Trusted Agent profile · Lightwater
★★★★★
675 reviews across 2 platforms
6 The Square, Lightwater, GU18 5SS
Seymours Estate Agents's office in Lightwater, at 6 The Square, is rated 4.3 out of 5 across 675 reviews on two platforms, including 48 Google reviews rated 4.6.
Every review we hold for the Lightwater office, from every platform, shown as written. First names only.
5/5
TrustpilotKirsty was amazing!
Kirsty was amazing!I was on the purchase side rather than them acting for me on a sale but despite this it felt like she worked with my wife and I to get the deal done!Would highly recommend their services to any one.
Thanks for leaving such a great review, Kirsty will be delighted to hear your comments.
5/5
TrustpilotExcellent service
So many setbacks during my sale yet Seymours were great at keeping things moving. Big thanks to Amy!
Thank you, William! We’re so pleased that despite the setbacks, Amy and the team were able to keep things on track. We appreciate your kind words and will be sure to pass your thanks on to Amy!
5/5
TrustpilotSerena has been so helpful
Serena has been so helpful, responsive and communicative with us along with the team at Seymours. We are very pleased with their help to date
Thanks Ros. It's not difficult to talk with everyone involved in the process and it certainly goes a long way to making everything a stress free as possible. It's a pleasure to work with you.
5/5
TrustpilotEverything they did was professional
Everything they did was professional. They kept us informed with all the procedures and the sale went through easily.The team were very friendly and Claire was our contact in the office and was always friendly and courteous.
Thanks for the review Keith. Dealing with property is probably the biggest transaction in life to being professional with superb communication is so important. Thanks again.
5/5
TrustpilotFantastic and professional service and…
Fantastic professional service and success received by Joss and the team . Thank you so muchD&R
We're so pleased to hear that you had a fantastic experience with Joss and the team. It means a lot to us that we could help you achieve success, and we’re glad you felt the service was professional throughout. If there’s anything more we can assist with in the future, don’t hesitate to reach out. It’s been a pleasure working with you!
5/5
TrustpilotI would like to thank Sam Brown
I would like to thank Sam Brown, from beginning to end he was extremely helpful, keeping us updated throughout and made things as clear and as simple as possible. Very understanding and approachable. I would highly recommend as a result as very pleased with the service and communication. Thank you very much!
Thanks Rebecca for the very kind words, Sam will be delighted to hear them.
1/5
TrustpilotDeserve Negative 5 Stars
Rogue agency to be avoided at all costs. They are ignorant of the market place, highly arrogant but above all they are incompetent. To compensate for their incompetence, they are abusive and heavily rely on gaslighting you on the phone but will not commit such sentiments to writing. They act against the best interest of their client, the seller. The only way they can sell a house is at less than its market value. They will verbally abuse and try and coerce you sell at any price in order for them to get their commission. They do this through falsifying data, being incapable of dealing with buyers professionally with competence and will harass you multiple times a day to apply pressure. When challenged they act like petulant children and do not fulfil their contractual obligations. To anyone looking for an agent, heed the multiple warnings about this agency being rouges. Selling a home is an extremely stressful process compounded tenfold by the abusive, unprofessional and incompetence of these agents. Extremely concerning for old or vulnerable sellers who may be bullied by their agents into making poor financial decisions that will negatively impact their futures and standard of living, all so they can gain a commission at any cost. Totally unethical and inhumane. Review relates to Horsell Office
Thank you for taking the time to leave us a review Jackie. Your feedback is important, and we rely on hearing from our clients to ensure we’re doing a great job.Given the rating and detail in your review, this clearly was not the case for you, and we are sorry to hear this. Our customers are the heart of our business, and we understand that our job is to put them first. We are glad that we were able to get to a successful exchange and completion on your property in Ottershaw. After having been on with several other agents for over a year and having had to reduce the property several times before coming to Seymours, it must have been a relief that we were finally able to secure a buyer for you.From the start, it was clear that you were unhappy with ‘the process’ itself because it sounds like you fell out with all four of the previous estate agents when they hadn’t found you a buyer. We believe in honest, factual advice and have built our business on these principles. The data we often use comes straight from rightmove which shows the entire marketplace of who is selling what and for how much. Whilst it may not have been what you wanted to hear, it is what you needed to know, and we didn’t force you to go through with the sale at the offer you agreed to. It’s a shame you felt the need to leave us this 1 star review even though we were the only ones to be honest with you from the start on the price and market. As it’s the first ever bad review and having had over 100 Google reviews that were all 5 stars, in this instance, we are going to have to agree to disagree with your recollection and politely wish you the best of luck. Thank you, again, for taking the time to share your review, we hope you have a lovely Christmas in your new home.
5/5
TrustpilotGreat company to deal with
Our experience with Seymour’s was very positive, they were very proactive in presenting our property that resulted in a sale quite quickly. Thank you to Anthony and the team
Our team takes pride in being proactive and ensuring a smooth selling process for our clients. We appreciate your kind words and are thrilled that we could assist you in achieving a quick sale. Anthony and the rest of the team join me in thanking you for your recommendation. Should you ever need our help again, we'll be here to help.
1/5
TrustpilotUtterly rude and unprofessional
A viewing was arranged for a rental property. I was told a time via telephone to then receive a confirmation email which stated a different time, I can live with that. I get to the property and no agent is visible but a resident is in the home by the window. Another person arrived with children to view the same property. After a few more minutes a man opens the door and stares, I ask if he is the agent and he says he is the colleague of the agent. I explain I think there is a mix up as my appointment was 5 minutes ago and another person has arrived to view, he replies no problem we get as many people in as possible. I said oh I wasn't made aware others will be viewing with me and it was a little uncomfortable. His reply "you're confrontational!" I said that's rather unprofessional and he repeats that I am confrontational. He then proceeds to tell me to go wonder round, I asked if he wants me to view the house on my own, he said "no you go walk about and I'll follow or I'll be in your way" I said that's a different way of viewing and I'm not comfortable roaming around someone's property like that and would at the very least would expect him to tell me about the property, he repeated I was confrontational and then sarcastically said "THERE'S THE BATHROOM!" I replied I think I will leave and he retorted good I think you should. I will never rent any property from Seymours thanks to the most unprofessional, arrogant, lazy and rude 'estate agent' AARON!People's houses deserve respect and Aaron lacks respect in abundance. I didn't appreciate an email asking me to "put in an offer" before I had even viewed the property either!
Dear Susan, we're truly sorry to hear about your experience, and we apologise for any inconvenience caused. This falls well below our service standards, and we take your feedback seriously. We'll investigate this matter internally to ensure it doesn't happen again. Please feel free to contact us directly to discuss this further and address any concerns you may have. Thank you for bringing this to our attention.
5/5
TrustpilotThat house with the pink door
I found everyone on the team at Addlestone Seymour’s to be amazing it’s been a pleasure using them to sell our home and I couldn’t recommend them enough. Also a massive thanks to Anna ,James ,Adele and Michelle
Thanks Aston, that's a lovely review. Anna's team have been together for years now and are constantly trying to find innovative ways to make everyone's property journey as enjoyable as possible, but some things like good communication never change.
5/5
TrustpilotProfessional Proactive Service
Professional Proactive Service I have been very impressed with the service I have received from Seymours. They were proactive from the beginning. James came very prepared for our first meeting & left me feeling much more confident of progression than I had with my previous estate agent.JP has been excellent from the start from his initial call introducing himself . He has always kept me informed & I haven’t felt as though I needed to chase him.
Thank you LK. It's fantastic to know that James came prepared and left you feeling confident about the progression of your property sale. We're also glad to hear that JP has been excellent in keeping you informed and maintaining proactive communication. If you have any further questions or need assistance, please don't hesitate to reach out.
5/5
TrustpilotSeymour's Ripley
Professional service from Ethan and the team at Seymour's Ripley, very good communications, plenty of viewings and a quick sale.Absolutely recommended them
Thank you Mick for your kind words! We're glad to hear that Ethan and the team at Seymours Ripley provided professional service and facilitated a quick sale. Your recommendation is greatly appreciated.
5/5
TrustpilotFriendly and efficient team
Friendly and efficient team at Lightwater. Sold my property after 4 weeks so am delighted with the service. James, Jonny and Alex were great
Thank's Gerry. James, Jonny, and Alex will be delighted to hear your feedback.If you need any further assistance in the future, please don't hesitate to reach out.
1/5
TrustpilotRepeated Poor Service
Regrettably, I've experienced a significantly subpar level of service. Virtually every aspect of the process has encountered obstacles:- The property was mistakenly listed as unfurnished, despite being fully furnished.- The initial check-in report inaccurately classified the property as unfurnished with security keys missing.- When I inquired about the inventory, I was informed that one wasn't necessary. It took an astonishing two months to finally receive an inventory, which turned out to be inaccurate. My follow-up requests were met with delays and, disappointingly, they repeatedly sent the same incorrect inventory. It took an additional month to finally receive a corrected inventory after I had to painstakingly compile a list of missing items myself.- Instead of providing at least 1 comparison quote for necessary works, they only offer a single quote, failing to ensure a fair market value comparison.- Communication errors were prevalent, with emails sent to incorrect addresses and response times stretching into weeks, rather than days.- Even the tenants struggled to elicit timely responses.- To make matters worse, the designated property manager failed to offer any apologies.- Despite claims of having resolved issues with the freeholder, they were unable to provide any written evidence upon request.- Finally after canceling the "fully managed" service and requesting an appropriate fee adjustment due to the absence of expected service quality, they still could not manage to make this amendment and are still charging me.I have taken over the property management myself, and it has proven to be significantly less time consuming.
Dear Helen, Firstly, thank you for the review, we take them all very seriously. Could you let us know which office you have been dealing with as we would like to investigate your experience some more? Thank you.
5/5
TrustpilotSurbiton Branch
I had the easiest and hassle free experience with Seymours Surbiton , with the impeccable help of Annabelle Bond who was very professional and informative . She carried out a viewing and helped me assess my options.
Thanks so much Angela, It's been our pleasure to help and we hope your enjoy the next chapter.
5/5
TrustpilotVery good estate agents
We found Seymours very easy to deal with. Megan was vary helpful and they sold our property very quickly. On the whole I would highly recommend Seymours estate agents.
Thank you so much for your wonderful review Andrew. We're delighted to hear that that Megan was very helpful throughout the process and make the experience easy for you.We appreciate your recommendation and are grateful for the opportunity to share your property journey. Thanks again for choosing Seymours!
5/5
TrustpilotAndrew has been absolutely great at…
Andrew has been absolutely great at keeping me in touch with everything so far.
Thank you, Julie-Ann. I'm really pleased to hear that Andrew has been keeping you well informed throughout the process. It's always our aim to ensure everything runs smoothly, and it’s great to know you’re feeling supported. If there's anything else we can assist with, don't hesitate to reach out.
5/5
GoogleExcellent team at Seymours. There's a strong customer service focus and professional culture - every member of staff I had communication with was extremely helpful, from the sales team to the post sales team. The sales team worked hard to find buyers for us before and after listing, and Alex ultimately found our buyer which lead to having a relatively short chain. Unfortunately our onward purchase was with another local estate agent that made every step difficult - terrible customer service, and it only highlighted to us how fantastic Seymours are.
5/5
TrustpilotGreat service
We had a really lovely, friendly experience with Seymours Estate Agents in Dorking. Emma, the agent who helped us with our purchase of a beautiful cottage in Mickleham, was so nice to deal with. She kept us up to date on everything we needed to be aware of. From start to finish it was very professional and even in a very stressful time when buying a house, we felt very lucky to have had such nice people to help us get the home we now love. I would highly recommend Seymours. Jo and Terry Mickleham
What a lovely review, thank you so much. It's been an absolute pleasure sharing your property journey with you. Enjoy making your new house your home.
5/5
TrustpilotProvided an excellent service
Excellent service and advice from start to finish of the house selling journey. This was especially important during the recent difficult period to sell a house.The Seymours team were always available, very responsive and kept me fully informed right up to the day of completion. Thanks especially to Mark during the early stages and to Alan as we moved towards completion. Choosing an estate agent is a difficult decision but I was very happy to have chosen Seymours.
Thank you so much for your kind words David. We take pride in providing top-notch service and guidance throughout the entire house selling journey. If you ever need assistance in the future, don't hesitate to reach out. Wishing you all the best in your new chapter
5/5
TrustpilotVery straightforward and easy to deal…
Very straightforward and easy to deal with. Everything was set out very clearly from the beginning. Great communication and updates. Krisy is a great asset to the company and supported both parties in ensuring that the sale completed smoothly.
Thanks for leaving such a positive review.
5/5
TrustpilotGreat experience
James and the team were friendly, helpful and never pushy. Our offer was accepted quickly and they were a great help communicating with our sellers when we needed to speed things along. Would recommend!
Hi Nicola, It's been our pleasure and thanks for using us.
5/5
TrustpilotHouse sale: excellent communication …
I had an excellent house selling experience with Seymours Knaphill. From start to finish their communication was timely, professional and pro-active. Every member of the team I dealt with was equally effective and professional. Our house sale fell through twice and each time they found new buyers, communicated and advised in a logical, experienced-based and sensible manner. I can highly recommend selling your house with them
Thank you for your kind words Gregory. I'm glad to hear that you had an excellent house-selling experience with us. It's been a pleasure to assist you, and always feel free to pop in and say hello.
5/5
TrustpilotThe team at Seymours were great
The team at Seymours were great! They really supported us through the process, especially when it came to a fantastic mortgage broker! Chris was really flexible letting us getting numerous quotes / surveys before completion. Would recommend Seymours!
Good mortgage advice is another way to make the property experience a pleasure rather than a chore. Couple this with a great team, what can go wrong! Thanks for the review Hayley, we really appreciate you taking the time.
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