Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery professional and efficient estate agent. I sold my house with them and the whole transaction was so smooth and completed within 3 Months. In particular Fabion was amazing. He was always on hand to give support, answer any questions and guide me through the whole process. Nothing was too much trouble, he kept me updated throughout. I would definitely recommend them for selling your house. A process that I was dreading, made easy. Many Thanks
Sarah · 28 March 2024
Agent replied · 24 October 2024
Thanks Sarah Cleary for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 2/5
GoogleVery poor experience with the purchase of a property through Bairstow Eves Lincoln. Only provided reactive service with the sale process, constant chasing and no proactivity or forward thinking from the management. The manager did nothing but worsen any issues rather than resolve them - would not recommend. The only reason this is a 2 star review and not a 1 is because Keshia was particularly nice and did try her best at all times.
Daniel · 28 March 2024
Agent replied · 24 October 2024
Hi Daniel, thank you for your review and feedback. We are sorry that we didn’t meet your expectations on service. We have discussed with the branch and reviewed their records and believe that we went above and beyond in trying to help. We appreciate there have been misunderstandings along the way although this can happen with any sale. As agents we can't influence what happens, we can only try our best to help. Throughout this transaction branch has overseen the level of service you have received by Keshia in way of progressing the sale and keeping everyone informed. She has helped to deal with different issues on the survey you received and accompanied eleven separate visits to the house for you to have quotes for the works you wanted to carry out which often lasted for over an hour.
We spoke to you initially after your viewing and called you on the agreed days over around four weeks prior to negotiating the purchase for you. We assisted on the transaction when issues arose that were proving a challenge to resolve. There were many difficult conversations as there were differences of opinions which is often the case when issues come up on surveys. We spoke to the surveyor, the seller and yourself and assisted on finding solutions so that the sale continued to move forward. We take instructions from our clients at all times and provide advice and guidance to both parties which we did. It's disappointing that you believe the ‘manager worsened any issues’ when she really tried to help in difficult circumstances. On the occasions we got involved the outcome was positive and the sale moved forward.
We are naturally pleased that you had a good service from Keshia, she was delighted to hear that the property had exchanged and also enjoyed dealing with you. She worked so hard on this transaction and I believe was incredibly proactive throughout as she is with all of her transactions if you look at her previous reviews.
Thanks, Lucy Customer Relations
★★★★★ 5/5
GoogleI have recently moved to the area and I used Bairstow Eves to find a rental property. The team have been really helpful during this time. Jayne was my initial contact and was helpful with the process and paperwork. The team were always contactable by phone and Oliver was exceptional in providing additional help and support to make me feel comfortable and confident about the move.
There have been some usual teething problems but the team made the whole process swift and smooth and I am very thankful to them. Perfect for what I have needed.
Lucy · 29 November 2023
Agent replied · 24 October 2024
Thanks for the amazing 5* review and thanks for your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI contacted Samantha Mummery at the Lincoln Branch to request clarification to aspects of my August 2023 Lettings and management statement for one of my properties.I was a bit unhappy as evident in my challenges but Samantha was very professional and calm ,listened to all my challenges and stated she would get support from her Manager and come back with a response .After a few hours on same day, Samantha called and positively responded to all the challenges I had and delivered much more than I was expecting.I thank Samantha for her excellent customer service.
Kingsley · 25 October 2023
Agent replied · 24 October 2024
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe mortgage adviser Morta has been so excellent in helping me buy my first home. Throughout those period she maintained a highly positive attitude with the entire process, built a strong relationships with me. She has an excellent culture of chasing the lender and giving me continuous feedback and for me this is an 5 star attitude. Im so happy she's helped from the start to finish and thanks again for encouraging me and not letting me give up one bit. You're a star
Stanley · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your kind words and fantastic 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKieran from Lincoln's Bairstow Eves has been an incredible help to me with an unusual issue regarding a property I rented back in 2021 using Bairstow Eves. Kieran has been kind, understanding and finally resolved this issue for me, which had been causing me so much stress. I honestly never thought I was going to get this sorted and I cannot express how grateful I am to Kieran for going above and beyond to help me. Thank you so much!
Alex · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThank you Keshia and the team at
Bairstow eves Lincoln
Selling a property is a stressful issue that in my opinion the whole system needs a shake up. Having said that the issues we had were nothing to do with Keshia or the team but they stuck with it working incredibly hard throughout.
We are grateful to them and would have no hesitation in recommending them to anyone looking to go to market with a property.
Kindest regards John & Lynette Donohue.
John · 25 October 2023
Agent replied · 24 October 2024
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a difficult sale due to problems further up the chain but managed to complete before our offer expired. Keshia in particular was relentless on our behalf, remained in regular contact throughout the process and made sure we were aware of what was happening all the way to the finish.
Can’t say enough nice things about Keshia and the team at Bairstow Eves, brilliant service start to finish and very much looking forward to starting the move to our new house. Thank you.
Michael · 25 October 2023
Agent replied · 24 October 2024
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service we have received has been excellent.
Hannah is handling our sales negotiations and has always been quick to reply to any queries we have had and kept us updated at each step in the process.
Mia has also been extremely helpful in arranging viewings for us and answering the questions we have had about the sales process.
The whole process to date has gone smoothly thanks to the staff at Bairstow Eves.
Special mention to Stephanie who has provided crucial advice and market insight throughout. We are extremely great full for her help and would recommend her to anyone choosing to sell their home.
John · 25 October 2023
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and your kind words. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleThank you Keshia and the team at Bairstow Eves for guiding us through the process of selling a much loved family home. Keshia kept us updated with progress, she was always very approachable and knowledgeable. We had one or two glitches but Keshia steered the process through smoothly and calmly and our house was sold to the ideal people that would give the house some love again. The whole team at Bairstow Eves did a wonderful job. Thank you once again.
Lizzie · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy review is from a property maintenance perspective. I have been dealing with Izzy Anthony about a few repairs and she has been absolutely brilliant from start to end. Super speedy to reply, always very profession and friendly and goes above and beyond to get things done. Izzy arranged for a contractor to come out to look at my Patio doors and Ryan was brilliant. Again he was very professional and polite but really friendly and chatty and made me feel really at ease. He explained everything he was doing and made a huge effort to get the issue resolved on site rather than arrange another visit. Brilliant customer service all round. Thank you!
Chloe · 25 October 2023
Agent replied · 24 October 2024
Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe team at Birstow Eves have been fantastic. I have dealt with them for many years and they have always been very knowledgeable, helpful and professional.
Ashley in particular has been a joy to work with. He has helped me with properties and property maintenance. He always goes the extra mile to help out wherever he can.
I would highly recommend Baistow Eves Lincoln branch. I am grateful for all of their help over the years.
Daniel · 16 March 2025
★★★★★ 5/5
GoogleWe recently purchased a house with Keshia as the sales agent. The service from Keshia was amazing. She kept us and everyone updated throughout the entire process on a weekly, if not more, basis. She always ensured that any question we had was answered and went out of her way with numerous viewings we had of the property. Having Keshia as the sales agent made our purchase stress free, would definitely recommend!
Tyler · 25 October 2023
Agent replied · 24 October 2024
Many thanks for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJordyn was very helpful, although I didn't buy a house she gave me really good insight and advice
Scott · 17 November 2025
Agent replied · 17 April 2026
Thank you for your feedback! We are happy to hear that Jordyn was able to provide you with valuable insight and advice. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy sale wasn’t straight forward as other factors needed to be considered. I approached Helena, the manager, who came out to discuss the issues but she was more than happy to take on board listing my property. She was very thorough and also (which is a first in all the estate agents I’ve dealt with in the past) had her staff come to the property prior to listing to be shown around! I believe this was very beneficial as no 2 houses are alike.
This enabled Mia and her colleague to ask me any questions which potential buyers may ask and to familiarise themselves with the layout.
Following listing I had 5 viewings and an offer for the property made in less than a week (that was the asking price too)!
Unfortunately I had to remove the house from her listing which but I won’t hesitate to use Helena and her team again.
Apologies for those I didn’t name but spoke to on the telephone, I appreciated your help and support too.
Nick · 30 December 2022
Agent replied · 29 December 2024
Thank you for your excellent5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKieran has been an instrumental all round day to day facilitator in helping us navigate through managing a recently acquired property under the guidance of Sammy. Both are a true asset to the Lincoln Branch of Bairstow Eves. May they continue to be brilliant in what they do to provide an honest, sincere and trustworthy level of support to the landlords that head their way.
HMO · 28 January 2024
Agent replied · 24 October 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAsh and Kieran were spectacular at helping me and my partner ease through all of our move! If we ever had any questions or worries there were there to put our minds at ease. They’ve made our move and the entire process so easy and quick, we’d 10/10 recommend them to anyone :)
Charlotte · 25 August 2024
Agent replied · 24 October 2024
Many thanks for the fantastic recommendation and 5* review Charlotte. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly recommend using Bairstow Eves to sell your property!
From Owen valuing my property and then Keshia being there every step of the way throughout the sale, the service was fantastic and everyone I dealt with was so knowledgeable and helpful.
There were a few hiccups with a buyer pulling out but we got there in the end, and I can’t thank Keshia enough for all she’s done!
Kiera · 25 October 2023
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWhilst negotiating the sale of our house Fabian Borowczyk has been incredibly professional, helpful and informative. He has always responded to any problems/ questions/issues as promptly as possible.
We would also like to thank Stephanie Biddles who has always been very supportive and helpful along the way. From the start of the whole process she has always offered much support and guidance which has been very much appreciated.
Nicholas · 25 October 2023
Agent replied · 24 October 2024
Thank you for your glowing 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI could not recommend this Estate Agents more. From the minute they were recommended to me by Stephanie Biddles, a friend and a member of the team at the Lincoln Office I have felt extremely looked after and informed throughout the whole process! Steph recommended Morta Kazanaite to assist with the purchase of my new property and I could not be more grateful. Morta is extremely helpful and advised me in finding the perfect mortgage, insurances and cover needed for my new purchase. I honestly don’t think I could have done this whole process without her! As you can imagine how stressful purchasing a property is, especially for a first time buyer; Steph and Morta have definitely alleviated a lot of stress and worry and made the whole experience that much more enjoyable! They were both extremely fast at responding to any questions I had and were so helpful and friendly when explaining documents I had issues understanding at first.
Thank you so much for your high standard of service!PositiveResponsiveness, Quality, Professionalism, Value
Dann · 25 October 2022
Agent replied · 24 October 2024
Thank you for your brilliant 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAs a purchaser this is potentially the worst experience of buying a house I have had. No interest in supporting the buyer, and only interested in doing whatever they can to get the commission. Steph was pleasant and professional but when the manager took over it became highly unpleasant. Even when it was over and we completed today we received a phone call to say we had to collect the keys from the office we went in to be told they didn't have the keys and the owners still had them. Cannot recommend at all.
Gillian · 25 October 2022
Agent replied · 24 October 2024
Thank you for your review, we really appreciate your feedback although we’re sorry if we’ve fallen short on this occasion.
It’s naturally disappointing for us as we made you aware of the property before it went live on all internet portals as we knew it would be ideal for you and we helped to secure you the house.
Unfortunately, there were unforeseen legal issues which we couldn’t control and this meant that the sale became more complicated than expected. We did as much as we could in the timeframes we had to support you through the process, we asked for more time so you could exhaust the possible solutions you required, and we helped where we could but this was a legal matter and something only the solicitors could resolve.
There was also an onward chain where many people needed to move by a certain date and there was pressure for an exchange of contracts. We were doing our best to keep the chain together and manage the situations of all parties involved. We appreciate that this was stressful for all involved. We care about all of our customers and I am sorry that you felt that we were only after our commission.
Finally, on the day of completion, it was the seller’s intention to drop the keys to us on completion day. The completion call happened sooner than expected and I am sorry we misadvised you about the keys being in the office, we should have checked that they had been brought into the office.
We wish you all the best in your new home although are sorry for the difficulties you encountered. We hope you can see most of this was outside of our control though. If you need any further assistance please feel free to contact us at review@countrywide.co.uk.
Thank you for your kind words regarding the service you received from Steph, I have ensured your comments have been passed onto her.
★★★★★ 5/5
GoogleI don't think I can find enough superlatives to describe how speedy, efficient and comprehensive Samantha Mummery and her team have been with organising and letting my house out, particularly in accommodating my unorthodox requests due to my inexperience in this area. Within two weeks of meeting Sam, after two years of organising on my own end, she had tenants ready to move in, my only regret is that I didn't speak to her sooner! I am going to heartily recommend Bairstow Eve's Lincoln office to all of my friends and family in similar positions and I look forward to continuing to work with her.PositiveResponsiveness, Quality, Professionalism, Value
Jacob · 25 October 2022
Agent replied · 24 October 2024
Thank you for your wonderful 5* review. It is amazing to read your lovely comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently arranged a rental property through Bairstow Eves and found the help and advice from Jade Exton made the process easy and a lot less stressful! Jade arranged a viewing at quite late notice and updated me fully on the property and any work that was going to be carried out prior to agreeing a tenancy. Completion of refencing and agreeing the contract went smoothly and everything was completed on time and as agreed. I would definitely recommend their services.
Jon · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI don't think we will ever be able to thank Jade and Kieran at Bairstow Eves enough for both guiding us and getting us through our very first property rental. Their service was exemplary, both Kieran and Jade took us through each step of the process with a kindness and professionalism we hadn't received through other agencies, especially when most of the others made almost no effort with us or our situation. They kept us updated every step of the way with brilliant communication, always answering our calls, and responding to every one of our emails promptly. Both Kieran and Jade also actively wanted to make the process as stress-free for us as feasibly possible, and always went out of their way to assist us with all of our queries and requests, and they even took the time to explain everything to us in such a respectful and professional manner when we didn't understand something. They went above and beyond for us, and I would recommend Bairstow Eves to anyone looking to rent a property in the Lincoln area, particularly if you're lucky enough to work with Jade or Kieran. Five star service from the very start, and we look forward to continually working with the both of them for the duration of our tenancy and hopefully beyond.
Harrison · 25 October 2022
Agent replied · 24 October 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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