Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSpecial mention to thank Jayne Dillon, who has helped us let out our bungalow several times this year. Jayne has been efficient and always at the end of the phone answering many questions promptly. During the pandemic, Bairstow Eves have successfully helped Landlords and Tenants to stay safe and still achieve tenancy agreements.
Jayne has also helped one of our friends to successfully rent out their property this year.PositiveProfessionalism, Value
Peter · 25 October 2022
Agent replied · 24 October 2024
Thank you for your amazing comments and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFound a rental place thanks to Kieran Clark and the team at Bairstow eves. Nice clean property, well kept and a pleasure to move into really. Very pleasant experience from the viewing to going through each step of the documentation. Wish them all the best of luck and hope to stay in touch for years to come.
Syed · 25 October 2023
Agent replied · 24 October 2024
Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleIf you are thinking about buying or selling your home, bairstow eves is the one to go for. Leo gave me a valuation last year but i wasnt ready to sell. Helena Jones who is the managing director of the branch sales team did a revised valuation in the current market and was extremely pleased. I have dealt with Owen over the phone over the last couple weeks and have felt nothing but excellent service worth 6 stars, but sadly 5 is the highest i could give. I always hated the time when it came to having to sell my family home as estate agents do not make you feel welcome yet I am the one who pays them.. never the less, bairstow eves has really changed my opinion and have been fantastic. Would highly recommend this agent, 5*, 10/10, and 100% would use them to sell my next home. Thank you again Helena and Owen! Xx
Anne · 12 January 2021
Agent replied · 11 January 2025
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
★★★★★ 5/5
GoogleWe have been very pleased with the way that Bairstow Eves Lincoln are handling our sale. We were given assurances at the outset and, so far, everything is going as planned. Our thanks to Helena and her team, (particularly Hannah and Mia), for being so professional, friendly and very responsive to all our queries, emails and phone calls.
We would certainly recommend the Bairstow Eves Lincoln team to anyone selling a property.PositiveResponsiveness, Quality, Professionalism
Anthony · 12 January 2022
Agent replied · 11 January 2025
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have just sold two properties with Bairstow Eves and could not be happier. I initially met Helena, the manager, and explained that my properties had been up for sale for 3 months with another estate agents, and to say that I was disappointed with them was an understatement.
Right from the start Helena listened to what I had to say and did her upmost to follow through with everything we talked about. She was open, honest and realistic which was refreshing. Offers were made by potential buyers from the off, and within 3 weeks I’d accepted offers I was pleased with. I must also give a big shout out to Jess and especially Owen who not only did a lot of the “running about” and “ringing round” but kept me informed every step of the way. A big thank you to you all. I would not hesitate in using Bairstow Eve again.
Syd · 25 October 2020
Agent replied · 24 October 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleWe were interested in a house listed by your Lincoln office (5 Northcroft, Saxilby, Lincs.) We viewed the property on Monday 14:09:00, accompanied by Mia. She was very professional, friendly and polite. She attended to us, but also gave us space and time to look for ourselves. The viewing went very well, we felt supported and welcome. We were amazed to learn that Mia was new to her job. We spoke about the house with Helena by telephone, and again, we received excellent service, in a relaxed but professional manner. We went on to make an offer on the property by telephone, which Mia handled, with Helena in background support. What a great way to train your staff; by giving them space and time, with unobtrusive support, you are surely developing your successful young professionals of tomorrow. We were impressed by all of your staff at Lincoln, but most of our dealings were with Helena and Mia. The only fair way to describe their performance would be Five Star. As a former head teacher, I trained many staff during my career, and I still enjoy seeing professional development organised so thoughtfully, undertaken so skillfully, and producing such high professional standards. Well done Helena and Mia, and well done Bairstow Eves. Post Script...I am no IT whizz, but Owen from your office was extremely helpful and patient with me, as he guided me through the process of posting this review.
Malcolm · 25 October 2020
Agent replied · 24 October 2024
Thank you for your wonderful 5* review and kind comments! Kind regards, Scott @ Customer Relations
★★★★★ 5/5
GoogleBairstow Eves have changed my view on Estate Agents, having not dealt with Estate Agents for years this has been an absolute breeze. Owen has a refreshing and honest manner. Happy to help with the many viewing requests we have had due to the renovation property we are purchasing. I am not made to feel like a we are a nuisance. Owen has gone out of his way numerous times to ensure are viewing went ahead. His communication skills are excellent, both email, text and phone.
Well done Bairstow Eves
Happy Customer
James · 25 October 2020
Agent replied · 24 October 2024
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleWe have had two properties sold through Bairstow Eves. We chose this agency because we were so impressed by Helena's determination, commitment and local knowledge. They have not let us down.
We have dealt with Owen and Ollie, as well as Helena, and have found them to be consistent and efficient in their approach. They have followed up viewings rigorously and chased potential buyers with a friendly and flexible approach.
I have found them to be honest and helpful, quick to reply to phone calls and messages and they have stayed in continuous contact through both negotiations and sales. I would recommend this agency to anyone. I have sold several properties before now and this has been one of the best experiences. Thanks guys!
Natasha · 25 October 2020
Agent replied · 24 October 2024
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
★★★★★ 5/5
GoogleThank you Sammy Mummery for setting up our first meeting with the mortgage consultant. The meeting was quite informative as it has shaped our understanding on mortgage types. Now we are better informed on our mortgage options as we will be buying our home through Bairstow Eves soon.
Good job and excellent customer service. Regards.
Chigozie · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 3/5
GoogleWas looking for a property with my partner, was dealing with the new branch manager. She’s not much use, her sentences are twisted and confusing. Gave false information on properties and said they will find a property for us through knocking on doors asking people to sell their house 😂
We have now found a house but still receive emails about properties and so many about mortgage services etc. even though my partner said no at the beginning.
I did also speak to Chloe who seemed nice and was able to give clearer answers.
S · 6 December 2024
Agent replied · 9 December 2024
Hello S Smith,
Thank you for sharing your feedback. I'm sorry to hear about your experience with our branch manager and the communication issues you encountered. Please contact us at review@countrywide.co.uk so we can address your concerns more thoroughly.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleBairstow eves handled the sale of our property, Owen, Hannah, Mia and Stephanie were so supportive, so helpful and guided us through the whole process. They went above and beyond keeping us informed all the way and helping to keep our stress level to a minimum. Would highly recommend the team and would definately go straight to them if we were to move again. Thanks guys
Julianne · 25 October 2022
Agent replied · 24 October 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent service. Everyone I dealt with at the Lincoln Silver Street Branch was professional and friendly.... and above all, seemed to be "joined up" in their approach. It's clear that their own internal communication within the team is strong. Their feedback to me as a vendor was honest and direct, which made interactions straightforward and easy. Above all, I want to comment on Owen's friendly, supportive, warm and humorous style; he was a pure joy to work with!!
Romaine · 25 October 2020
Agent replied · 24 October 2024
Thank you for your 5* review and kind comments. Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleAbsolutely amazing service. Kieran has been there 100 percent of the way. He ensured I was updated at every opportunity. He would liaise with me when it was convenient in my work day. Nothing was to much for him. Easy to talk to and great sense of humor.
Lloyd · 27 February 2024
Agent replied · 24 October 2024
Thank you for leaving us your superb 5* review Lloyd. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAshley, Jo and Kieran were great help during my experience with Bairstow eves. They were very helpful and made my time very easy and successful. Massive thankyou to everyone at Bairstow eves!!
Jasmine · 25 November 2024
Agent replied · 9 December 2024
Thank you Jasmine for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFor the first time renting a property, Samantha and Kieran were a huge help in guiding me. With the added complication of living abroad, Samantha's guidance (and at times patience) was invaluable; and I appreciate her taking me through the process step by step. Thank you Samantha for your professionalism and excellent service.
James · 25 October 2023
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe have had a positive experience with Bairstow and Eves. We have been guided throughout the whole process of selling, and kept up to date at each stage. Would definitely recommend.
Diane · 16 April 2026
Agent replied · 17 April 2026
"Thank you so much for your kind words! We are glad to have been able to provide you with a seamless selling experience and are thrilled that you would recommend us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBairstow Eves have helped us sell two houses, they have been fantastic in all areas nothing was ever too much trouble they kept us informed at all times. Mia and Hannah were in contact with us almost daily Helena, Owen and Stephenie were absolutely brilliant too so friendly and professional. We would highly recommend to anyone selling their house to use Bairstow Eves.PositiveResponsiveness, Professionalism
Gill · 25 October 2022
Agent replied · 24 October 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThey managed my property for years. As is typical in this business, they profited from mediating services without adding much value, acceptable to a degree for someone who isn’t local. I gave them six months' notice to terminate our agreement, but they ignored it because the person handling my account had left the company. As a result, they continued charging me for two months after the contract had ended. When I discovered this, I asked for a refund, which they provided, but the amount was incorrect. After requesting a recalculation, they refunded the correct amount.
Overall, these experiences reflect a lack of professionalism. Given the low added value in this line of work, where fees often don’t align with meaningful service, I would advise avoiding them. However, the person who ultimately handled my case was very pleasant and polite, which is why I gave one star.
Ioannis · 3 November 2024
Agent replied · 10 November 2024
Hello Ioannis,
Thank you for sharing your feedback. We're sorry to hear about your experience and appreciate your patience in resolving the issue. Please contact us at review@countrywide.co.uk so we can further address your concerns.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleMia at the Lincoln office has been excellent. She has kept in contact and chased things up quickly throughout my sale. Owen was also excellent and put the listing together for my house. I have found the team to be helpful, friendly and professional. Everything was explained clearly from the outset and I am very happy with the service provided.PositiveResponsiveness, Quality, Professionalism, Value
Fiona · 25 October 2022
Agent replied · 24 October 2024
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI’ve been a tenant with Bairstow Eves for three years, and after being served a Section 21 notice, I was called two to three times during a period when I have a legal right to peace and privacy. One of the agents, Liam, came across quite …
Tiffany · 17 November 2025
Agent replied · 17 April 2026
Dear Tiffany, we are really sorry to hear about your recent experience with one of our agents. We take your feedback seriously. We apologise for any inconvenience and assure you that we will do better in the future. Thank you for bringing … More
★★★★★ 5/5
GoogleBairstow Eves is a fantastic and well organised sales and lettings agent, with up to date processes that make new home life so much easier.
We highly recommend Jade @ Bairstow Eves, Lincs. She's always ready to take our calls, and equally on call to us regarding progress. Jade is fast paced, proactive, and above all else, extremely professional!PositiveResponsiveness, Quality, Professionalism, Value
Sandra · 25 October 2022
Agent replied · 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleGreat deal for landlords but a complete neglect towards renters. The review has nothing to do with the way I left your neglecting services. Repairs took months, bathroom got ripped out twice in two years because you don't check your handymen credentials. The fact that the reaction to this review is talking about personal account just shows you what type of company this is, my review has nothing to do with the way I left this scam adjacent company.
Gytis · 10 October 2024
Agent replied · 24 October 2024
Hi Gytis
Thanks for your feedback which is appreciated. We trust you understand that we also have to work in the best interests of the landlord. We complete an inventory at the beginning of the tenancy so there is an expectation that the property is left in an acceptable condition as per this inventory, at the end of the tenancy. Unfortunately the check out report found this not to be the case and that the account was underpaid, which resulted in unexpected costs to the landlord, due to this and an underpaid account. We are more than happy to support our tenants but there are expectations placed upon them as per the tenancy agreement agreed with the landlord. If these are not fulfilled then we trust you appreciate that this will be reflected in our report and the landlord is left with no option but to recover their costs in such situations. Graham, Customer Relations
★★★★★ 1/5
GoogleAbsolutely disgusted with the service provided by Bairstow Eves, Lincoln. My son has had a leak over his bed for the best part of a year, continous emails to the letting agent and lots of broken promises later he still has a leak, and it's not even from the facilities he uses but from the other tenants shower!!. I've advised him to take it higher and even seek legal advice but the lad works 60 hours a week and finds it hard. Bairstowe Eves seem disinterested and after he asked about ending his tenancy they told him they will look into it, no effort in trying to keep him as a tenant!. So be warned...enter into a contract with this letting agent at you're peril.
Chris · 24 September 2024
Agent replied · 24 October 2024
Hi Chris,
I'm truly sorry to hear about your son's experience and the issues he's faced. Please contact us at review@countrywide.co.uk so we can address this matter directly and work towards a resolution.
Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleJade Exton has been excellent with getting my property rented. After a disappointing experience with another estate agent, Jade was great with her clear communication and quickness to complete everything. The process was smooth and fast thanks to Jade.
Kirsty · 27 May 2024
Agent replied · 24 October 2024
Many thanks Kirsty Forrester for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.