Trusted Agent profile · Lightwater
★★★★★
675 reviews across 2 platforms
6 The Square, Lightwater, GU18 5SS
Seymours Estate Agents's office in Lightwater, at 6 The Square, is rated 4.3 out of 5 across 675 reviews on two platforms, including 48 Google reviews rated 4.6.
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Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
5/5
TrustpilotFiona was so lovely
Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!
Thanks Benji, Its been a pleasure to help.
1/5
TrustpilotIf I could I would not give any stars…
If I could I would not give any stars for Seymours in Godalming. The communication has been appalling and they do not value their customers. I would never use them again or recommend them. They appear to have a lack of understanding of what’s happening at every step in the chain when selling houses. Compared to other agents we have worked with there has been a lack of customer care and effort in concluding a sell.
Hi Lisa, Your feedback is crucial to us, and we deeply regret that our communication and service did not meet your expectations. Please know that your concerns have been heard and taken seriously.We are committed to addressing these issues and improving our customer experience. We understand the importance of clear communication and valuing our customers throughout the process of selling houses. Your comments highlight areas that require immediate attention, and we are actively working to enhance our understanding of each step in the selling process.While we understand your decision not to use our services again or recommend us, we would like the opportunity to make things right. If you would be open to it, we would welcome the chance to discuss your experience further and learn from it. Our aim is to learn, grow, and ensure that all our customers receive the high level of care and dedication they deserve.Once again, we apologise for any frustration or inconvenience you have encountered. Thank you for taking the time to provide your feedback, and we hope to have the opportunity to regain your trust in the future.
1/5
TrustpilotSadly another disappointed landlord as…
Sadly another disappointed landlord as well as tenants. Their communication via email is poor or non existent. They do not carry out the instructions which were agreed for letting a property and clearly their knowledge in legalities is not all it should be. Would not recommend this company at all sadly after thinking we would use them to sell my flat. One very cross Landlord.
5/5
TrustpilotSeymours in Knaphill
We have used Seymours in Knaphill a few times now. They are excellent! Very efficient, helpful & friendly - especially Simon & Jeff. We would highly recommend them.
It's always great to be recommended Sue and it's been our pleasure helping you on your journey.
5/5
GoogleAll the team at Seymour’s were absolutely brilliant. They worked so very hard to get as many viewers as possible through our door which resulted in an offer in just a few weeks of having our property registered with them. …
Thank you Sue for your kind review. It is great to hear that the whole team impressed.
5/5
TrustpilotGreat Service From Seymours Blackwater
The Blackwater branch of Seymours were really helpful in the marketing of my property. They were really proactive, getting viewings lined up and co-ordinated, I usually received feedback within an hour and never had to chase them. When I had a question I received a reply by email or phone very quickly.The next time I require the services of an Estate Agent, Seymours will be the first company I call and I recommend them as the best Estate Agent I've had to deal with.
Great to hear such positive feedback thank you
5/5
GoogleHaving been advised by another local agent to reduce our asking price, for our Lightwater house, after only 3 weeks and 3 viewings, I instructed Ryan and the team at Seymours. They presented 2 acceptable and proceedable offers 8 days later. Completion occurred after 2 months with all parties extremely happy. Definitely the agent to go to in Lightwater.
4/5
TrustpilotA 12 year relationship
We worked with Seymours for over 10 years while renting our apartment, during which time they provided contract advice and assiduously collected our rent. When finalising our last tenancy (12 years) there was a slight glitch in the final reconciliation of accounts that was easily resolved because we had kept meticulous records. Susequently, Seymours found a buyer for our apartment, although their rcommended selling price for the property was somewhat above what was finally achieved. Maybe market changes got in the way!
Thanks for leaving such great feedback Andrew
1/5
TrustpilotSharp practice or incompetence - I wonder which?
If you are a seller please be wary of these agents. We were excellent buyers downsizing, not requiring a mortgage and with no chain beyond the people buying our house who wanted a quick move.We had viewed several houses with Seymours before seeing one online with their W Byfleet office that we liked the look of and in the exact area we wanted. When we contacted them we were told by a senior partner it had been completely withdrawn from the market - so we couldn’t view it - and we then discovered a short while later that it had gone ‘under offer’ to someone else. Frustrating when we weren’t even given the opportunity to view it and the vendor was never told someone else was very interested in their property. In other words Seymours were not acting in the vendors’ interest. I’m afraid this is common practice by agents who may for example, have ‘preferred buyers’ who are also selling with them or friendly developers as ‘favoured’ buyers. If you are a seller please find agents who will act ‘solely’ for you and not in their own interests. This has happened to us several times over the years when buying previously and I’m afraid there are too many agents out there willing to indulge in this type of sharp practice. If an agent behaves improperly and you cannot get redress, please be aware that it is always open to you to complain to Propertymark (who Seymours are a member of) or ultimately to the Ombudsman.
Thank you for taking the time to leave a review, and believe we have spoken to you about the circumstances in person. After taking the property on the market to sell, the family informed us that they wouldn't be moving which is why all future viewings would be ceased, this wasn't a tactic or underhand practice as the owners made the decision not to move. The property was eventually sold off market to a buyer who insisted they wanted to pay a price significantly higher than the property was previously advertised for. Again, we're grateful for the feedback and wish you every success with your move.
5/5
TrustpilotTom and his team at Seymour’s did a…
Tom and his team at Seymour’s did a great job in getting my house sale over the line in a difficult market. I would strongly recommend them.
Thanks Paul. A difficult market can be a successful one when you use people with the right experience and knowledge, often associated with a mature, long standing business. Thanks for using us and for taking the time to share your thoughts. Keep well.
5/5
TrustpilotExcellent, Professional Service
I bought and sold my property in Guildford from Seymour's, with a 20 year gap in between! They gave me a realistic valuation and I subsequently accepted a fair offer. The management and staff were great; I received a weekly update and they acted with urgency on my queries and instructions. The office is in a convenient location in the centre of Guildford. Highly recommended.
It's been a pleasure Matthew, and thanks for the comments. We've been in Guildford for 30 plus years now (although not the same location on the high street) and as we are a unique partner owned and run business, you'll often find the same friendly faces as when you did 20 years ago. Thanks again.
1/5
TrustpilotWideboys and badly organized…
I found Seymours to be badly organized with endless mistakes, information lost, billing mistakes and staff with a bad attitude etc but worst of all is that I came to feel the people I was dealing with there were completely dishonest and fitted the untrustworthy "Estate Agent" stereotype exactly. Once you have been overcharged, misled, lied to then fobbed off by a wide boy "Director" who lies through his teeth and has a smart-alec answer for everything you come to realize what you are dealing with and that you have made a very serious mistake putting your trust in these people. It is a horrible realization. Wouldn't ever deal with these people again.
Dear Pat, thank you for such honest feedback, we would dearly like the opportunity to hear more about the issues you experienced and try to make things right where we can. Please can you email us at marketing@seymours-estates.co.uk
5/5
TrustpilotI had no idea Estate Agents did so…
I had no idea Estate Agents did so much!We have just completed the sale of our property through Seymours in Knaphill and were very pleased with the excellent service they offered throughout the process.We honestly had no idea how much agents have to do to keep the chain together. They were the communication hub between us and our buyers and the buyers solicitor and everyone we dealt with was efficient and helpful and kept their eye on the exchange and completion dates the whole time.Thank you Seymours. We highly recommend!
We're glad to hear that you had an excellent experience selling your property through Seymours in Knaphill. We know that selling a property can be a complex and sometimes daunting process, which is why we work hard to make it as seamless and stress-free as possible for our clients. Our team takes pride in being the communication hub between all parties involved, and we're happy to hear that everyone you dealt with was efficient and helpful. Thank you for recommending us, and we wish you all the best in your new home!
5/5
TrustpilotGreat and strong understanding of the brief of our sales
When I first was looking for an estate agent, I called on 3 different companies. Seymours estate agents stood out straight away.First , the staff are so professional but they will also tell you things as they are.Second , their knowledge of the property market is second to none.Third, the marketing for the house was of a high quality and the photographer who came was reassuring and knew how to guide us , how to show the different rooms to their best appeal, he was patient and showing us the different pictures as he was taking them.Fourth , the premises of their offices are so reassuring , inviting, clean and they have a feel of slight luxury witch to me was reassuringOliver was the only one out of the 3 companies who understood the brief , the stressfulness of the situation.All the way through out the process , they were in contact with me, encouraging me , reassuring me, and even at the end of the process went out of their way , and the extra miles to conclude the sale. I definitely recommend them 200%
Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that our team at Seymours stood out to you from the start and were able to provide you with the professional and knowledgeable service that you were looking for. We pride ourselves on providing high-quality marketing for our clients' properties and are glad to hear that the photographer was able to guide you and showcase your property to its full potential.It's great to hear that Oliver and the team were able to understand your brief and support you throughout the process, providing encouragement and reassurance. We appreciate your recommendation and thank you for choosing Seymours to help with your property sale.
5/5
TrustpilotSeymours Estate Agent
Seymours have above and beyond. The entire sales process to date has been excellent. From initial visit to accepting an offer we have been delighted with the professional and diligent actions of all members of the team that we have encountered.The brochure detailing our property was great and we had a series of viewings a soon as we went to market. We would thoroughly recommend Seymours.
That's great to hear Fred, thank you so much. We pay a lot of attention to marketing and we want to present all our properties in a way that reflect the the people who own them.
5/5
TrustpilotSuccessful sale
I bought my house through Seymours and chose them when I came to sell it. I like the staff and although it took a while to get an offer I think it was due to unfortunate circumstances, i.e. 3 other people decided to sell their houses after mine went on the market.
Thanks for coming back to Seymours for your sale! We appreciate your patience during the process, especially with the market changes. We're glad to have had the chance to work with you again!
5/5
TrustpilotStress free, yes, really
From a quite confusing beginning the end result of my buying a property is solely due to the help and diligence of the crew at Seymours, from salesman, mortgage broker and now customer care manager they have made what is reputably one of the most stressful things one can do to actually a very stress free experience, and for that I am eternally grateful
Stress, confusing - all key words associated with buying, renting and selling a home. It doesn't have to be that way. Thanks for using us Toby, its been a pleasure to work with you and share in your journey.
5/5
GoogleFrankie has been really helpful with the process of purchasing our first home, I would definitely recommend her.
Thank you for your kind words Veronica and congratulations on purchasing your first property. Welcome to Lightwater.
5/5
TrustpilotTom has been great!!!
Tom has been great! Professional and super efficient! It’s been an absolute pleasure! I would recommend Seymours everyday of the week and twice on Sundays!
We thought it was just easier to copy and paste what you said - after all, we couldn't want for more - I would recommend Seymours everyday of the week and twice on Sundays! Wow, thank you so much.
1/5
TrustpilotMislead me about a property, then mislead me about exiting the tenancy.
An agent with the Guildford branch mislead me about the accessibility of an apartment, telling me that the clearly visible lift in the stairwell should be working by the time I moved in. I found out two weeks into the tenancy that there were never any plans to fix it whatsoever. I contacted them immediately about the mistake and said I wanted to have the contract cancelled, and they ignored me for a full month. After one month and a follow-up email, they said they would allow an early termination but would force me to pay the landlord's fees in relisting the apartment + rent for the month I spent waiting on them. I said this was unacceptable, and they came back several weeks later saying they would sign a surrender agreement on my chosen date, now requiring me to pay 2 months of rent, only to walk that offer back a few days later and try to add a confidentiality clause preventing me from ever mentioning that this had happened. I said I wasn't comfortable doing that (and you have to wonder how many people have been bullied out of speaking publicly about experiences like this one), but gave them a date on which I would be vacating the property regardless of outcome - since I had already planned to move into a new apartment on that date, given their earlier communication.They booked a checkout process, tried to book a viewing, then cancelled their own checkout process and are now claiming I would only be refunded any rent paid up to the date the landlord agrees to sign the surrender agreement, which is likely to be at minimum 3 months of rent for the privilege of being stuck in an inaccessible apartment and waiting for them to respond to my emails.The PR team who monitor feedback on this website respond pretty quickly to poor reviews, but the agents who deal with your issues will not. Consistently terrible organisation, improperly trained staff, and no respect for their tenants. Renting from Seymours was an extremely expensive mistake.
5/5
GoogleSeymours - Lightwater are a lovely estate agents. I Was shown two properties by Chloe today, and all I can say she was so kind and patient with exceptional Customer service. She is a Credit to Seymours. Thank you!
Thank you Thamina, Chloe will be delighted to hear this.
5/5
TrustpilotBen sold our house within days and was…
Ben sold our house within days and was exceptional at communicating with us. Also had a great, efficient experience with Brett and Maxine working towards exchange and completion.
That's great to read Kimberly, it's been our pleasure to work with you and we're always here if you ever need us again. Enjoy the next chapter and all the best.
5/5
TrustpilotCharity Holden was very helpful and…
Charity Holden was very helpful and professional and gave excellent advice. We received an offer within 2 days of the property going on the market and completion within 3 months
5/5
TrustpilotThe team at Seymours in Horsell are extremely professional
The team at Seymours in Horsell are very professional and provided excellent service from start to finish when selling a house. It was a probate sale and was not straightforward but the team provided excellent advice throughout and were very good at keeping us updated at every stage of the sales process.
Thank you, Gordon. We're glad to hear that our Horsell team provided the support and advice you needed during the probate sale. It's great to know they kept you well-informed throughout the process. We truly appreciate your feedback!
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Tell us what you need and we'll put you in touch. Seymours Estate Agents hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Lightwater.
