Seymours Estate Agents Lightwater reviews

★★★★★ 1/5

Trustpilot

Avoid Seymours at all costs

Avoid Seymours at all costs. They are quick enough to take your money and then cling onto it when you move out. We moved into our property in October 2020 and had nothing but problems. Problem after problem, no hot water, no bath plug, a shower curtain where the pole fell down every time you got in, blocked drains, broken windows, no heating, no lights in bathroom, no extractor fan and the list goes on. We moved out 2 weeks ago and still awaiting our deposit. They have gone round and said we are liable and will be charged for things that were already there. It’s funny how Seymour’s do the check in report so they don’t note anything down, whereas the checkout report is done by an external company. Why’s that? Oh to find any reason to not give us our deposit back. We moved out because our windows never worked when we moved in. I reported the problem early March stating the windows do not open and we moved out last week of September and still had no indication what was going on with the windows. We have a 1 year old child and to live in a flat where the windows didn’t open was not on. Not only was this illegal as was deemed a fire escape from the fire service, we were not offered any air con units or any fans. The landlord accepted a 25% reduction in rent but what’s that when we were living in a sweat box. A few of our neighbours didn’t have anything nice to say about Seymour’s and I totally see why. I will never ever rent or buy through Seymour’s and I wish I listened to the reviews before we went with Seymour’s.

Lauren · 7 October 2021

★★★★★ 5/5

Trustpilot

Brilliant service from beginning to…

Brilliant service from beginning to end. Ben valued the property within one day of call. Marketing material was impressive and very professionally produced. Property sold at very good price within 4 days. Josh took over from there. He liaised directly with the local solicitor acting on our behalf. He kept in constant contact and kept all parties on board throughout. He accompanied all viewings, as we were unable to be there. He even stepped in and oversaw the house clearance when the company arrived early and we were "parked" on the M25.Superb service. Ultra efficient and totally professional.Great company.

John · 3 October 2021

★★★★★ 5/5

Trustpilot

Whole team worked to see things through.

Phone always answered promptly by someone who knew what was going on. Felt that the whole team was trying to help things through. Once they'd got the sale, having Sandra, the client relationship manager, to make sure everything completed was a huge help.

Brigid · 16 September 2024

★★★★★ 5/5

Trustpilot

Highly recommended

My experience with Seymour’s has been great from my first contact with them. The team worked hard to get potential buyers through the door which led to finding a buyer.They continue to keep in touch through the selling process to ensure that all goes as smoothly as possible.I highly recommend them.

MISS · 26 April 2024

★★★★★ 5/5

Trustpilot

Thank You Seymours

Fab team at Seymours, super helpful. Our property fell through due to problems with the buyers. Seymours surpassed our expectations and had another buyer in place and able to proceed within the week. Amazing service, very professional and helped us all the way throughout the process and kept all the plates spinning on our behalf to ensure we completed on schedule. We can't thank the team enough, without them we certainly would not have been able to move home. We would (and have) highly recommend Seymours to anyone wishing to buy or sell their property.

Mark · 31 August 2021

★★★★★ 5/5

Google

Johnny and his whole team were always up to speed in knowing where they were in the process of selling the property. They understood the buyers and sifted out the genuine interest from the rest. They phoned us on a regular basis with updates and feedback from viewings. Altogether a very professional and organised agency. Thank you

Danny · 20 December 2023

★★★★★ 5/5

Trustpilot

We found the service offered by…

We found the service offered by Seymours of Knaphill to be outstanding from start to finish. Their professionalism and attention to detail was second to none and we were delighted with all aspects of their support for our property sale.We would thoroughly recommend their service to others and would certainly engage them again in the future, thank you!

Customer · 23 November 2023

★★★★★ 5/5

Trustpilot

Friendly, Professional, Efficient, Fantastic

The team at Seymours were able to find us a buyer (at asking price) very quickly after a few months with no luck under a different estate agent. Their sales and client relations team are all extremely professional and friendly and explain things in leyman's terms for those of us who have little knowledge of how property sales work! The team looked after us from start to finish and were friendly and approachable throughout, and also helped us to agree on a nice early exchange and completion for our sale. I would thoroughly recommend Seymours if you are looking to buy or sell your property.

Jade · 12 August 2021

★★★★★ 1/5

Trustpilot

Horrendous experience with Seymours!

Review of Seymours!Have had a bit of an ordeal trying to break a tenancy (that is allowed in our agreement subject to T's & C's). The noise in the property above our rental is affecting my work, sleep, mental health & wellbeing and comfort. In addition the hubbys been furloughed and we need to leave. Have been round and round in circles with a Seymours Property Manager asking for her to contact the Landlord to propose our exit. This is our right as a tenant and we asked early March for the Landlord to be contacted. After emailing twice this week we've been told that the Landlords been contacted and they've asked if we have spoken to our neighbours re. noise. We had to chase for the response, we have repeatedly told Seymours that we have spoken to the neighbours and nothing can be done re. noise due to the make of the building. We have had to repeat ourselves continuously and chase for a response. Update: in the last 24 hours communication has improved. Hubby has gone into the Surbiton office, they've been extremely helpful and have given us more context to the situation which is fantastic because we felt like we were being heard and things are moving in a positive direction.The response below from Seymours was also very prompt and detailed. I hope the good communication can continue.Further update July 2021Communication did not improve unfortunately. Continued to be extremely poor even after the reply to this post. We accepted a tenancy in another property and brought forward our moving date at SEYMOURS instruction as they'd told us they had a tenant needing to move into our property early. Then 7 days before our tenancy was meant to end we were told we'd need to cover the rent for another month as the tenant couldn't move when they'd advised. So we were having to pay rent twice now at SEYMOURS instruction even after informing them that my husband was furloughed.In addition they've returned part of our deposit and without our consent they've taken money from our deposit. Awful experience. Couldn't be less professional if they tried.I will avoid this company in the future and I recommend you let and purchase property elsewhere...

Keri · 29 July 2021

★★★★★ 5/5

Trustpilot

Caring people

I've being dealing with the Seymours team in the Guildford office (I've dealt with other offices in the past as well) selling my elderly mothers property that I grew up in. The sale was obviously an emotional one as the home has been in the family for nearly 50 years! They weren't just a business, they were people who actually cared for our emotions. Fantastic all round and I couldn't be more appreciative - Thank you so very much.

Boxof · 1 September 2021

★★★★★ 5/5

Trustpilot

Where to start my experience with…

Where to start my experience with Seymours from beginning to the end was very professional and responsive started off with house viewing with Billy a true gem super knowledgeable about the property answered every question asked.Then me and Mrs. Was super impressed with his presentation after our case was dealt by Clarissa who was very responsive to every query raised and picked up call whenever required or called back.We would like to Thank you so very much for being patience with us and dealing with every aspect of enquiries we had. I think we called Clarissa more then our lawyer and she got back to us every time.Thank you Seymours it was great dealing with you Billy & Clarissa thank you for all your hard work towards getting our first property:)

Ahsan · 6 June 2021

★★★★★ 5/5

Trustpilot

Everything about the service was…

Everything about the service was fantastic. Can't find fault at all, from marketing the property to its final sale. Would happily use Seymours again in the future if the need arose. Would also highly recommend Seymours to others

Gary · 5 November 2024

★★★★★ 5/5

Trustpilot

They sold the house in Three days

They sold the house in Three days! Which is quick by anyones standards.

Michael · 3 August 2023

★★★★★ 5/5

Trustpilot

I used Seymours in Dorking for my house…

I used Seymours in Dorking for my house purchase. Emma kept me up to date throughout the process and always replied quickly to any questions I had.

Claire · 24 February 2022

★★★★★ 5/5

Trustpilot

Superb experience from start to finish

Superb experience from start to finish. Professional, approachable and adaptable to the needs of the client. I have no hesitation giving 5 stars and highly recommended Ian and his team.

Bertie · 1 September 2021

★★★★★ 5/5

Trustpilot

Professional and excellent

Zo and the team went to a great deal of effort to facilitate the sale of our property and the purchase of another. They excelled in our opinion when hurdles (not of their making) were reached and would definitely use them again.

Andrew · 26 August 2024

★★★★★ 5/5

Trustpilot

Excellent customer service

Excellent customer service. We bought our house through Seymour's and, as a buyer, we're really impressed with James. He has been great to deal with and has kept us up to date all the way. We would thoroughly recommend using Seymours- we will if we ever sell!

Nick · 28 May 2024

★★★★★ 5/5

Trustpilot

Trevor and all the team at Godalming…

Trevor and all the team at Godalming are brilliant. They work diligently to get the sale done, keep in touch at every stage and always answer the phone/ come back with answers. They are superb examples of their profession and I would not hesitate to use them in the future.

Eric · 27 March 2024

★★★★★ 5/5

Trustpilot

We recently bought through James…

We recently bought through James Rowsell and the team in Seymour’s Addlestone and from start to finish we found the whole process brilliant! I would highly recommend them.

Georgina · 24 November 2021

★★★★★ 5/5

Trustpilot

Seymours at Blackwater Excellent

The Seymours agents at Blackwater were excellent through the whole process of our purchase. Claire, Ben and Aiden - big thanks to you, keep up the good work.

Steve · 2 November 2021

★★★★★ 5/5

Trustpilot

Well Done Seymour’s…

Charlie and the team at Seymour’s Horsell helped make our buying experience stress free.Will definitely use Seymour’s again.

Lynne · 14 December 2024

★★★★★ 5/5

Trustpilot

Excellent service …

We’ve been tenants in 2 properties managed by Seymour’s over the last 5 years and have always had good service. Our thanks particularly to Sabine Alam our most recent property manager who has always been so helpful.

Mrs · 29 October 2024

★★★★★ 5/5

Trustpilot

10/10

10/10 for every single member of staff at the Burpham office.The score of 10/10 is NOT for the fact that they managed to sell my house during a very rocky period in the house market, it is given for their HONESTY, kindness, friendliness, positivity, understanding and dedication. I cannot fault them in any way.

Joanna · 20 December 2023

★★★★★ 1/5

Trustpilot

Do not use Seymours, Worplesdon Road!

Do not use Seymours, Worplesdon Road! This is the advice (as I told the manager at the time) that I got from several people, but I failed to heed it because the current manager told me that the previous manager (with whom he'd worked) had now left the company. I said that I hoped that I'd have the sort of positive experience with them that would mean I could counter their poor reputation. How wrong was I! I had a horrible experience with these agents. When I instructed them the website showed four ex-staff members, but in fact there were only two members of staff throughout my time of advertising my property, in Oct and Nov 2020. No doubt they were over-loaded, but a nearby competitor also had only two members of staff, but at that time were handling three times the number of houses and maintained their good reputation. Seymours were inefficient, unreliable, inaccurate and not to be trusted. As an example of their many failures, during the increased risk and restrictions in Nov due to covid 19, and being in my sixties, I wanted viewings to be sensibly limited (I was doing my own viewings). My property has an unusual boundary at the front which puts off some buyers, so I instructed Seymours to ask anyone interested in viewing, and who was local, to do a drive-by first so that they could properly judge the unusual lay-out, after which a viewing could be booked. The following week Seymours failed to follow this instruction with the three potential viewers who made enquiries, so no viewings were arranged. I subsequently spoke to two of these three, after Seymours and I parted ways following this fiasco. One had never heard back from Seymours (even though I was specifically asking Seymours for contact to be made with them) and the other had a totally inaccurate scenario put to them by Seymours, which had annoyed them at the time. In getting hold of these people I spoke to two local small-time property developers. One said that Seymours were the worst agents in the area and the other said that if ever they were interested in buying a property and it was being sold by Seymours they sighed at the thought of having to deal with that agent and their inefficiencies. As mentioned by another reviewer, it was also clear (by something that the manager said) that they put great pressure on potential viewers to sign up with them, if they haven't yet got their property on the market. I told the manager that I disapproved of that practice.

Lin · 2 January 2021