Trusted Agent profile · Lincoln
★★★★★
464 reviews across 2 platforms
29 Silver Street, Lincoln, LN2 1AS
Mundys's office in Lincoln, at 29 Silver Street, is rated 4.1 out of 5 across 464 reviews on two platforms, including 397 Google reviews rated 4.2.
Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
1/5
TrustpilotMundys have a culture of fraudulently…
Mundys have a culture of fraudulently not returning deposits and lie about the reasons why they are steeling your money. The people working there are arrogant and follow the company's practice of illegal activity. There are similar problems within the letting industry, but Mundys have taken it to a new level.
5/5
GoogleI had such a positive experience purchasing from and working with Mundys estate agent - they kept me updated throughout and offered amazing service during what was a super stressful time! From meeting Tom at the viewing to dealing with Emma and the whole Mundys team and massive thanks to Clare the home move manager who was relentless throughout the purchase, they were all so helpful and went above and beyond to get me into my home, answering my many many questions and nothing was ever too much trouble. We would 100% recommend Five Star!
5/5
GoogleIn such a difficult time for tenants across the UK, it was refreshing to find an agent that actually cares and wants to help out. Amanda provided us with an outstanding service from start to finish. From helping us to find a property in our price range to keeping us in touch on developments regularly, Amanda was brilliant through and through! I would like to thank Mundys and Amanda for everything! If you need a letting agency that gets the job done, look no further!
1/5
GoogleTitle: Terrible Experience - Unreliable and Unprofessional Agency Review: My recent experience with Agency has been nothing short of a nightmare. I had three appointments scheduled with them, two of which were confirmed via WhatsApp, and not once did anyone bother to contact me, despite multiple assurances of a callback through a chain of emails. Firstly, the lack of professionalism displayed by them is appalling. Their claim that I did not turn up or cancel the appointment is simply false. I was ready and waiting at the designated time, only to be left hanging without any communication whatsoever. To add insult to injury, this was not the first time such an incident occurred. They conveniently neglected to mention the previous occasions when they failed to honor their commitments. It is evident that reliability and basic courtesy are not qualities they prioritize. I find it utterly disrespectful that would deny me any further viewings due to their own incompetence. Instead of taking responsibility for their shortcomings, they conveniently shift the blame onto me. Well, let me make it abundantly clear that I have no interest in dealing with such an untrustworthy agency any longer. Good riddance, Mundys I hope others are spared the frustration and disappointment I have endured. I urge prospective tenants to steer clear of this agency, as their lack of professionalism and disregard for customer service are truly deplorable. In conclusion, my advice is to save yourself the trouble and seek out a more reputable and reliable agency. There are plenty of better options out there
5/5
GoogleA brilliant service. Many thanks to Vicki, Lorraine, Ian, Tom (and others). Everyone was always friendly and helpful. One thing I would change is the Mundys policy of limits on visiting the property that is in the process of being purchased. In our case, the property needs an enormous amount of work and it was vital to get quotes before completion. Mundys was very accommodating in allowing us access but certain things needed more than a 60 minute window. Tom did note we could apply for longer through solicitors but I was reluctant to do this as they moved at snail pace as it was. Overall a fantastic experience, thank you.
5/5
GoogleI first contacted Hymie at Mundys to get an initial idea about their management services for rental properties, and to get a rental valuation. Hymie was very quick to come and assist. He arrived already prepared with research carried out beforehand and gave me answers to every question I had. It took some time on my end before I was then ready to use Mundy's services, but I received regular touching-base emails from the team to see how I was getting on, which was greatly appreciated. When the time came to list my property for renting, Mundys were very quick once again to get all the necessaries completed. It has been completely stress-free and issue-free so far, and I am pleased and relieved with how seamless the process has been. I feel assured that everything is in good hands.
5/5
GoogleThe service we have received from Mundys has been absolutely brilliant; our questions and enquiries have been responded to immediately and the customer service has been second to none. People viewing our property also mentioned the excellent customer service and we couldn’t agree more. Everyone has been superb and we are extremely grateful for all the help on this long journey of selling our home. You’ve been brilliant, during all the highs and lows! We can’t thank you enough; especially Clare, Barbara and Sophie. A huge THANK YOU from Alison & Tom (We have already recommended you to a friend and will always recommend you 100%)
5/5
GoogleFrom the start the service Mundys gave was very thorough and professional. Nothing was too much trouble when it came to communicating with them. Appointments were made to suit my diary as well as the agent’s. All my questions were answered thoroughly. Tenants were found quickly and I was given the opportunity to give my consent to go ahead with the rental after given the references. I found the whole experience simple thanks to the staff at Mundys.
5/5
GoogleKate made the whole mortgage and insurance process simple and friendlier than other companies we had encountered in the past. …
1/5
Trustpilot1 star
1 star I’ve never had a worse experience with a rental agency. Communication was nearly nonexistent, I had to follow up multiple times just to get basic information like move-in dates and key pick-up details. When I finally got into the house was not great it was dirty, with leftover building dust , couple broken fixtures. The staff seemed completely indifferent and often gave conflicting answers. On top of that, they tried to withhold part of my deposit for “damages” that were already there when I moved in, despite the fact I documented everything with photos, and still stealing my money. avoid this rental company small tin pot company which is so poor need to keep your money. ! Will keep all despot…. Make up additional costs.
5/5
GoogleA truly excellent service, Rachel went above and beyond to get a complex chain over the line. It made all the difference.
5/5
GoogleThe staff were amazing polite and very helpful with myself and my husband, they went above and beyond with helping us thank you for all your help. Vicki Wilkinson was fantastic nothing was to much trouble and she kept us well informed polite and courteous and nothing was to much trouble. Vicki Wilkinson is a fantastic asset to your company and she should be rewarded for her excellence thank you for are wonderful experience.
5/5
TrustpilotAfter self-managing my portfolio for…
After self-managing my portfolio for many years I am now too old to deal with all the hassle. As Mundys have given excellent service when selling property for me and finding tenants I decided to bite the bullet and get a quote for management. I am SO pleased I did. My fears of a reduced income because of fees were countered by the increased rents negotiated with tenants. Mundys have been utterly reliable, helpful and professional throughout, fair to me and my tenants. I wish I had done it years ago. A big 'Thank You' to Hymie and all the team, you are all wonderful.
1/5
TrustpilotSTAY AWAY
STAY AWAY, THEY WILL TAKE UR MONEY,CON ARTISTS AND THAT IS IT, THEY ARE IN BREACH OF A COURT ORDER,THE COURT ORDERED MUNDYS TO PAY OUR DEPOSIT BACK + WE ARE STILL WAITING, 3 YEARS LATER, NOW WE HAVE SOLICITORS ON IT, + THEY HAVE DONE IT TO OVER 100 PEOPLE + MORE, STAY AWAY
5/5
GoogleI have nothing but lovely things to say about the Lettings Mundy's branch in Lincoln. Amanda was so welcoming and friendly from booking a viewing to asking questions through the application process. Amanda and Hymie contacted the landlord to ask about potential alternative arrangements on moving into a new property. Without their effort and willingness to do so we would not be moving into a lovely property. Amanda was so very accommodating, replying to emails, returning phonecalls and answering all queries and questions. We are excited to have a supportive lettings agent while renting a property as we have experienced some unprofessional agencies in the past which has caused lots of unnecessary stress.
5/5
TrustpilotThank you :)
I rented a property through Mundys over the last 12 months and they’ve been great. They were quick with their responses, always helpful with any maintenance issues and generally made the process of renting easy. Jack dealt with my moving out - he was fair and efficient and made it as pain free as possible. Thank you very much!
5/5
GoogleRenting a property is always a stressful process, and Mundys are by far the best and most communicative agent I have dealt with. They responded to all of my queries incredibly quickly and were always happy to help. Donna was really helpful with all of my queries and the whole process went so much smoother than it has done with other agents I have used!
5/5
TrustpilotJack Mulhall - Lettings
Jack Mulhall and the rest of the team at Mundys have been outstanding for me in managing my rental properties over the past 12 years. Superb customer service as well as great communication when works and improvements needed doing were excellent. I would go with Mundys every time if I was looking at renting another property out again in the future.
5/5
GoogleThe top notch communication/information mostly did it for us. The agents always reported EVERY SINGLE UPDATE ABOUT OUR SALES. They also communicated and retrieved information we couldn’t get from our solicitors. Secondly, they ensured we got a good price for our property.
1/5
TrustpilotWe wud Never Go with Mundys Ever Again
We wud Never Go with Mundys Ever Again, They Promised us getting work done on my house it Never Happened, They Also Left us with No Boiler for a week an the Temperature dropped down to minus 8 an all we got told was to go an buy a heater that We had to pay for, My Partner is Disabled an Ended Up in Hospital due to This an They Also Didn't Pay Our Deposit back wen the Court Said they had to but they Also Withheld Papper work from the Court which was FRAUD, So Do Not Go With Them as You Will Get Mugged Off by Them, So Please Avoid This Company as They Lie an You Will Never Get Your Deposit back
1/5
TrustpilotTreated really poorly
Treated really poorly, had to chase for every answer and then told we couldn't rent the property we wanted because we had adverse credit in the past which is fine but they were awful in leaving us waiting and not willing to work with us. They aren't willing to work with you or understand your situation despite earning 100k plus, having references and offering rent up front. Treatment was awful and made me cry on more than one occasion. They've now managed to do the same to a relative, they can pay the years rent up front with savings whilst selling their home and have just been ignored and offered a different property instead (a horrible one which is an insult) of Mundys just being honest with them. They have perfect credit so no reason to be horrible. Why be so rude and treat people like second rate citizens when they aren't?!?! Avoid for rentals
5/5
GoogleFrom start to finish with Mundys buying our new home was seamless. From booking viewings, to getting honest recommendations for surveys, to updates about the purchase date and the chain. The updates and communication were excellent, even when our dedicated staff member was on holiday we knew who else we could speak to so was always able to speak to someone easily
5/5
GoogleI was really torn between going to a traditional estate agents or using an online company. I’m really glad I chose a traditional estate agent as Mundy’s Were fantastic. Our progresser Clare (and Emma) did everything she could to keep the sale on track and ensure that the solicitors were communicating more effectively and driving the sale through to compilation. As a side note they were the only estate agent that had the courage to put the house up at the price they did and we achieved very close to asking price, take note other agents! Thank you.
5/5
TrustpilotBest managing agents in Lincoln by far
We are current tenants and have 0 faults with the service and care provided by Mundys. We have rented with other letting agents in Lincoln and we couldn’t recommend Mundys more. Big thanks to Fabienne who dealt with our concerns swiftly and made us feel secure and happy. Another big thanks to Emily for quick responses and shoutout to the whole team for making our moving process as stress free as possible! We look forward to continue renting with Mundys
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