently…

Mundys have a culture of fraudulently not returning deposits and lie about the reasons why they are steeling your money. The people working there are arrogant and follow the company's practice of illegal activity. There are similar problems within the letting industry, but Mundys have taken it to a new level.

Joe · 21 May 2026

★★★★★ 5/5

Google

I had such a positive experience purchasing from and working with Mundys estate agent - they kept me updated throughout and offered amazing service during what was a super stressful time! From meeting Tom at the viewing to dealing with Emma and the whole Mundys team and massive thanks to Clare the home move manager who was relentless throughout the purchase, they were all so helpful and went above and beyond to get me into my home, answering my many many questions and nothing was ever too much trouble. We would 100% recommend Five Star!

Paul · 21 June 2023

★★★★★ 5/5

Google

In such a difficult time for tenants across the UK, it was refreshing to find an agent that actually cares and wants to help out. Amanda provided us with an outstanding service from start to finish. From helping us to find a property in our price range to keeping us in touch on developments regularly, Amanda was brilliant through and through! I would like to thank Mundys and Amanda for everything! If you need a letting agency that gets the job done, look no further!

Georgi · 21 June 2023

★★★★★ 1/5

Google

Title: Terrible Experience - Unreliable and Unprofessional Agency Review: My recent experience with Agency has been nothing short of a nightmare. I had three appointments scheduled with them, two of which were confirmed via WhatsApp, and not once did anyone bother to contact me, despite multiple assurances of a callback through a chain of emails. Firstly, the lack of professionalism displayed by them is appalling. Their claim that I did not turn up or cancel the appointment is simply false. I was ready and waiting at the designated time, only to be left hanging without any communication whatsoever. To add insult to injury, this was not the first time such an incident occurred. They conveniently neglected to mention the previous occasions when they failed to honor their commitments. It is evident that reliability and basic courtesy are not qualities they prioritize. I find it utterly disrespectful that would deny me any further viewings due to their own incompetence. Instead of taking responsibility for their shortcomings, they conveniently shift the blame onto me. Well, let me make it abundantly clear that I have no interest in dealing with such an untrustworthy agency any longer. Good riddance, Mundys I hope others are spared the frustration and disappointment I have endured. I urge prospective tenants to steer clear of this agency, as their lack of professionalism and disregard for customer service are truly deplorable. In conclusion, my advice is to save yourself the trouble and seek out a more reputable and reliable agency. There are plenty of better options out there

SURAJ · 21 June 2023

★★★★★ 5/5

Google

A brilliant service. Many thanks to Vicki, Lorraine, Ian, Tom (and others). Everyone was always friendly and helpful. One thing I would change is the Mundys policy of limits on visiting the property that is in the process of being purchased. In our case, the property needs an enormous amount of work and it was vital to get quotes before completion. Mundys was very accommodating in allowing us access but certain things needed more than a 60 minute window. Tom did note we could apply for longer through solicitors but I was reluctant to do this as they moved at snail pace as it was. Overall a fantastic experience, thank you.

Daniel · 21 June 2023