Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’m currently renting my home through Bairstow Eves and just want to acknowledge the whole team including Robbie Crew who was first to show us around the house and James, with whom we have remained in contact throughout.
Also thanks to the team that co-ordinate any repairs and issues I’ve had with the house. I’ve dealt with Saffron Naylor via FixFlo and she has been extremely efficient, friendly, helpful, and professional on every occasion I have had cause to contact her.
A big thank you to you all for making everything easy to arrange.
Gina · 17 March 2026
Agent replied · 17 April 2026
"Thank you so much for your kind words! Our team at Bairstow Eves takes great pride in providing top-notch service to our customers, and we're thrilled to hear that Robbie, James, and Saffron have made your experience a positive one. We appreciate your feedback and look forward to continuing to make renting with us easy and hassle-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHad a property inspection with Harry Tute on behalf of Bairstow Eves today .
Harry was lovely , professional and friendly and really well informed.
I have rented through Bairstow Eves for almost 5 years now and have found them excellent.
Any maintenance issues completed quickly and always excellent communication from the office,
Really happy to be a Tennant with them .
Michelle · 17 March 2026
Agent replied · 17 April 2026
Thank you so much for sharing your experience, we are thrilled to hear that Harry and our team at Bairstow Eves have provided such great service during your property inspection. We take pride in delivering top-notch service to our tenants and are happy to have you as part of our community for almost 5 years now! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI let my property through Bairstow Eves, they are always professional and friendly over the phone. Liz has been very attentive with the recent change over of tenants and has kept me up to date each step of the way which has been very reassuring, thank you Liz. Liam, who has also been involved, has also been very helpful and personable. Thank you.
Dawn · 17 January 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We pride ourselves on providing professional and friendly service, and it's wonderful to hear that Liz and Liam were able to make your recent changeover of tenants a smooth and reassuring process. Our team is always here to help, so please don't hesitate to reach out if you need anything. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleIt’s almost amazing how everyone at this branch is so incompetent and uncaring about their job here.
It took Bairstow and Eves two months to return our deposit for a flat once our tenancy was up - it took almost daily emails (that nobody responded to) and the same amount of calls (that were rarely picked up, and when it was it was just a receptionist who said they’d get someone to contact back but never did) and it still took an extortionate amount of time to get our money back.
We went through multiple people (Joanne, Jayne, Kieran) who were completely useless and it felt like pulling teeth every time I needed an update or just ANYTHING in relation to the deposit. Emails were rarely responded to (and if there were it was because I had to ring up and ask for a response, my partner even went into the branch to get answers and still NOTHING was done) and I was lied to constantly - such as being told it was being processed and then weeks later being told the process hadn’t actually started. Or being told that my refund would be processed in 3-5 days only to receive an email 3 days later being told that I’ll receive it in 10 days.
Please avoid this realtor if you can, they’ll do anything to delay the process of getting your money back to you. I genuinely don’t know how this place still operates if this is how they’re treating tenants.
Flynn · 20 June 2025
Agent replied · 24 October 2024
We apologise for the delay and lack of communication in returning your deposit. This is not the level of service we strive for. We are addressing the issues within our team and have implemented new processes to ensure a smoother and more efficient process in the future. Thank you for bringing this to our attention. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience renting through Bairstow Eves Lincoln. The whole process was smooth and stress-free. A huge thanks to Lizzie Sunman for being so helpful and professional. She was always quick to respond and made sure everything was sorted for our move. Highly recommend her if you're looking for a place!
Heston · 17 February 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are delighted to hear that you had a stress-free experience renting through Bairstow Eves Lincoln and that Lizzie provided excellent service. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe would like to commend Bairstow Eves, and specifically Remi Raymond, for their exceptional service in our recent property purchase. Remi was consistently polite, professional, and proactive. She explained each step clearly and her efficiency was impressive, documents arrived exactly when she said they would. A huge thank you to Remi for her outstanding support.
M96 · 17 January 2026
Agent replied · 17 April 2026
Thank you for your kind words! It warms our hearts to hear that you had such a positive experience with our team, especially with Remi. We pride ourselves on providing exceptional service to our clients, and we're thrilled that she was able to assist you with your property purchase. We'll make sure she receives your compliments. Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy partner and I recently rented our property through Bairstow Eves. The rental market is crazy at the moment and competition is so fierce and we thought we’d never find somewhere for us. That is until we started speaking with Jo, she went above and beyond to secure a property for us and has been there to help at any point throughout our journey of settling into our new home. We are forever grateful to her for giving us a chance and going out of her way to get us our lovely home.
Kat · 28 December 2024
Agent replied · 11 January 2025
Thank you Kat for the fantastic 5* review and and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSam was helpful from step one, we felt confident with the process as he navigated us through and explained all the steps. Thank you very much Sam for all of your help! :)
Aisha · 10 April 2026
Agent replied · 17 April 2026
Thank YOU for choosing our business, we're thrilled to hear that Sam provided helpful guidance and made the process smooth for you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a family we have had superb service above and beyond from Bairstow eves - in particular we have to give a very special mention to Joanne Smith (Jo) who has been incredible from the moment we met her. Initially she helped us to secure a property for my wife and myself and then went even better by helping two of our children to secure their own properties, all in a matter of weeks. Service like this deserves special mention and definitely individual praise. Having one point of contact throughout has meant a seamless service from start to finish ane we would recommend anybody to use Bairstow eves and in particular Jo who knows how people work and how to get things done! Take a bow Jo, and thank you, you're a credit to the business and the profession.
EG51773 · 5 December 2024
Agent replied · 9 December 2024
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBeen looking for a house now for months and many other estate agents (except bairstow Eves) messed me around. When I called up about viewings they would say ‘no worries I’ll get back to you’ but never did and I had to call them or would tell me about a house that’s come on the market I don’t want (didn’t listen to my interests). When I called Bairstow’s, Samuel Edgington answered and immediately sorted me out, told me about other upcoming houses of interest to me, kept in touch and got me viewings swiftly. Just had an offer accepted in a perfect location, so from viewing to accepting the offer was no more than a week. Super guy, super business- thank you. Deserves a day off for his work!
Thomas · 14 April 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We're thrilled to hear about your positive experience with Samuel and Bairstow Eves. Our team is dedicated to providing top-notch service and finding the perfect home for our clients. We're happy to have helped you find your dream home in just one week. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThoroughly recommended!
I have an excellent experience working with Bairstow eves. So far, I have dealt with Saffron, Holly, Millie, Sammy; and everyone has been really nice, efficient and caring. I’d continue working with them.
Sarwat · 17 March 2026
Agent replied · 17 April 2026
Thank you for your kind words! We are thrilled to hear that you have had a great experience working with our team at Bairstow eves. Our goal is to provide excellent service to all our clients and it means a lot to know we have achieved that with you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a landlord, I engaged Bairstow Eves to manage one of my rental properties. I chose Bairstow Eves given their competitive rates and expertise of the local area. I am very happy with the service provided by the team, especially Joanne Smith and Rylie Kenmuir, who kept me updated throughout all the stages of the process. The team managed to find tenants for me very quickly which filled me with great confidence. Thank you to Joanne, Rylie and the team for your professionalism and excellent service.
Sandeep · 21 October 2024
Agent replied · 24 October 2024
Hi Sandeep,
Thank you for your wonderful 5* review! We're thrilled to hear that Joanne, Rylie, and the team provided you with excellent service and kept you well-informed throughout the process. Your confidence in our team means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe sold my parents bungalow in Lincoln through BE. We live 35 miles away so entrusted BE with all the viewings. From the outset we received clear guidance on price expectations and buyer demand from Helena. Through the sale process Fabian kept us updated with viewings, possible buyer interest and then negotiated us an acceptable price. Following the agreement of a sale there was then some delays, as is often the case, but Fabian kept us informed and chased other parties when needed. Overall I would not hesitate to recommend BE to sell your property in Lincoln.
Roger · 17 October 2024
Agent replied · 24 October 2024
Many thanks Roger for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRecently let an empty long term student property through Bairstow Eves Lincoln who did a good job of finding what appears to be an excellent tenant for a really good monthly rental income.
Had a few bumps along the road but overall have been really impressed with them and in particular Joanne Smith who is hard working, professional and has good communication skills.
Will definitely recommend them to other landlords who have empty properties to let.
Paul · 8 December 2024
Agent replied · 29 December 2024
Thank you for your 5* review and recommendation Paul. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBairstow Eves have been lovely estate agents. They’re all very friendly, helpful and nothing is too much trouble. At the valuation, Jordyn was very interested in our property, she was very thorough, took time to make notes and ask …
Sandra · 17 December 2025
Agent replied · 17 April 2026
Thank you for your kind words! At Bairstow Eves, we take pride in providing exceptional service to our clients. We are thrilled to have helped you sell your property without having to reduce the price. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI had a viewing booked for a week to see a house with them.
I turned up 15 minutes before the viewing and after 15 minutes after the viewing I called them to ask where they were.
The man on the phone was rude - and said no one was coming. I believe they may struggle to sell a house if they can’t have viewing.
If you want to sell a house I wouldn’t use theses
George · 27 March 2026
Agent replied · 17 April 2026
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk
Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleThey had managed my rental property since 2021. I had minor issues throughout, but in the last 6 months have had significant problems. As a result, I’m currently recovering costs via the property ombudsman. I’ve rented properties for 20 years and never encountered such poor performance from another agent.
I have also spoken with previous tenants who had an equally poor view, so seems they don’t look out for landlord or tenant.
Be careful
Update: I reached out to the POC provided below, but have received no response. My complaint via the property ombudsman seems to be the only route.
Update 26 Jan 2026: They are the gift that keeps on giving. I am now receiving letters from a debt collector because they failed to forward on energy bills once the tenant moved out. Avoid at all costs - diabolical company
Adam · 17 February 2026
Agent replied · 17 April 2026
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have used Bairstow Eves to purchase a bungalow. Sam Edrington has been dealing with our purchase. Sam is extremely polite and professional at all times. Sam has explained everything that is happening and if he says he is sending any …
Titch · 17 November 2025
Agent replied · 17 April 2026
Thank you for choosing Bairstow Eves and for your kind words about Sam! We strive to provide excellent service and we are thrilled to hear that Sam has exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe recently rented a property with the help of Liz, and we couldn’t have asked for a better experience. From the very beginning, Liz was professional, friendly, and incredibly helpful. She guided us through every step of the process with …
Lily · 17 November 2025
Agent replied · 17 April 2026
Thank you so much for your kind words and for choosing Liz as your real estate agent! We strive to provide exceptional service and it's wonderful to hear that Liz went above and beyond to make your renting experience stress-free. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFrom point of contact to actually meeting Sam for our viewing was so easy. Really made to feel welcome and happy to listen to all of our wants and actually finding us a property which we fell in love with. Went back the next day this time with Remi and again we were made to feel special. Well done Sam and Remi we can't thank you enough for helping us buy our forever home. Would thoroughly recommend them.
Jan · 17 February 2026
Agent replied · 17 April 2026
Thank you so much for your kind words! We are thrilled that you had a great experience with Sam and Remi. It means the world to us that we were able to help you find your forever home. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThe most reliable and positive agency in Lincoln. We have rented with a few different companies and none have been so efficient and so willing to help. There seems to be a genuine care about us. Kieran has been outstanding, giving us plenty of updates, so straight forward in what is needed from us. He was ready to answer my endless questions, give his support and has made this whole process easier without stress. A big shout out to Sammy also for her constant updates and support in the early stages. I could not recommend this company more if you are renting. Professional through and through!
Emma · 27 May 2024
Agent replied · 24 October 2024
Thank you Emma Thiis for taking the time to leave us your fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service from Elizabeth Sunman. The team where helpful and made everything stress free. Liam Giles was also very helpful with anything we needed. Would definitely recommend Bairstoweves.
Martinha · 17 January 2026
Agent replied · 17 April 2026
Thank you for your kind words about our team and services! We are so glad to hear that Elizabeth and Liam provided you with stress-free experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly recommend the team at BE, having worked with both their Sales and Lettings departments.
Special mention to Jordyn - a real asset to the team. She’s driven, positive, and genuinely passionate about finding the right solutions for both investors like myself and her sellers.
I also had a great experience dealing with Sammy in Lettings, who is incredibly knowledgeable and made the process of letting my property smooth and stress-free.
Great team, great service - would definitely recommend to anyone looking for a proactive and professional estate agency that actually delivers.
Joe · 9 July 2025
★★★★★ 5/5
GoogleSammy Mummery is an amazing person. She has been extremely helpful to solve our situation .Her professional behaviour, with utmost compassion and kindness towards us in understanding our situation whilst keeping her words in helping us, has immensely impressed us. It also made us believe that she is a great leader and would be efficiently leading her team . Many thanks once again, Sammy!
Puja · 25 November 2024
Agent replied · 9 December 2024
Thank you Puja for taking the time to leave us your glowing review regarding your experience with Sammy and our Lincoln branch. Thank you for your kind words. Best wishes, Lucy, Customer Relations.
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